Customer Support Specialist - Labs

About VersatermVersaterm is a pioneering global leader in public safety solutions, dedicated to transforming how agencies serve their communities. Since our inception in 1977, we have developed a comprehensive suite of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various other organizations. Our mission is to enhance operational workflows through strategic integrations and a focused growth approach, ultimately leading to more efficient operations and equitable outcomes for our clients.Driven by innovation, expertise, and an unwavering commitment to customer success, our teams are at the forefront of shaping the future of public safety technology. Join us and contribute to solutions that make a meaningful impact on community safety.Position OverviewAs a Software Application Support Specialist (CAD), you will be a crucial member of our team, ensuring the seamless functionality of our software applications. Your primary responsibility will be to deliver exceptional support to our clients, troubleshoot technical issues, and empower them to maximize the value of our software solutions. This posting aims to fill an existing vacancy within our dynamic team.

About the Role 49 Solutions is looking for a Senior Computer Application Support Specialist in Ottawa, Ontario. This position focuses on maintaining and supporting software applications to keep daily operations running smoothly. What You Will Do Troubleshoot technical issues affecting software applications Diagnose and resolve problems to minimize downtime Deliver responsive support to users and address their concerns Work to improve the efficiency and reliability of key systems Location This role is based in Ottawa, Ontario, Canada.

Role overview ADGA Group Consultants Inc. seeks an Intermediate Software Developer to work on Human Resource Management Systems (HRMS) applications. This role is located in Ottawa and centers on building technology that supports HR operations. Key responsibilities Design, develop, and maintain software solutions that enhance HR processes and user experience Work with colleagues from various teams to gather requirements and deliver new features Identify, troubleshoot, and resolve technical issues as they occur Meet project deadlines while following established development standards Team environment The development team values open communication and collaboration. Team members work together with professionals from multiple backgrounds to deliver dependable HRMS solutions.

Telesat (Nasdaq and TSX: TSAT) stands as a premier global satellite operator, delivering dependable and secure satellite communications solutions for over 55 years. We cater to a diverse clientele including broadcast, telecommunications, corporate, and government sectors. With a legacy rooted in engineering excellence and unmatched customer service, Telesat has established itself as one of the largest and most successful satellite operators globally. Our groundbreaking Telesat Lightspeed network, a Low Earth Orbit (LEO) satellite system set to launch services in 2027, aims to transform global broadband access for enterprises and government clients. It promises a unique blend of high capacity, security, resiliency, and cost-effectiveness—delivering ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, with offices and facilities worldwide. The Senior Application Specialist for Netcracker will oversee the administration, configuration, and support of the Netcracker OSS/BSS suite. This role is pivotal in ensuring seamless integration with business processes while driving continuous enhancements in system performance, availability, and functionality. As a key liaison between technical teams, business users, and external vendors, you will ensure the optimal utilization and evolution of the Netcracker platform in alignment with organizational objectives.

About Speechify Speechify builds tools that remove reading barriers for millions. Over 50 million people use our text-to-speech products to listen to PDFs, books, Google Docs, articles, and websites. Our lineup includes apps for iOS, Android, Mac, a Chrome extension, and a web app. Recognition includes Google’s Chrome Extension of the Year and Apple’s 2025 Design Award for Inclusivity. Our remote team of nearly 200 includes engineers, AI researchers, and specialists from companies like Amazon, Microsoft, and Google, as well as alumni from Stanford, Stripe, Vercel, and Bolt. Role Overview: Senior Software Engineer - Windows/Desktop Applications Location: Ottawa, Canada (remote team) This role focuses on building and maintaining native Windows desktop applications. The work supports Speechify’s mission to make reading accessible for everyone. What You Will Do Design, architect, and develop native Windows desktop apps using Windows App SDK, WinUI, C#, XAML, and C++ as needed. Set and maintain standards for Windows desktop development, including code structure, performance, memory management, responsive UI, cross-version compatibility (Windows 10/11+), and maintainability. Drive accessibility by integrating and validating support for accessibility APIs such as Microsoft UI Automation. Ensure UI controls, focus management, keyboard navigation, and screen-reader support meet usability needs for users with disabilities. Work closely with product designers, UX researchers, QA, and other stakeholders to shape feature planning, UI/UX architecture, and the long-term roadmap for Windows products. Take responsibility for features from idea through release and ongoing maintenance, ensuring quality and consistency across versions. Troubleshoot and resolve complex bugs, performance issues, memory leaks, and compatibility challenges. Propose and implement strong architectural or design fixes.

