Customer Support Engineer

Fastly’s edge cloud platform supports organizations like GitHub, Yelp, Paramount, and JetBlue by processing and protecting digital applications close to users. The company’s mission is to create a more trustworthy Internet through secure and reliable digital experiences. Team overview The Customer Support Engineering (CSE) team serves as the primary contact for Fastly customers using the edge cloud platform. This group manages support across Tier 1, 2, and 3, focusing on both technical expertise and empathy. The team also leads Mission Control Engineers (MCEs), who deliver proactive support through the Mission Control Program (MCP). MCP emphasizes observability, advocacy, and event management, aiming to shift from reactive troubleshooting to proactive, scalable support. Strategic customers benefit from reliable assistance and strong observability during their busiest periods. What you will do Lead a distributed support team: Manage engineers at all support tiers and dedicated MCEs. Mentor the group to adopt proactive ownership and ensure the Mission Control Program can scale for high-traffic events. Drive delivery and execution: Identify workflow bottlenecks, clear obstacles, and set realistic project timelines. Oversee project completion and manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal experts when needed. Monitor the health of these swarms, audit cases for compliance, and apply prioritization frameworks such as MoSCoW, Eisenhower matrices, and the EADS model to assess program health. Location This position is available in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

Sona builds workforce management software for frontline organizations. Many of these teams still rely on paper, spreadsheets, or legacy systems to coordinate their most important asset: people. Sona’s platform brings together scheduling, HR, payroll, and communication tools, helping large frontline employers improve staffing and empower their teams. In just four years, Sona has reached over 100,000 frontline workers and grown to more than 140 employees. The company has raised over $100 million from investors such as Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, Notion Capital, and angel investors including Tom Blomfield (Monzo). Role Overview Sona is hiring its first Technical Support Engineer in the US. This hybrid role is based in Austin and works closely with the UK support team, as well as the Solutions Architect and Project Manager in Austin. The position focuses on supporting US customers and shaping the support function in this region. What You Will Do Provide technical support to customers via email and live chat Troubleshoot complex product issues and communicate findings to the development team Assist customers with product configuration, data uploads, and User Acceptance Testing (UAT) before launch Act as a bridge between customers and internal teams, ensuring smooth onboarding and successful go-live experiences Collaborate across time zones with colleagues in the UK and Austin Help shape support processes and influence how the US support operation develops What Makes This Role Unique First technical support hire in the US, with the chance to build and refine local processes Work closely with experienced teams in both the US and UK Gain hands-on exposure to Sona’s platform and customer base Opportunity to make a visible impact on customer experience and company growth Location Hybrid role based in Austin.

Join our dynamic team at bcforward3 as a Customer Support Specialist where you'll be the first point of contact for our valued customers. Your role will involve addressing inquiries, resolving issues, and providing top-notch service to ensure customer satisfaction. If you are passionate about helping others and have excellent communication skills, we want to hear from you!

As an Enterprise Customer Support Specialist at Canva, you will play a pivotal role in ensuring our enterprise clients receive top-notch assistance and support. Your expertise in customer service will be critical in helping our users navigate our platform's vast capabilities, solving any issues they encounter, and enhancing their overall experience with Canva. You will collaborate closely with various teams to drive customer satisfaction and retention.

Role Overview Lightspeed Systems is hiring a Customer Technical Support Specialist in Austin, Texas. This role centers on helping clients resolve technical issues and understand product features. The position supports customers directly, aiming to create a smooth and positive experience with every interaction. What You Will Do Troubleshoot technical problems for clients Share clear, accurate product information Work to ensure each customer receives prompt and effective support What We Look For Interest in technology and problem-solving Commitment to helping customers succeed Strong communication skills

*** Join our growing team and elevate your career with us!*** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes.Elevate Your Career with ExampleCorp Sandbox!As a Lead Service Valet at ExampleCorp, you will collaborate closely with the District Manager to oversee service delivery across our vibrant apartment communities in Austin, Dallas, and Denver. Your leadership will inspire our Service Valets to provide exceptional service, ensuring a delightful experience for our residents.Your key responsibilities include:Ensuring our “every door every night” commitment is met, delighting residents with our services.Supporting the District Manager in training and mentoring Service Valets.Conducting spot checks on Service Valets with a focus on safety, quality control, and productivity.Managing the collection of missed trash and tracking any problem properties.Communicating effectively with the District Manager regarding any delays, safety concerns, or maintenance issues.Providing waste and recycling collection coverage in understaffed locations.Documenting and reporting any non-compliance issues from properties or residents.Overseeing the nightly collection process during the District Manager’s absence.Assisting in recruitment efforts, including generating referrals and distributing flyers.Offering candidates a real perspective of the Service Valet role.Participating in team meetings and assisting with presentations.Helping the District Manager coordinate schedules, evaluate performance, and motivate Service Valets.Leading Service Valets in safety and training initiatives.

