Customer Support Engineer at Contentful | London

AJ Bell seeks a Website Content Associate to join the marketing team in London. This entry-level role offers a hybrid work setup, combining time in the office with remote work. Role overview The Website Content Associate helps shape and maintain the content on AJ Bell’s website. The focus is on crafting clear, accurate information that reflects the brand and supports a positive user experience. What you will do Write and edit website content to ensure information stays accurate and engaging Collaborate with colleagues from different departments to align messaging and keep brand voice consistent Assist with optimizing content for clarity, accessibility, and the needs of users Location This position is based in London and follows a hybrid work arrangement.

Join Contentful as a Strategic Alliances Manager, where you will play a pivotal role in forging and nurturing key partnerships that drive our business forward. Your expertise will contribute to developing strategic initiatives that enhance our market presence and value proposition.

Join Contentful as a Senior Product Manager and play a crucial role in shaping the future of our product offerings. You will lead cross-functional teams, drive product vision, and ensure that our solutions meet the evolving needs of our customers. Your expertise will guide the product lifecycle from conception to launch, with a focus on delivering exceptional user experiences.

Join Our Team! Contentful is seeking a Senior Data Engineer to play a pivotal role in designing, developing, and scaling advanced data solutions that drive analytics, operational reporting, and strategic decision-making within our organization. You will collaborate closely with our data, analytics, and business teams to create robust data pipelines, models, and integrations that ensure clean, reliable, and actionable data. You will be an integral part of a small, geographically diverse engineering team that operates with a product mindset—delivering iterative value while partnering closely with business and analytics stakeholders, and taking ownership of both the development and operational aspects of a critical data platform. Your Responsibilities Design, build, and maintain scalable data pipelines and transformations that integrate multiple systems and sources. Create high-quality data models that cater to analytics, reporting, and operational use cases. Collaborate with analytics, product, and business teams to identify data needs and translate them into effective technical solutions. Establish and enforce strong data quality, validation, and monitoring protocols to ensure the reliability and trustworthiness of our data. Optimize data storage, processing, and performance within cloud data warehousing environments. Contribute to the ongoing improvement of our modern data platform, including tooling, standards, and best practices. Support the operations of the data platform by troubleshooting issues, enhancing reliability, and ensuring SLAs are consistently met. Engage with cross-functional partners on governance, documentation, definitions, and data stewardship. Implement CI/CD practices and Infrastructure-as-Code (IaC) for automated deployment, testing, and environment management. Participate in code reviews, design discussions, and operational on-call rotations as required. Mentor team members and promote data engineering best practices across the organization. Your Skills and Experience Essential Qualifications 5+ years of experience in a Data Engineering or similar technical role. Expertise in SQL and experience working with cloud data warehouses (e.g., Snowflake, Redshift, BigQuery). Experience in building and maintaining ETL/ELT pipelines using tools such as dbt, Airflow, or similar frameworks. Proficiency in Python or another scripting language. Strong understanding of data modeling, data structures, and modern data architecture principles.

Join Contentful as a Senior Product Manager, where you will lead innovative product strategies, drive growth, and enhance user experiences across our platforms. You will collaborate with cross-functional teams, leveraging data-driven insights to inform product decisions and contribute to the overall vision of our organization.

Role Overview hmgroup is looking for a Website Operations Specialist in London to help keep our digital platforms running smoothly. This role focuses on maintaining website functionality, improving the user experience, and supporting reliable day-to-day operations online. What You Will Do Monitor and manage website performance and functionality Identify and resolve issues that affect user experience Work to ensure seamless operations across all digital platforms Who Thrives Here This position suits someone who enjoys working with web technologies and cares about how users interact with online platforms. A detail-oriented, tech-savvy approach will help drive success in this role.

