Customer Support Executive at Zego | London

XYZ Reality creates engineering-grade augmented reality solutions tailored for the construction industry. The company’s flagship product, The Atom headset, brings holographic technology directly to job sites, helping teams keep projects on track and within budget. With a team of more than 100 colleagues across the UK, US, and Europe, XYZ Reality partners with mission critical organizations and construction firms to support major building projects. Role overview Based in the London office, the Customer Support Specialist manages the entire customer support journey. The role centers on Freshdesk and AI-driven processes, acting as the main point of contact for customer inquiries. Using tools such as Claude, the specialist streamlines ticket handling and works to improve service quality. This position values strong organizational skills, initiative, and a genuine interest in how AI can shape support operations. Main responsibilities Manage customer support tickets in Freshdesk, meeting or surpassing service level agreements (SLAs). Set up, maintain, and refine Freshdesk workflows, automation, knowledge bases, and reporting dashboards. Integrate AI to enhance ticket triage, categorization, and routing. Develop and maintain AI-assisted support pipelines using tools like Claude to automate first responses, summarize tickets, and suggest resolutions. Act as a key link between customers and internal teams (Engineering, Product, Sales), ensuring effective escalation and resolution of complex issues. Build strong relationships with stakeholders throughout the company. Share regular updates on support performance, customer satisfaction (CSAT/NPS), and sentiment with senior management. Investigate recurring issues through root cause analysis and collaborate with Product and Engineering to implement solutions. Represent the customer perspective internally, identifying opportunities to improve support processes, tools, and AI integration.

XYZ Reality develops engineering-grade Augmented Reality solutions tailored for the construction sector. The company’s main product, The Atom, combines a smart headset and hard hat, allowing teams to use holographic technology to follow plans precisely, keep projects on track, and manage costs. With a team of over 100 employees across the UK, US, and Europe, XYZ Reality works with leading construction firms to deliver large-scale projects. Role overview This Senior Product Designer position is based in London and centers on shaping the user experience for both the XR headset and web platform. The role involves building tools that help construction teams meet tight deadlines and maintain high quality standards. The focus is on making complex processes more efficient and transparent, supporting projects to finish on schedule and within budget. Key responsibilities include translating detailed BIM and construction workflows into practical digital experiences. The position offers significant influence over product direction, interaction models, and the application of spatial computing in real-world construction tasks. Main responsibilities Design complete user experiences for XR headsets, web platforms, and mobile tools. Lead the design process for complex features from initial research through to launch. Simplify complicated construction tasks into clear, usable tools. Define and test spatial (3D) interaction patterns. Create dashboards, data visualizations, and collaborative features. Contribute to building and maintaining a unified cross-platform design system. Use user research and testing to inform design decisions and validate solutions. Collaborate closely with Product, Engineering, and Hardware teams throughout development. What success looks like Field teams complete tasks more quickly, with fewer errors and less rework. Complex workflows are streamlined while preserving essential details. User experiences remain consistent and intuitive across XR and web platforms.

XYZ Reality develops advanced Augmented Reality solutions tailored for the construction industry. The company’s main product, The Atom, combines a smart headset and hardhat to bring holographic visualization directly to job sites. Teams use this technology to keep projects on track and within budget. With a workforce of over 100 people across the UK, US, and Europe, XYZ Reality collaborates with leading organizations and construction firms on major projects. Role overview This Lead Mobile Developer position is based in London and centers on shaping the technical direction of XYZ Reality’s mobile platform. The role involves building digital products used by construction professionals and working closely with Cloud, AR/3D, and UX teams to deliver integrated solutions. What you will do Design, build, and enhance a mobile app that supports construction workflows, including features for Augmented Reality and 360-degree capture. Ensure the app performs reliably both on-site and offline. Develop native iOS applications using Swift and some Objective-C. Integrate third-party SDKs, such as 360 camera support and point cloud viewers, to improve project tracking and issue management. Oversee the mobile delivery pipeline by setting up CI/CD processes, creating automated testing strategies (unit, component, and end-to-end), and managing releases for both the Apple App Store and Google Play. Collaborate directly with Cloud, AR/3D, and UX teams to provide development support and deliver a seamless user experience. Requirements Extensive experience in mobile development, with a focus on React Native and TypeScript. Strong understanding of iOS architecture, build systems, app lifecycle, memory management, and debugging using Xcode Instruments. Experience maintaining native modules in Swift is required. This position is based at the London office.