The Company Versaterm is a leading global solutions provider dedicated to enhancing public safety. Since our inception in 1977, we have developed a suite of intuitive tools that empower public safety agencies, forensic labs, court systems, educational institutions, and various organizations to better serve their communities. Our mission is to seamlessly integrate cutting-edge technology with a strategic growth approach that optimizes workflows, ensuring our clients achieve greater operational efficiency and deliver just outcomes.Driven by innovation and expertise, our teams are deeply committed to customer success. As we expand our ecosystem of solutions, you will play a pivotal role in advancing community safety and shaping the future of public safety technology. If you have a passion for making a positive impact, we invite you to connect with us.The RoleThe Support Specialist II – Hybrid is responsible for delivering Tier 2 technical support and user enablement with a solid understanding of both areas. This role involves diagnosing hardware issues, resolving system performance challenges, implementing complex features, and customizing workflows for clients requiring both technical solutions and advanced usage optimization.What You'll Do· Diagnose and troubleshoot hardware issues and system performance problems· Manage user access permissions across various systems· Conduct initial investigations into backend database and logic issues· Collaborate with technical teams while maintaining ownership of support tickets· Implement complex features tailored to specific customer workflows· Customize solutions through technical configuration and process optimization· Provide personalized training on both technical and functional aspects of our systems· Create detailed documentation for technical setups and best practices· Address issues that require both technical fixes and user education· Analyze problems to identify root causes (technical defects vs. knowledge gaps)· Develop solutions that enhance system configuration and user adoption· Offer comprehensive support for integration challenges· Document resolutions including technical steps and usage guidance· Participate in an on-call rotation for after-hours support· Undertake other related duties as needed to support team objectives and departmental goals

The Company Versaterm is a leading global provider of innovative public safety solutions, dedicated to transforming how agencies serve their communities. Since 1977, we have been creating a comprehensive ecosystem of intuitive tools tailored for public safety agencies, forensic labs, court systems, educational institutions, and various organizations. Through strategic integrations and focused growth initiatives, we enhance workflows, enabling our clients to operate more efficiently, deliver superior service, and achieve just outcomes.Our teams are propelled by a spirit of innovation, deep expertise, and a steadfast commitment to client success. As we expand our ecosystem, you will have the opportunity to contribute to solutions that enhance community safety and redefine the landscape of public safety technology. If you are passionate about making a significant impact, we invite you to apply.The RoleWe are on the lookout for a Senior Manager of Product Management who will play a pivotal role in shaping the essential systems that support Police, Fire, and EMS operations. This position requires leadership across various products or major initiatives within the public safety portfolio, effectively combining strategic insight with practical execution to drive substantial impact.In this role, you will lead a small team, encouraging collaboration and fostering professional development. Your deep product expertise will be instrumental in achieving strategic outcomes while mentoring and uplifting others within the product organization. Collaborating closely with Engineering, Design, Sales, Marketing, and Partner Success, you will ensure that product outcomes align with organizational goals.