About the Opportunity Join Contentful as a Full Stack Software Engineer and drive innovation through Automations, Workflows, and Collaboration Tools. Become an integral part of the pioneering team at Contentful, a platform that empowers thousands of customers to manage and scale their content effectively. We are looking for enthusiastic Full Stack Software Engineers who are eager to create high-performance applications using cutting-edge technologies. If you are excited about transforming the realm of Automations, Workflows, and team collaboration within the Contentful ecosystem and possess experience with TypeScript, React, and Node.js, we invite you to join our team. What to Expect? Collaborate and Innovate: Work in close partnership with product managers, designers, and fellow engineers to develop top-tier automation, workflow, and collaboration features for our clients. Full Stack Development: Design, develop, and maintain scalable features across both frontend and backend using TypeScript, React, and Node.js. Collaboration Tools Integration: Implement and integrate collaboration technologies to boost team productivity and enhance user experiences across the platform. Holistic Thinking: Approach projects with a comprehensive view, considering all components and systems to enhance the user experience. Rapid Problem-Solving: Swiftly address bugs and issues to improve customer satisfaction. Data-Driven Development: Leverage analytics to inform product decisions and refine features. Continuous Improvement: Engage in code reviews and contribute to enhancing our development processes. Stay Current: Remain updated on the latest industry trends, particularly in automations, workflows, and collaboration tools.

Join Hutch as an Associate Content Designer!Hutch is a leading mobile games developer and publisher, dedicated to creating engaging gaming experiences. Based in vibrant locations including London, Dundee, and Canada, we aim to foster the most diverse and engaged automotive gaming community on mobile platforms. With over 300 million players, our commitment to quality and community engagement drives our game development initiatives.At Hutch, we prioritize the well-being of our employees, allowing you to craft exceptional games while maintaining a healthy work-life balance. Our small, empowered teams collaborate closely to tackle creative and technical challenges, ensuring that our games are not only fun but also of the highest quality.We invite you to be part of our mission, which centers around player-driven experiences and community engagement.Role Overview:As an Associate Content Designer for our flagship title, F1 Clash®, you will manage the entire production and deployment of live operations content, ensuring an immersive and engaging experience for our players throughout the F1® season. Your responsibilities will include setting up in-game assets, balancing events, and collaborating with Product, Production, and QA teams to maintain high-quality standards across all game environments.Your passion for Formula 1®, motorsports, or racing management games will be pivotal in delivering authentic content that resonates with our player community.

WHO ARE WECognism is the premier provider of B2B data and sales intelligence across Europe. Our innovative platform helps ambitious companies of all sizes to efficiently discover, connect, and engage with qualified decision-makers, ultimately accelerating their sales processes and closing more deals. Headquartered in London, with a global presence, Cognism's trusted contact data and contextual signals empower thousands of revenue teams to eliminate the guesswork from their prospecting efforts.OUR WORK MODEL:Hybrid: This position requires working from our London office three days a week, with the flexibility to work remotely on other days.THE ROLE:We are seeking a Website & Conversion Optimization Manager to take ownership of enhancing Cognism's website performance as a key driver of pipeline and revenue. The website serves as a vital touchpoint for buyers to discover Cognism, understand our offerings, and convert into opportunities. In this role, you will concentrate on optimizing the site’s effectiveness through improvements in user experience, landing page optimization, and continuous experimentation.You will collaborate closely with the Demand Generation, Product Marketing, Paid Media, and Content teams to ensure that the website aligns with ongoing campaigns, clearly conveys our value proposition, and facilitates a seamless user journey from the first visit to conversion.We are looking for an individual who is naturally curious and highly customer-focused, with a passion for analyzing user behavior and driving impactful changes.

Role overview airapps seeks a Creative Framer Website Designer based in the London Metropolitan Area. This position centers on crafting visually striking and user-friendly websites using Framer. The work directly supports client objectives and helps build a stronger online presence for each project. What you will do Design and build websites in Framer, balancing strong visual appeal with practical usability Collaborate with developers to bring creative ideas to life as functional, interactive websites Maintain high quality standards and ensure each site reflects airapps' design principles Collaboration This role involves ongoing teamwork with the development group to turn concepts into effective digital experiences. Designers contribute significantly to the style and user experience of client projects at airapps.

Are you ready to lead a talented team at the forefront of digital experience? As an Engineering Manager focusing on Workflows and UI Foundations, you will guide our engineering team in creating innovative and scalable solutions. Your leadership will empower engineers to drive the development of high-quality user interfaces and streamlined workflows that enhance user experiences.Join us in shaping the future of our platform, where your expertise and vision can make a significant impact. If you are passionate about technology and team collaboration, we invite you to be part of our dynamic environment.

