Customer Support Specialist at Fuse Energy | London

Air Apps develops an AI-powered Personal & Entrepreneurial Resource Planner (PRP) that helps users organize and manage resources. Founded in Lisbon in 2018, the company has reached over 100 million downloads and operates independently without outside funding. Offices are based in Lisbon and San Francisco. The team is dedicated to supporting individuals and entrepreneurs in working more efficiently and improving daily routines. AI-driven solutions are at the core of making resource planning smarter for users worldwide. Role overview The Customer Support Specialist position is a fully onsite role based in the Lisbon office. Although the hiring region is listed as the London Metropolitan Area, candidates must be willing to relocate to Lisbon. Relocation assistance is available for the right person. This role involves collaborating with multiple teams across Air Apps to support users and contribute to ongoing improvements. The position focuses on providing direct assistance to customers, helping resolve issues, and sharing feedback to enhance the product.

About Air Apps Air Apps builds AI-powered tools to help people plan, work, and organize their lives. Founded by a family team in 2018 in Lisbon, the company now operates from both Lisbon and San Francisco. Air Apps remains self-funded and has reached over 100 million downloads worldwide. The team focuses on long-term goals, aiming to challenge what AI can do for real users. Their current mission is to create the first AI-driven Personal & Entrepreneurial Resource Planner (PRP). At Air Apps, each person helps shape products that support users around the globe. The company values progress, creativity, and practical solutions that improve daily life.

Air Apps builds AI-powered tools for personal and entrepreneurial resource planning. Founded in Lisbon in 2018, the company has grown to San Francisco and reached over 100 million downloads worldwide. The team focuses on developing solutions that help people manage resources more effectively. Air Apps is looking for an SEO Specialist to help increase organic search visibility for its apps and websites. This role works closely with marketing, product, and development teams to design and execute SEO strategies that support growth. What You Will Do Improve search engine rankings and organic traffic for Air Apps’ digital products Work with cross-functional teams to implement SEO best practices Contribute to projects that shape how people use resource management tools Location and Work Setup This is a fully onsite position based at the Lisbon office Relocation support is available for those moving to Lisbon Join a team committed to redefining resource management through AI-driven solutions.

About Air Apps Air Apps creates thoughtfully designed mobile applications that help users stay productive and connected. With over 100 million downloads and a portfolio of top-rated productivity and utility apps, the team blends creativity, data, and engineering to shape the future of mobile technology. The company, headquartered in Lisbon, values innovation, ownership, and meaningful work. Every day, Air Apps builds tools that inspire and support millions of people worldwide. Role Overview Air Apps is hiring a Creative Social Media Specialist to join the Lisbon office full-time. This role focuses on developing and sharing compelling content across social platforms, strengthening both company and product brands. The position works closely with Marketing, Product, and Design teams to create posts that spark engagement and grow community loyalty. This is a fully onsite role based in Lisbon. Air Apps offers relocation support for those moving to join the team. What You Will Do Create, write, and publish original content for platforms such as Instagram, TikTok, LinkedIn, and others. Manage posting calendars for both corporate and product-focused pages. Engage with followers by writing thoughtful comments, starting conversations, and responding to interactions to build community. Collaborate with internal teams to ensure social media aligns with product launches, recruitment, and other initiatives. Review analytics and engagement data to adjust and improve content strategies. Keep up with current trends, language, and best practices in social media to keep content fresh and relevant. What We Look For 1–3 years of experience in social media management, digital content writing, or online community engagement. Strong writing skills with the ability to produce clear, concise, and engaging content.

About Air Apps Air Apps began in 2018 as a family-founded company in Lisbon, Portugal. The team is focused on building the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP). With more than 100 million downloads worldwide, Air Apps aims to transform how people plan, work, and live. The company values creativity and challenges conventional thinking to deliver AI-driven solutions that make a real difference. Team members play a direct role in shaping products that empower users globally. Role Overview: User Acquisition Specialist The User Acquisition Specialist (Performance Marketing) will drive user growth and retention through a mix of acquisition channels, including paid advertising, affiliate programs, influencer partnerships, and organic strategies. This role uses data analytics and performance marketing techniques to optimize spend, lower acquisition costs, and support business goals. Location: This is a fully onsite role in the Lisbon office. Relocation support is available for those moving to Lisbon. What You Will Do Strategic Planning: Develop and execute user acquisition strategies across paid search, social media, display ads, influencer marketing, and referral programs. Campaign Management: Launch, manage, and refine advertising campaigns to maximize ROI, handling budgets, bids, and targeting. Analytics & Reporting: Track and report on key metrics such as CPI, CPA, and LTV using analytics tools, sharing insights with stakeholders. Experimentation: Test new channels, creatives, and messaging to uncover growth opportunities. Cross-Functional Collaboration: Work closely with Product, Analytics, and Creative teams to align acquisition efforts with product launches, feature updates, and seasonal campaigns.

