Customer Support Engineer (German) at Ajax Systems | Kyiv

About the Role Kyivstar is looking for a Workstation Support Engineer in Kyiv, Ukraine. This role focuses on maintaining and supporting workstation environments to keep systems running smoothly and users productive. Main Responsibilities Troubleshoot hardware and software issues on workstations Implement technical solutions to resolve problems Support end-users with day-to-day technical needs Work to ensure reliable workstation performance What to Expect This position involves hands-on technical support and regular interaction with colleagues across the company. The team values practical problem-solving and clear communication.

Become a part of Ajax Systems, a pioneering force in the realm of advanced wireless security solutions with integrated smart home technology. As a comprehensive organization, we excel in transforming innovative concepts into groundbreaking products, from initial development to mass production.With an extensive portfolio of over 170 devices, the Ajax range protects properties against intrusions, fires, and water damage, while also offering effortless management of electrical devices. Our state-of-the-art solutions have garnered Europe’s highest security accolades, affirming our status as a trusted leader in the industry.Ajax represents a remarkable Ukrainian success story, driven by unwavering resilience and limitless ambition. Currently, we safeguard more than 1,800,000 users across 170 countries globally. As we continue to flourish, we are on the lookout for enthusiastic individuals to join our ranks and support our ongoing expansion.We are thrilled to announce an opening for a Support Engineer who possesses a strong command of the English language. In this pivotal role within our dedicated support team, you will provide exceptional customer assistance to clients worldwide, ensuring around-the-clock support through various communication channels. We take pride in our multilingual capabilities, which empower us to swiftly address and resolve user inquiries.

Join our dynamic team at Wix.com as an IT Support Engineer where you will be instrumental in delivering exceptional IT support and overseeing IT operations for our diverse workforce across multiple locations. Your expertise will be vital in sustaining our IT infrastructure, maintaining an accurate inventory, and facilitating smooth onboarding and offboarding experiences for our employees.In this role, your responsibilities will include:Delivering professional IT support to employees both in Kyiv and remotely.Monitoring and addressing IT Helpdesk requests in accordance with established SLAs.Managing the IT equipment inventory efficiently.Coordinating onboarding and offboarding procedures, including those for remote employees.Overseeing and maintaining audiovisual equipment for onsite events and meeting rooms.Performing endpoint installations, upgrades, and troubleshooting across Windows, MacOS, and Linux operating systems.This position is primarily office-based, with the potential for a hybrid work arrangement (4+1).

About the Role Swarmer is hiring a Level 3 IT Support Engineer in Kyiv. This position plays a key part in keeping our IT systems running smoothly and supporting both our internal teams and clients. The work centers on solving advanced technical problems, improving infrastructure, and making sure day-to-day technology operations stay reliable. What You Will Do Troubleshoot and resolve complex IT issues across hardware, software, and networks Work closely with other teams to address technical challenges and deliver solutions Implement improvements that boost efficiency and user satisfaction Support ongoing maintenance and enhancement of IT infrastructure Who We’re Looking For Experienced in IT support at Level 3 or similar senior technical roles Comfortable handling advanced troubleshooting and escalated incidents Collaborative approach when working with cross-functional teams Strong interest in technology and continuous improvement Location This role is based in Kyiv.

Join our dynamic team at ajax as an L2 Automation Technical Support Engineer, where you will be pivotal in ensuring the seamless operation of our automation solutions. Your expertise will empower clients to maximize their use of our products while receiving unparalleled support. This is an excellent opportunity for individuals passionate about technology and customer service.

About the CompanyTelemetrio is a leading analytics service for Telegram channels. We empower businesses and content creators to understand their audience better and enhance communication effectiveness through data insights. Our product is trusted by thousands of teams worldwide.Your Role AwaitsAs a Support Manager, you will be the first point of contact for our users. Your role will involve assisting them in maximizing product usage, addressing their inquiries, and gathering feedback that influences the service's development.

SFORS is a trading company with two decades in the global financial markets. The team focuses on proprietary trading, trader development, and in-house technology. SFORS trades exclusively with its own capital and does not seek outside investment. Role Overview The IT Support team in Kyiv is hiring an L1 Support Specialist. This is a full-time, on-site position. Location: Kyiv, Ukraine Work hours: 10:00 AM – 6:00 PM (Kyiv time) Work format: On-site What You Will Do Handle ServiceDesk requests: manage, prioritize, classify, and escalate tickets to L2 following SLA guidelines. Prepare equipment and set up workspaces for new employees, including OS and software installation. Install, configure, and troubleshoot both hardware and software. Maintain workstations: update systems, replace components, and perform routine technical maintenance. Diagnose and repair PCs, and coordinate service maintenance as needed. Support peripheral devices such as printers, scanners, and conference systems. Keep accurate records of issued and returned equipment for asset management. What We Look For Solid understanding of PC hardware and general computer technology. Administrative-level experience with Windows 10/11 and MacOS. Hands-on experience with ServiceDesk systems. Basic knowledge of networking (TCP/IP, routing, and configuring network equipment). Experience setting up and supporting peripheral devices. English at A2 level or above. Strong customer focus and communication skills. Disciplined, reliable, and collaborative team player. Benefits Access to corporate housing in Dubai for up to 2–3 weeks per year, available for vacations, business trips, and similar needs.

