Customer Support Executive

Join Laundryheap as a Customer Support Team Lead specializing in escalations. In this pivotal role, you will manage and guide a team of customer support representatives, ensuring exceptional service is delivered to our valued customers. You will handle complex escalations, providing resolutions and fostering a positive customer experience. Your leadership will be key in driving team performance and operational excellence.

Laundryheap, based in the UK and active in 14 international markets, provides on-demand laundry and dry cleaning services with a 24-hour turnaround. The company is expanding quickly across Europe, Asia, and North America, and has built a reputation for reliable, fast service. This Customer Support Associate - Escalation Management role is part of the Bengaluru team. The position focuses on handling escalated customer support cases that need extra attention and care. Associates collaborate with colleagues around the globe, supporting customers across multiple time zones and working rotating shifts. Key Responsibilities Investigate and resolve escalated customer inquiries, including claims and refunds, by identifying root causes to help prevent repeat issues. Develop solutions that prioritize customer needs while following company policies and processes. Share insights and recognize customer trends to support improvements in service and operations. Work closely with Operations and other teams to build strong internal relationships. Deliver prompt, fair outcomes for customers and help maintain Laundryheap’s reputation. Consistently meet KPIs that align with business goals and customer satisfaction. Requirements Fluent English, both spoken and written. Experience in customer service or operations, ideally within e-commerce or consumer services. Clear and confident communication, especially in challenging situations. Strong attention to detail with a focus on quality and efficiency. Proactive approach to problem-solving and process improvement. Comfortable with technology and able to learn new systems quickly. Ability to prioritize tasks and manage customer expectations. Adaptable to shifting priorities and a changing environment. French language skills are a plus but not required. Willing to commute to the Bengaluru office. Why Join Laundryheap? Be part of a growing global company with opportunities for career growth. Work in a collaborative environment where input is valued. Gain experience working with international markets and diverse customer needs. Contribute to shaping Laundryheap’s approach to customer support worldwide. Work Schedule 9-hour shifts (8 hours of working time). Rotating shifts to support customers in different regions.

Join our dynamic team at betsol as a Team Lead - Technical Support. In this pivotal role, you will oversee a dedicated team of technical support professionals, ensuring exceptional service delivery and customer satisfaction. You will be responsible for managing support operations, mentoring team members, and collaborating with cross-functional teams to resolve technical issues effectively.

Join Adyen as a Team Lead in Technical Support, where you will play a pivotal role in leading a dynamic team to deliver exceptional service to our clients. You will oversee daily operations, ensuring that technical queries are resolved efficiently and effectively. Your leadership will inspire your team to achieve their best while fostering a culture of continuous improvement.

Join our dynamic team as a Java Team Lead, where you will play a pivotal role in leading software development projects and mentoring a team of talented developers. You will be responsible for ensuring timely delivery of high-quality software solutions, collaborating with cross-functional teams, and driving innovative solutions to meet client needs.

We are looking for a Billing Team Lead who possesses a blend of technical accounting proficiency and exceptional leadership abilities. In this pivotal role, you will guide and mentor a team of billing specialists, ensuring not only accurate and efficient billing operations across our global projects but also fostering a culture of continuous improvement and excellence.This position will report to the Manager of Accounting, AP, AR & Other Assets - GBS, ensuring the correct application of US GAAP accounting principles related to accounts payable, accounts receivable, and other asset categories.Key ResponsibilitiesInspire, coach, and develop a high-performing team of billing professionals, promoting collaboration and excellence.Oversee the complete billing process, guaranteeing accuracy, timeliness, and compliance with US GAAP, AECOM policies, and SOX controls.Manage the reconciliation of accounts receivable, accounts payable, and related asset accounts to ensure financial data integrity.Collaborate with Source to Pay (S2P) and Order to Cash (O2C) teams to address discrepancies and enhance billing accuracy.Assist in the monthly closing and reconciliation process, ensuring all journals, clearing accounts, and subledgers are accurately maintained.Serve as the primary contact for internal and external auditors, ensuring compliance with all regulatory requirements.Drive continuous improvement initiatives to enhance efficiency, promote automation, and adopt best practices in billing operations.Leverage Oracle and BlackLine systems to optimize productivity and enhance reporting accuracy.

