Customer Support Field Engineer

Join our dynamic team at Saviynt as a Senior Engineer in Support Operations. In this pivotal role, you will leverage your technical expertise to enhance our support services, ensuring that our clients receive the highest level of technical assistance. You will collaborate with cross-functional teams to identify and resolve complex issues, streamline processes, and drive continuous improvement initiatives.Your responsibilities will include diagnosing technical problems, creating documentation, and implementing solutions that enhance operational efficiency. We are looking for a proactive individual who thrives in a fast-paced environment and is committed to excellence.

Join Saviynt, a leader in AI-powered identity management, where we safeguard digital assets and enhance operational efficiency for organizations. Our cutting-edge platform governs access to applications, data, and business processes, empowering clients, including Fortune 500 companies and government institutions, to navigate the complexities of identity security. For more details, visit www.saviynt.com.Saviynt Global Support TeamWe are seeking a Senior Manager to lead our Global Support organization. In this role, you will be instrumental in shaping the operational architecture for our multi-tenant, microservices-based SaaS solutions. You will also enhance our incident and problem management processes to maximize customer satisfaction. Ideal candidates will have a strong background in managing large-scale SaaS operations, demonstrate exceptional technical and organizational skills, and possess the ability to influence strategic decisions within the senior leadership team.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

Senior Platform Support EngineerJoin our SRE Operations team as a Senior Platform Support Engineer, where you will play a pivotal role in maintaining the seamless operation of Saviynt’s Enterprise Identity Cloud around the clock. This position emphasizes the importance of platform stability, performance, and reliability with a focus on application layer support and operational accountability. Collaborating with fellow operations team members, development, and engineering, you will tackle issues, implement enhancements, and deliver outstanding support. This is an ideal opportunity for individuals who relish operational challenges and enjoy problem-solving in a fast-paced cloud environment, seeing their projects through to fruition.KEY RESPONSIBILITIESExhibit strong pod-level troubleshooting capabilities in AKS/EKS (going beyond mere pod restarts).Analyze performance issues pertaining to applications and databases (RDS, MySQL).Conduct thorough investigations into application performance issues (Java, Grails, Hibernate), identifying root causes and proposing solutions.Supervise monitoring of our SaaS applications and their underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance discrepancies.Possess a solid understanding of fundamental computing concepts such as DNS, IP addressing, Networking, and LDAP.

Role overview ditto is seeking a Senior Platform Engineer, Operator for a fully remote role. This position is open to candidates located in Atlanta, Austin, San Francisco, or Seattle. The focus is on designing, building, and maintaining systems that keep company operations running smoothly and efficiently at scale. What you will do Design and implement systems that improve platform scalability, performance, and reliability. Maintain and enhance the existing infrastructure to support ongoing business operations. Work closely with cross-functional teams to address technical challenges and streamline processes. Use technical expertise and leadership to drive key platform initiatives. Requirements Extensive experience in platform engineering. Strong problem-solving abilities and a collaborative mindset. Proven ability to contribute technical insights and lead engineering projects. Location This is a remote position. Candidates must be based in Atlanta, Austin, San Francisco, or Seattle.

Smarsh supports organizations in regulated sectors by helping them manage risk and gain insight from digital communications. Over 6,500 clients rely on Smarsh to spot compliance, legal, and reputational risks across more than 80 communication channels. The company’s work helps clients avoid regulatory penalties and negative publicity. Smarsh has earned recognition from Gartner and Forrester for its innovation and has appeared on the Inc. 5000 list every year since 2008. Role overview The Senior Technical Support Engineer I provides dedicated support for key customers in Atlanta. Acting as an Account Manager for select clients, this role leads weekly status meetings with stakeholders to monitor progress and address any concerns. Beyond handling support cases, the engineer is responsible for delivering service that aims to exceed customer expectations. Location Atlanta

Role Overview ShipBob, Inc. is looking for an Operations Support Manager in Atlanta, Georgia. This role focuses on improving operational processes and maintaining high service standards within logistics and fulfillment. What You Will Do Lead and support a team to deliver reliable service across logistics and fulfillment functions. Identify ways to drive efficiency and implement process improvements. Apply operational best practices to strengthen service delivery.