About VersatermAt Versaterm, we are on a mission to revolutionize public safety solutions. Established in 1977, our innovative ecosystem of user-friendly tools empowers public safety agencies, forensic labs, court systems, educational institutions, and more. We prioritize purposeful integrations and strategic growth to enhance operational efficiency and deliver just outcomes for the communities we serve.Our culture thrives on innovation and a steadfast commitment to customer success. As we expand our offerings, we welcome passionate professionals eager to contribute to the future of public safety technology. Join us in making a significant impact!The RoleAs a Support Specialist I - User Enablement, you will provide essential Tier 1 support to users, showcasing foundational expertise in operational assistance. You will assist users with fundamental software features, navigation, and direct them to valuable resources while maintaining self-service materials.Your ResponsibilitiesRespond to common inquiries regarding software functionality.Guide users through basic software navigation and feature discovery.Direct users to relevant documentation and knowledge base articles.Clarify features and standard workflows.Assist in user account setup and configuration.Recognize when to escalate issues to Tier 2 support.Document FAQs for self-service resource development.Contribute to the creation of FAQ documentation and knowledge base articles.Help develop interactive guides and product tours.Monitor community forums to identify common user questions.Create basic how-to guides for user functionality.Participate in an on-call rotation for after-hours support.Perform additional duties to support team goals and organizational priorities.Your QualificationsA degree or diploma in Business, Information Systems, or a related field, or equivalent experience.0-2 years of experience in a customer support or training role.Basic expertise in software applications and workflows.Excellent verbal and written communication skills.

Role Overview 49 Solutions is hiring a Senior IT Security Computer Support Specialist in Ottawa, Ontario. This role focuses on protecting information systems and securing sensitive data. The specialist will apply technical knowledge to support users and conduct security assessments, helping the team maintain strong security standards.

About VersatermVersaterm is a leading provider of innovative public safety solutions, committed to transforming how agencies serve their communities. Established in 1977, we have developed a robust ecosystem of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various organizations. Our strategic focus on purposeful integrations and selective growth enhances workflows, enabling our clients to operate more efficiently and deliver superior service while achieving equitable outcomes.We pride ourselves on our culture of innovation, expertise, and an unwavering dedication to customer success. As we continue to expand our ecosystem, you will have the chance to contribute to solutions that bolster community safety and redefine the landscape of public safety technology. If you are driven by a passion for making a positive impact, we invite you to connect with us.The RoleThe Technical Support Specialist I provides essential Tier 1 technical support, acting as the initial point of contact for customers facing software-related issues. This role emphasizes the rapid resolution of common technical problems while maintaining Tier 0 self-service resources and escalating more complex matters to Tier 2 support specialists.Key ResponsibilitiesAct as the initial point of contact for technical support, addressing common user error-related queries.Facilitate password resets and assist with straightforward software installations.Troubleshoot basic network and printer connectivity issues.Conduct initial triage of more complex network connectivity and server problems for escalation.Document all customer interactions and solutions within the ticketing system.Identify trends in recurring issues to enhance Tier 0 self-service resources.Escalate issues requiring intermediate-level support to Tier 2 specialists.Contribute to the development of FAQ documentation and knowledge base articles for common problems.Recognize gaps in self-service resources based on frequent Tier 1 inquiries.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Perform additional duties as assigned to support team objectives and departmental needs.

We are seeking a highly motivated and detail-oriented Proposal Support Specialist to join our dynamic team at GDMSI. In this role, you will be instrumental in supporting the development and submission of proposals for various projects, ensuring that all documentation is accurate, complete, and submitted on time. You will collaborate with cross-functional teams to gather information, streamline processes, and enhance the overall quality of our proposals.

Join our dynamic team as an Application Administrator for Workday Systems. We are looking for an individual with over 3 years of experience focused on finance, specializing in Workday configuration, security, reporting, integrations, and user support. Proficiency in SQL and API integration is essential for this role. Experience with Workday HCM or Procurement is advantageous, and an interest in Power BI or Databricks is a bonus!

Join our dynamic Applications Team as an Intermediate Systems Engineer, where you will contribute to innovative projects that drive our technological advancement. We are looking for a motivated individual with a passion for systems engineering and a desire to work collaboratively in a fast-paced environment. You will play a crucial role in designing, implementing, and maintaining our systems, ensuring their reliability and performance.