About UsAre you ready to embark on a thrilling challenge?At XYZ Reality, a dynamic and award-winning Series-A startup, we're on a rapid ascent toward our next funding milestone. Our vision is to revolutionize the construction sector by enhancing our platform's features, performance, and scalability.We thrive in a fast-paced, multi-disciplinary environment, engaging in various domains such as cloud development, electronics, embedded software/hardware, mechanical design/manufacturing, AI & computer vision, and data science—all contributing to our innovative BIM Platform.To propel this mission forward, we are in search of a Backend Engineer with extensive Node.js experience to assist in our transition from Java to Node.js and develop high-performance, scalable backend services. You will collaborate closely with our API development, client applications, and data pipeline teams to design and deliver robust, efficient solutions.Our office is situated in central London, just a short stroll from Angel Station.

Join a pioneering and award-winning Construction Technology firm! XYZ Reality has developed the world's first engineering-grade Augmented Reality solution specifically designed for the construction sector. Our innovative technology integrates seamlessly with The Atom—a smart, site-safe headset—to optimize major Mission Critical projects in sectors such as Data Centres, Oil & Gas, Pharmaceuticals, and Aviation. We leverage AR technology to ensure projects are delivered on time and within budget.Position OverviewAs the Strategic Account Executive for Mission Critical sectors, you will spearhead efforts to drive revenue growth by developing and executing strategic plans for key territories and accounts across industries like data centers, healthcare, and pharmaceuticals. Your extensive experience in construction and enterprise sales will enable you to identify and close intricate opportunities by addressing client needs through the XYZ Reality platform.In this role, you will form lasting partnerships with senior stakeholders, showcasing clear business value, ROI, and risk mitigation strategies while managing multi-stakeholder sales cycles from initial contact to contract negotiation and beyond. You will be an integral part of our revenue organization, working towards ambitious annual and quarterly targets.Key ResponsibilitiesAccount & Territory Strategy DevelopmentFormulate and implement strategic territory and account plans that align with revenue goals and long-term growth strategies.Identify and prioritize high-value target accounts based on market opportunity, customer readiness, and strategic alignment.Maintain accurate forecasts of pipeline and revenue projections.Building Strategic RelationshipsCultivate and expand relationships at the executive level within assigned accounts, engaging stakeholders from operational teams to C-suite executives.Identify and nurture decision-makers, champions, influencers, and economic buyers.Deliver tailored presentations that articulate the strategic business value of our solutions.

Join XYZ Reality in Revolutionizing Construction with Augmented RealityXYZ Reality is at the forefront of transforming the construction industry by utilizing Augmented Reality (AR) technology. Our flagship product, the ATOM headset, allows for accurate holographic visualization of Building Information Modeling (BIM) on-site, significantly reducing rework and enhancing delivery reliability. By harnessing the latest advances in spatial computing, real-time rendering, and cloud integration, we are reshaping the future of complex construction projects.Role OverviewAs the Lead Developer, you will spearhead the design, development, and implementation of the embedded and XR software stack that powers XYZ Reality’s ATOM headset. You will be a hands-on technical leader, overseeing critical components such as real-time rendering, tracking integration, system middleware, and device-cloud connectivity while mentoring a talented software team.Your focus will be on execution, quality, and the on-device user experience, converting advanced capabilities from R&D, hardware, and cloud teams into reliable tools utilized daily on active construction sites.Key ResponsibilitiesTechnical LeadershipLead the development of the on-device software stack for the ATOM headset, including XR runtime, system services, tracking integration, user interfaces, and networking layers.Design and implement scalable, modular, and high-performance software for real-time AR on battery-powered hardware.Make critical technical decisions and contribute hands-on to essential areas of the codebase.Team LeadershipMentor and support a team of XR, graphics, embedded, and systems software engineers.Establish clear technical direction, conduct code reviews, and facilitate engineers’ technical development.Encourage best practices in performance-aware, reliable, and testable software development.User Experience & Workflow OwnershipOwn the complete on-device user experience, addressing spatial interaction models, alignment feedback, tolerances, error states, and operator guidance in real construction environments.Collaborate closely with Product Management to convert field requirements into robust, real-time workflows that operate locally on the device.Cross-Functional CollaborationWork closely with Hardware, Mobile, Cloud, and R&D teams to ensure seamless integration and functionality.

