Customer Support Field Engineer

Join Alpha Insight Inc. as a Customer Support Manager where you will lead our dedicated support team to deliver exceptional service and support to our valued clients. In this role, you will be responsible for overseeing customer interactions, ensuring satisfaction, and implementing strategies to enhance the overall customer experience. You will work closely with various departments to address customer needs and improve service delivery.

Job Title: Customer Support SpecialistBased in Buckhead, Atlanta, CoServe Global Solutions is dedicated to connecting healthcare providers with suppliers, enhancing their business relationships. Our innovative software-as-a-service (SaaS) applications empower buyers and sellers with transparency and information control, fostering effective collaborations for future growth.Position Summary:We are on the lookout for a reliable, driven, and detail-oriented individual with a minimum of 2 years in customer support. As a Customer Support Specialist, your primary focus will be to deliver prompt, professional, and courteous assistance to our customers. You will manage and document requests through our Support Center via phone and email, ensuring effective resolution and feedback.Mission:Our mission is to provide exceptional customer service to the Vendormate user community. By nurturing customer relationships and consistently exceeding expectations, we aim to make every interaction a memorable one.Desired Outcomes:Resolve an average of 5.0 cases per hour.Maintain a quality score of no less than 95%.Achieve customer satisfaction ratings of at least 90%.Ensure an average login availability of 93.5%.Competencies:EfficiencyOrganization and planningAttention to detailProactivityPersistenceResults-orientedTeamworkCustomer service and interpersonal skillsAccountabilityIntegrityPositive attitude

Join our dynamic team at Alpha Insight Inc. as a Customer Support Specialist, where you will play a crucial role in delivering exceptional service to our clients. In this position, you will engage with customers, address their inquiries, and provide timely solutions to enhance customer satisfaction.

Join Alpha Insight Inc. as a Customer Support Assistant, where you will play a crucial role in providing exceptional customer service and support. You will interact with customers to address their inquiries, resolve issues, and ensure a positive experience with our products and services.

We are looking for a dynamic and experienced Senior Support Account Manager to join our team at Saviynt. In this role, you will be the primary point of contact for our clients, ensuring their needs are met and expectations exceeded. Your expertise will help drive customer satisfaction and retention while collaborating closely with various internal teams to deliver exceptional service.The ideal candidate will have a strong background in account management and customer support, with a passion for helping clients succeed. You will be instrumental in identifying opportunities for improvement and advocating for client needs within the organization.

About Pulse GamesAt Pulse Games, we are passionate about developing mobile games that are not only entertaining but also visually captivating. Our skill-based games celebrate exceptional talent by rewarding quick thinking and strategic decision-making. Our creative process is driven by collaboration, continuous learning, and a commitment to excellence.We are seeking a Director of Global Customer Support to spearhead our global player support operations. In this pivotal role, you will ensure that our players have a seamless, dependable, and trustworthy experience across our games. This position is instrumental in defining our customer support strategy, structure, and culture, from resolving player concerns to enhancing trust and safety.Key ResponsibilitiesEstablish and expand a world-class customer support organization.Develop and implement a comprehensive support strategy across all player interactions, guaranteeing consistency and high quality.Introduce tools, automation, and processes to enhance efficiency, scalability, and self-service capabilities.Monitor and refine KPIs to foster ongoing enhancements.Manage sensitive cases, including payment issues, fraud detection, and responsible gaming, ensuring adherence to regulatory standards.Collaborate closely with the product team to deliver safe and enriching player experiences.Act as the voice of the player, ensuring their feedback shapes both product and operational strategies.