Join Contentful as a Business Development Representative specializing in Enterprise solutions and connect with leading businesses across various industries. As a Spanish-speaking professional, you will play a pivotal role in expanding our customer base and driving growth in the market.Your primary responsibility will be to identify and engage potential enterprise clients, nurturing relationships that lead to successful partnerships. You will collaborate closely with our sales and marketing teams to develop strategies that resonate with our target audience.If you are passionate about technology, have a knack for sales, and thrive in a dynamic environment, we would love to hear from you!

Join Contentful as an Optimization Strategist (f/m/d) and play a pivotal role in driving our optimization initiatives. You will work collaboratively with cross-functional teams to enhance our product offerings and ensure that we meet the evolving needs of our clients. Your expertise in data analysis and strategic optimization will be essential in identifying areas of improvement and implementing effective solutions that contribute to our growth and success.

Join our dynamic team at EMCO Corporation as a passionate Website Designer and Front-end Developer. You will leverage your creative skills and technical expertise to design engaging, responsive websites using WordPress, while ensuring optimal user experiences and adherence to web standards.Key Responsibilities:Design, develop, and maintain a wide range of websites that align with our organizational goals.Work closely with our web development team to create intuitive and user-friendly interfaces.Enhance website performance and guarantee responsiveness across various devices.Quickly troubleshoot and resolve any website-related issues to maintain optimal functionality.

About the RoleJoin us in shaping the digital future and delivering exceptional customer experiences! An exciting career opportunity awaits you in our sales team. Apply now!At Contentful, we are constantly on the lookout for outstanding individuals to become part of our global Business Development Representative team. We are particularly keen on candidates who are fluent in Dutch and eager to engage with our Dutch-speaking clientele.While this is a speculative job posting and there may not be an immediate opening, we encourage all interested candidates to apply. Our recruitment team will proactively reach out to discuss your application and provide more information about Contentful. We will retain your application for future opportunities.This role serves as one of the initial points of contact for our customers in the Benelux region (Belgium, Netherlands, and Luxembourg) and potential prospects engaging with the Contentful brand. The ideal candidate will be organized and motivated, with a strong understanding of how Contentful can facilitate digital transformation and deliver top-tier customer experiences. As a Business Development Representative for the Benelux area, you will gain valuable experience interacting with clients across various industries. You will collaborate closely with assigned Regional Sales Executives and support teams to pursue new business opportunities. If you're interested in entering the tech sales field or beginning your sales career, this role is perfect for acquiring the essential skills for success!As part of this unique opportunity, you will participate in our Contentful training program, designed to cultivate highly skilled professionals within our organization. This comprehensive multi-step learning and skill development program includes hands-on training to enhance your abilities.Please note that this is an on-site position. Our office is located in Central London.

Join Us in Shaping the Digital Future!Be part of an exciting career in our sales team and deliver extraordinary customer experiences! Apply now!At Contentful, we are on the lookout for exceptional candidates to join our global team of Business Development Representatives. We are specifically seeking individuals who are eager to embark on a sales career and can communicate fluently in German, catering to our DACH customer base.While this is a speculative job posting and an immediate opening may not be available, we strongly encourage interested candidates to apply. Our recruitment team will reach out to discuss your profile and potential opportunities within Contentful.As a Business Development Representative for the DACH region, you will be one of the first points of contact for our German-speaking customers and prospects, helping them understand how Contentful can facilitate their digital transformation and enhance their customer experiences. You will interact with clients across various industries and work closely with Regional Sales Executives to generate new business. This role serves as an ideal stepping stone into the tech sales world, equipping you with the necessary skills for a successful career!This unique opportunity also includes participating in our intensive Contentful training program, designed to nurture highly skilled professionals through hands-on training and multi-step learning processes.Please be aware that this is an onsite role.

