Customer Support Engineer II

Join Xometry as a Software Engineer II and contribute to innovative projects that redefine the manufacturing landscape. In this role, you will collaborate with cross-functional teams to design, develop, and enhance software solutions that empower our customers and optimize our operations. You will have the opportunity to work on challenging problems and make a significant impact in a fast-paced environment.

Join Alloy as a Technical Support Engineer II, where you will be at the forefront of delivering exceptional technical assistance to our clients. In this role, you will troubleshoot and resolve complex technical issues while working closely with our engineering team to enhance product performance.Your expertise will help ensure customer satisfaction and retention as you provide timely solutions and insights. If you are passionate about technology and customer service, we encourage you to apply!

Fastly’s edge cloud platform supports organizations like GitHub, Yelp, Paramount, and JetBlue by processing and protecting digital applications close to users. The company’s mission is to create a more trustworthy Internet through secure and reliable digital experiences. Team overview The Customer Support Engineering (CSE) team serves as the primary contact for Fastly customers using the edge cloud platform. This group manages support across Tier 1, 2, and 3, focusing on both technical expertise and empathy. The team also leads Mission Control Engineers (MCEs), who deliver proactive support through the Mission Control Program (MCP). MCP emphasizes observability, advocacy, and event management, aiming to shift from reactive troubleshooting to proactive, scalable support. Strategic customers benefit from reliable assistance and strong observability during their busiest periods. What you will do Lead a distributed support team: Manage engineers at all support tiers and dedicated MCEs. Mentor the group to adopt proactive ownership and ensure the Mission Control Program can scale for high-traffic events. Drive delivery and execution: Identify workflow bottlenecks, clear obstacles, and set realistic project timelines. Oversee project completion and manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal experts when needed. Monitor the health of these swarms, audit cases for compliance, and apply prioritization frameworks such as MoSCoW, Eisenhower matrices, and the EADS model to assess program health. Location This position is available in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

Since its inception, Fivetran has been dedicated to simplifying and securing data access, making it as reliable as electricity. With Fivetran, customer data seamlessly integrates into data warehouses, ready for querying without the need for engineering or maintenance. We take pride in empowering organizations to harness our technology daily, enabling them to become genuinely data-driven.About the RoleFivetran is revolutionizing data pipelines for the modern data landscape, serving thousands of companies. We are seeking a Customer Support Engineer for our API Connector Team. In this role, you will tackle exciting technical challenges while collaborating with both internal teams and external partners to ensure swift resolutions to issues. As a Customer Support Engineer, you will serve as the technical champion for our customers, working closely with passionate teams to provide an exceptional experience. Our holistic approach emphasizes not only resolving issues but also preventing them in the future.This is a full-time, hybrid position based in our Denver, CO office. Our hybrid work model allows for a combination of remote flexibility and in-person collaboration, requiring two days in the office each week to foster team connection and growth.

Join our dynamic team as a Product Support Engineer at Artech Information Systems LLC. In this role, you will be instrumental in ensuring exceptional customer satisfaction through effective product support and technical assistance. You will troubleshoot issues, provide solutions, and work closely with our development team to enhance product features. Your expertise will help optimize user experience and streamline processes.

Platform Site Reliability Engineer IIAbout The RoleJoin Todyl's Application Platform Engineering team, where we focus on creating robust infrastructure, services, and frameworks that allow our application development teams to deploy services swiftly and securely at the heart of our security solutions. As a key member of this forward-thinking team, you will be instrumental in designing and engineering innovative solutions that are not only high-performing and resilient but also require minimal maintenance. Your contributions will significantly enhance the reliability and security of our platform, while also enabling our engineering teams to explore new frontiers in the security domain.Responsibilities:Develop tools and services to support Todyl's application hosting infrastructure, particularly in Kubernetes environments.Create automation to enhance reliability and minimize manual intervention for Day 2 Operations, emphasizing infrastructure-as-code methodologies.Implement and uphold security policies, access controls, and system patching, considering security hygiene as a paramount operational duty.Manage the attack surface of production infrastructure: identify vulnerabilities, prioritize remediation efforts, and drive CVE resolutions to completion.Operationalize security tools by establishing integrations, creating remediation workflows, and ensuring consistent follow-up on identified issues.Oversee features and services through deployment and stabilization; ensure work is completed only when stable in production and adequately documented.Collaborate with product and engineering teams to deliver solutions that align with stakeholder and business requirements.Enhance application monitoring and alerting to reduce detection and restoration times; analyze dashboards and logs to confirm successful deployments.Identify and pursue cost-optimization opportunities, including resource labeling, right-sizing, and efficiency enhancements to lower COGs.Participate in a weekly on-call rotation, resolve most issues independently, and update runbooks and documentation post-incident.Requirements:MUST HAVE: Experience managing Kubernetes and application hosting infrastructure.

