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Customer Support Specialist (Japanese Speaking)

HubSpotSingapore
On-site Full-time

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Qualifications

Requirements:Fluent in Japanese (native level) and proficient in English (business level). A passion for creative problem-solving. Self-motivated with a strong desire to learn and grow. Able to thrive in a dynamic environment and adapt to rapid changes. Quick to respond to shifting priorities and customer needs. Enthusiastic about collaborating with customers to achieve their goals. Excellent communication skills, with the ability to express ideas clearly and engage in fluent conversations.

About the job

As a Japanese-speaking Customer Support Specialist at HubSpot, you will play a vital role in nurturing our customers' business growth. Our dedicated support team is committed to swiftly addressing customer needs, offering personalized assistance through creative problem-solving and in-depth knowledge of HubSpot's platform.

Key Responsibilities:

  • Engage with customers through chat, email, and phone to effectively resolve issues.
  • Assist customers with inquiries about various tools within HubSpot, gaining profound insights into our software.
  • Diagnose software issues and collaborate with product and engineering teams using established processes.
  • Provide support and guidance to marketing, sales, and service professionals utilizing HubSpot software.
  • Suggest personalized solutions to help customers advance and grow their businesses.
  • Collaborate with internal teams, such as Customer Success and Sales, to identify opportunities for existing customers to leverage our platform and services further.
  • Exhibit calmness, resilience, and flexibility in response to changing customer needs and increased case volumes.

About HubSpot

HubSpot is a leading growth platform that empowers businesses to grow better. With a commitment to innovation and customer success, we provide tools that help companies market, sell, and service their customers effectively. Join a dynamic team that values collaboration, creativity, and continuous improvement.

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