Quantum Systems is at the forefront of pioneering unmanned solutions that revolutionize operations across air, land, and sea. Our innovative systems, ranging from advanced aerial drones to robust underwater and ground platforms, integrate state-of-the-art hardware with AI-enhanced software, ensuring seamless control and real-time data insights. With a commitment to excellence, we serve a diverse array of clients in defense, security, and the public sector worldwide, consistently redefining mission versatility and operational performance.Since 2022, we have proudly supported Ukraine with our local office.As an IT Support Specialist, you will play a crucial role in maintaining the stability and security of our network environment, ensuring our technological infrastructure operates at peak performance.This is a full-time office position. Candidates must be based in Kyiv.Your Daily Responsibilities:Develop and manage wired and wireless networks while guaranteeing network security.Configure essential network IP services including DNS, DHCP, SMTP, SSH, and FTP.Set up and oversee network protocols and technologies such as TCP/IP, VPN (IPsec, SSL), BGP, OSPF, EIGRP, NAT, Port-security, QoS, VLAN, and STP.Support and configure network equipment from leading brands such as MikroTik, Ubiquiti, Cisco, and FortiNet.Implement and maintain video surveillance systems from manufacturers like Hanwha, Dahua, and Hikvision.Manage firewalls and IDS/IPS systems to enhance security.Provide user support through remote access tools like RDP, TeamViewer, and Anydesk.Monitor and analyze network traffic using specialized analytical tools.

Hello!We are SFORS — a trading company where traders achieve success!We specialize in trading on global financial markets and are one of the key players in the prop trading sphere and leaders in the pre-market sector.For 20 years, the company has thrived in the stock market, thanks to substantial investments in trader development, trading technologies, progressive risk management models, and the creation of effective trading strategies—all designed to help traders succeed.SFORS operates solely with its own funds and does not involve external investments.We are looking for a L1 Support Specialist to join our IT Support team.Work Schedule: day shifts (10:00-18:00) and evening shifts (15:00-23:00)The company provides taxi reimbursement for evening shifts.Main Responsibilities:ServiceDesk Request Handling: Prioritization, classification, and escalation of requests to L2 according to SLA.User Onboarding: Preparing equipment for new employees, installing OS, software, and configuring workstations.Hardware and Software Support: Installation, configuration, and troubleshooting of hardware and software.Workstation Maintenance: System updates, component replacement, and technical upkeep.PC Diagnostics and Repair: Identifying issues, repairing, and organizing service maintenance.Peripheral Support: Assisting with printers, scanners, conference systems, and other equipment.Asset Management: Tracking issued and returned equipment, ensuring data accuracy.Candidate Requirements:Deep understanding of PC hardware and computer technology principles.Proficient in Windows 10/11 and MacOS at an administrative level.Experience with ServiceDesk systems.Basic knowledge of networking technologies (TCP/IP, routing, network equipment configuration).Experience in configuring and supporting peripheral devices.English proficiency at A2 level or higher.Client-oriented with excellent communication skills.Disciplined and able to work collaboratively within a team.We Offer:Opportunities for professional growth and development.A supportive work environment with a focus on innovation.

Join our dynamic team at Kyivstar as an FTTB Technical Support Specialist. In this role, you will be responsible for providing exceptional technical support for our Fiber to the Building (FTTB) services. You will assist customers with troubleshooting issues, ensuring their connectivity and satisfaction. Your expertise will help us maintain our reputation as a leading telecommunications provider.

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We take pride in offering innovative and superior services to a diverse range of industry-leading clients. Through building trusted partnerships within the IT community, we enhance our customers' IT productivity and contribute to their overall success and value.We are seeking engaging, flexible, and solution-oriented individuals eager to join a rapidly growing international organization. If you want to create value where IT matters, we want to hear from you!Key ResponsibilitiesDeliver technical assistance and troubleshooting for computer hardware, software, mobile devices, and various tech tools.Provide first and second level technical support through calls, tickets, and user interactions.Respond promptly to IT-related inquiries from end-users.Document all end-user interactions accurately in the customer ticket system ‘Service Now’ (e.g., incidents, requests).Create, maintain, and utilize knowledge articles.Conduct IT onboarding training sessions for new employees.Participate in continuous improvement initiatives.