About the OpportunityAs a Customer Success Manager for EMEA at Contentful, you will engage directly with our customers across the EMEA region to ensure they derive maximum value from our platform. In this role, you will serve as a trusted advisor, guiding clients towards achieving their technical and business objectives while fostering retention and growth for Contentful. Your collaboration with our sales, partnerships, and professional services teams will be pivotal in amplifying customer feedback to our internal teams.This position is slated to commence in our financial Q4, and we are eager to connect with candidates who can potentially start between November and December.Your ResponsibilitiesDevelop and maintain strong relationships across a diverse portfolio of approximately 25-30 enterprise accounts, embodying the role of a trusted advisor.Guide new customers to align and meet value expectations from the outset.Understand and prioritize customer needs with Contentful, capturing and communicating KPIs and outcomes along a defined path to success.Promote product adoption, enhance customer satisfaction, and influence customer health scores positively.Conduct effective customer Business Reviews aligned with customer-defined goals.Proactively identify and mitigate risks within your portfolio.Lead renewal discussions with Contentful's most significant and strategic clients.Confidently negotiate pricing and contract terms with procurement teams in top Fortune 20 companies.Ensure timely renewals and provide accurate forecasts to leadership on a weekly basis.Design and implement customer close plans for renewals.Translate customer insights into actionable feedback for our product and go-to-market teams, tracking progress in collaboration with product managers.Be prepared to travel approximately 25% annually for customer onsite meetings.

About the Opportunity At Contentful, we are dedicated to establishing a secure and reliable service, investing substantial resources in our security initiatives. Our Security team plays a pivotal role in corporate-wide information security management programs and collaborates closely with various internal teams. We believe that security should be deeply rooted in DevOps principles, supported by robust and repeatable processes. We are in search of a passionate and results-oriented Senior Security Analyst who possesses a strong background in analyzing and managing information security incidents, along with a proven track record of contributing to the development and design of security programs. In this role, you will be responsible for daily alert investigations and incident response, while also being empowered to proactively influence changes that will enhance our Security program. The ideal candidate will have experience in triaging new and unfamiliar alerts, leading technical workstreams during incidents, and managing medium-scale incidents. You should be adept at creating and maintaining high-quality threat detection mechanisms and demonstrate a solid understanding of common Information Security principles and frameworks, paired with excellent communication skills and a continuous eagerness to learn and grow. As a Senior Security Analyst, you will work independently and as part of a globally distributed team, collaborating with stakeholders across the organization to ensure comprehensive risk mitigation while minimizing impacts on end users.

About the OpportunityJoin Contentful as a Technical Writing Manager (f/m/d) and take charge of our documentation strategy from start to finish. Your mission will be to enhance the quality, consistency, and discoverability of our technical content. In this pivotal role, you will design processes and frameworks, optimize workflows, coordinate localization initiatives for our product UI and documentation, and contribute to building an exceptional knowledge base for developers, marketers, and authors.Your proactive and inquisitive nature thrives in ambiguous situations. You dig deep into issues, impose structure where it’s lacking, and clarify complex problems. Your contributions will significantly impact how our customers leverage and scale with Contentful, playing a vital role in our enterprise-level success.What to ExpectAs the Technical Writing Manager (f/m/d), you will lead a team of Technical Writers, ensuring documentation meets high standards while advancing localization in our product:Drive High-Quality DocumentationLead and nurture a small team of Technical Writers.Create a comprehensive documentation strategy encompassing processes, tools, delivery frameworks, and customer feedback loops for ongoing enhancement.Conduct regular reviews and provide coaching to elevate writers’ skills and their impact on customers.Generate top-tier technical content, including API documentation, release notes, how-to guides, and FAQs.Review, test, and edit contributions from non-writer team members.Identify and address gaps in Contentful’s knowledge presence through cross-functional collaboration.Collaborate with product managers, engineers, designers, and customer-facing teams to develop relevant content.Enhance the Help Center to make Contentful more user-friendly for developers, marketers, and editors.Establish systematic checklists and process checkpoints for successful documentation releases.Implement mechanisms for customer feedback to inform documentation improvements.Champion LocalizationAct as the subject-matter expert for product UI and documentation localization, overseeing coordination efforts.Drive and implement a localization strategy to ensure the accessibility of Contentful’s product UI and documentation for a global audience.What You Need to Succeed