At NiCE Systems, we embrace challenges and push boundaries. We are ambitious innovators and dedicated competitors, committed to achieving excellence. If you thrive on challenges and aspire to make a significant impact, we have the perfect career opportunity for you.The Technical Support Engineer will provide expert technical assistance to resolve end-users' connectivity issues with the NiCE product suite. Key responsibilities include troubleshooting and diagnosing escalated customer inquiries, collaborating in a consultative manner to deliver beneficial solutions, and working cross-departmentally to ensure a seamless experience that meets our customers' needs. Our highly skilled Technical Support team is dedicated to providing exceptional client support in resolving complex issues through various communication channels, including email, chat, and voice.As a Technical Support Engineer, your typical day may involve:Managing tickets via a web-based system, email, voice, or chatValidating ticket prioritization and keeping users informed of progressResolving end-user issues related to applicationsDocumenting and routing incidents to specialized teamsProviding resolution and recovery of incidentsMaintaining accurate records of all actions taken in the ticketing systemAdditionally, you will escalate incidents as necessary, troubleshoot VoIP, T1, DS3, Ethernet, OC-X, and Toll-Free services, monitor incidents with third-party providers, analyze logs for troubleshooting, and review network diagrams. Flexibility in schedule and on-call services is expected, along with effective communication with both internal and external customers.

Upbound develops infrastructure platforms tailored for the Agentic AI Era. As the creators and main maintainers of Crossplane, the team drives the Intelligent Control Plane, a platform that makes infrastructure programmable, autonomous, and composable. The company’s mission centers on providing AI-native enterprises with a platform for provisioning, operating, and adapting infrastructure at scale. Upbound works to help teams optimize their platforms for both human operators and AI agents. Partnerships include major cloud providers, independent software vendors, and open-source communities, all focused on helping organizations move faster and operate with greater confidence. Upbound supports Fortune 500 companies and platform engineers across more than 100 countries. Crossplane has been downloaded over 100 million times and is trusted by more than 1,000 teams worldwide. Upbound is Series B funded, with $69M raised from investors such as GV (formerly Google Ventures), Altimeter Capital, and Intel Capital. More information is available at upbound.io.

Join Saviynt, a leader in identity security, as we redefine the customer experience for our cutting-edge AI-powered identity platform. Our innovative solutions manage and govern access to applications, data, and business processes, ensuring that organizations can safeguard their digital assets while enhancing operational efficiency and minimizing compliance costs. We are at the forefront of enabling businesses to safely embrace AI technologies. For more details, visit www.saviynt.com.Saviynt is seeking a forward-thinking Director or Senior Director to transform the enterprise experience for our exceptional Identity Governance and Administration (IGA) and Identity Access Management (IAM) platforms. In this pivotal role, you will report to the Global Customer Support leadership and be responsible for crafting a comprehensive strategy for orchestrating upgrades across a vast network of global enterprise customers, delivering a White Glove customer experience. This influential position blends technical leadership with a commitment to customer satisfaction, ensuring that upgrades are predictable, low-risk, and align seamlessly with customer operations to guarantee disruption-free deployments.In your role, you will focus on evolving traditional maintenance into a world-class, automated operation. Collaborating closely with Product and Engineering teams, you will create an AI-enhanced framework aimed at simplifying processes through pre-validation checks, automation, and customer self-service tools. Establishing a robust governance framework—including risk assessments, rollback procedures, and incident responses—will be critical to achieving consistent execution and minimal downtime. By centralizing communications with customers, you will prioritize their experience throughout the upgrade journey. Your success will be evaluated based on key performance indicators such as upgrade adoption rates, cycle time reductions, decreased customer effort during upgrades, and overall post-upgrade satisfaction.As a global leader, you will adeptly manage cross-functional complexities, utilizing negotiation and influence to align teams across Sales, Success, and Operations with a unified message. This leadership position requires flexibility to accommodate various shift timings, including weekends, to support our global operations. If you are a strategic orchestrator, passionate about enhancing Cloud Operations and Customer Experience while driving the next wave of SaaS innovation, we want to hear from you.

We are seeking a dedicated and enthusiastic Customer Support Assistant to join our vibrant team at Alphabe Insight Inc. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their satisfaction. You will assist in resolving inquiries, processing orders, and delivering top-notch service. If you have a passion for helping others and enjoy working in a fast-paced environment, we want to hear from you!