Join Our Team as a Technical Product Support Specialist!Base44 is actively seeking enthusiastic and proactive individuals based in Kyiv to fill a crucial role in our team. This position offers an exciting opportunity to contribute to an innovative start-up environment, working collaboratively with a dynamic group of professionals.As a Technical Product Support Specialist, you will be at the forefront of our operations, delivering exceptional technical support to our users. Your responsibilities will include:Providing advanced technical solutions to Base44 users, which encompass remote system access, diagnostics analysis, and troubleshooting of network or database issues.Implementing effective fixes, workarounds, and configuration adjustments to restore system functionality.Identifying, documenting, and promptly escalating bugs to ensure they are resolved swiftly.Monitoring user experience trends and advocating for rapid solutions.Collaborating closely with the product team to gain insights into features, functionality, and potential user pain points.Documenting and clearly articulating technical issues to developers, including detailed steps for replication.

We are seeking a dynamic IT Support Lead to oversee and enhance our comprehensive IT support operations across various levels, including Level 1 (HelpDesk), Level 2 (Infrastructure), and Level 3 (Applications & Corporate Systems).This pivotal role emphasizes service reliability, an exceptional user experience, and operational excellence, ensuring seamless support in:End-user services and HelpDesk operationsCore IT infrastructureBusiness-critical applications (CRM, HR, recruitment, internal tools)As the lead of a cross-functional support team, you will serve as the primary coordination point among users, engineering teams, and external vendors.

Join Our Team as an IT Administrator / HelpDesk EngineerAt Universe Group, we are looking for an enthusiastic IT Administrator / HelpDesk Engineer who thrives on bringing order to chaos. If you are the type who sees disorganized cables, missing access permissions, or malfunctioning printers and feels compelled to fix these issues systematically, you might be the perfect fit for our team.Universe Group is rapidly expanding with a growing team and fast-paced offices. As we scale, we are reinforcing our helpdesk function to maintain the quality and speed of our internal infrastructure.You will report directly to Yuliia Muts, our Head of Employee Experience. Collaborating with Kyrylo Nedosiekov, our Senior Helpdesk Specialist, you will not only resolve tickets but also develop a streamlined and efficient internal service for our 400+ team members.You are the right candidate if:You thrive in a fast-paced environment with a high volume of tasks. This pace will remain high, and we need someone energized by it.You are not looking for a tranquil setting but desire movement and responsibility.You enjoy structuring processes: tracking, organization, and control.You find satisfaction in technology and the feeling of everything running smoothly.You aspire to grow quickly—achieving a Middle level within 1 year is realistic with strong performance.You are already using AI tools or are eager to implement them in support processes.Your responsibilities will include:Onboarding and offboarding: preparing equipment, accounts, access, and deactivation.Issuing, returning, and tracking equipment and peripherals—ensuring everything matches perfectly.Handling requests in the ticketing system: access, macOS, 2FA, VPN, corporate software.Administering Google Workspace, Slack, and Okta (you will learn some processes on the job).

Join Playson as a Support System Administrator and be a part of a dynamic team in our Kyiv office. Playson is a leading B2B game provider with over 13 years of experience, recognized globally for our innovative solutions in the regulated European markets. Our commitment to excellence drives us to continuously enhance our portfolio and uphold the highest standards in technology, design, support, and interoperability.In this pivotal role, you will provide essential technical support to our global employees, ensuring smooth operations and a seamless work experience.

Our Mission and VisionAt Solidgate, we strive to empower visionary entrepreneurs in building exceptional digital businesses. Our goal is to provide the financial infrastructure that innovators deserve, positioning ourselves as the #1 payments orchestration platform globally. We seek team members who are big thinkers, take ownership, and exhibit curiosity and determination in all their endeavors.About the RoleAs a member of our Customer Support team, you will serve as the primary point of contact for merchants and partners worldwide, delivering prompt and thoughtful assistance when it counts the most. You will be the voice of our customers, collaborating closely with our product and engineering teams to enhance customer experiences and ensure exceptional service remains at the forefront of our operations.We are in search of a dedicated Customer Support Agent who takes charge of customer inquiries, goes the extra mile to find solutions, and helps shape our approach to customer support on a daily basis.Working with us, you will enjoy:Diverse tasks without routine monotony;Opportunities to delve into the intricacies of the payments landscape;Experience with a complex B2B fintech product;The chance to develop professionally in a challenging environment.Your ResponsibilitiesAddressing incoming Level 1 support requests;Ensuring compliance with Service Level Agreements (SLAs) and maintaining timely communication;Providing clear, concise, and professional feedback to clients;Tracking recurring questions and proposing improvements for our knowledge base.Qualifications NeededBachelor’s or Master’s degree, completed or in progress;Strong analytical abilities;Skill in prioritizing tasks and managing multiple requests at once;Upper-Intermediate level English proficiency or higher.Preferred QualificationsBasic understanding of SQL;Prior experience in customer support roles.