About Air Apps Air Apps builds AI-powered tools that help people plan, work, and live better. Founded in 2018 by a family with a clear vision, the company launched in Lisbon and now operates in both Lisbon and San Francisco. Over 100 million users have downloaded Air Apps products worldwide. The company remains self-funded and focused on long-term impact. Air Apps is dedicated to pushing the boundaries of AI solutions that make a real difference in daily life. Team members help shape products that empower users across the globe. Community Manager Role The Community Manager will nurture and grow the Air Apps user community across forums, social media, and user groups. This role centers on building a welcoming, inclusive environment and sparking engaging conversations. Creativity and strong communication skills are essential for developing new ways to connect users and encourage enthusiasm for the brand. Daily work will involve collaborating with teams across the company to enhance user experience, strengthen brand loyalty, and expand the reach of the community. Location and Work Environment This is a fully onsite position based in the Lisbon office. Collaboration with cross-functional teams is a key part of the role. The company is open to supporting relocation for the right candidate.

Air Apps builds technology to help people plan, work, and live better. Founded in Lisbon in 2018 and still family-led, the company has grown to San Francisco and now London, remaining self-funded and reaching over 100 million downloads. Every day, teams at Air Apps challenge assumptions and develop AI-powered products that make a difference for users worldwide. The company values creativity and aims to improve how resources are managed and lives are impacted. Role Overview The Site Reliability Engineer (SRE) will focus on keeping Air Apps systems reliable, available, and scalable. This role connects software development and operations, using automation, monitoring, and performance tuning to reduce downtime and strengthen system resilience. This is a fully onsite position based in the London Metropolitan Area. Air Apps will consider relocation support for the right candidate. The SRE will work closely with cross-functional teams in a busy office setting. What You Will Do Design and implement systems that are scalable, reliable, and fault-tolerant across cloud platforms. Develop and maintain observability tools for monitoring, logging, and alerting (such as Prometheus, Grafana, Datadog, ELK). Automate infrastructure provisioning, deployment, and incident response using Infrastructure as Code tools like Terraform or CloudFormation. Improve system performance, scalability, and incident response processes to maximize uptime. Work with development and DevOps teams to strengthen system designs for reliability. Conduct root cause analysis and implement steps to prevent future failures. Design and maintain strategies for load balancing, failover, and disaster recovery to ensure high availability.

About Air Apps Air Apps is a family-founded company focused on building the world's first AI-powered Personal & Entrepreneurial Resource Planner (PRP). Since starting in Lisbon, Portugal in 2018, the team has grown to include offices in Lisbon and San Francisco. The company remains self-funded and has reached over 100 million downloads worldwide. Air Apps aims for long-term impact, developing AI-driven tools that help people plan, work, and live better. Team members contribute to products designed to empower individuals and entrepreneurs globally. Role Overview: Financial Analyst The Financial Analyst works as part of the finance team, supporting data-driven decisions throughout the company. This position suits early-career finance professionals who want to grow in a technology-focused setting. The role involves close collaboration with senior finance staff and other departments. Key tasks include maintaining accounting records, assisting with financial reporting, managing bank transactions, and helping to improve financial processes. Working at Air Apps offers a close look at the financial operations behind a global product company. Location and Work Setup This is a fully onsite role based in the Lisbon office. Team members work closely with colleagues from various departments in a lively, collaborative setting. Relocation support is available. Main Responsibilities Assist with month-end closing activities and related reporting. Prepare regular and ad-hoc financial reports to support business decisions. Maintain accounting records, oversee bank transactions, and help with tax compliance. Collaborate with Product, Marketing, and Operations teams to gather data and connect financial insights to business goals. Help review and reconcile expense reports, bank statements, and accounts receivable/payable balances. Support monitoring of cash flow and cost analysis projects. Contribute to ongoing improvements and automation of financial processes and tools, including ERP and expense management systems.

