Customer Support Learning & Enablement Specialist

Join entirehire as a Customer Enablement & Channel Integration Manager in the vibrant cities of San Francisco or San Jose. In this pivotal role, you will be responsible for enhancing customer experiences through innovative enablement strategies and seamless channel integrations. Your expertise will empower our teams to deliver exceptional service and drive customer satisfaction.

Join EntireHire as a Customer Enablement & Channel Integration Manager and play a pivotal role in enhancing our customer experience and channel strategy. In this dynamic position, you will collaborate with cross-functional teams to develop and implement effective enablement programs that empower our customers and partners. Your leadership will be essential in driving the integration of our services and ensuring our clients achieve maximum value.

Join EntireHire as a Customer Enablement & Channel Integration Consultant in the vibrant cities of San Francisco or San Jose. In this role, you will play a crucial part in enhancing our customer experience and ensuring seamless integration across our various channels. You will collaborate with clients to understand their needs, develop tailored strategies, and implement solutions that drive satisfaction and engagement.

Join our dynamic team at EntireHire as a Customer Enablement & Channel Integration Consultant in San Francisco. In this pivotal role, you will empower our clients by providing expert guidance and support to ensure they maximize the value of our solutions. Your expertise in customer enablement strategies and channel integration processes will be key in fostering strong relationships with partners and clients alike.

Join a dynamic team as a Customer Enablement Manager, where you will play a pivotal role in enhancing customer experiences and driving success through innovative solutions. Your expertise will empower clients to make the most of our cutting-edge hiring software.At Lever, we are on a mission to revolutionize the recruitment landscape by providing top-tier organizations with the tools they need to attract and hire exceptional talent. Collaborating with industry leaders like Netflix and Shopify, we are proud to be recognized as one of the best workplaces in San Francisco and across the United States. We believe that our people are our greatest asset, and we are committed to fostering a supportive, people-first culture.

Join Figma as a Customer Enablement Manager and play a pivotal role in enhancing our customer journey. You will work directly with clients to ensure they are effectively utilizing our tools and services, driving their success and satisfaction. This position involves collaborating with various teams, providing training, and developing resources that empower our users.

Role Overview Anthropic is hiring a Partner Enablement Lead to work closely with system integrators. This position centers on strengthening our partnership programs by providing training, resources, and ongoing support. The goal: help partners succeed with Anthropic’s technology and solutions. What You Will Do Develop and deliver training programs tailored for system integrators Equip partners with resources that help them use Anthropic’s products effectively Offer support to partners as they implement and grow with our solutions Build and maintain strong relationships with partner organizations Locations London, UK San Francisco, CA New York City, NY

About Us:At Notion, we empower individuals and teams to create beautiful tools tailored for their life's work. In a digital landscape filled with numerous applications and tabs, Notion serves as a unified platform that seamlessly integrates documents, notes, projects, calendars, and emails, powered by AI to enhance productivity and automate tasks. With millions of users spanning from individuals to large organizations like Toyota, Figma, and OpenAI, Notion is chosen for its versatility and ability to save time and resources.We value in-person collaboration, which is a cornerstone of our company culture. All team members are required to work from our offices on Mondays, Tuesdays, and Thursdays—designated Anchor Days. Additional in-office workdays may be required for specific teams or roles.About the Role:As the inaugural Enablement Program Manager within our Customer Success team, you will play a pivotal role in transforming our customer engagement through advanced technical capabilities, effective AI workflow adoption, and the development of scalable operational processes. Your mission will be to translate strategic objectives into actionable enablement initiatives, including programs, playbooks, manager toolkits, and training experiences that foster positive behavioral changes in the field. Collaborating closely with CS leadership and cross-functional go-to-market (GTM) stakeholders, you will ensure our Customer Success Managers (CSMs) are equipped, confident, and prepared to achieve measurable outcomes for our clients.What You'll Achieve:Oversee the comprehensive enablement strategy for the evolution of the Customer Success role, converting transformation priorities into a detailed program roadmap encompassing training, certification, manager activation, and reinforcement.Collaborate with CS leaders and frontline managers to identify performance gaps, define critical skills and behaviors, and deliver enablement that promotes adoption.Design and implement high-quality, ongoing learning experiences, including live sessions, workshops, self-service modules, and in-the-flow resources, ensuring exceptional facilitation and production quality.Develop and maintain essential Customer Success enablement materials such as playbooks, talk tracks, customer value narratives, discovery guides, success planning templates, and objection handling frameworks.Establish measurement and feedback mechanisms (covering readiness, proficiency, adoption, and business impact) to iterate based on data and insights from the field.Coordinate stakeholder alignment across Enablement, RevOps, Product, Sales, Support, and Customer Experience (CX) to ensure smooth implementation of messaging, processes, and tools.Skills You'll Need to Bring:Proven experience in enablement or training roles, particularly in a customer-focused environment.Strong analytical skills with the ability to utilize data to drive decision-making.Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.Demonstrated ability to manage multiple projects simultaneously and meet deadlines.Experience in designing training programs and learning materials that effectively drive performance.

