Customer Support Engineer at Contentful | London

Join Wise as a Senior Content Designer specializing in verification processes. In this role, you will create user-centered content that enhances the customer experience, ensuring clarity and consistency across our digital platforms. You will collaborate closely with product managers, UX designers, and engineers to develop and refine our verification-related content.

Your mission:As a key member of the Business Onboarding Verification team at Wise, you will play a pivotal role in transforming the way we verify business customers on a global scale. Your work will harmonize exceptional customer experiences with compliance and regulatory standards.Your contributions will resonate throughout the entire organization, influencing customer-facing teams, platform teams, tool development teams, and regional units around the world. You will showcase the power of strategic content design in every interaction.Utilizing your systems-thinking approach, leadership capabilities, and content design expertise, you will craft comprehensive user journeys, minimize hurdles, and facilitate seamless onboarding for Wise customers.Your responsibilities will include:Defining the future of verification by establishing a clear vision, implementing standards, and creating scalable patterns across various teams at Wise.Taking ownership of content design within your squad, shaping messaging and user experiences.Collaborating with design leaders from other squads to create a unified, cohesive experience for customers.Working alongside regional teams, tooling teams, operations teams, and compliance to ensure simplicity and consistency throughout the user journeys.Leveraging your design leadership skills to enhance quality, maturity, and alignment within the squad.Partnering with product design, management, and engineering teams to lead initiatives and deliver impactful work.Strategically planning and prioritizing tasks, while onboarding new content designers as the team expands.In this role, you’ll have the chance to:Guide teams towards impactful outcomes and produce work you can take pride in.Engage hands-on, leading by example and raising the standard.Enhance the quality of product and content design — defining excellence and helping to achieve it.Be part of a talented design team driven by positive change.Contribute to a mission that empowers individuals and businesses to take control of their finances.About you:You are an experienced content designer with a track record of delivering complex, high-quality products.Your expertise in B2B environments has equipped you with a deep understanding of businesses of all sizes and their unique challenges.You thrive in complex and ambiguous situations, successfully guiding teams through them.You can navigate technical discussions with engineering, regulatory dialogues with compliance, and operational logistics with ease.You possess a keen eye for quality and know how to mentor designers and teams to achieve it.Your influence and inspiration drive others within a culture that values autonomy and empowerment.You foster effective partnerships across the organization, building strong relationships with peers.

About Our TeamAt Miro, we boast a dedicated and agile content design team comprised of three dynamic professionals, driving multiple key initiatives. This compact size empowers us to be adaptable, resilient, and adept at prioritizing projects that yield significant impact. As essential members of the Design organization, we play a crucial role in enhancing user experiences through our work on high-impact initiatives. Embracing a hybrid model, we immerse ourselves within priority cross-functional teams to create user-centered content that not only guides but also delights our users, while also extending support to lower-priority projects.About the RoleWe invite a skilled Content Designer with a passion for AI to join our vibrant team and engage directly in transformative projects that elevate the Miro experience. This position is housed within our AI Canvas team, focusing on optimizing our AI Workflow experiences. You'll collaborate with senior leaders across product, design, and engineering to establish frameworks that facilitate the creation of consistent AI content at scale.As a pivotal contributor, you'll help shape the content design discipline at Miro, working hand-in-hand with product managers, designers, researchers, and product marketers to deliver content that enhances usability and drives user adoption. This is a remarkable opportunity to make a substantial impact on our product while contributing to the growth of our content design practice.

Join The Economist Group as a Senior Content Designer where you will play a pivotal role in shaping the user experience through compelling content. You will collaborate with cross-functional teams to create engaging digital experiences that resonate with our audience. Your expertise will guide the development of content strategies, ensuring consistency and clarity across all platforms.

wehrtyou is hiring a Design Verification Engineer to help ensure the quality and reliability of new designs. This position is available in Austin, Boulder, Chicago, London, or New York. Role overview This role centers on verifying the functionality of complex hardware or system designs. The Design Verification Engineer works closely with colleagues from different teams to review requirements, identify potential issues, and confirm that products meet high quality standards. What you will do Develop and maintain verification plans for new and existing designs Create and execute test cases to validate product functionality Collaborate with engineering and product teams to address issues and improve processes Location Positions are available in Austin, TX; Boulder, CO; Chicago, IL; London, UK; and New York, NY.