About Air Apps Air Apps is a family-founded company focused on building the world’s first AI-driven Personal & Entrepreneurial Resource Planner (PRP). Since starting in Lisbon, Portugal in 2018, and expanding to San Francisco, the team has grown their self-funded business to over 100 million downloads worldwide. The company’s mission centers on challenging traditional approaches and expanding the reach of AI solutions that genuinely improve daily life. Employees play a direct role in shaping products that help users plan, work, and live better. Role Overview The Quality Assurance Analyst will help ensure the reliability, quality, and usability of Air Apps’ mobile and web products. This position is fully onsite at the Lisbon office and involves close collaboration with product managers, developers, and designers. Air Apps offers relocation support for those moving to Lisbon. The team values structured testing, thorough documentation, and a collaborative approach to improving product quality. What You Will Do Run smoke and regression tests to verify new releases and updates. Carry out manual test cases for both web and mobile applications. Identify, document, and report bugs clearly and accurately. Work with developers and product teams to assist in bug triage. Use test management tools such as TestRail, Zephyr, or Xray to organize and track test cases. Log issues and monitor progress using project management tools like Jira or Asana. Test functionality across a range of browsers and mobile devices. Apply basic browser developer tools for inspecting elements, monitoring requests, and troubleshooting. Help improve QA processes and maintain clear documentation standards. Location This is a fully onsite role based in Lisbon. Relocation assistance is available.

About Air Apps Air Apps was founded in 2018 by a family in Lisbon, Portugal. The company’s mission is to build the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP). With over 100 million downloads worldwide, Air Apps operates from offices in Lisbon and San Francisco. As a self-funded team, Air Apps focuses on developing AI-driven solutions that make a real difference in resource management for individuals across the globe. Role Overview: React Engineer The React Engineer will focus on building responsive and accessible user interfaces for web applications. This role involves close collaboration with designers, product managers, and backend engineers to turn wireframes and prototypes into polished, scalable front-end experiences. The goal is to deliver seamless and engaging interfaces that users enjoy. This posting is part of Air Apps’ effort to grow its talent pool ahead of the official job launch. Candidates will be contacted when the position becomes active. Work Environment Location: Fully onsite at the Lisbon office. Work closely with cross-functional teams in a collaborative setting. Relocation support is available. Key Responsibilities UI/UX Implementation: Develop high-quality, responsive interfaces that match design requirements and work well across browsers and devices. Frontend Technologies: Use modern JavaScript frameworks and libraries such as React, Vue.js, or Angular, along with HTML5, CSS3, and responsive design techniques to build and maintain code. Performance Optimization: Improve page load speed, rendering, and the overall user experience. Integration with APIs: Collaborate with backend teams to connect RESTful or GraphQL APIs, ensuring smooth data exchange between client and server. Accessibility and SEO: Follow best practices for accessibility (including WCAG standards) and search engine optimization to improve usability and reach.

About Air Apps Air Apps builds AI-powered tools for personal and entrepreneurial planning. Founded by a family in Lisbon in 2018, the company has grown to reach over 100 million downloads worldwide. Offices are located in Lisbon and San Francisco. Air Apps remains self-funded and values challenging established ways of working. Our Mission The team focuses on developing the Personal & Entrepreneurial Resource Planner (PRP), aiming to improve how people and organizations manage their resources. Air Apps seeks to create solutions that help users plan more effectively and make a real difference in daily life. Why Join Air Apps? Software Architects at Air Apps contribute to products that reach a global audience. Creativity and initiative shape the direction of new AI solutions. The company welcomes those ready to help transform resource management and leave a positive mark.

About Air Apps Air Apps develops AI-powered resource planning tools that help people organize their work and lives. Founded in Lisbon in 2018, the company has grown rapidly, reaching over 100 million downloads worldwide. Offices are located in Lisbon and San Francisco. The team focuses on building long-term, impactful solutions that use artificial intelligence to improve daily planning for individuals and organizations. Air Apps values creativity and encourages team members to shape products that make a difference. Role Overview: Data Engineer The Data Engineer will work onsite in Lisbon, collaborating with cross-functional teams to turn data into actionable insights. This role involves analyzing and interpreting data to improve product performance and support business decisions. Air Apps offers relocation support for those moving to Lisbon. What You Will Do Analyze user behavior, product performance, and business metrics to identify trends and opportunities. Build and maintain interactive dashboards and reports using tools such as Tableau, Looker, Power BI, or Google Data Studio. Collect, clean, and organize large datasets to ensure data quality and usability. Define and monitor KPIs for marketing, product, and business performance. Use SQL, Python, or R for data extraction, analysis, and manipulation. Work closely with product managers, engineers, and marketing to deliver insights that guide decisions. Conduct A/B testing and analyze experiments to support product improvements. What We Look For Strong analytical skills and a data-driven approach to problem solving. Experience with data visualization tools (Tableau, Looker, Power BI, or Google Data Studio). Proficiency in SQL, Python, or R. Ability to communicate insights clearly to technical and non-technical teams. Location This is a fully onsite position based in Lisbon. Relocation assistance is available.