About the Role Keyfactor Inc. is looking for an IT Support Engineer in Atlanta, Georgia. This role focuses on delivering technical support to clients, working to keep their systems reliable and efficient. The position plays a key part in upholding the company’s reputation for quality service and technical know-how. What You Will Do Respond to client technical issues and troubleshoot system problems Work to resolve support requests efficiently and professionally Help maintain smooth operation of client systems Who We’re Looking For Experience providing technical support in an IT environment Strong problem-solving skills and attention to detail Clear communication with both technical and non-technical users

Join our dynamic team as a Linux Support Technician, where you'll play a crucial role in supporting our manufacturing operations. Your expertise in Linux systems will help ensure seamless operations and contribute to our mission of advancing technology for defense and security.In this role, you will be responsible for troubleshooting, maintaining, and optimizing Linux servers and applications, working closely with other IT professionals to deliver exceptional service. Your contributions will directly impact our ability to deliver cutting-edge solutions.

Location: On-site at Atlanta Office (5 days a week) Address: 7000 Central Pkwy, Atlanta, GA 30328 Our Mission At Saviynt, we go beyond merely troubleshooting devices; we are an essential part of a high-performance, FedRAMP-compliant tech ecosystem. As our IT Support Engineer, you will serve as the primary support for our internal teams, ensuring our technology operates seamlessly, securely, and efficiently, just like the exceptional services we deliver to our clients. Whether you are adept at macOS or a Windows enthusiast, you will be the expert who keeps everything running smoothly. Enjoy the freedom to tackle problems independently with the support of our senior engineers for more intricate challenges.

AeroVect develops autonomous technology for ground handling, aiming to transform how airlines and service providers manage airport operations. The company partners with major airlines and ground handling firms worldwide, with support from leading venture capital investors in aviation and autonomy. More details about AeroVect can be found at www.aerovect.com. Role overview The Senior Technical Product Manager for Fleet Operations shapes the direction and execution of AeroVect’s Autonomous Ground Support Equipment (AGSE) vehicles. This role centers on building and scaling remote assistance frameworks, dispatch systems, and fleet monitoring tools that enable reliable AGSE operations across multiple airports. This position blends technical product management with user-focused thinking and strong communication. The Product Manager gathers input from airline and airport clients, as well as internal operators, to develop a prioritized product roadmap. Turning user needs into high-level system designs and actionable specifications for engineering teams is a core responsibility. Collaboration with UX, infrastructure, autonomy, and operations teams is essential to deliver products that are both intuitive and dependable. Key responsibilities Set and manage the Fleet Operations product strategy and roadmap Own a comprehensive roadmap for remote assistance, dispatch, and fleet management systems. Act as the customer advocate by collecting and analyzing feedback from airline and airport clients and internal stakeholders to guide priorities. Define phased product milestones that deliver value, using analytics to support ongoing, data-driven development. Lead technical implementation for real-time and infrastructure-focused systems Collaborate with Systems Engineering to break down product requirements into system specifications, test plans, and clear acceptance criteria. Join system design discussions with infrastructure teams to align technical frameworks with product goals and operational needs. Coordinate with Program Management to support smooth project execution. Location Atlanta - Hybrid

Role overview Flock Safety is seeking a Hardware Support Engineer in Atlanta, GA to focus on aviation hardware. The position centers on supporting the reliability and performance of hardware used in flight safety systems. What you will do Troubleshoot and resolve hardware issues in aviation systems alongside cross-functional teams Provide direct support to clients to ensure hardware functions as intended Assist in maintaining and improving the reliability of flight safety hardware Impact This role is essential for keeping aviation hardware dependable and effective, directly supporting the safety of flight operations.