Join our dynamic team as a Tier 1 Support Agent!Located in the vibrant city of Atlanta, GA, this full-time hybrid position requires you to be in the office 2-3 days a week, with possible weekend shifts.As the first point of contact for our Pet Care software customers, you will provide exceptional support through email, chat, and phone. Your role will involve answering how-to questions, troubleshooting common issues, and ensuring that each customer interaction leaves them feeling valued and informed.Your responsibilities will include triaging requests, resolving customer issues, and escalating more complex cases to Tier 2 support as necessary. This role offers the opportunity to deepen your product knowledge and contribute positively to the overall customer experience.

Join destinationknot as a Remote Hotel Booking Specialist in our Customer Support team. In this role, you will assist customers in planning their travel experiences by providing expert guidance on hotel bookings, ensuring an exceptional level of service and satisfaction. Your primary responsibilities will include managing inquiries, resolving issues, and ensuring that our clients have a seamless booking experience.

Why Choose DH Pace?The DH Pace Company, recognized as a family-owned and privately held business, boasts over $1 billion in annual sales across more than 60 offices nationwide. As a leader in the industry, we specialize in the distribution, installation, maintenance, and repair of a comprehensive range of commercial, industrial, and residential door, docking, and security products. In 2026, we will proudly celebrate our 100th anniversary!We are on the lookout for a dedicated Customer Support Representative to join our Peachtree Corners, GA office within our contact center. This full-time role is perfect for customer-centric individuals eager to provide outstanding support to both residential and commercial clients. Your responsibilities will include accurately processing service and installation tickets and collaborating effectively with internal teams to resolve inquiries and concerns. Our contact center experiences a high volume of calls from customers seeking our products and services! We value work-life balance, offering a day shift schedule.Work Schedule: Monday-Friday, 9:00 AM - 6:00 PM, with every other Saturday from 7:30 AM - 4:00 PM (you will have one weekday off during the Saturday rotation).Position Overview:Schedule and create accurate and complete service tickets for residential and commercial customers.Promote all products and services, quoting accurate pricing when appropriate.Address customer concerns, providing suitable solutions and alternatives; follow up to ensure resolution.Conduct outbound calls for customer follow-ups as necessary.Coordinate with Dispatch teams to prioritize and fulfill customer requests.Update and maintain accurate records of customer interactions in the ERP system.Meet personal/team critical Key Performance Indicators (KPIs).Adhere to communication procedures, guidelines, and policies.Continuously seek opportunities to enhance the customer experience and streamline processes.Willingness to work overtime or additional hours as required.Other duties as assigned.

Join Axon and be a Force for Good.At Axon, our mission is to Protect Life. As explorers, we tackle society's most pressing safety and justice challenges with our suite of devices and cloud-based software. We believe collaboration is key; we nurture open communication and embrace diverse perspectives from our customers, communities, and each other.Life at Axon is dynamic, challenging, and impactful. Here, you'll take ownership and drive meaningful change. Experience continuous personal growth while contributing to a mission that truly matters at a company where your contributions are valued.Your ImpactAs the Director of Technical Support, you will play a pivotal role in scaling and enhancing our Tier 1 Technical Support team to cater to a rapidly expanding global customer base. You will outline the strategic vision, organizational structure, and operational framework necessary to provide consistent, high-quality support at scale.In this capacity, you will lead through leaders, foster operational excellence, and innovate the use of AI and automation to revolutionize support delivery. You will collaborate with Product, Engineering, Sales, and Customer Success teams to ensure a seamless, customer-focused experience while cultivating a high-performing, future-ready organization.What You’ll DoLocation: Peachtree Corners, GA (Greater Atlanta Area) / Scottsdale, AZReports to: Sr. Director, Global SupportDirect Reports: 15, including 1-2 Team LeadsOperations Leadership:Guide and mentor technical support leaders and their teams, offering strategic direction, coaching, and organizational insight.Enhance functional KPI performance in alignment with departmental and corporate objectives.Ensure escalations are resolved effectively, which may involve coordination with other departments such as sales, customer success, and accounting.Analyze, manage, and implement performance metrics, scorecards, and reporting to evaluate team and individual performance.Quality Assurance, Training, and Process Improvement:Examine top issues and trends from Salesforce, JIRA, and other systems to pinpoint improvement and training opportunities.Partner with the training team and senior department leadership to develop QA and training strategies that ensure program effectiveness.Identify areas for improvement and spearhead process optimization initiatives to enhance efficiency and customer satisfaction.