Greetings from Brainstack, a leading multi-product IT company based in Ukraine.If you're seeking a realm of opportunities for continuous growth and enjoy tackling challenging tasks, then you've come to the right place. Here, you will encounter challenges that will help you fulfill your ambitions, build profitable businesses without illusions, and transform ideas into successful IT products. Our team is always here to support you and won't let you face challenges alone.Our portfolio includes mobile and web applications and services with millions of users across various niches, such as Parental Control, Wellness, and AI.We are currently looking for a Helpdesk Engineer to join our friendly Infrastructure Operations team within the Infrastructure department.Key Responsibilities:— Provide user support (for employees);— Ensure the operational efficiency of the office;— Support and upgrade the company's internal services.Your Future Team:→ Lead David can teach you how to ask the right questions and find the answers;→ Team includes: System Administrator, 2 Helpdesk Engineers, DevOps Engineers, Head of Department.→ Tools: Jira (cat);→ Team level: Middle & Senior.What Awaits You:→ Work within a team that ensures stable and secure operations across the company;→ Make a real impact on employee user experience and the continuity of business processes;→ Opportunities to enhance your technical expertise and grow in IT Ops / DevOps / Security.About You:Experience in Helpdesk / IT Support / Service Desk Engineer roles for 6–12 months;Proficient understanding of Windows 10/11 and macOS at the user administration level;Knowledge of basic network principles (TCP/IP, DNS, DHCP, VPN);Experience with user management systems (Active Directory or similar);Strong problem-solving skills and the ability to work collaboratively in a team environment.

Quantum-Systems is at the forefront of developing next-generation unmanned systems for aerial, ground, and maritime applications. Our innovative solutions range from cutting-edge aerial drones to underwater and terrestrial platforms, seamlessly integrating advanced hardware with AI-driven software for real-time data management and analytics. Trusted by clients in defense, security, and public sectors globally, we are redefining mission versatility and execution efficiency.With a local presence since 2022, Quantum-Systems is a steadfast partner for Ukraine.We are currently seeking a dedicated Service Engineer specializing in the diagnosis, repair, and maintenance of unmanned aerial vehicles (UAVs). The ideal candidate will possess strong technical acumen, attention to detail, and hands-on experience with electronic and mechanical components.This is a full-time in-office position. Candidates must be located in Kyiv.Your Daily Mission:Diagnose and repair various types of UAVs (quadcopters, fixed-wing aircraft, FPV, reconnaissance platforms).Repair and maintain electronic components: flight controllers, video systems, navigation modules (GPS/GLONASS), power modules, transmitters, and radio channels.Restore or replace motors, ESCs, propellers, and mechanical parts.Soldering, trace repair, and SMD component replacement.Calibrate sensors: IMU, compass, barometer.Assemble and configure new platforms according to specifications.Conduct functional testing post-repair.Maintain technical documentation.Collaborate with the engineering team and testing department.

We are seeking a Junior Telecommunications Engineering Specialist to enhance our dynamic technical support team based in Kyiv, Ukraine. This is a fantastic opportunity to engage with leading global networking solutions and further develop your technical skills.At Teltonika, our Networking Solutions Business Unit is dedicated to the development and manufacturing of industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our innovative devices cater to clients in the most intricate sectors of Industry 4.0, Smart Cities, and Green Energy.In this position, your responsibilities will include:Advising clients on the effective use of our products within their applications, addressing their challenges related to Teltonika Networks products through both written communication and live meetings.Independently troubleshooting technical issues arising from customer configurations, firmware/software, and other sources.Creating comprehensive documentation for both internal and external stakeholders (e.g., Teltonika Wiki).Acting as the liaison between customers and Teltonika Networks R&D for complex inquiries.Gaining practical experience with Linux-based operating systems, industrial protocols, various networking services, and occasionally third-party peripherals.We expect you to possess:Strong communication skills and professional demeanor in both verbal and written formats.A genuine desire and motivation to assist others.Fundamental knowledge of Computer Networking.Proficient English language skills (both written and spoken).Capability to thrive in a fast-paced work environment.Experience in drafting technical documentation.A higher or equivalent technical/engineering qualification is considered a plus.Previous customer service experience would be advantageous.Knowledge or certification in CCNA or similar courses is a plus.What we offer:Opportunities for professional growth within a robust and rapidly expanding company.Engaging and ambitious projects involving industrial networking devices.A dynamic and challenging work environment with a collaborative internal culture.Flexible work schedules, hybrid work options, and remote work opportunities to support your well-being.Corporate medical insurance and coverage for company-paid sports activities (gym, fitness, yoga, swimming).Celebration of achievements through team-building events, summer festivals, and other special occasions.A comfortable workspace in a modern office equipped with essential utilities, regardless of external conditions.