About Air Apps Air Apps is a family-founded company focused on building the world's first AI-powered Personal & Entrepreneurial Resource Planner (PRP). Since starting in Lisbon, Portugal in 2018, and expanding to San Francisco, the team has reached over 100 million downloads worldwide. Air Apps remains self-funded and committed to long-term product vision. What Drives Us We set ambitious goals and challenge conventional approaches to resource planning. Our team thrives on pushing the boundaries of AI to deliver products that make a real difference for users globally. Role Overview: Creative Product Designer As a Product Designer at Air Apps, creativity and problem-solving meet at the intersection of technology and design. This role focuses on building intuitive, engaging experiences for both mobile (iOS and Android) and web platforms. Working closely with Product Management, Engineering, and User Research, the Product Designer translates complex requirements into clear, user-centered solutions. Storytelling and a strong sense of design are key to developing consistent and scalable products that appeal to a broad user base. Location and Work Arrangement Based fully onsite in Lisbon, Portugal Relocation support is available for candidates Collaboration Product Designers at Air Apps work alongside cross-functional teams, shaping products that empower users and help redefine resource management.

XYZ Reality creates engineering-grade augmented reality solutions tailored for the construction industry. The company’s flagship product, The Atom headset, brings holographic technology directly to job sites, helping teams keep projects on track and within budget. With a team of more than 100 colleagues across the UK, US, and Europe, XYZ Reality partners with mission critical organizations and construction firms to support major building projects. Role overview Based in the London office, the Customer Support Specialist manages the entire customer support journey. The role centers on Freshdesk and AI-driven processes, acting as the main point of contact for customer inquiries. Using tools such as Claude, the specialist streamlines ticket handling and works to improve service quality. This position values strong organizational skills, initiative, and a genuine interest in how AI can shape support operations. Main responsibilities Manage customer support tickets in Freshdesk, meeting or surpassing service level agreements (SLAs). Set up, maintain, and refine Freshdesk workflows, automation, knowledge bases, and reporting dashboards. Integrate AI to enhance ticket triage, categorization, and routing. Develop and maintain AI-assisted support pipelines using tools like Claude to automate first responses, summarize tickets, and suggest resolutions. Act as a key link between customers and internal teams (Engineering, Product, Sales), ensuring effective escalation and resolution of complex issues. Build strong relationships with stakeholders throughout the company. Share regular updates on support performance, customer satisfaction (CSAT/NPS), and sentiment with senior management. Investigate recurring issues through root cause analysis and collaborate with Product and Engineering to implement solutions. Represent the customer perspective internally, identifying opportunities to improve support processes, tools, and AI integration.

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a harmonious blend of human agents and AI technology. Our platform is the only one of its kind that integrates both elements seamlessly at scale. Renowned companies like Canva, Etsy, and Robinhood trust Assembled to manage their entire support operations—combining in-house agents, Business Process Outsourcing (BPO), and AI—within a single, powerful operating system. Our AI Agents are capable of resolving cases from start to finish, while our AI Copilot assists agents in delivering superior service. With AI-driven workforce management, we empower teams to provide faster, higher-quality service while making informed staffing and automation decisions. Supported by an impressive $70M investment from NEA, Emergence Capital, and Stripe, we are dedicated to creating a collaborative platform that optimizes both AI capabilities and human expertise.The RoleWe take immense pride in the support we offer our customers, and as our Support team continues to grow, we are seeking talented technical generalists who are passionate about delivering outstanding customer experiences. As a Technical Support Specialist, you will embody our belief that "Assembled is my team and my title," actively contributing to customer success beyond traditional support boundaries. You'll be a trusted partner throughout our customers' journey with Assembled, engaging with them through various communication channels including email, Slack, chat, Zoom calls, and live events. By meeting customers where they are, you will maximize the value they derive from our product suite, which includes Workforce Management, Assembled AI, and all other features.Your responsibilities will range from addressing billing and account inquiries to providing in-depth product consultations, conducting technical troubleshooting, and managing escalations. The Assembled Support team collaborates closely with our Solutions (Implementation) and Customer Success teams, particularly the Growth Customer Success Managers (CSMs) focused on the SMB segment. Together, we devise scalable solutions that enhance the experience for our entire customer base. You will regularly collaborate with CSMs during customer calls and ticket resolutions, enriching your business acumen while ensuring exceptional experiences for our customers and reducing resolution times. This teamwork ensures that we operate as a unified entity, dedicated to achieving optimal customer outcomes.

