Customer Support Engineer at Contentful | London

Join Hutch as an Associate Content Designer!Hutch is a leading mobile games developer and publisher, dedicated to creating engaging gaming experiences. Based in vibrant locations including London, Dundee, and Canada, we aim to foster the most diverse and engaged automotive gaming community on mobile platforms. With over 300 million players, our commitment to quality and community engagement drives our game development initiatives.At Hutch, we prioritize the well-being of our employees, allowing you to craft exceptional games while maintaining a healthy work-life balance. Our small, empowered teams collaborate closely to tackle creative and technical challenges, ensuring that our games are not only fun but also of the highest quality.We invite you to be part of our mission, which centers around player-driven experiences and community engagement.Role Overview:As an Associate Content Designer for our flagship title, F1 Clash®, you will manage the entire production and deployment of live operations content, ensuring an immersive and engaging experience for our players throughout the F1® season. Your responsibilities will include setting up in-game assets, balancing events, and collaborating with Product, Production, and QA teams to maintain high-quality standards across all game environments.Your passion for Formula 1®, motorsports, or racing management games will be pivotal in delivering authentic content that resonates with our player community.

Senior Product Manager | Product | London | PermanentJoin Hutch, a premier mobile games developer and publisher, with studios located in vibrant London, Dundee, and Canada. Our mission is to cultivate the most diverse and engaged automotive gaming community on mobile platforms. With over 300 million players enjoying our games and exciting new titles in the pipeline, we are at the forefront of the mobile gaming industry.At Hutch, we prioritize our people. Here, you will have the opportunity to create exceptional games while maintaining a healthy work-life balance. We are committed to ensuring our team members are content and well-supported in their endeavors.Our teams are small and empowered, fostering an environment where creativity and technical challenges are embraced collaboratively. We believe that having fun while creating great games is essential.Our core values include prioritizing our employees' well-being, empowering small teams, maintaining transparency, embracing a test-and-learn approach, and placing community at the center of our mission. We want you to focus on what truly enhances our players' experiences.We are driven by player engagement! Come join our mission!Role OverviewHutch is seeking a Senior Product Manager to drive feature development and manage the roadmap for our flagship motorsports title, F1 Clash. As we aspire to become the leading mobile racing game globally, we need a product leader adept at transforming high-level strategies into impactful player experiences that contribute to sustained business success.In this pivotal role, you will lead cross-functional Feature Pods, overseeing the lifecycle of new systems and mechanics from ideation to global launch. Your primary objective is to enhance the game’s core experience by integrating industry best practices to ensure our features are both commercially successful and engaging.Key ResponsibilitiesRoadmap Delivery & Feature LeadershipFeature Pod Ownership: Lead multidisciplinary teams (Design, Engineering, Art) to conceptualize, develop, and launch significant game features that positively influence core engagement and performance metrics.Problem-First Discovery: Collaborate with our Analytics team to perform comprehensive game analysis that identifies friction points and core product challenges, ensuring our roadmap targets specific player and business needs.Specs & Goal Setting: Develop detailed product specifications and establish clear success metrics for every feature, aligning the team on how new systems contribute to the overall business health.Impactful Rollouts & Experiments: Manage the complete go-to-market strategy for new features, ensuring successful rollouts, including any experiments or optimizations.Product Strategy & Shared OperationsShared Operations: Collaborate with the PM team to oversee releases, game health, user acquisition, forecasting, and support for small features.Performance Analysis: Continuously monitor post-launch performance, utilizing data to drive ongoing improvements.

