Customer Support Manager

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Customer Support Executive. In this role, you will be the first point of contact for our clients, assisting them with inquiries and ensuring an exceptional customer experience. Your expertise will help us maintain our reputation for outstanding service.

About the Role betsol is looking for a Customer Support Executive in Bengaluru. This position serves as the main contact for customers, handling inquiries and resolving issues with care and efficiency. Strong communication and a knack for problem-solving are key to maintaining customer satisfaction and loyalty.

Overview of Responsibilities & Expectations We are on the lookout for a passionate and customer-oriented Customer Care Executive to join our dynamic support team in Bengaluru, India. In this role, you will serve as the primary point of contact for our customers, delivering prompt, compassionate, and solution-focused assistance through various channels including phone, email, and chat. Your contributions will be vital in enhancing customer satisfaction and facilitating continuous process improvements. The key objective is to empower customers in achieving their goals while identifying avenues for enhancing their experience and fostering loyalty. Key Responsibilities of a Cambium Customer Care Executive:1. Provide timely and professional responses to customer inquiries through phone, email, and live chat, aiming to reduce repeat contact.2. Independently identify and resolve common customer issues utilizing available resources and knowledge bases.3. Address customer complaints with empathy while efficiently escalating complex cases for prompt resolution.4. Keep abreast of company products, services, warranties, life cycles, and internal processes.5. Maintain accurate records of customer interactions, transactions, and outcomes in accordance with company guidelines.6. Consistently achieve or surpass performance benchmarks, including response times, resolution rates, and next action deadlines.7. Collaborate with teammates to share insights and contribute to ongoing team enhancement initiatives.8. Participate in rotating shifts to accommodate various regional support requirements. Desired Knowledge & Skills: • Demonstrated experience in a customer service or support role.• Outstanding verbal and written communication abilities.• Proven capability to work autonomously in a fast-paced, evolving environment.• Strong analytical and problem-solving skills coupled with a proactive approach.• Collaborative team player committed to contributing to group success.• Self-driven with effective time management and task prioritization skills.• Open to feedback and dedicated to continuous personal and team growth.• Familiarity with customer service platforms such as Zendesk, Jira, Salesforce, or NetSuite is advantageous.• Proficient in Microsoft Office Suite, including advanced applications.• Experience with AI technologies is a plus. Educational Background & Experience: • B.Com/M.Com/BBA/MBA/BCA with 2 – 4 Years of relevant experience.• Previous customer service experience is preferred. Working Environment: • Office-based, collaborative environment.

Job SummaryJoin our dynamic team as a Customer Support Executive, where you will play a crucial role in delivering exceptional customer service. You will address customer inquiries and resolve issues efficiently via phone, ensuring a seamless experience for every client.Minimum Qualifications:1. Completed Undergraduate or Graduate degree.2. Fresh graduates are encouraged to apply.3. Flexibility to work in a 24/7 environment is essential.Preferred Qualifications:1. Exceptional communication skills, both written and verbal.2. Strong customer service orientation and analytical abilities.3. Previous experience in a BPO voice process is advantageous.Key Responsibilities:1. Deliver outstanding customer service with a friendly and professional demeanor.2. Maintain comprehensive knowledge of our products and services to assist clients effectively.3. Enhance customer experience by addressing their concerns promptly and efficiently.4. Adhere to company policies, procedures, and regulatory guidelines while assisting customers.5. Recommend strategies to improve product promotion and customer satisfaction.6. Safeguard customer confidentiality and ensure information is used appropriately.Essential Skills:1. Excellent listening skills, demonstrating the ability to understand customer needs without interruption.2. Strong verbal and written communication capabilities.3. Proficiency in multitasking.4. Good negotiation skills with the ability to influence others.5. Computer literacy with a willingness to learn new software and CRM tools.6. Patience and a positive attitude while assisting customers with their issues.7. Attention to detail and the ability to follow instructions meticulously.

Attention Job Seekers!We are excited to announce openings for the role of Customer Support Executive during Day Shift! Interested candidates are invited to attend a face-to-face interview at our office. Interview Dates: 8th September 2025 to 9th September 2025Interview Time: 10 AM to 1 PMContact Person: Sridevi (9945764799) Job Description:* Provide exemplary support and assistance to customers. Eligibility Criteria:* Language Skills: Excellent proficiency in English and Hindi* Qualification: Any Graduation or Post Graduation* Experience: Freshers to 3 years of experience* Age Limit: Below 30 years* Location: Marathahalli, Bengaluru* Shift: Day Shift (No Cab Facility)* Salary: Up to 27,000 INR Note: We encourage you to refer your friends as well! Venue:Valuestream Business Solutions Pvt Ltd2nd floor, Soul Space Paradigm, Marathahalli Village, Bengaluru - 560037Landmark: Near Sidewalk Club, near Bata Showroom (Marathahalli Multiplex)View on Map