Join Osano, a leading provider of data privacy solutions, as the Manager of Product & Customer Support. In this pivotal role, you will oversee our customer support team, ensuring exceptional service delivery and product support to our valued clients. You will play a key role in enhancing customer satisfaction and streamlining support processes, while also collaborating closely with product management to align customer feedback with product development.

mks2technologies seeks an On-site IT Customer Service Engineer to join the team in Austin, TX. This position acts as the primary contact for IT support, assisting clients with technical issues to help keep their daily operations running smoothly. Key responsibilities Diagnose and troubleshoot technical problems directly at client sites Offer clear, practical solutions and support Maintain attentive and timely customer service with every client interaction Work location This role is fully on-site in Austin, TX. Regular presence at client locations is required.

Are you passionate about providing exceptional customer support? Join us at Jobs for Humanity as a Remote Customer Support Representative. In this role, you will be the first point of contact for our clients, assisting them with inquiries and resolving issues effectively.This is a fully remote position, allowing you to work from anywhere while helping to create a more inclusive world. If you are a friendly, empathetic, and motivated individual, we want to hear from you!

Important: Zello never asks for sensitive information such as bank account details or checks during hiring. Official communication comes only from zello.com email addresses. If anything seems suspicious, contact recruiting@zello.com. Zello creates a voice-first communication platform used by deskless workers around the world. Over 175 million people depend on Zello’s push-to-talk app, which processes about 9 billion messages each month. The platform supports frontline workers, helps people during emergencies, and assists first responders globally. Role overview The L2 Support Engineer acts as the bridge between the Product Advocate (L1) team and Engineering. This position handles second-level technical support, focusing on advanced issues involving the app, network, and API integrations. Work includes direct interaction with enterprise customers and developers to resolve complex problems. The L2 Support Engineer helps maintain Zello’s reliability for organizations that rely on the platform daily. This role reports to the Product Advocate Manager and works closely with Product, Engineering, Sales, and Customer Success teams. Mission Provide deep technical expertise to diagnose and resolve complex product issues, supporting both enterprise clients and the Product Advocate team. Key focus areas Advanced troubleshooting and root-cause analysis Managing escalations and coordinating with multiple teams Supporting API, SDK, and integration efforts Assisting with enterprise implementations Responsibilities Advanced troubleshooting and root-cause analysis Investigate technical issues that exceed the scope of L1 support Use diagnostic tools, logs, and APIs to pinpoint root causes Reproduce and document product bugs for the Engineering team

Join Qualia, the premier B2B real estate technology company that revolutionizes the home buying and selling process into a seamless, secure, and enjoyable experience. Our innovative SMB and Enterprise solutions unite various stakeholders in the real estate ecosystem—including homebuyers, sellers, lenders, title and escrow agents, and real estate professionals—on a single digital platform that enhances clarity and transparency in real estate transactions. Every year, millions of consumers rely on Qualia to successfully close on their homes through our extensive network of business clients nationwide.WHAT YOU’LL WORK ONAs a Customer Support Specialist, you will serve as the primary liaison for the majority of Qualia users. Your responsibilities will include responding to inbound calls and emails, delivering training as needed, and assisting in resolving technical issues. You will keep abreast of Qualia’s functionalities and utilize this knowledge to improve customer engagement and troubleshoot reported challenges. Acting as a vital link between our users and Qualia’s internal teams, you will facilitate the smooth flow of information, ensuring effective communication that leads to actionable outcomes for all parties involved. Your role will be pivotal in fostering a positive customer experience that drives satisfaction and aids in retaining our user base.This position reports to the Manager of Tier 1 Support. Work shifts are available starting at 8:00 am, 9:00 am, and 10:00 am.

Join our dynamic team at base-power as a Customer Support Specialist, where you will play a crucial role in ensuring our clients receive exceptional service and support. In this position, you will be the front line of communication, assisting customers with inquiries and resolving issues promptly and effectively.

Location: AustinCompany: DeepL GmbH About DeepL DeepL builds AI-powered language tools trusted by over 200,000 business clients and millions of users in 228 countries. Since 2017, under CEO Jaroslaw “Jarek” Kutylowski, the company has grown to more than 1,000 employees and is backed by investors including Benchmark, IVP, and Index Ventures. DeepL’s platform offers human-like translations, advanced writing tools, and real-time voice translation, all designed with security and intelligence in mind. Our Culture Teams at DeepL work at the intersection of AI and real-world impact. Employees often highlight the positive atmosphere, shaped by values like trust, curiosity, and care. The company supports growth, innovation, and well-being, aiming to make communication easier and more connected for millions. Learn more about DeepL’s culture on LinkedIn, Instagram, and the DeepL Blog. Role Overview: Senior Premium Customer Support Specialist The Senior Premium Customer Support Specialist provides high-level support to Premium and Enterprise customers around the world. This role handles complex issues, manages escalations with confidence, and works closely with internal teams to deliver effective solutions. The position blends technical troubleshooting with direct client interaction, focusing on improving the customer experience at every step.