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a harmonious blend of human agents and AI technology. Our platform is the only one of its kind that integrates both elements seamlessly at scale. Renowned companies like Canva, Etsy, and Robinhood trust Assembled to manage their entire support operations—combining in-house agents, Business Process Outsourcing (BPO), and AI—within a single, powerful operating system. Our AI Agents are capable of resolving cases from start to finish, while our AI Copilot assists agents in delivering superior service. With AI-driven workforce management, we empower teams to provide faster, higher-quality service while making informed staffing and automation decisions. Supported by an impressive $70M investment from NEA, Emergence Capital, and Stripe, we are dedicated to creating a collaborative platform that optimizes both AI capabilities and human expertise.The RoleWe take immense pride in the support we offer our customers, and as our Support team continues to grow, we are seeking talented technical generalists who are passionate about delivering outstanding customer experiences. As a Technical Support Specialist, you will embody our belief that "Assembled is my team and my title," actively contributing to customer success beyond traditional support boundaries. You'll be a trusted partner throughout our customers' journey with Assembled, engaging with them through various communication channels including email, Slack, chat, Zoom calls, and live events. By meeting customers where they are, you will maximize the value they derive from our product suite, which includes Workforce Management, Assembled AI, and all other features.Your responsibilities will range from addressing billing and account inquiries to providing in-depth product consultations, conducting technical troubleshooting, and managing escalations. The Assembled Support team collaborates closely with our Solutions (Implementation) and Customer Success teams, particularly the Growth Customer Success Managers (CSMs) focused on the SMB segment. Together, we devise scalable solutions that enhance the experience for our entire customer base. You will regularly collaborate with CSMs during customer calls and ticket resolutions, enriching your business acumen while ensuring exceptional experiences for our customers and reducing resolution times. This teamwork ensures that we operate as a unified entity, dedicated to achieving optimal customer outcomes.

Join our dynamic team at Hiya as a Customer Success Support Specialist. In this role, you will be pivotal in enhancing customer satisfaction by providing exceptional support and guidance. You will work closely with our clients to resolve their inquiries and ensure they derive maximum value from our products and services.

Air Apps develops an AI-powered Personal & Entrepreneurial Resource Planner (PRP) that helps users organize and manage resources. Founded in Lisbon in 2018, the company has reached over 100 million downloads and operates independently without outside funding. Offices are based in Lisbon and San Francisco. The team is dedicated to supporting individuals and entrepreneurs in working more efficiently and improving daily routines. AI-driven solutions are at the core of making resource planning smarter for users worldwide. Role overview The Customer Support Specialist position is a fully onsite role based in the Lisbon office. Although the hiring region is listed as the London Metropolitan Area, candidates must be willing to relocate to Lisbon. Relocation assistance is available for the right person. This role involves collaborating with multiple teams across Air Apps to support users and contribute to ongoing improvements. The position focuses on providing direct assistance to customers, helping resolve issues, and sharing feedback to enhance the product.