Join Zocks as a Customer Support Specialist and play a vital role in enhancing our customer experience. We are seeking a dedicated individual who is passionate about helping customers and providing top-notch support. If you thrive in a dynamic environment and possess excellent communication skills, we encourage you to apply!Location and Logistics: This is a hybrid position, requiring you to report to our Denver office for at least 51% of your working hours. You will need to be present in the office 100% of the time during your initial 60 days of employment to facilitate training and integration.Shifts are available from Monday to Friday, with the following options:7am-4pm MST or 9am-6pm MST.Salary: The starting salary for this role is between $70,000 and $80,000, with the potential for a variable bonus based on the company’s performance.Visas: We are unable to provide sponsorship for work visas for this position. Candidates must have authorization to work in the United States.Interview Process: The interview process includes an initial 30-minute call with our recruiter, followed by up to three interviews lasting between 30-45 minutes each. Expect one interview to focus on hypothetical support scenarios. The total estimated time commitment for interviews is up to 3 hours.Please be aware that due to the sensitive nature of our work in the financial services sector, the selected candidate will undergo background and reference checks as part of the onboarding process.

Job Title: Technical Support EngineerLocation: Denver, CO - HybridAre you ready to make a meaningful impact with your work? Join Kaseware Inc., a dynamic company at the forefront of law enforcement and corporate security solutions. We pride ourselves on fostering a team of innovators and problem solvers who are dedicated to developing a platform that helps our clients save time, money, and even lives. We are searching for a passionate Technical Support Engineer to research, diagnose, troubleshoot, and resolve customer issues efficiently. You will engage with various systems, software, and hardware while adhering to standard protocols for escalating unresolved issues to the appropriate internal teams. Embrace the challenge of learning and innovating as you deliver cutting-edge technology to transform law enforcement and corporate security worldwide. If you thrive in a fast-paced startup environment and are eager to bring new technologies to our clients, we want you on our team!Note: This position requires supporting clients on dedicated shifts, which currently consist of 10-hour shifts for 4 days a week (schedule subject to change), including weekends and night shifts when necessary. Denver-based candidates will work in a hybrid model, allowing for 2 days of remote work per week.

Company OverviewPlayground is dedicated to making high-quality child care accessible for everyone. We have developed industry-leading software to manage every aspect of running a child care business. With millions of dollars in funding and numerous statewide contracts, Playground collaborates with thousands of schools nationwide. Our founders have been recognized by Forbes as part of the 30 Under 30, showcasing our impactful work within the industry.At Playground, we are experiencing rapid growth and are comprised of a team of innovative thinkers willing to tackle large, complex projects.About the RoleAs a vital member of our Customer Support team, you will serve as the first point of contact for our clients, ensuring their success and satisfaction with our platform. Your key responsibilities will involve managing support requests, troubleshooting issues, and assisting clients in effectively utilizing our product. Your empathetic communication skills and ability to build strong relationships will be essential in creating positive experiences for our clients.Key Responsibilities:Foster Customer Success: Deliver empathetic, customer-focused support by understanding the unique needs of each client.Manage Live Chat Inquiries: Respond promptly and professionally to customer questions via chat.Resolve Issues Collaboratively: Troubleshoot technical problems and guide customers towards effective solutions.Cross-Functional Collaboration: Work with product and engineering teams to escalate and resolve complex issues.Contribute to Product Development: Document and track customer interactions and feedback to support continuous product enhancement.Educate Customers: Proactively identify opportunities to inform clients about product features and best practices.Become a Product Authority: Maintain a comprehensive understanding of our platform to provide accurate support.Career Growth: High performers will have the opportunity to transition into onboarding or implementation roles within Playground.Update Help Center: Regularly maintain and enhance our Help Center by creating new articles.

