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Customer Support & Outbound Sales Specialist

Activate TalentRemote — Mexico
Remote Full-time

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Experience Level

Experience

Qualifications

Requirements:Minimum of 2 years' experience in customer service, encompassing both inbound and outbound communication. Background in Business Development, Sales Support, or Lead Generation. Strong verbal and written communication abilities. Self-motivated and capable of working independently in a fully remote environment. Familiarity with CRM platforms (HubSpot, Salesforce) and telephony systems (Dialpad, Aircall). A positive attitude, exceptional attention to detail, and strong organizational skills. Preferred Qualifications:Experience in the food & beverage, Consumer Packaged Goods (CPG), or fast-paced e-commerce sectors. Understanding of e-commerce order fulfillment and logistics. Multilingual or bilingual communication skills are a plus.

About the job

Join our dynamic remote team as a Customer Support & Outbound Sales Specialist and be a crucial part of our expansion within the food & beverage industry. We are looking for an enthusiastic individual who thrives on engaging conversations, resolving customer issues, and empowering sales teams to achieve their targets.

Key Responsibilities

Customer Support:

  • Handle inbound customer inquiries via calls, emails, and chats, addressing orders, product details, and general questions.
  • Efficiently resolve customer issues and escalate when necessary.
  • Conduct outbound follow-up calls to ensure customer satisfaction and foster loyalty.
  • Document detailed interactions and maintain comprehensive customer records in our CRM.
  • Provide a consistently exceptional customer experience that aligns with our brand values.

Outbound Sales (BDR):

  • Initiate outbound calls to potential wholesale and retail prospects, introducing our product offerings.
  • Evaluate leads and schedule appointments for the sales team.
  • Research and develop a database of contacts within the food & beverage sector.
  • Keep CRM updated with lead information, call results, and communication history.
  • Support the nurturing of early-stage sales opportunities.

About Activate Talent

Activate Talent is dedicated to reshaping the landscape of the food & beverage industry by providing exceptional products and services. We prioritize innovation, customer satisfaction, and team collaboration to drive our success.

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