Customer Support Specialist (Japanese Speaking)

Important Note: We will only consider applicants who possess the necessary rights and documentation for employment in Singapore.About Axi:Axi is a prominent global provider specializing in margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread Betting. Our company has transformed into a leading, multifaceted brokerage with operations across six regions. With significant investment in cutting-edge trading technology, Axi is dedicated to delivering a comprehensive end-to-end trading experience, catering to traders of all levels, from novices to institutional clients.Your Role at Axi:As a Japanese Partner Key Account Manager, you will enhance partner performance and experience throughout their journey—from acquisition and onboarding to retention and nurturing.Your Responsibilities:Build and maintain solid, trustworthy relationships with Introducing Brokers (IBs) and affiliate partners in your designated market.Identify and onboard high-quality partners smoothly into our partner management system.Ensure compliance with partner tier policies while driving partner acquisition performance.Act as the main point of contact for all partner-related business.Address partner complaints in line with established internal policies and provide compliance-approved responses when necessary.Foster professional, healthy communication and relationships with partners.Enhance partner business metrics, including trading volume, net fee revenue, and the number of active customers.Conduct quarterly partner business planning and execute strategies to drive market growth.Collaborate closely with trade marketing, IB product managers, and local conversion/retention teams to promote partner business growth.

Drive growth within the Singapore portfolio by strategically managing Key Accounts, minimizing account reductions and ensuring the continuous development of existing clients. Oversee account relationships to enhance sales performance, conduct sales activity analysis, and optimize trading outcomes. Identify key strategic clients and create effective penetration strategies, reviewing progress during monthly meetings. Prepare tailored proposals, negotiate terms, and implement contracts with a strong accountability for achieving financial targets. Collaborate with relevant Functional Heads to prepare and submit tenders for Key Accounts. Maintain consistent and constructive communication with key accounts through phone and in-person interactions. Generate precise and timely reports focused on all critical aspects of Key Accounts, including: Sales activity analysis and termination reports Monthly and business development reports Customer profile and activity summaries Regional Key Account Review Reports Monthly/Quarterly updates to customers as per agreed service levels and KPIs

Join Our Dynamic Team!At ShopBack, we embarked on an exciting journey in 2014, initiated by visionaries Henry and Joel. Our mission transcends creating a Cashback platform; we aim to revolutionize the connection between brands and consumers. Drawing from our backgrounds in advertising, we recognized the constraints of conventional marketing methods and seized the opportunity to offer enhanced value to both parties.What started as a weekend prototype quickly evolved with the collaboration of our co-founders, leading us to serve over 50 million users across 13 markets today. We proudly partner with over 20,000 merchants and facilitate more than half a million transactions daily. Join us in building The World’s Most Rewarding Way to Shop — we're in search of innovative and driven individuals to join our team.

Role Overview KnowBe4 is hiring a Partner Account Manager based in Singapore. This role centers on building and maintaining strong relationships with partners, ensuring they receive the support and service needed to succeed with KnowBe4 products. What You Will Do Develop and execute strategic plans to drive partner engagement and growth Work closely with internal teams to support partners and meet shared business goals Focus on partner satisfaction, helping partners maximize their success with KnowBe4 solutions Location This position is based in Singapore.

About Tripadvisor The Tripadvisor Group connects travelers with unforgettable experiences and strives to be the most reliable source for travel-related insights. By utilizing our innovative brands, advanced technology, and extensive capabilities, we bring together our global audience and partners through engaging content, travel recommendations, and diverse marketplaces encompassing experiences, accommodations, dining options, and more. Our family of brands includes well-known names such as Tripadvisor, Viator, and TheFork. We are seeking a seasoned sales professional to join our Key Accounts team within the Global Partner Solutions division. Our mission is to cultivate exceptional, strategic, and long-lasting relationships with prominent hotel brands worldwide. We identify and address our clients’ business challenges using a suite of Tripadvisor solutions, thereby enhancing customer satisfaction and driving revenue growth for Tripadvisor. As a Senior Key Account Executive at Tripadvisor, you will play a hybrid role that balances customer retention with new customer acquisition. You will engage with both existing and prospective clients, adopting a consultative sales approach to showcase our business value and effectively sell Tripadvisor solutions. You will benefit from access to comprehensive training, established processes, and essential tools to help ensure success in this position. We are looking for a candidate with a strong sales background, a results-oriented mindset, and a commitment to customer service excellence. This role is ideal for individuals who are proactive, motivated, strategic, organized, and thrive in a fast-paced, dynamic environment. Exceptional sales and communication skills are essential, along with the ability to build effective relationships. We are also looking for candidates with experience in e-commerce, SaaS, and other digital platforms, and a proven track record of exceeding sales targets.

Join Clinigen as a Key Account Manager in Singapore, where you will play a pivotal role in managing strategic accounts and fostering long-term partnerships. You will leverage your expertise to drive sales growth, enhance customer satisfaction, and align client needs with our innovative healthcare solutions.