Principal Product Manager | Product | London | Full-TimeAt Hutch, we're a pioneering mobile games developer and publisher with studios located in the heart of London, Dundee, and Canada. Our mission is to create the most diverse and engaged automotive gaming community on mobile platforms. Having amassed over 300 million players, we are continually innovating with exciting new titles in the pipeline.We prioritize our people, offering an environment where you can create exceptional games while maintaining a healthy work-life balance. We are committed to ensuring our team members are both happy and healthy.Our teams are small yet empowered, allowing them to tackle creative and technical challenges collaboratively, fostering a fun and engaging workplace.Our core beliefs include prioritizing our people, empowering small teams, promoting transparency, embracing a test-and-learn approach, placing community at the heart of our mission, and providing the freedom to focus on what truly enhances our players' experience.We are driven by our players! Join us on this exciting journey!Role Overview: Principal Product ManagerHutch is seeking an experienced Principal Product Manager to lead the strategic direction and growth of our flagship motorsport title - F1 Clash. This role is pivotal in our ambition to become the leading mobile racing game.As a Principal Product Manager, you will be the strategic architect for the game's economy and live operations. You will oversee the roadmap, manage complex pricing structures, and lead a high-performance team to elevate the game to unprecedented heights.Key ResponsibilitiesStrategic Leadership & Economy OwnershipVision & Strategy: Develop and implement the comprehensive Live Operations & Economy roadmap, aligning seasonal updates with long-term commercial objectives and sustainable growth.Economy & Pricing Governance: Assume full responsibility for in-game balance, currency management, and pricing strategy to enhance player lifetime value (LTV) and satisfaction.Annual Season Change Ownership: Spearhead the critical Annual Season & Economy Reset—crafting the strategy for significant meta shifts and economic refreshes that shape the game's annual cycle.Optimization & Scale: Lead the A/B testing initiatives and identify the technical tools necessary to establish an elite, automated team workflow.Execution & Team ManagementContent & Campaign Delivery: Collaborate closely with the Design team, CRM Manager, and Associate PM to ensure the successful execution of events, promotions, CRM strategies, and Webstore operations.Operational Excellence: Guarantee seamless live operations, ensuring total economic stability and impactful content refreshes.Leadership & Mentorship: Mentor and develop the Associate PM, fostering a culture of accuracy, innovative problem solving, and data-driven decision-making.

Join Our Team as a Junior Live Operations Artist!At Hutch, a leading mobile games developer and publisher with studios located in London, Dundee, and Canada, we are on a mission to cultivate the most diverse and engaged automotive gaming community in the mobile space. With over 300 million players enjoying our games, we are excited about the new titles we have in the pipeline.We prioritize our team’s well-being, ensuring that you can create exceptional games while maintaining a healthy work-life balance. Our culture is centered around happiness and health.Our teams are small, empowered, and collaborative. You will have the freedom to tackle creative and technical challenges, work closely with your peers to develop outstanding games, and enjoy the process along the way.Our guiding principles include taking care of our people, promoting teamwork, maintaining transparency, embracing a test-and-learn mindset, focusing on community, and allowing our team to dedicate their efforts to what truly impacts our players.Driven by our players’ feedback, we invite you to be a part of our journey!Your RoleAs a Junior Live Operations Artist for the F1 Clash team in London, you will play a crucial role in creating visually stunning in-game Live Operations content, including live events, promotional offers, and campaigns. If you are a graphic designer, UI designer, or digital artist eager to kickstart your career in gaming, we want to hear from you!You will work closely with a dedicated team, generating event concepts, refining your graphic design skills, and producing captivating artwork in the exhilarating world of Formula 1. Under the guidance of the lead artist, you will manage the live ops visual design process from concept to in-game implementation, collaborating with art, product, and marketing teams.Key ResponsibilitiesCreate engaging, high-impact visual assets for in-game Live Operations, including logos, icons, promotional offers, splash screens, and event panels that enhance player engagement.Transform key Live Operations initiatives into player-facing visuals of the highest quality.Collaborate with Art, Product, and Marketing teams to ensure visual consistency, cohesive messaging, and branding across all Live Operations content.Document design decisions clearly and provide assets based on design briefs, focusing on message hierarchy and effective communication with team members.Support the art asset and implementation pipeline under the lead artist's direction.Ensure alignment in asset specifications, including naming conventions, hierarchies, resolutions, and formats.Prepare creative assets for outsourcing when necessary.

About Our TeamAt Miro, we boast a dedicated and agile content design team comprised of three dynamic professionals, driving multiple key initiatives. This compact size empowers us to be adaptable, resilient, and adept at prioritizing projects that yield significant impact. As essential members of the Design organization, we play a crucial role in enhancing user experiences through our work on high-impact initiatives. Embracing a hybrid model, we immerse ourselves within priority cross-functional teams to create user-centered content that not only guides but also delights our users, while also extending support to lower-priority projects.About the RoleWe invite a skilled Content Designer with a passion for AI to join our vibrant team and engage directly in transformative projects that elevate the Miro experience. This position is housed within our AI Canvas team, focusing on optimizing our AI Workflow experiences. You'll collaborate with senior leaders across product, design, and engineering to establish frameworks that facilitate the creation of consistent AI content at scale.As a pivotal contributor, you'll help shape the content design discipline at Miro, working hand-in-hand with product managers, designers, researchers, and product marketers to deliver content that enhances usability and drives user adoption. This is a remarkable opportunity to make a substantial impact on our product while contributing to the growth of our content design practice.