Role Overview DigitalOcean is hiring a Customer Success Engineering Manager in Denver. This manager leads a team focused on helping customers succeed with DigitalOcean’s platform. The role centers on guiding technical support efforts and raising customer satisfaction through practical engineering solutions. Key Responsibilities Lead and mentor a team dedicated to customer success Oversee technical support and ensure high-quality service Collaborate with product teams to share customer feedback and insights Work directly with customers to understand needs and support their goals Contribute to product improvements based on real-world customer experience Collaboration This position works closely with both internal product teams and external customers. Sharing feedback and insights is a key part of helping shape the platform’s future.

Join our team at DigitalOcean as a Customer Success Engineer focused on Database solutions during the 2nd shift. In this role, you will engage with customers, provide technical support, and ensure they derive maximum value from our services. You will be instrumental in troubleshooting issues and guiding customers through complex scenarios, making their experience seamless and rewarding.

About StableAt Stable, our aim is to revolutionize how businesses establish their presence online. We provide a seamless solution for companies to manage their physical mail through a dedicated business address and an intuitive online dashboard. Trusted by over 10,000 organizations, including industry leaders like Gitlab, Glassdoor, and Indiegogo, we help automate mailroom processes and serve as a permanent business address for IRS, state, and vendor communications.Our innovative tools are designed to navigate outdated regulations that were established in the 1800s, empowering modern companies to thrive without the constraints of physical geography.We are committed to transforming the cumbersome system of entity management, starting with business addresses and mail. By simplifying these complex processes, we deliver delightful experiences that equip today's businesses with the necessary tools to advance swiftly.Backed by prominent Silicon Valley investors such as Y Combinator, Craft Ventures, and Hustle Fund, Stable is experiencing rapid growth. We cater to a diverse range of clients, from budding startups to publicly traded corporations across various sectors, including technology, logistics, and property management.This is a unique opportunity to join an early-stage startup as one of the foundational team members and play a crucial role in reshaping the future of business operations.‍‍ Role OverviewAs a Customer Support Specialist, you will be at the forefront of customer engagement, ensuring that our clients receive exemplary support and fostering their satisfaction. Delivering an outstanding customer experience is pivotal to our growth strategy, encouraging customer loyalty and referrals.In this role, you will interact directly with our clientele — CEOs, founders, and operations managers from rapidly growing enterprises worldwide. As part of our expanding Customer Experience (CX) team, your key responsibilities will include offering high-quality support and leveraging insights from customer interactions to advocate for their needs.Key Responsibilities:Email Support: Manage customer relationships through effective email communication and resolution of support tickets.Customer Advocacy: Use customer feedback to identify areas for service improvement and enhance the overall customer experience.

Join our dynamic team as an Application Support Engineer specializing in Linux systems. In this role, you will provide essential support to our applications, ensuring optimal performance and functionality. Your expertise will help troubleshoot and resolve issues while collaborating closely with development teams to implement effective solutions.

SummaryAs a Systems Engineering Technician II, you will play a crucial role in providing technical support to federal, state, and local government agencies. Your responsibilities will include maintaining various communication systems, such as microwave, telephone, two-way radios, digital trunked radio, data, and video communications equipment. You will adhere to established protocols to ensure ongoing preventative maintenance and effective failure resolution, while also creating and updating circuit and equipment records to fulfill public safety and inter-government requirements.Roles & ResponsibilitiesYour primary duties will encompass:Collaborating on the design and installation of equipment tailored to meet agency requests and specifications, including the development of innovative electronic solutions.Utilizing test equipment such as service monitors, spectrum analyzers, T1 testers, power meters, and RF cable analyzers, while providing guidance to fellow team members.Demonstrating a clear understanding of TDM circuits and related equipment, including DS0, DS1, and DS3 signaling, as well as M13 and channel bank multiplexers.Identifying and diagnosing performance issues with subscriber radio equipment.Exhibiting knowledge of proper connectorization techniques for hardline coaxial cable.Understanding -48 VDC power systems, including rectifiers, inverters, and batteries.Providing 24/7 emergency repair services to ensure the reliability of public safety communications.Conducting repairs that may necessitate the use of four-wheel drive vehicles or Sno-Cat® to access remote locations under challenging weather conditions.Climbing towers exceeding 350 feet in height to install antennas, coaxial cables, and waveguides.