About Us Suger empowers revenue teams to enhance their sales effectiveness by streamlining the transaction processes within cloud marketplaces. Our innovative platform simplifies the buying and selling experiences across major cloud providers like AWS, Azure, Google Cloud, Alibaba, Oracle, and Snowflake, enabling our customers to manage and grow their deals more efficiently. Our rapid growth stems from our position as the comprehensive orchestration solution for the burgeoning B2B Cloud Marketplaces, harnessing AI and integrating seamlessly with essential systems. Currently, we serve over 250 B2B clients, from industry giants like Snowflake and Intel to agile startups such as Glean and Vanta. Role Overview As a Customer Success Manager specializing in Implementation and AI Enablement, you will oversee the entire customer implementation journey. Your primary responsibilities will include driving customer enablement, ensuring successful adoption, and fostering long-term success. This role encompasses:- Ownership of implementation processes- Customer training and enablement initiatives- AI-driven execution and product education Your role will extend beyond customer onboarding; you will teach both customers and Suger’s AI agents how to efficiently navigate cloud marketplace workflows, ensuring that insights are captured, systematized, and leveraged at scale. This position requires a hands-on, technically-oriented individual who enjoys developing repeatable processes and influencing how our product evolves based on real customer interactions.

About SemgrepSemgrep is at the forefront of code security, empowering developers to innovate seamlessly. Our platform allows teams to detect and rectify real vulnerabilities before they reach production, leveraging security intelligence that evolves with your development process. Semgrep enhances code security in real-time, offering protective measures that enable developers to maintain speed while ensuring safety. Trusted by leading organizations such as Snowflake, Dropbox, and Figma, Semgrep is recognized by Gartner in the Application Security Testing space. Learn more about us at semgrep.dev.About the RoleAs the Sales Enablement Manager at Semgrep, you will bridge Sales, Operations, Product Marketing, and Enablement to design and implement programs that drive our growth. This position is hands-on, allowing you to shape our enablement strategy, implement impactful initiatives, and demonstrate their effectiveness through data analysis. If you are passionate about transforming business objectives into engaging learning experiences that yield measurable results, this role is for you.Key ResponsibilitiesCollaborate on the Enablement Roadmap — Partner with Sales leadership and Product Marketing to identify key team needs and create targeted programs to address these priorities.Guide Enablement Across Segments — Collaborate with Sales leaders to tailor enablement initiatives effectively across various go-to-market segments.Identify Needs and Build Solutions — Work closely with managers, high-performing representatives, and cross-functional teams to pinpoint skill gaps and business requirements, then design and refine learning programs to meet these needs.Create Scalable Programs — Develop structured and repeatable enablement frameworks and strategies that adapt and grow with the team and organization.

We are seeking a dynamic and strategic GTM Enablement Manager to join our team at Decagon. In this pivotal role, you will leverage your expertise in go-to-market strategies to enhance our sales enablement initiatives, ensuring our teams are equipped with the knowledge and tools necessary to drive success. You will collaborate closely with cross-functional teams to create impactful training programs and resources that empower sales teams to excel.