Wise is seeking a Senior Content Designer in London to help shape content that connects with users around the world. This position focuses on developing clear, engaging language that supports Wise’s products and services. Role overview As a Senior Content Designer, the main responsibility is to create content that puts users first. The role involves designing messages and flows that guide customers, making complex topics easy to understand. Collaboration with product, design, and engineering teams is a regular part of the job, ensuring that content fits seamlessly into the overall customer journey. What you will do Develop and refine user-focused content for Wise’s platforms Work closely with cross-functional teams to improve the customer experience Craft messages that are clear, concise, and tailored to a global audience Requirements Experience designing content for digital products or services Strong collaboration skills and comfort working with multiple teams Ability to create content that simplifies complex information

Join Contentful as a Senior Product Manager and play a crucial role in shaping the future of our product offerings. You will lead cross-functional teams, drive product vision, and ensure that our solutions meet the evolving needs of our customers. Your expertise will guide the product lifecycle from conception to launch, with a focus on delivering exceptional user experiences.

Join Our Team! Contentful is seeking a Senior Data Engineer to play a pivotal role in designing, developing, and scaling advanced data solutions that drive analytics, operational reporting, and strategic decision-making within our organization. You will collaborate closely with our data, analytics, and business teams to create robust data pipelines, models, and integrations that ensure clean, reliable, and actionable data. You will be an integral part of a small, geographically diverse engineering team that operates with a product mindset—delivering iterative value while partnering closely with business and analytics stakeholders, and taking ownership of both the development and operational aspects of a critical data platform. Your Responsibilities Design, build, and maintain scalable data pipelines and transformations that integrate multiple systems and sources. Create high-quality data models that cater to analytics, reporting, and operational use cases. Collaborate with analytics, product, and business teams to identify data needs and translate them into effective technical solutions. Establish and enforce strong data quality, validation, and monitoring protocols to ensure the reliability and trustworthiness of our data. Optimize data storage, processing, and performance within cloud data warehousing environments. Contribute to the ongoing improvement of our modern data platform, including tooling, standards, and best practices. Support the operations of the data platform by troubleshooting issues, enhancing reliability, and ensuring SLAs are consistently met. Engage with cross-functional partners on governance, documentation, definitions, and data stewardship. Implement CI/CD practices and Infrastructure-as-Code (IaC) for automated deployment, testing, and environment management. Participate in code reviews, design discussions, and operational on-call rotations as required. Mentor team members and promote data engineering best practices across the organization. Your Skills and Experience Essential Qualifications 5+ years of experience in a Data Engineering or similar technical role. Expertise in SQL and experience working with cloud data warehouses (e.g., Snowflake, Redshift, BigQuery). Experience in building and maintaining ETL/ELT pipelines using tools such as dbt, Airflow, or similar frameworks. Proficiency in Python or another scripting language. Strong understanding of data modeling, data structures, and modern data architecture principles.

Join Contentful as a Senior Product Manager, where you will lead innovative product strategies, drive growth, and enhance user experiences across our platforms. You will collaborate with cross-functional teams, leveraging data-driven insights to inform product decisions and contribute to the overall vision of our organization.

Perk, formerly known as TravelPerk, develops a platform that streamlines travel and spend management for organizations. The platform automates tasks such as booking trips, tracking expenses, and managing invoices, which reduces manual work and frees up time for more important projects. Over 10,000 organizations, including Wise, On Running, Breitling, and Fabletics, rely on Perk to address productivity challenges. The company estimates that lost productivity can reach up to 7 hours per employee each week, representing a global cost of $1.7 trillion. Founded in 2015, Perk has expanded to a team of more than 1,800 employees across 12 offices, with headquarters in London and Boston. The company focuses on making work simpler and more efficient by combining innovation, control, and ease of use in its products. Values and Culture Ownership, collaboration, and a commitment to customer experience are central to how the team works. Curiosity, a sense of purpose, and a growth mindset guide the company’s approach. Team members bring together backgrounds in both travel and SaaS, representing over 70 nationalities. Learn more at www.perk.com.