Boku Inc. (BOKU.L) stands at the forefront of global payment solutions, specializing in mobile-first options tailored for local markets. Renowned brands such as Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent depend on Boku to connect with millions of consumers worldwide who prefer alternatives to credit cards. Our extensive payment network features over 300 local methods across more than 70 countries, processing over $10 billion annually. Established in 2008, Boku is headquartered in London and San Francisco, with a diverse team spanning 39 countries including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE, fostering a vibrant equal opportunity workplace.Role PurposeAs the Key Account Director, you will spearhead the expansion of Boku's most significant and intricate merchant portfolios, driving revenue growth through strategic opportunity planning and execution. This high-impact position is essential for shaping and implementing Boku's regional payment strategy and influencing the trajectory of the global payments business.

Join Klaviyo as a Mid Enterprise Account Executive and leverage your expertise in fostering relationships with enterprise clients. As a key member of our sales team, you will drive revenue growth by expanding our presence in the Japanese market. Your fluency in Japanese will enable you to communicate effectively with clients and understand their unique needs.In this role, you will be responsible for developing strategic sales plans, identifying opportunities for growth, and delivering tailored solutions that enhance client satisfaction. Your ability to navigate complex sales cycles and build rapport with stakeholders will be crucial to your success.

Join Our Dynamic Team!At ShopBack, we embarked on our journey in 2014, fueled by a vision to transform the way brands and consumers connect. Co-founders Henry and Joel, with their background in advertising, recognized the inefficiencies of traditional marketing and sought to create a platform that delivers unparalleled value to both merchants and shoppers. From a weekend prototype, we have evolved into a leading Cashback platform, serving over 50 million users across 13 markets, collaborating with more than 20,000 merchants, and facilitating over half a million transactions daily. We are committed to building The World’s Most Rewarding Way to Shop, and we are on the lookout for passionate and driven individuals to join our team.As a Key Account Manager, you will play a pivotal role in expanding our portfolio of valued merchants, ensuring they receive exceptional service and unmatched value from ShopBack.

Join our dynamic team at aleph as the Head of Key Accounts for Pinterest Ads, driving impactful advertising strategies and fostering strong client relationships. In this pivotal role, you will lead our key accounts department, ensuring that our clients achieve their marketing goals through innovative and effective ad solutions on Pinterest. Utilize your expertise to analyze market trends, optimize account performance, and collaborate with cross-functional teams to deliver exceptional results.

Join Cloudflare as a Principal Partner Account Manager for GSI in the Asia Pacific, Japan, and China (APJC) region. In this pivotal role, you will cultivate and manage relationships with key global systems integrators. Your expertise will drive strategic partnerships and ensure mutual growth and success.

As a Director, Partner Account Manager at Databricks, you will lead strategic partnerships in the Asia-Pacific and Japan (APJ) region. Your role will involve developing and executing account management strategies that drive growth and success for both Databricks and our partners. You will collaborate closely with cross-functional teams to ensure seamless delivery of our cutting-edge data platform solutions. Your leadership will be pivotal in expanding our partner ecosystem and enhancing customer satisfaction.

Become a part of Vonage and drive innovation in cloud communications for businesses across the globe!Why this position is vital:This role is instrumental in propelling the growth and success of Vonage's API/CPaaS solutions, specifically within the Video API vertical team. As a Video API Account Executive, you will significantly impact the expansion of existing relationships with tech-forward customers while developing new ones, particularly targeting dynamic digital and cloud software enterprises. With Vonage's established leadership in WebRTC Video solutions, your contributions will be pivotal in aiding innovative companies to seamlessly integrate video into their customer interactions, distinguishing them in competitive markets.Your primary responsibilities include:Driving opportunities throughout the complete sales cycle, from pipeline generation to closure, including post-sales and upselling.Applying a value and solution-oriented sales approach, focusing on real-time video communication solutions.Enhancing the growth and adoption of our Video APIs within the Mid-Market segment of the APAC region.Managing cross-functional opportunities from Pre-Sales to collaboration with Customer Success.Establishing a regular cadence for pipeline generation to cultivate expansion opportunities and secure new target accounts.Delivering engaging presentations of Vonage’s CPaaS product and vision to diverse audiences, including C-Level executives and individual contributors, utilizing Vonage’s value-based sales methodology.Providing timely and precise forecasts and maintaining clear visibility on sales and revenue performance by actively managing your pipeline of pre-committed revenue deals.Coordinating with cross-functional internal teams to effectively navigate complex sales cycles, including Sales Development, Pre-Sales, Legal, Engineering, Security, Marketing, Product, and Customer Success.What you will bring to the team:Essential qualifications:Proven experience in enterprise technology sales, SaaS, Cloud, or API-based communications, with a successful track record.Familiarity with selling WebRTC-based solutions or other video technologies.Demonstrated success in prospecting and identifying new customers through cold calling, lead generation, and networking.Exceptional relationship-building skills with executives across business, marketing, and technology sectors.Experience in effective collaboration with Pre-Sales Consultants.