Gusto helps over 500,000 small businesses by making payroll, health insurance, retirement plans, and HR simpler. The company operates from offices in Denver, San Francisco, and New York, and aims to build teams that reflect the diversity of its customer base. Gusto’s mission is to free business owners from administrative tasks so they can focus on what matters most to them. Full-time roles at Gusto include a competitive salary, equity in the form of RSUs, and a comprehensive benefits package. Compensation depends on role, level, and location. More information can be found in Gusto’s Total Rewards philosophy. AI is central to Gusto’s operations. Team members are encouraged to use AI tools relevant to their responsibilities and to keep their skills current as technology evolves. Experience with AI will be evaluated during the interview process. Role overview Word-of-mouth drives growth for many small businesses, and Gusto’s customers are strong advocates. The Director of Customer Referral & Emerging Channels will turn this advocacy into a scalable customer acquisition strategy. This leader will oversee programs that encourage referrals, activate testimonials, and test new communication channels such as chat. AI tools will be used to identify potential advocates, personalize outreach, and detect signals that point to likely referrers. Collaboration with the AEO team is key, as this role coordinates innovative strategies across the sales funnel. The position is well suited for someone who enjoys refining existing programs and launching new ones, always with an eye on unlocking growth within Gusto’s customer community. Demand Generation Team The Demand Generation team is responsible for driving qualified leads and customer growth across all channels. They work closely with Sales, Product, and RevOps to create scalable programs that deliver measurable results. The team values experimentation and combines creative thinking with analytical rigor. The Director will lead a group of marketers focused on supporting small businesses and improving their approach to growth marketing. Locations Denver, CO San Francisco, CA New York, NY Las Vegas, NV Atlanta, GA Phoenix, AZ Toronto, ON Chicago, IL

About the Opportunity As a Field Enablement Program Manager at Contentful, you will be instrumental in developing and implementing programs that enhance the capabilities of our Go-To-Market (GTM) teams, encompassing Sales, Solution Engineering, Customer Experience, and Partner Management. Your objective will be to foster field readiness through impactful enablement initiatives that enhance knowledge, refine skills, and promote effective leadership throughout both pre-sales and post-sales processes. What You Will Experience Become a part of a dynamic and high-impact Enablement team that influences field performance and strategic results across global GTM segments. Design and execute structured enablement programs specifically tailored for Sales, Solution Engineering, Customer Experience, and Partner Management roles. Collaborate closely with our Sales and broader Field leadership team on initiatives that enhance core Sales capabilities and stimulate revenue growth. Lead cross-functional collaboration with Marketing, Finance, Human Resources, and Operations to support comprehensive enablement objectives. Drive measurable performance improvements by utilizing KPIs, dashboards, and feedback mechanisms to enhance enablement results. Serve as a program owner and facilitator, conducting both in-person and virtual training sessions, e-learning experiences, and onboarding integration. Ensure alignment with Sales Readiness tools, learning pathways, and best practices in content management. What You Need to Succeed 3–5 years of experience in Enablement, Program Management, Sales, or Customer Experience roles. A strong grasp of key Sales roles, GTM processes, and performance metrics to effectively collaborate with Sales leadership on initiatives that enhance core Sales capabilities and drive revenue growth. Experience in training delivery or a strong inclination towards engagingly delivering in-person/virtual training to Field teams. Exceptional project management abilities with a proven track record of prioritizing and executing complex initiatives successfully. Ability to operate autonomously, with experience in collaborative environments, both remote and in-office. Strong communication and facilitation skills, adept at simplifying complex information for diverse audiences.

About UsAt Rox, we are dedicated to empowering individuals to excel in their work. Our innovative platform enhances sales performance through autonomous revenue agents that alleviate manual tasks, allowing sellers to concentrate on their core strength: selling. Much like coding agents revolutionized engineering, our revenue agents are set to transform customer engagement. We are pioneering the world's first revenue operating system, seamlessly integrating all aspects of the revenue stack, from application layers to contextual systems. At Rox, we envision a future where humans become orchestrators while agents efficiently manage the entire customer lifecycle.Serving industry leaders across banking, hardware, construction, and sovereign AI, Rox is the backbone for successful AI innovators such as Ramp and Cognition. Our collective success stems from a shared mission and unwavering commitment to making it a reality. This journey is fueled by a world-class team dedicated to redefining business operations.The RoleWe are seeking a Revenue Enablement Manager — a role that transcends traditional enablement responsibilities.You will not be confined to creating presentations; instead, you will revolutionize the operational framework of a global sales organization. You’ll engage at the crossroads of AI, go-to-market (GTM) strategies, and hands-on execution, pinpointing breakdowns in the sales process, crafting effective solutions, and developing the programs and materials that empower a high-performing team to achieve faster success.We are looking for an individual who actively engages with AI technology — not just observing trends or waiting for use cases to emerge. You possess practical experience in leveraging AI tools to address real GTM challenges: automating workflows, expediting research, enhancing coaching, and rethinking day-to-day sales operations. You innovate, prototype, and seek AI-driven solutions to streamline processes. Your success is measured by the impact on the sales pipeline, rather than the volume of materials produced — viewing AI as a catalyst for that impact.This role offers significant ownership and influence within a fast-paced startup environment. If you thrive in such settings, we invite you to connect with us.What You'll DoEnhance Onboarding. Collaborate with GTM leadership to craft and execute a top-tier onboarding program that accelerates new seller productivity from the outset, ensuring scalability from day one.Facilitate Enablement Programs. Partner across departments to establish and run a regular schedule of enablement sessions that keep the team informed, skilled, and competitive.