About UsAt Versaterm, we are dedicated to enhancing public safety through innovative solutions. Since our inception in 1977, we have built a comprehensive suite of tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and more. Our focus on seamless integrations and strategic growth enables our clients to optimize their operations, deliver superior service, and achieve equitable outcomes.Our team is propelled by creativity, expertise, and an unwavering dedication to customer satisfaction. As we continue to expand our offerings, you will have the opportunity to play a pivotal role in developing solutions that bolster community safety and redefine public safety technology. If you’re excited about making a significant impact, we want to hear from you!The PositionThe Technical Support Specialist I serves as the primary contact for technical assistance, providing Tier 1 support to customers encountering software-related issues. This role emphasizes quick resolution of common technical problems while managing self-service resources and escalating more complex issues to Tier 2 specialists.Your ResponsibilitiesAct as the initial point of contact for technical support, addressing common user errors.Facilitate password resets and assist with basic software installations.Troubleshoot straightforward network connectivity and printing issues.Perform initial assessments of more intricate network and server problems for escalation.Document all customer interactions and resolutions in the ticketing system.Recognize patterns in common issues to enhance Tier 0 self-service resources.Escalate moderately complex issues to Tier 2 specialists.Contribute to FAQ documentation and knowledge base articles for frequent inquiries.Identify gaps in self-service resources based on recurring Tier 1 questions.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Execute other related tasks as assigned to meet team objectives and departmental priorities.Your QualificationsA diploma or degree in Information Technology, Computer Systems, Network Administration, or a related field (or equivalent professional experience).0–2 years of experience in technical support, help desk, or a related IT role.

Join Our Team at RBR!Thank you for visiting our General Applications Page! At RBR, we value talent and innovation. We are continuously seeking skilled individuals to become part of our dynamic team. If you believe your skills and passions resonate with our mission, we’d love to hear from you. Share your unique qualities and your enthusiasm for joining RBR!As an evolving company, we actively seek out brilliant, curious, and creative minds who view challenges as opportunities and are dedicated to pursuing innovative solutions. We often connect with exceptional candidates even before specific roles become available. If there’s no current opening that fits your profile, don’t hesitate to submit your resume along with a cover letter detailing your desired role and what attracts you to RBR.Typical Areas of Recruitment:EngineeringProductionCalibrationTechnical SupportSalesMarketingFinanceAdministrationStay updated on all things RBR by following us on LinkedIn or Instagram!

Role Overview Medfar is hiring a Customer Onboarding Specialist based in Ottawa. This role focuses on guiding new clients through the setup and integration of Medfar's systems. The position centers on helping customers become comfortable with our products and building lasting relationships from the start. What You Will Do Support new clients as they join Medfar, answering questions and providing clear instructions. Assist customers in navigating our products to ensure a smooth onboarding process. Build strong connections with clients to help them get the most value from our services. Location This position is based in Ottawa, Ontario.

Versaterm seeks a Renewals Specialist I based in Ottawa, Ontario. The role centers on managing customer renewals and ensuring clients remain satisfied with Versaterm’s software solutions. Main responsibilities Engage with clients to coordinate and oversee renewal processes Assess customer needs as they relate to Versaterm’s software offerings Collaborate with internal teams to support service delivery Growth and development This position provides an opportunity to develop skills in customer relations and software solutions. The team values collaboration and supports ongoing learning.

As a Technical Support Architect at Assent, you will be at the forefront of providing exceptional technical assistance and solutions to our clients. Your expertise will play a crucial role in ensuring customer satisfaction and the successful integration of our products. You will troubleshoot complex issues, collaborate with engineering teams, and guide customers through technical challenges.

Join our innovative team at ADGA Group Consultants Inc. as a Software Developer. In this role, you will be responsible for designing, coding, and testing software applications that meet the needs of our clients. Your expertise will contribute to the development of high-quality software solutions while collaborating with a talented team of professionals.