Join the Metaforms TeamAt Metaforms, we're revolutionizing the market research landscape with our cutting-edge AI platform. Our technology enables top-tier research agencies to accelerate their operations significantly while ensuring high-quality outcomes. By leveraging AI agents for survey programming, data processing, and project management, we empower clients like Dynata, Savanta, and Borderless Access to handle more projects with less strain. Over 1,000 surveys processed each month Partnering with Fortune 500 companies Rapid month-over-month growth Supported by $9 million in Series A funding for aggressive scaling Position OverviewWe are in search of a Customer Support Executive who is dedicated to providing swift, accurate, and empathetic assistance to our customers. As the first point of contact for our clients, you will diagnose issues, respond to product inquiries, guide users through our workflows, and collaborate closely with internal teams to ensure seamless customer experiences. This role is ideal for individuals who excel at problem-solving, clear communication, and customer success. Key ResponsibilitiesAddress customer inquiries through chat, email, and support channels with efficiency and clarity.Resolve user-reported issues by providing step-by-step guidance.Conduct product walkthroughs and assist users in adopting new features.Develop and update customer-facing help articles, FAQs, and internal documentation.Collaborate with Product & Engineering teams to report bugs and track resolutions.Analyze recurring issues and provide insights for product improvement.Assist with critical workflows such as deployments, data validation, and essential customer operations.Maintain professionalism, empathy, and a high standard of responsiveness in all customer interactions.‍ Desired Skills and QualificationsCore CompetenciesProficient in analytical thinking and problem-solving.Exceptional verbal and written communication skills with the ability to simplify complex concepts.Capable of troubleshooting technical problems and comprehending product workflows.Demonstrates a strong sense of ownership and a customer-centric approach.Comfortable working in a fast-paced environment and adapting to evolving technologies.

Dear Job Seekers,Exciting opportunities are available for Day Shift Customer Support Executives!If you are interested, please visit our office for a face-to-face interview. Interview Dates: 8th September 2025 & 9th September 2025Interview Time: 10 AM to 1 PMContact Person: Sridevi (9945764799) Job Responsibilities:Providing exceptional support and assistance to our customers. Eligibility Criteria:Language Proficiency: Excellent communication skills in English and Hindi.Educational Qualification: PUC, ITI, any undergraduate degree, or any postgraduate degree.Experience: Freshers and candidates with up to 3 years of experience are welcome to apply.Age Limit: Candidates should be below 30 years of age.Location: Marathahalli, Bengaluru.Shift: Day Shift (No transport provided).Salary: Up to ₹27,000 plus incentives. Note: Please refer your friends to this opportunity! Venue:Valuestream Business Solutions Pvt Ltd2nd floor, Soul space paradigm, Marathahalli Village, Marathahalli, Bengaluru - 560037Landmark: Near Sidewalk Club and Bata Showroom (Marathahalli Multiplex). Regards,Sridevi

The Payroll Support Executive role at hrroll is crucial in providing essential services to our payroll departments. The successful candidate will ensure the accurate and efficient processing of payroll and address any support issues that arise.This position involves the identification, distribution, processing, and maintenance of payroll records, as well as generating the necessary payroll tax payments.Key Responsibilities:Manage the complete and timely processing of payrollConsolidate and maintain attendance, overtime, and absence recordsVerify submitted information and supporting documentsEnsure payroll processing complies with statutory regulationsAddress payroll-related inquiries from employees and statutory boardsUpload and review payroll reports, addressing any queries in the payroll systemResolve payroll queries from employees and managementGenerate reports from the payroll system for various reporting purposesAssist in managing salary-related costs

Job Title: Customer Support AdministratorJob Location: BengaluruRole Summary:Join our team as a Customer Support Administrator, an entry-level role where you will provide essential technical support to our global customers through our Customer Support Portal (CSP). This back-office system employs a workflow manager to facilitate the resolution of customer inquiries effectively.Roles and Responsibilities:Review, clarify, and process CSP tickets submitted by both external and internal customers.Assess the technical integrity of test results and related information.Escalate tickets as necessary to the appropriate resolver per our tiered response structure.Communicate customer issues to CES sales and operations management.Manage training requests from prospective installers for CES’s course catalog and business partner applications.Compile EXCEL-based metrics to report on queue status.Assist in the production of various training materials.Scope:The CSP serves as an online back-office system that integrates project management of infrastructure deployments with a comprehensive help/service/support desk. It streamlines business processes across CES’s global support team, enhancing response predictability for our customers. Services include access to FAQs, software downloads, warranty information, training requests, and support.