ivo.ai creates AI-powered tools designed to make contract work easier for legal, procurement, and sales teams. The platform is used by leading companies that value frequent updates and practical solutions for complex legal workflows. As ivo.ai expands its go-to-market strategy, the company is building an enablement function to support all revenue-facing roles. The focus is on giving team members the skills, knowledge, and consistency to perform at a high level. Role overview The GTM Enablement Manager will shape, launch, and manage the systems, content, and programs that support Sales, Customer Success, and SDR teams. This position blends strategic planning with hands-on work, covering everything from onboarding new hires to ongoing development. The manager makes sure GTM teams have a deep understanding of ivo.ai’s sales methodologies, products, and customer profiles. Collaboration is key in this role. Expect to work closely with Sales Leadership, Revenue Operations, Product Marketing, Legal Engineering, and Customer Success. The ultimate aim: shorten ramp-up time, improve win rates, strengthen pipeline quality, and help teams meet their quotas. What you will do Sales methodology and skill building Drive adoption and consistent use of sales methodologies (such as MEDDIC/MEDDPICC, Challenger, SPIN, or similar) across all GTM roles, and track measurable behavior changes. Design and run reinforcement programs for these methodologies, including certifications, deal reviews, and coaching frameworks for Account Executives, SDRs, Account Managers, and Customer Success Managers. Partner with Sales leadership to lead structured call reviews and feedback cycles using Gong, translating insights into targeted coaching. Create role-specific competency frameworks and playbooks tailored to each stage of the ivo.ai sales process. Content and knowledge management Build, maintain, and manage a comprehensive library of sales plays, competitive battle cards, objection-handling guides, ROI tools, and persona-based messaging on the enablement platform.

At Paystand, we are not just another player in the fintech space; we are pioneers in decentralized finance (DeFi), revolutionizing the way businesses handle their financial operations. With vibrant offices in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we are spearheading a global transformation in financial systems.Our Growing Ecosystem: Paystand is more than a company; it's a flourishing global network. Following our strategic acquisitions of Teampay, a leader in spend management, and Yaydoo, a premier Accounts Receivable (AR) and Accounts Payable (AP) platform in Latin America, we are crafting an extensive ecosystem aimed at transforming financial operations and accelerating business growth across the globe.Why Choose Paystand?What We Do: Leveraging the power of blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, minimize transaction costs, and unlock new revenue opportunities for businesses.Our Mission: We are driven by a commitment to revolutionize digital payments and decentralize finance, creating a more open, inclusive, and transparent financial ecosystem, starting with B2B payments.Our Approach: As trailblazers in the DeFi movement, we don’t just follow trends; we create them. If you are passionate about shaping the future of fintech and eager to redefine what financial technology can achieve, Paystand is where you can make a profound impact.Join Us: Become part of something greater. Join Paystand and help us drive the financial revolution. Role Overview:The Partner Ecosystems team at Paystand is expanding, and we are on the lookout for enthusiastic and driven individuals to take on the role of Channel Partner Manager. In this position, you will develop and manage strategic relationships with Value Added Resellers (VARs) and drive new revenue growth for Paystand within our ERP ecosystems, including NetSuite, Sage, Microsoft, and Acumatica.You will work closely with cross-functional teams, including sales and marketing, to accelerate growth in our partners' strategies.