This position requires full-time, on-site work, 5 days a week at our Denver Tech Center Office (this is NOT a remote role), with an anticipated start date of Tuesday, May 12th, 2026. ABOUT THE ROLE: We are seeking a dedicated Health Guide who shares our passion for transforming healthcare outcomes. Our innovative digital platform simplifies the healthcare experience for both employers and members by integrating medical, pharmacy benefits, and virtual care. As a Health Guide, you will play a crucial role in assisting our members with their healthcare inquiries and needs. Navigating healthcare can often be a complicated and frustrating journey. At Rightway, we strive to enhance this experience by providing our members with a reliable expert resource to guide them through their healthcare path. Our Navigation Operations team is fast-paced, dynamic, and expanding. We are looking for individuals who are passionate about delivering exceptional concierge service and improving the healthcare experience for consumers. KEY RESPONSIBILITIES: Deliver healthcare navigation concierge services via phone, chat, text, and email. Identify high-quality care providers tailored to members' needs and preferences. Address benefit-related questions, ensuring members comprehend their options and financial responsibilities, such as deductibles, coinsurance, and out-of-pocket maximums. Assist members with healthcare billing inquiries and resolve issues. Help coordinate care for members, including scheduling doctor appointments and arranging ancillary support services.

Armis, the leader in cyber exposure management and security, is dedicated to protecting the entire attack surface while managing an organization’s cyber risk exposure in real time. In a world that continuously evolves without traditional perimeters, Armis empowers businesses to see, protect, and manage all critical assets—from the ground to the cloud. We safeguard Fortune 100, 200, and 500 companies, along with national governments and local entities, ensuring that vital infrastructure, economies, and societies remain secure 24/7.Headquartered in California, Armis is a privately held company committed to transforming the cybersecurity landscape.Technical Support EngineerLocation: This position is entirely remote, welcoming candidates from major cities across the USA.At Armis, we are making significant strides in the cybersecurity market. Joining our team means collaborating with passionate professionals on a mission to enable large organizations to leverage the latest connected devices without the fear of cyber compromises. As the foremost agentless device security platform, we are designed to protect unmanaged and IoT devices, delivering passive, real-time asset inventory, risk management, and detection & response to thwart cyber threats that could disrupt business operations.The Technical Support Team plays a crucial role in ensuring clients effectively utilize Armis products. We are dedicated to solving our customers' intricate technical security challenges, which is essential for achieving our mission. Our team collaborates closely with Operations, R&D, Solution Architects, Product, Customer Success, and other departments to guarantee seamless onboarding, deployment, and ongoing development for our clients.Responsibilities:As a Technical Support Engineer, you will deliver second-level support primarily to our US-based customers. You will serve as a vital knowledge resource for our expanding customer base, using your expertise to resolve pressing technical issues. Your creativity and innovative thinking will help create a lasting positive experience for our customers.In your daily tasks, you will take ownership of customer cases and troubleshoot complex technical challenges to ensure customer satisfaction and success.

Role overview The Federal Support Engineering Manager 2 at Datadog will oversee a team based in Denver, Colorado. This position is responsible for supporting federal clients as they adopt and optimize Datadog products. The manager will play a key part in ensuring federal sector clients receive the technical assistance they need to make the most of Datadog’s offerings. What you will do Lead and mentor a group of support engineers dedicated to federal customers Foster a collaborative team culture that enables engineers to deliver effective technical solutions Make sure clients receive strong support for implementing and optimizing Datadog products Work alongside the team to address client needs and resolve technical challenges as they arise

Join AECOM as an Electrical Engineer II, where your expertise will contribute to exciting and innovative projects. As a key member of our engineering team, you will design, develop, and implement electrical systems and components, ensuring they meet the highest standards of quality and safety.Your responsibilities will include collaborating with cross-functional teams, conducting feasibility studies, and preparing technical documentation. You will play a pivotal role in enhancing our engineering capabilities and delivering outstanding solutions to our clients.

Join our dynamic team at aircommunities as a Technical Support Specialist! In this crucial role, you will be the first line of support for our customers, assisting them with technical inquiries and ensuring a seamless experience with our products. Your expertise will help us maintain our commitment to exceptional customer service.