We are seeking a talented Contract Content Designer specializing in AI for an exciting 3-month initial contract, with an immediate start date.Position: Content Designer: AI SpecialistWork Schedule: 2 days per week based in London, Victoria.Key Responsibilities:Setting AI Content StandardsEstablish metadata, taxonomies, and schemas that enhance AI retrieval, RAG pipelines, and vector search capabilities.Design and document content standards tailored for conversational, generative, and AI-enhanced user experiences.Collaborate with CMS teams to sustain scalable content models optimized for automation and machine comprehension.Create modular, atomic content that AI systems can compose, repurpose, or personalize.Leading Personalization EffortsAssist business initiatives that investigate how personalization strategies can boost product conversion rates.Investigate AI integrations with experimentation tools (e.g., Kameleoon) to facilitate data-driven personalization.Advancing Content CreationDevelop and evaluate AI-driven writing workflows utilizing LLMs, copilots, and automation tools.Enhance writing, editing, summarization, localization, and content transformation processes while ensuring quality and compliance.Generate reusable templates, frameworks, and patterns for scalable AI-generated content.Formulate effective prompt strategies and content rules to guarantee safe, precise, and brand-aligned outputs.Conduct experiments comparing human, AI-assisted, and hybrid content generation methodologies.Set quality and safety benchmarks (tone, accuracy, bias, fallback behavior).Essential QualificationsPortfolio required: Please provide case studies/examples that demonstrate the impact of AI-driven content solutions.7+ years of experience in Content Design, UX Writing, or Content Strategy.Proficient hands-on experience with LLMs/AI tools for content creation and workflow optimization.Capability to design prompts, templates, and structured content formats.Experience in writing for AI-driven products (e.g., assistants, generators, intelligent workflows).Familiarity with headless CMS and API-driven content systems.Knowledge of responsible AI practices, bias mitigation, and safe content design principles.Strong understanding of metadata, taxonomies, schemas, and structured content models.Adept at balancing human oversight with AI automation.Excellent cross-functional collaboration skills (engineering, data science, research).Desirable SkillsExperience with RAG systems, vector databases, or knowledge graphs.Familiarity with prompt evaluation frameworks and model assessment.Basic understanding of machine learning concepts.Equal Opportunities StatementWe are an equal opportunity employer and warmly welcome applications from all qualified individuals.

Join Contentful as a Strategic Alliances Manager, where you will play a pivotal role in forging and nurturing key partnerships that drive our business forward. Your expertise will contribute to developing strategic initiatives that enhance our market presence and value proposition.

Tessl is an innovative Series A startup based in London, founded by the visionary Guy Podjarny. We have successfully secured over $100 million in funding from distinguished investors such as Index Ventures, Accel, GV, and Boldstart. This year, we proudly ranked #2 in Sifted EU’s B2B SaaS Rising 100 and #20 in Sifted's AI 100.At Tessl, we are at the forefront of the AI revolution in software development. Our mission is to empower AI Native Developers to define software features, architecture, and workflows using specifications instead of coding, thereby guiding AI agents in their tasks. We are committed to building a groundbreaking platform that shapes this new paradigm and leads the developer community surrounding it.Joining Tessl means becoming an integral part of our early-stage team, with the unique opportunity to influence the future of software creation and maintenance.About the RoleWe are seeking a skilled Marketing Designer to contribute to daily design initiatives across Tessl and our community brand, AI Native Dev.This role is hands-on and production-focused. You will be responsible for crafting high-quality visual assets for content, social media, events, and sales, ensuring our ideas are executed consistently, punctually, and at a high standard.Your ResponsibilitiesContent & Editorial DesignDesign engaging blog thumbnails and featured imagesCreate visually appealing podcast thumbnailsEnhance long-form content with diagrams, illustrations, and visual highlightsAdapt visual assets for various platforms and formatsSocial Media Assets (Paid & Organic Campaigns)Develop social media assets for LinkedIn, X, and community channelsCreate templates for recurring content and campaignsSupport announcements, launches, event promotions, and community updatesEnsure all assets are consistent, clear, and optimized for each platformEvent & Field Marketing AssetsDesign event materials including pop-up banners, signage, presentation decks, and slide templatesCreate conference booth designs and merchandiseSales & Enablement CollateralDesign compelling sales decks and one-pagersAssist in creating case studies, solution briefs, and product explainersDigital Marketing AssetsProduce digital assets for various marketing channels