Anaplan is searching for a Senior Manager, Go-To-Market Enablement to join our team in the San Francisco Bay Area. This hybrid role reports to the Director of Global Enablement and centers on driving predictable growth for the business by focusing on three key areas: securing larger deals, improving win rates, and accelerating deal cycles. Anaplan’s platform supports over 2,400 global enterprises, including brands like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. Our teams share a strong commitment to customer success and value a culture that encourages leadership at every level, celebrates achievements, and welcomes diverse perspectives. Role overview This position prioritizes customer needs and values proactive problem-solving. The Senior Manager, Go-To-Market Enablement will work closely with colleagues across teams to support our mission of empowering clients through scenario planning and analytics. Creativity and strategic thinking are essential, especially when addressing technical, architectural, or process challenges. What you will do Support initiatives that help secure larger deals and improve win rates Collaborate with teams to accelerate the progression of deals Apply creative and strategic approaches to overcome obstacles in the go-to-market process Champion a customer-first mindset in all enablement activities Requirements Experience in go-to-market enablement or a related field Strong problem-solving skills across technical, architectural, or process domains Ability to work effectively in a hybrid San Francisco Bay Area setting Comfort collaborating with diverse teams and stakeholders Anaplan values each team member’s unique contributions. This role offers the chance to grow within a company that recognizes and rewards individual and collective achievements.

Intercom is a pioneering AI Customer Service company dedicated to enhancing business interactions by delivering exceptional customer experiences.Our cutting-edge AI agent, Fin, represents the pinnacle of customer service technology, enabling businesses to provide seamless and outstanding customer support. When integrated with our Helpdesk, Fin transforms into a comprehensive solution known as the Intercom Customer Service Suite, which enhances support for complex inquiries requiring human intervention.Since our inception in 2011, Intercom has earned the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service. We are driven by our core values, consistently pushing boundaries, operating with speed and passion, and providing exceptional value to our customers.What’s the opportunity?The Global Sales Organization at Intercom is rapidly evolving, and our GTM Enablement team is growing to meet this demand. Our mission is to empower the GTM teams by providing systems, processes, and strategic insights that maximize productivity and operational excellence.As a Senior GTM Enablement Manager, Operations, you will serve as a vital link between the sales team and cross-functional GTM partners (such as Revenue Operations, Monetization, Legal, and Systems) who shape the policies, tools, and procedures that influence sales performance. Your responsibility will include ensuring that these inputs translate into flawless execution in the field. You will manage the GTM Enablement technology stack, spearhead impactful strategic projects, and implement processes that enable our sales organization to scale efficiently. This role is perfect for a proactive problem-solver adept at transforming complex, cross-functional initiatives into simple, scalable solutions for the sales team.What will I be doing?Reporting to the Senior Director of Global Sales Enablement, you will oversee and drive Intercom’s GTM operational enablement activities and programs globally. Your primary responsibilities will include:GTM Tech Stack Advisory: Optimizing the GTM tech stack to enhance adoption and ensure that sales representatives gain maximum value from these tools.Strategic Project Leadership: Leading and contributing to high-impact, cross-functional strategic projects that boost GTM productivity, streamline processes, and foster meaningful behavioral changes.Cross-Functional Partnership: Acting as the primary enablement liaison for key cross-functional partners, translating strategic insights into actionable outcomes for the sales organization.

Backstory, formerly known as People.ai, develops AI-driven solutions designed for sales teams. The company draws on more than a decade of experience training AI models on large volumes of sales interactions. This expertise enables Backstory to deliver real-time, accurate answers within existing AI workflows, helping sales teams make informed decisions quickly. Sales leaders at organizations like Red Hat, Five9, Palo Alto Networks, Iron Mountain, TransUnion, and Randstad rely on Backstory for insights that fit real business scenarios, supporting better deal management and revenue growth. By connecting key signals to the right accounts and opportunities, Backstory gives teams a clear view of current activities and recommended next steps. Clients from sectors such as enterprise, cybersecurity, data analytics, and defense use Backstory to support significant pipeline and revenue goals. The company is recognized by Gartner, Forrester, Inc. 5000, Y Combinator Top Companies, and Forbes AI 50. Backstory is based in San Francisco and backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. Role overview The Senior Go-To-Market Enablement Manager will design and scale both onboarding and ongoing enablement programs for the go-to-market teams. This role ensures that every new hire develops strong product knowledge and go-to-market skills from the start, and continues to build expertise as Backstory’s products and the market evolve. What you will do Collaborate with Product, Marketing, Sales, and Customer Success to identify enablement needs Develop and implement programs that address onboarding and continuous learning Drive improvements in ramp-up time, productivity, and pipeline generation through targeted enablement initiatives