Janes is dedicated to empowering military, government, and defense leaders with confidence in an ever-evolving global landscape. Through our reliable defense, security, and geopolitical insights delivered via integrated digital platforms, we transform vast amounts of data into concise, actionable intelligence. By bridging critical information gaps, Janes enables our clients to assess threats, expedite decision-making, and proactively address emerging challenges.Job Purpose:The APAC Solutions Team Lead holds a pivotal role within the Global Solutions team, overseeing a team of Solutions Engineers in this strategically significant region for Janes. This position marries technical leadership with hands-on involvement in intricate customer integrations and solution deliveries.As part of the Global Product Solutions team, you will facilitate the integration and optimization of Janes’ interconnected intelligence capabilities across the APAC customer base. This includes nurturing a high-performing engineering team while actively participating in priority customer engagements that require deep technical expertise and architectural insights.Your role is crucial for Janes’ expansion in the Asia-Pacific region. You will collaborate with the APAC Solutions team to support mission-critical customer operations, embedding Janes’ data into customer environments, ensuring interoperability with third-party datasets, and aligning solutions with clients’ AI, intelligence, and data strategies. You will significantly influence how Janes’ data is utilized within complex operational systems.Additionally, you will play a role in defining and documenting data standards, technical specifications, and integration pathways, which will enhance customer outcomes, ensure deployment consistency and scalability, and drive technical innovation in Janes’ solutions ecosystem.Contributing to impactful customer and partner projects across the Asia-Pacific region, you will help shape the evolution of Janes’ technical framework, including our graph knowledge base, intelligence products, and supporting infrastructure. Your contributions will have a direct and meaningful impact on national security and defense capabilities.

Join Astrome Technologies as a Deployment Team Lead, where you'll take charge of the installation and integration of cutting-edge E Band Wireless Radio solutions at client locations. This pivotal role involves overseeing a team of skilled technicians to ensure seamless deployments that adhere to client specifications and project requirements.Key Responsibilities: Strategize and implement customer demonstrations and deployments of Microwave Transmission Networks in collaboration with the account business leader. Lead the field deployment team, tracking performance and providing support to guarantee high-quality execution of deployment tasks. Formulate and execute deployment strategies consistent with project goals and timelines. Supervise all technical processes relating to the installation, configuration, and integration of Microwave Links at customer sites. Conduct RF site surveys and Link Budget Planning, working closely with clients and internal teams to define project specifications. Ensure compliance with safety standards and best practices throughout deployment operations. Manage resource allocation and scheduling to enhance team productivity and meet project milestones. Provide comprehensive training and support to team members and stakeholders regarding deployment processes and technologies. Compile and share deployment reports, detailing project status and team performance metrics, with senior management.

Join Altisource as a Team Lead for Settlement Services, where you will play a pivotal role in managing and guiding a team to ensure seamless settlement processes. You will leverage your expertise to optimize operations, enhance efficiency, and deliver exceptional service to our clients.

Join Eurofins as a .NET Fullstack Team Lead, where you will spearhead innovative software solutions while leading a dynamic development team. Your expertise will drive the design, development, and implementation of robust applications that meet the evolving needs of our clients.

As the Lead of Production Support at endpointclinical, you will oversee and enhance the operational efficiency of production processes. You will be responsible for leading a dedicated team that ensures seamless production operations while addressing any arising issues promptly. Your expertise will play a crucial role in optimizing workflows and implementing best practices that align with our commitment to excellence.

About Ping Identity: At Ping Identity, we are committed to providing secure and seamless digital experiences for all users, a principle we call digital freedom. This ethos not only inspires our service offerings but also shapes our company culture. Our employees thrive in an environment that embraces digital freedom, empowering them to fully express their individuality and authentic selves.Our advanced cloud identity platform enables individuals to shop, work, bank, and engage in their preferred ways—free from friction and fear.While safeguarding digital identities is our technological focus, nurturing individual identities is central to our company culture. We champion every identity. One of our core values, Respect Individuality, encourages us to celebrate diversity, ensuring everyone can bring their whole selves to work.Headquartered in Denver, Colorado, with a global presence, we cater to the most demanding enterprises worldwide, including over half of the Fortune 100. At Ping Identity, we are redefining perceptions of cybersecurity, digital experiences, and identity management.The Team Lead, Course Development plays a pivotal role in spearheading the creation of high-quality technical training content for Ping Identity’s customer courses, certifications, and workshops, while mentoring a local team of course developers.You will produce engaging, technically precise learning materials that articulate Ping Identity product capabilities and features to developers, system integrators, and system administrators globally. This role combines hands-on course creation with effective people leadership to ensure consistent quality, technical rigor, and impactful learning across the curriculum.This position reports to the Senior Manager, Certification and Curriculum Development and coaches a dedicated team of course developers.

Join Stripe as a Team Lead in Risk Operations and play a vital role in safeguarding our clients' interests. In this dynamic position, you will lead a dedicated team of Risk/Partner Risk Operations associates responsible for investigating accounts to identify and mitigate risks associated with fraud and compliance with user policy requirements. Your leadership will inspire success through clear goal-setting, mentorship, and effective communication across different organizational levels. You’ll leverage your expertise to drive operational performance while fostering a culture of excellence and trust within your team.