About UsCanary Technologies is revolutionizing the hotel industry with cutting-edge software driven by our hospitality-focused AI platform.With over 20,000 hoteliers across more than 100 countries utilizing our solutions, we empower hotel operators to enhance their efficiency and delight their guests. Esteemed brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western rely on Canary to achieve remarkable results.Recognized as a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work, Canary is also supported by leading Silicon Valley investors including Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners.Join us in redefining the future of hospitality!

Join Elastic as a Partner Manager in Singapore, where you will play a pivotal role in driving our partner ecosystem. You will collaborate with strategic partners to enhance our business growth and expand our market presence. Your ability to build and maintain relationships will be essential in creating value for both Elastic and our partners.

Partner Sales ManagerAs the Partner Sales Manager at Sumo Logic, you will play a pivotal role in driving partner development initiatives with our key partners, including distributors, AWS, systems integrators, consulting organizations, and value-added resellers. Your strategic mindset will be essential in generating revenue through collaborative sales efforts and addressing complex challenges. You will oversee the success of our partnerships by implementing enablement strategies, go-to-market initiatives, and pursuing sales opportunities. Collaborating with sales, marketing, and product management teams, you will serve as the primary liaison for our technical alliance partners.Your responsibilities include managing and expanding our partner-driven revenue goals within a designated geographic area.

Join us as an enthusiastic Account Management Intern, where you'll play a vital role in fostering growth for our business partners. Reporting directly to the Head of Marketplace (Shops), the ideal candidate will demonstrate a quick learning aptitude, comfort with proprietary software systems, and a meticulous attention to detail.Scope of Responsibilities: Collaborate with the Strategic Account Management (SAM) team to enhance vendor scalability.Assist in managing the execution of promotional campaigns, ensuring all marketing materials and pricing are accurately live and free of errors.Uphold the accuracy and quality of our catalog to drive user conversions effectively.Support the onboarding process for new outlets and products on our marketplace.Conduct thorough, data-driven research on category trends and competitor landscapes.Work closely with internal stakeholders to address and resolve daily vendor challenges.

About Adyen Adyen is a leading financial technology platform that provides an all-in-one solution for payment processing, data management, and financial products. Our esteemed clientele includes industry giants like Meta, Uber, H&M, and Microsoft, showcasing our commitment to excellence and innovation. At Adyen, we cultivate an environment that empowers our team members to excel in their careers, supported by a culture that promotes ownership and continuous learning. We are a dynamic group of professionals who thrive on tackling complex technical challenges collaboratively, delivering ethical and innovative solutions that help businesses achieve their goals more efficiently. Position Overview We are on the lookout for a Senior Recruitment Business Partner focused on the Japanese market to spearhead our regional growth across APAC, specifically in Commercial, Operations, and Staff sectors. You will be empowered to implement your ideas and take control of your career trajectory in a fast-paced, collaborative environment that encourages innovation. Your role will be crucial in partnering with APAC hiring teams to attract and secure top talent, thereby shaping the future of our expanding organization. Key Responsibilities Lead the end-to-end recruitment strategy for Japan while leveraging your regional expertise to guide talent acquisition efforts across APAC. Impact sourcing and develop a long-term talent pipeline to identify the best candidates in the market. Act as a primary talent advisor to leadership and HR Business Partners, enhancing recruitment strategies to elevate talent quality across APAC. Ensure quality of hires by utilizing recruitment data and market intelligence to provide actionable insights and coaching to hiring managers. Oversee the candidate experience from initial contact through offer management. Contribute to a global team by sharing best practices and market intelligence to enhance recruitment strategies beyond APAC.

At NiCE, we embrace challenges without limits. Our ambition drives us to be game changers, and we play to win. We uphold the highest standards and consistently exceed them. If you share our passion, we offer a career opportunity that will ignite your potential.What does this role entail?The Partner Enablement Manager is pivotal in strategizing, coordinating, and implementing initiatives that enhance partner capabilities, boost performance, and foster a robust partner ecosystem. This position collaborates closely with product, sales, and readiness teams to identify the enablement needs of partners and develop programs that empower them to effectively position, sell, and deliver our solutions.How will you make a difference?Design and execute partner enablement programs that elevate partner capabilities across sales, delivery, and technical roles.Work alongside product, sales, and readiness teams to pinpoint partner enablement necessities and transform them into structured programs.Create and facilitate training sessions, workshops, and resources that enhance partner proficiency in positioning, selling, and implementing our solutions.Oversee all logistics related to enablement programs, ensuring timely communication and alignment among stakeholders.Analyze partner performance trends and leverage insights to update programs and initiate new enablement strategies.Collaborate with internal teams to guarantee that enablement materials are accurate, relevant, and synchronized with product updates and market demands.Engage directly with partners to solicit feedback and improve the effectiveness and value of enablement initiatives.Maintain consistent communication with internal and external stakeholders to ensure cohesive partner support.