About Us Graphcore is a globally recognized pioneer in Artificial Intelligence computing systems. We specialize in designing cutting-edge semiconductors and data center hardware that deliver the specialized processing power essential for advancing AI innovation, while ensuring the efficiency necessary for its widespread adoption. As a proud member of the SoftBank Group, Graphcore is part of an elite network of companies at the forefront of transformative technologies. Our new AI Engineering Campus in Austin will be pivotal in our mission to shape the future of AI computing. Key Responsibilities: Oversee procurement and ensure material readiness for seamless execution with suppliers, contract manufacturers, and joint development manufacturers. Collaborate closely with cross-functional teams to ensure alignment and timely project delivery. Develop and maintain project schedules, ensuring on-time completion of deliverables. Support the engineering team in streamlining processes and enhancing operational efficiency. Assist in maintaining documentation for all engineering projects and procurement processes. Engage in continuous improvement initiatives to enhance workflow and productivity.

Join DigitalOcean as a Customer Success Engineer on our Database team during the 2nd shift! In this role, you will play a crucial part in ensuring our customers achieve success using our database solutions. You will be responsible for providing technical support, troubleshooting issues, and guiding clients through best practices for optimizing their usage of our database services.

Join our dynamic Vehicle Development team as a Fleet Support Engineer, where you will play a crucial role in ensuring the operational uptime of our fleet. We are seeking a highly skilled technical expert who excels in collaboration with cross-functional teams, meticulously documents troubleshooting processes, and provides real-time operational support.**Shift: Saturday to Wednesday, 8 AM - 6 PM local time**Key Responsibilities:Act as the primary point of contact for real-time escalations related to sensor issues within the fleet.Conduct detailed root cause analyses through comprehensive log reviews to identify and resolve fleet-related issues.Create, update, and maintain a thorough troubleshooting guide for technicians, integrating new faults and their solutions.Execute hardware bring-up and validation procedures for new sensor components including LiDAR, radar, cameras, etc.Design and implement diagnostic procedures aimed at streamlining future troubleshooting processes with an emphasis on sensor calibration and data integrity.Analyze historical vehicle/fleet data, including sensor information, to identify trends and issues.Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities.Develop and implement effective countermeasures across the fleet to prevent recurring issues.Define and capture critical data points to validate issue resolutions and measure the effectiveness of implemented solutions.Engage in cross-functional teamwork to drive continuous improvements in vehicle performance and reliability.Be available for overtime as required, with prior notice.Willingness to travel occasionally within the U.S. to support various operational locations.

Location: Austin About DeepL DeepL GmbH develops AI-powered language solutions trusted by over 200,000 business clients and millions of users in 228 markets. Since its founding in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL has grown to more than 1,000 team members, supported by investors including Benchmark, IVP, and Index Ventures. The company’s Language AI platform provides translation, writing enhancement, and real-time voice translation designed for secure, intelligent communication. Working at DeepL DeepL aims to be a global leader in reliable, intelligent AI technology. The team focuses on building products that help people communicate clearly, connect across languages, and make a real impact in their work. Employees describe life at DeepL as positive and supportive, crediting the company’s technology and culture of trust, curiosity, and care. DeepL values innovation, personal growth, and well-being, offering meaningful work alongside a collaborative team. Learn more about DeepL’s culture on LinkedIn, Instagram, and the DeepL Blog. About the Senior Manager of Customer Support Role DeepL is expanding its Customer team as part of a broader growth strategy. The Customer team is central to delivering outstanding user experiences and ensuring customer satisfaction. The Senior Manager of Customer Support will help build and lead a high-performing support team that reflects DeepL’s commitment to innovation and excellence. This role plays a key part in making sure users have a seamless, positive experience with DeepL’s products and services.

At Reltio®, we are driven by the belief that data is the cornerstone of business success. Our AI-driven data unification and management solutions, which include entity resolution, multi-domain data integration, and innovative data products, empower organizations to transform siloed information from diverse sources into a cohesive, reliable, and interoperable data ecosystem. The Reltio Connected Data Platform™ ensures data is accessible and actionable, providing data and analytics leaders with unmatched responsiveness to business needs. Renowned enterprise brands across various sectors worldwide depend on our distinguished data unification and cloud-native capabilities to enhance operational efficiency, mitigate risks, and stimulate growth.We hold our values in high regard at Reltio. With an unwavering commitment to putting our “Customer First,” we dedicate ourselves to facilitating their success. We celebrate our unique perspectives, embodying the principle that we are “Better Together” as One Reltio. Our ethos encourages us to “Simplify and Share” our knowledge, fostering collaboration and breaking down barriers. We take full responsibility for our actions and outcomes, continuously striving for excellence—we “Own It.” Our commitment to innovation ensures that we are always seeking to make today “Always Better Than Yesterday.” If these values resonate with you, we welcome you to join our team and contribute to our mission of excellence.Reltio has received numerous accolades and high rankings for our technology, culture, and people. Founded with a distributed workforce, we provide flexible work arrangements that empower our team members to balance their personal and professional commitments. If you're eager to work with unmatched technology and desire to be part of a collaborative team focused on driving digital transformation through connected data, we want to hear from you!

Join our dynamic team at xai as a Senior IT Support Engineer, where you will play a critical role in ensuring seamless IT operations and delivering exceptional support to our clients. As a key member of our team, you will leverage your technical expertise to troubleshoot complex issues, implement innovative solutions, and enhance user experience across the organization.