As a crucial member of the Title Finance team and the Centre of Excellence (COE), your primary responsibilities will include:• Overseeing the Client and Vendor invoicing team for Altisource’s Trustee Business.• Preparing weekly and monthly summaries of revenues and expenses.• Establishing and maintaining accurate records, approvals, documentation, and audit trails for all transactions.• Conducting variance analyses and providing insights on business results.• Collaborating with the accounting team to support the audit process with necessary documentation.• Facilitating internal audit/SOX cycles by providing essential information and assistance.• Leading and participating in various special projects and process re-engineering initiatives.• Ensuring robust controls for vendor payments and client invoicing.• Delivering timely and accurate information to internal customers.• Coordinating with client counterparts to ensure prompt invoice payments.• Ensuring the team consistently meets all Service Level Agreements (SLAs).Key Result Areas:• Guaranteeing the completion of daily transaction invoicing, vendor payments, and reconciliations.• Driving month-end close and reporting within five working days as part of the month-end process.• Ensuring compliance with various statutory regulations in a timely manner.• Responding promptly to disputes regarding client or vendor invoices.• Completing various statutory and internal audits and applicable SOX cycles by management deadlines.

Job Title: Team Lead for Procurement ComplianceJob Location: BengaluruJob OverviewAs a crucial member of our Global Procurement Compliance team, you will spearhead our Conflict Minerals compliance program. This position involves collaborating with internal teams and global partners to ensure adherence to compliance standards while meeting customer expectations.Key Responsibilities:Conflict Minerals Management:Lead and oversee the company's Conflict Minerals compliance initiatives.Serve as the primary point of contact for global customers and suppliers regarding compliance matters.Collaborate with functional teams to advance compliance efforts.Stay updated on EICC CFSI policies, laws, and compliance trends.Deliver timely updates on Conflict Minerals to internal teams and clients.Foster a culture of continuous improvement by seeking innovative solutions.Ensure timely delivery of CMRT commitments to enhance customer focus.Support sourcing operations with supplier onboarding and performance monitoring.Team Leadership:Manage a global team of four across Bengaluru and Shanghai, ensuring efficient task management.Promote a team-oriented work culture aligned with MBM principles.Oversee team member selection, development, and retention.Mentor and coach team members to meet performance expectations.Create an inclusive work environment that encourages diversity and innovation.Recognize and reward team achievements and talent.Set high standards for quality and performance.Be willing to engage in hands-on tasks as necessary.Process Optimization:Implement LEAN principles to enhance the Conflict Minerals program.Effectively manage multiple projects and tasks.Utilize systems like PSN, EHSM, and SAP BW for reporting purposes.Qualifications:Bachelor's degree in Science, Engineering, Business Administration, or a related field.Experience in procurement compliance, particularly in Conflict Minerals.Strong leadership and team management skills.Excellent communication and interpersonal abilities.Proficiency in relevant compliance frameworks and regulations.Ability to drive continuous improvement initiatives.

Job Title: Customer Support AdministratorJob Location: BengaluruRole Summary:Join our team as a Customer Support Administrator, an entry-level role where you will provide essential technical support to our global customers through our Customer Support Portal (CSP). This back-office system employs a workflow manager to facilitate the resolution of customer inquiries effectively.Roles and Responsibilities:Review, clarify, and process CSP tickets submitted by both external and internal customers.Assess the technical integrity of test results and related information.Escalate tickets as necessary to the appropriate resolver per our tiered response structure.Communicate customer issues to CES sales and operations management.Manage training requests from prospective installers for CES’s course catalog and business partner applications.Compile EXCEL-based metrics to report on queue status.Assist in the production of various training materials.Scope:The CSP serves as an online back-office system that integrates project management of infrastructure deployments with a comprehensive help/service/support desk. It streamlines business processes across CES’s global support team, enhancing response predictability for our customers. Services include access to FAQs, software downloads, warranty information, training requests, and support.

Join our dynamic team at Continental AG as a Global IT Team Lead in Data Engineering! In this pivotal role, you will drive innovation and efficiency in our data engineering initiatives, leading a team of skilled professionals to optimize data solutions across our global operations.Your responsibilities will include overseeing data architecture, ensuring data quality, and implementing best practices in data management. You will collaborate with cross-functional teams to align data strategies with business objectives, thus enabling informed decision-making and fostering a data-driven culture.

About the Role betsol is looking for a Customer Support Executive in Bengaluru. This position serves as the main contact for customers, handling inquiries and resolving issues with care and efficiency. Strong communication and a knack for problem-solving are key to maintaining customer satisfaction and loyalty.

We are seeking a talented and experienced Team Lead - Electronic Design to join our dynamic team. The ideal candidate will have over 4 years of substantial experience in electronic design and development, particularly with protocols such as I2C and SPI. You will play a critical role in leading projects involving microcontrollers and embedded systems, along with both digital and analog design.The successful candidate will be proficient in both hardware and software design processes, demonstrating a strong ability to manage projects from conception through to execution.