Fuse Energy is an innovative renewable energy startup dedicated to revolutionizing the energy sector with the goal of delivering a terawatt of renewable energy at an accelerated pace. By leveraging first-principles thinking and advanced technology, we are constructing a significantly improved energy system. Our impressive funding of $170M from esteemed investors such as Multicoin, Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, Box Group, and influential figures like Nico Rosberg, who co-founded Solana, underscores our potential.We are creating a fully integrated energy company that encompasses the development of solar, wind, and hydrogen projects alongside real-time power trading and distributed energy installations. By engaging directly with consumers, we eliminate intermediaries, reduce costs, and pass savings directly to our customers.Furthermore, we are developing the Energy Network—a decentralized platform featuring smart devices that incentivize users with Energy Dollars for electrifying their homes, shifting usage to off-peak hours, and assisting in grid stabilization. This innovative system is essential for enhancing grid stability, which is a vital foundation for scaling AI data centers and other energy-intensive industries.Fuse is seeking a committed and proactive Customer Support Specialist to become a part of our dynamic team. In this pivotal role, you will serve as the initial point of contact for our customers, ensuring they receive exceptional support throughout their journey—from onboarding to everyday assistance. You will address inquiries, resolve account issues, and provide solutions that embody our dedication to unparalleled service.As a Customer Support Specialist at Fuse, you will acquire practical experience in the rapidly expanding renewable energy sector while laying the groundwork for long-term career growth within our organization as we continue to scale and evolve. This position requires shift work, including overnight shifts, as a fundamental aspect of our commitment to delivering industry-leading 24/7 customer support.

About XYZ RealityXYZ Reality is pioneering the construction industry through innovative Augmented Reality solutions. Our flagship product, the ATOM headset, provides construction professionals with precise holographic visualizations of Building Information Modeling (BIM) models on-site. This revolutionary technology minimizes rework and enhances project delivery accuracy. By leveraging cutting-edge advancements in spatial computing, real-time rendering, and cloud integration, we are redefining the execution of complex construction projects.Role OverviewAs a Senior Software Engineer on the Atom team, you will play a vital role in developing the application and user experience layer of XYZ Reality’s ATOM headset. Collaborating closely with the XR Lead and cross-functional teams, you will design and implement on-device workflows, spatial interaction models, and operator interfaces that construction professionals depend on every day.This hands-on role emphasizes delivering polished, high-performance user experiences on specialized hardware. You will also have the opportunity to mentor junior engineers, share your expertise, and elevate the overall technical standards of the team.Key ResponsibilitiesApplication & UX Development: Design, develop, and optimize application-layer software for the ATOM headset, focusing on spatial interaction models, alignment workflows, and operator guidance.Graphics & Rendering: Contribute to real-time rendering features, including holographic overlays and spatial feedback indicators, while optimizing graphics performance on battery-powered hardware.Software Quality & Delivery: Write clean, maintainable C++ code and engage in code reviews while contributing to CI/CD pipelines and automated testing tools.Cross-Functional Collaboration: Work closely with various teams to ensure a seamless integration of software solutions.

Join Our Dynamic Team as a Customer Support Engineer At Contentful, our Customer Support Engineers are crucial in guiding customers through the journey of creating stunning websites, applications, and digital experiences using innovative technologies. You will work closely with developers from various organizations, assisting them in overcoming challenges from scaling their projects to initiating new integrations. Through our ticket-based support system, you will diagnose and delve into Contentful-related issues, providing solutions and escalating critical matters to our Engineering team when necessary. By doing so, you empower our large clientele, who depend on Contentful for their public websites, mobile applications, and other essential business functions, ensuring their success.

Join Substack as a UK Support Specialist and play a key role in enhancing our customer experience. You will be responsible for providing top-notch support to our users in the UK, ensuring their queries are resolved efficiently and effectively.Your role will involve interacting with customers via various channels, understanding their needs, and providing tailored solutions. As an integral part of our team, you will also contribute to the development of support resources and tools to improve user satisfaction.