Join our dynamic team as a Cisco Support Engineer in Atlanta! In this vital role, you will provide expert support for Cisco products and solutions, ensuring customer satisfaction and optimal performance. Your skills will contribute to innovative projects while you collaborate with a team of dedicated professionals in a fast-paced environment.

Join our dynamic team as a Network Operations Engineer at 360 IT Professionals, where you will play a crucial role in maintaining and optimizing our network infrastructure. You will be responsible for monitoring, troubleshooting, and resolving network issues, ensuring seamless connectivity and performance.

We are looking for a dynamic and experienced Senior Support Account Manager to join our team at Saviynt. In this role, you will be the primary point of contact for our clients, ensuring their needs are met and expectations exceeded. Your expertise will help drive customer satisfaction and retention while collaborating closely with various internal teams to deliver exceptional service.The ideal candidate will have a strong background in account management and customer support, with a passion for helping clients succeed. You will be instrumental in identifying opportunities for improvement and advocating for client needs within the organization.

At NiCE Systems, we embrace challenges and push boundaries. We are ambitious innovators and dedicated competitors, committed to achieving excellence. If you thrive on challenges and aspire to make a significant impact, we have the perfect career opportunity for you.The Technical Support Engineer will provide expert technical assistance to resolve end-users' connectivity issues with the NiCE product suite. Key responsibilities include troubleshooting and diagnosing escalated customer inquiries, collaborating in a consultative manner to deliver beneficial solutions, and working cross-departmentally to ensure a seamless experience that meets our customers' needs. Our highly skilled Technical Support team is dedicated to providing exceptional client support in resolving complex issues through various communication channels, including email, chat, and voice.As a Technical Support Engineer, your typical day may involve:Managing tickets via a web-based system, email, voice, or chatValidating ticket prioritization and keeping users informed of progressResolving end-user issues related to applicationsDocumenting and routing incidents to specialized teamsProviding resolution and recovery of incidentsMaintaining accurate records of all actions taken in the ticketing systemAdditionally, you will escalate incidents as necessary, troubleshoot VoIP, T1, DS3, Ethernet, OC-X, and Toll-Free services, monitor incidents with third-party providers, analyze logs for troubleshooting, and review network diagrams. Flexibility in schedule and on-call services is expected, along with effective communication with both internal and external customers.

We are seeking a dynamic and experienced Senior Manager of Operational Testing to lead our testing initiatives at Hermeus. In this pivotal role, you will oversee the development and execution of operational test strategies, ensuring our innovative aerospace solutions meet the highest standards of safety and performance.Your leadership will drive our testing teams to achieve excellence, collaborating closely with engineering and project management to deliver groundbreaking advancements in hypersonic travel. If you are passionate about shaping the future of aerospace technology and possess a strong background in operational testing, we invite you to join our team.

Role overview The Senior Associate, Business Operations at jerry.ai plays a key part in strengthening daily operations and supporting larger strategic efforts. Based in Atlanta, Georgia, this position works across departments to identify areas for improvement and recommend changes that make business processes more effective. What you will do Review current operational workflows and look for opportunities to improve efficiency. Collaborate with teams throughout the company to collect feedback and communicate findings. Contribute to the design and rollout of new solutions that align with company goals. Assist with strategic projects by providing data analysis, insights, and active project support.

Upbound develops infrastructure platforms tailored for the Agentic AI Era. As the creators and main maintainers of Crossplane, the team drives the Intelligent Control Plane, a platform that makes infrastructure programmable, autonomous, and composable. The company’s mission centers on providing AI-native enterprises with a platform for provisioning, operating, and adapting infrastructure at scale. Upbound works to help teams optimize their platforms for both human operators and AI agents. Partnerships include major cloud providers, independent software vendors, and open-source communities, all focused on helping organizations move faster and operate with greater confidence. Upbound supports Fortune 500 companies and platform engineers across more than 100 countries. Crossplane has been downloaded over 100 million times and is trusted by more than 1,000 teams worldwide. Upbound is Series B funded, with $69M raised from investors such as GV (formerly Google Ventures), Altimeter Capital, and Intel Capital. More information is available at upbound.io.