Join our dynamic team at Hiya as a Customer Success Support Specialist. In this role, you will be pivotal in enhancing customer satisfaction by providing exceptional support and guidance. You will work closely with our clients to resolve their inquiries and ensure they derive maximum value from our products and services.

Technical Support AssociateLocation: London (Hybrid, 3+ days/week on-site) About Runna Runna builds tools to help everyday runners train like athletes. Our app delivers personalized coaching, structured training plans, and a supportive community. Whether someone is chasing a new 5k personal best or gearing up for a marathon, Runna aims to support every step. Runna is growing quickly. In November 2023, we closed a $6.5 million funding round led by JamJar, with support from Eka Ventures, Venrex, and Creator Ventures. In 2024, Apple named us a global finalist for iPhone App of the Year. In 2025, we joined Strava through acquisition. Our goal: become the leading global training platform for millions of runners. We’re looking for people who want to build something meaningful and lasting as we scale. Role Overview The Technical Support Associate helps Runna users resolve technical questions and troubleshoot app issues. Most problems are handled directly by this team, with only the most complex cases escalated to the Tech Team. This approach lets engineers focus on new features and bug fixes. This role suits someone who enjoys solving problems, cares about fitness, and takes pride in helping others. The work includes maintaining customer satisfaction, resolving technical issues, and building positive relationships in our community. Candidates who thrive on complex challenges and finding solutions will feel at home here. Work Location This is a hybrid position. On-site work in our London office is required at least three days per week (more than half of working time).

Join Our Dynamic Team as a Customer Support Engineer At Contentful, our Customer Support Engineers are crucial in guiding customers through the journey of creating stunning websites, applications, and digital experiences using innovative technologies. You will work closely with developers from various organizations, assisting them in overcoming challenges from scaling their projects to initiating new integrations. Through our ticket-based support system, you will diagnose and delve into Contentful-related issues, providing solutions and escalating critical matters to our Engineering team when necessary. By doing so, you empower our large clientele, who depend on Contentful for their public websites, mobile applications, and other essential business functions, ensuring their success.

Join Zego, a Leading Commercial Motor Insurer!At Zego, we are committed to revolutionizing the insurance industry by simplifying the experience for our customers, from scooter delivery riders to private hire taxi drivers. Our mission is to save people time and money while making insurance more accessible and human-friendly.Since our inception in 2016, we've challenged the complexities of traditional insurance, providing tailored solutions that empower professional drivers across the UK and Europe.Having raised over $200 million in funding, we have evolved from a start-up into an industry leader, with much more innovation on the horizon.About the Role:We are seeking an enthusiastic and results-driven Customer Support Executive to enhance our customer experience. In this dynamic role, you will engage directly with customers through phone, email, and LiveChat, playing a pivotal role in Zego’s growth and success. You will be part of a collaborative, high-performing team dedicated to achieving outstanding customer satisfaction.Your Responsibilities:Assist customers with Sales and Support inquiries via phone.Ensure customer satisfaction by providing professional support over the phone.Maintain a positive, empathetic, and professional demeanor towards customers, building trustful relationships.Respond promptly to customer inquiries via email and live chat.Develop a comprehensive knowledge of our products to effectively address customer questions.Input customer information into our in-house system accurately.Qualifications for Success:Experience in a high-performing, target-driven customer service environment.A genuine passion for customer experience advocacy.Strong listening skills to understand customer needs and an eye for detail.Ability to multitask, prioritize, and manage time efficiently.Adaptability and quick learning capabilities.Availability to work 37.5 hours weekly between 8 am - 6 pm, Monday to Sunday.What’s it like to work at Zego?Joining Zego will be a career-defining opportunity. Our team members are empowered to reach their full potential, delivering exceptional work that makes a real difference. We value every individual’s contribution to our collective success and provide plenty of room for personal and professional growth.