Hypersonica develops defense technology in Europe, focusing on speed, resilience, and independence. The company tackles complex technical problems that influence the future direction of the industry. Role overview The Senior Verification and Validation Systems Engineer position is based in London and supports a core business priority. This role requires deep technical knowledge, independent problem-solving, and sound decision-making. Senior engineers at Hypersonica have a direct influence on both project outcomes and the company’s overall progress. What sets this role apart Contributes directly to European technological sovereignty and defense capability Offers the chance to shape responsibilities based on individual strengths and insights Collaboration with a small, highly skilled team Requirements Significant experience in systems engineering, verification, or validation Proven ability to work independently and deliver results with minimal supervision Track record of achieving ambitious or unconventional goals Hypersonica values expertise and unique viewpoints more than formal titles. The scope of this position will adapt as the engineer brings their own skills and ideas to the team.

Join Wise as a Content Design Lead focusing on Consumer Onboarding. In this pivotal role, you will craft and lead the creation of engaging content that enhances the onboarding experience for our users. Your insights will shape how we communicate with our audience, ensuring clarity and user engagement. You’ll collaborate closely with product teams to align content strategies with user needs.

Are you a passionate and creative Senior Content Creator ready to elevate your career? Join Oliver, a dynamic and innovative company based in London, where you will play a crucial role in content development and strategy. You'll collaborate with cross-functional teams to create compelling content that resonates with target audiences and enhances brand visibility.

About the Opportunity Join Contentful as a Full Stack Software Engineer and drive innovation through Automations, Workflows, and Collaboration Tools. Become an integral part of the pioneering team at Contentful, a platform that empowers thousands of customers to manage and scale their content effectively. We are looking for enthusiastic Full Stack Software Engineers who are eager to create high-performance applications using cutting-edge technologies. If you are excited about transforming the realm of Automations, Workflows, and team collaboration within the Contentful ecosystem and possess experience with TypeScript, React, and Node.js, we invite you to join our team. What to Expect? Collaborate and Innovate: Work in close partnership with product managers, designers, and fellow engineers to develop top-tier automation, workflow, and collaboration features for our clients. Full Stack Development: Design, develop, and maintain scalable features across both frontend and backend using TypeScript, React, and Node.js. Collaboration Tools Integration: Implement and integrate collaboration technologies to boost team productivity and enhance user experiences across the platform. Holistic Thinking: Approach projects with a comprehensive view, considering all components and systems to enhance the user experience. Rapid Problem-Solving: Swiftly address bugs and issues to improve customer satisfaction. Data-Driven Development: Leverage analytics to inform product decisions and refine features. Continuous Improvement: Engage in code reviews and contribute to enhancing our development processes. Stay Current: Remain updated on the latest industry trends, particularly in automations, workflows, and collaboration tools.

About the Opportunity At Contentful, we are dedicated to establishing a secure and reliable service, investing substantial resources in our security initiatives. Our Security team plays a pivotal role in corporate-wide information security management programs and collaborates closely with various internal teams. We believe that security should be deeply rooted in DevOps principles, supported by robust and repeatable processes. We are in search of a passionate and results-oriented Senior Security Analyst who possesses a strong background in analyzing and managing information security incidents, along with a proven track record of contributing to the development and design of security programs. In this role, you will be responsible for daily alert investigations and incident response, while also being empowered to proactively influence changes that will enhance our Security program. The ideal candidate will have experience in triaging new and unfamiliar alerts, leading technical workstreams during incidents, and managing medium-scale incidents. You should be adept at creating and maintaining high-quality threat detection mechanisms and demonstrate a solid understanding of common Information Security principles and frameworks, paired with excellent communication skills and a continuous eagerness to learn and grow. As a Senior Security Analyst, you will work independently and as part of a globally distributed team, collaborating with stakeholders across the organization to ensure comprehensive risk mitigation while minimizing impacts on end users.

Join Contentful as a Senior Backend & Infrastructure Software Engineer and play a pivotal role in shaping the future of our platform. In this role, you will design and implement robust backend solutions that enhance our infrastructure capabilities, ensuring scalability and performance. Collaborate with cross-functional teams to tackle complex technical challenges and drive innovation within the organization.