Join our dynamic team as a Customer Support Specialist IV-2, where you'll play a critical role in delivering exceptional support to our clients. Your primary responsibilities will include addressing customer inquiries, troubleshooting issues, and ensuring customer satisfaction with our innovative solutions.

Join our dynamic team at weekday-1 as a Customer Success Executive. In this role, you will be pivotal in ensuring our clients achieve their desired outcomes while utilizing our products and services. You will act as the primary point of contact for our clients, offering support and guidance, addressing concerns, and fostering a positive relationship that drives customer satisfaction and retention.

As a Customer Success Executive at weekday-1, you will play a crucial role in enhancing customer satisfaction and loyalty. Your primary responsibilities will include onboarding new clients, addressing their queries, and ensuring they derive maximum value from our products. You will collaborate closely with cross-functional teams to drive customer success initiatives and foster lasting relationships with our clients.

Saviynt is on the lookout for a dynamic and experienced Manager to spearhead our technical support team during night shifts. The ideal candidate will demonstrate exceptional leadership capabilities, possess a wealth of experience in managing technical support operations, and be committed to providing outstanding customer service in a 24x7 environment. This pivotal role is essential in ensuring our global clientele receives prompt and high-quality resolutions to their technical challenges.

Join our dynamic team at HGS as a Customer Support Associate in Bengaluru! In this role, you will provide exceptional support to our customers, ensuring their needs are met with efficiency and professionalism. This is an excellent opportunity for individuals looking to start their career in customer service, where you will gain valuable experience and develop your communication skills.

The Customer & Product Support Analyst at AlphaSense India works to improve both customer satisfaction and product performance. Based in Bengaluru, this position focuses on handling customer inquiries and delivering effective product support. Role overview This role centers on resolving customer questions and issues, ensuring that users receive timely and accurate assistance. Collaboration with colleagues from different teams is a key part of the job, helping to identify areas for ongoing improvement. What you will do Respond to customer inquiries and troubleshoot product-related problems Work closely with other departments to address customer needs and enhance product features Support efforts to improve internal processes and customer experience Location This position is based in Bengaluru.

The Customer & Product Support Analyst at AlphaSense helps customers get the most from the company’s products. This role centers on resolving product-related questions and supporting users, with a focus on delivering clear, helpful answers and maintaining a positive experience. What you will do Respond to customer inquiries and troubleshoot product issues Work with teams across the company to resolve support requests Analyze support data to spot trends and suggest improvements Collaboration This position involves frequent interaction with colleagues from different departments to ensure customer needs are met quickly and thoroughly. Location This role is based in Bengaluru.

Join Our Team as a Customer Support Administrator!We are seeking a motivated and skilled Customer Support Administrator to provide exceptional technical support to our global clients through our Customer Support Portal. This role is pivotal in ensuring smooth operations and customer satisfaction by managing and resolving support tickets efficiently.Key Responsibilities:Review, clarify, and efficiently process support tickets submitted by both external and internal customers.Utilize our back-office workflow management system to guide through necessary steps for ticket resolution.Collaborate with various teams to ensure timely and effective problem-solving.Maintain accurate records of customer interactions and support ticket statuses.

Dear Job Seekers,We are excited to announce an opening for the position of Customer Support Officer during the Day Shift. If you are interested in pursuing this opportunity, we invite you to join us for a face-to-face interview at our office on the specified date and time. Interview Date: 30 June 2025Interview Time: 10 AM to 1 PMContact Person: Sridevi (9945764799) Job Responsibilities:• Assisting customers and scheduling appointments effectively. Qualifications:• PUC/ Diploma/ ITI/ Any Graduation/ Any Post Graduation.• Freshers to 3 years of experience are welcome.• Candidates should be below 30 years of age.• Proficiency in Hindi is required. Location:• Marathahalli, Bengaluru.Shift:• Day Shift.Salary:• Up to ₹20,000. Venue:Valuestream Business Solutions Pvt Ltd,2nd floor, Soul space paradigm, Marathahalli Village, Marathahalli, Bengaluru - 560037.Landmark: Kake-di-hatti near Bata showroom.View Location

Join our dedicated team at The Nielsen Company as a Delivery Specialist in Customer Support. In this dynamic role, you will be pivotal in ensuring that our customers receive the highest level of support and service. You will handle inquiries, resolve issues, and provide insights that enhance customer satisfaction.