Join DoorDash as a Market Support Manager for DashMart, where you will play a crucial role in enhancing our local fulfillment operations. As a hands-on leader, you will travel within your designated region to oversee and stabilize new DashMart locations, ensuring high-quality service delivery. You will lead teams, implement operational best practices, and drive process improvements that directly impact our customer experience. This dynamic position is tailored for individuals who excel in fast-paced environments, thrive on problem-solving, and are passionate about team leadership.

Join Our TeamAbout StripeStripe is a leading financial infrastructure platform designed to empower businesses. From global enterprises to innovative startups, millions rely on Stripe to facilitate payment processing, enhance revenue, and unlock new business potential. Our mission is to elevate the GDP of the internet, presenting you with a unique opportunity to make a significant impact on the global economy while engaging in some of the most meaningful work of your career.Your RoleAs a vital member of our expanding global Product Support team, you will play a key role in delivering outstanding user experiences. This position transcends basic troubleshooting; it involves leveraging your technical skills, analytical capabilities, and project management expertise to strategically enhance our support systems, processes, and product quality.You will take ownership of intricate technical user issues and collaborate with cross-functional teams, including Engineering and Product, to drive them to resolution. Your proficiency in SQL and APIs will enable you to effectively engage with these teams, analyze data to inform decisions, and propose solutions that enhance operational efficiency. Your focus will be on scaling support operations, improving user experiences, and driving continuous enhancements that align with Stripe’s core metrics, including Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA).Key ResponsibilitiesInvestigate and resolve complex technical issues through direct user engagement (email and phone), utilizing SQL for data extraction and interpretation along with your knowledge of API documentation.Build expertise in our products and platform while collaborating closely with Engineering, Product, and Operations teams to diagnose and resolve user challenges.Optimize and scale support processes to boost efficiency and enhance user experience, utilizing data-driven insights and metrics.Initiate and lead continuous improvement projects aimed at achieving key performance indicators like Consumer Satisfaction (CSAT), Contact Rate, and SLA compliance.Develop and refine documentation to empower users to resolve issues independently, minimizing reliance on support teams.Work collaboratively with Product and Engineering teams to proactively enhance the platform based on user feedback, ensuring lasting product reliability.Lead cross-functional initiatives to identify inefficiencies in current processes and implement improvements.

Smarsh supports organizations in regulated sectors by helping them manage risk and gain insight from digital communications. Over 6,500 clients rely on Smarsh to spot compliance, legal, and reputational risks across more than 80 communication channels. The company’s work helps clients avoid regulatory penalties and negative publicity. Smarsh has earned recognition from Gartner and Forrester for its innovation and has appeared on the Inc. 5000 list every year since 2008. Role overview The Senior Technical Support Engineer I provides dedicated support for key customers in Atlanta. Acting as an Account Manager for select clients, this role leads weekly status meetings with stakeholders to monitor progress and address any concerns. Beyond handling support cases, the engineer is responsible for delivering service that aims to exceed customer expectations. Location Atlanta

Role Overview ShipBob, Inc. is looking for an Operations Support Manager in Atlanta, Georgia. This role focuses on improving operational processes and maintaining high service standards within logistics and fulfillment. What You Will Do Lead and support a team to deliver reliable service across logistics and fulfillment functions. Identify ways to drive efficiency and implement process improvements. Apply operational best practices to strengthen service delivery.

About the Role Inductive Health is looking for a Client Support Specialist to join the team remotely. This position focuses on supporting clients by responding to their questions, resolving issues, and making sure their needs are handled promptly. The role involves working closely with both clients and internal teams to keep communication clear and relationships strong.