Join opus2 as a Product Support Specialist, where you will be a vital point of contact for technical and product-related inquiries from clients, providing exemplary second-line support via phone, email, and internal portals. Your role will involve diagnosing complex software challenges, closely collaborating with engineering, QA, and DevOps teams, and directly contributing to the testing and validation of new product releases to ensure optimal quality and performance.In this dynamic client-facing position, you will consult on workflow enhancements, aid in automation scripting to boost support efficiency, and provide mentorship to junior team members. By meticulously documenting recurring issues and gathering in-depth feedback, you will influence product development and advocate for best practices, ensuring users of our legal technology solutions receive an outstanding support experience.Your ResponsibilitiesDeliver first and second-line technical support and product guidance to users of our legal technology solutions through various communication channels.Investigate and resolve escalated software issues while collaborating with QA, DevOps, and Engineering teams for timely resolutions.Assist in the creation of automation tools and scripts (e.g., Python, Bash) to enhance support productivity and data integrity.Engage directly with clients to comprehend their workflows and offer customized technical solutions to improve product adoption and operational efficiency.Document and escalate bugs, feature requests, and client feedback with clear, actionable reports to relevant internal teams.Support the testing and validation of new product features, patches, and releases before deployment.Mentor junior team members by sharing knowledge, best practices, and technical expertise.Encourage best practices and enhance client engagement through proactive outreach, training, and solution optimization.Maintain detailed records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.Create and update user-friendly support materials, including how-to guides and FAQs.Identify recurring issues and collaborate with Product and Development teams to drive continuous improvements.Assist in conducting product training sessions and client demonstrations as required.Ensure high standards of professionalism and customer satisfaction in all support interactions.

Zego is hiring a Senior Customer Support Executive in London. This position centers on helping customers with their questions and concerns, ensuring each interaction leaves a positive impression. Role overview The Senior Customer Support Executive works directly with customers, handling inquiries and offering support for Zego’s products. The role involves communicating across multiple channels to address needs and strengthen customer relationships. What you will do Resolve customer inquiries promptly and professionally Provide detailed product support Promote a positive experience in every interaction Engage with customers through various communication channels Location This position is based in London, England.

As a Product Support Specialist at Claylabs, you will play a pivotal role in ensuring that our customers receive exceptional support and guidance regarding our innovative products. Your responsibilities will include troubleshooting product issues, providing timely solutions, and collaborating with our development team to enhance product performance.You will serve as a vital link between our users and our technical team, ensuring that customer feedback is effectively communicated and acted upon. Your passion for technology and problem-solving skills will be essential in delivering a seamless user experience.

Greetings! We're thrilled to have you here Are you on the lookout for an exciting new opportunity, or simply exploring the job market? You may have just found your next adventure! Join Lightspeed’s dynamic Support team as the first line of assistance for our valued customers. You will engage with a diverse range of inquiries, from basic education to in-depth hardware and software troubleshooting. Collaborating with our global teams, you will diagnose, troubleshoot, and resolve issues faced by our hospitality clients during their service operations.

Join our dynamic team at via as a Product Support & Operations Specialist. In this vital role, you will be responsible for ensuring the seamless operation of our products and delivering outstanding support to our customers. Your expertise will help enhance user experience and drive operational efficiency.

About KrooKroo is on a mission to redefine banking by being the first financial institution that is genuinely trusted and cherished by its customers. We empower individuals to take charge of their financial destinies and reach their aspirations while positively contributing to the environment.At Kroo, integrity, transparency, and honesty are at the core of our values. We aim high, dream big, and are unwavering in our pursuit of excellence. Innovation and continuous learning are part of our ethos, and we are committed to this journey together.As a Vulnerable Customer Support Specialist, you will take a proactive role in managing customer vulnerabilities, ensuring outstanding service for those with additional needs, and providing valuable insights to enhance processes and workflows. Join us as we continue to grow and make a difference!