Join The Economist Group as a Senior Content Designer where you will play a pivotal role in shaping the user experience through compelling content. You will collaborate with cross-functional teams to create engaging digital experiences that resonate with our audience. Your expertise will guide the development of content strategies, ensuring consistency and clarity across all platforms.

Product Manager | London | PermanentWelcome to Hutch, a dynamic mobile games developer and publisher with studios located in the heart of London, Dundee, and Canada. Our goal is to cultivate the most diverse and engaged automotive gaming community on mobile platforms. With over 280 million players enjoying our games, we are committed to innovating and developing new titles that captivate our audience.At Hutch, we prioritize our team members. Here, you can create exceptional games while maintaining a healthy work-life balance. We are dedicated to fostering an environment where our employees thrive, both personally and professionally.Our teams are small yet powerful, allowing for creative collaboration and technical exploration. We empower our employees to tackle challenges together, ensuring that they not only produce remarkable games but also enjoy the journey.We champion transparency, continuous improvement, and a player-centric approach. Join us in our mission to make a difference for our players!Role OverviewWe are seeking a Product Manager to spearhead the growth of our flagship motorsports title, F1 Clash, and to help us achieve our ambition of becoming the leading mobile racing game.As a Product Manager, you will have the opportunity to work on one of the most significant intellectual properties in the gaming world, designing and enhancing features, systems, and events to elevate the game to new heights.Key ResponsibilitiesDesign, scope, and implement features and events that enhance player experience and drive positive metrics.Adopt an entrepreneurial mindset to experiment with new ideas and set up live operations that optimize game performance.Conduct user and competitive research, alongside performance data analysis, to uncover growth opportunities for the game.Collaborate with teams such as Consumer Insights and Product Marketing to amplify the impact of your initiatives.Utilize dashboards and analytics to forecast game performance, articulating findings to the broader team.Advocate for players by closely monitoring and enhancing the player experience.

Perk, formerly known as TravelPerk, develops a platform that streamlines travel and spend management for organizations. The platform automates tasks such as booking trips, tracking expenses, and managing invoices, which reduces manual work and frees up time for more important projects. Over 10,000 organizations, including Wise, On Running, Breitling, and Fabletics, rely on Perk to address productivity challenges. The company estimates that lost productivity can reach up to 7 hours per employee each week, representing a global cost of $1.7 trillion. Founded in 2015, Perk has expanded to a team of more than 1,800 employees across 12 offices, with headquarters in London and Boston. The company focuses on making work simpler and more efficient by combining innovation, control, and ease of use in its products. Values and Culture Ownership, collaboration, and a commitment to customer experience are central to how the team works. Curiosity, a sense of purpose, and a growth mindset guide the company’s approach. Team members bring together backgrounds in both travel and SaaS, representing over 70 nationalities. Learn more at www.perk.com.

Join Wise as a Senior Content Designer specializing in verification processes. In this role, you will create user-centered content that enhances the customer experience, ensuring clarity and consistency across our digital platforms. You will collaborate closely with product managers, UX designers, and engineers to develop and refine our verification-related content.

Wise is seeking a Senior Content Designer in London to help shape content that connects with users around the world. This position focuses on developing clear, engaging language that supports Wise’s products and services. Role overview As a Senior Content Designer, the main responsibility is to create content that puts users first. The role involves designing messages and flows that guide customers, making complex topics easy to understand. Collaboration with product, design, and engineering teams is a regular part of the job, ensuring that content fits seamlessly into the overall customer journey. What you will do Develop and refine user-focused content for Wise’s platforms Work closely with cross-functional teams to improve the customer experience Craft messages that are clear, concise, and tailored to a global audience Requirements Experience designing content for digital products or services Strong collaboration skills and comfort working with multiple teams Ability to create content that simplifies complex information

We are seeking a talented Contract Content Designer specializing in AI for an exciting 3-month initial contract, with an immediate start date.Position: Content Designer: AI SpecialistWork Schedule: 2 days per week based in London, Victoria.Key Responsibilities:Setting AI Content StandardsEstablish metadata, taxonomies, and schemas that enhance AI retrieval, RAG pipelines, and vector search capabilities.Design and document content standards tailored for conversational, generative, and AI-enhanced user experiences.Collaborate with CMS teams to sustain scalable content models optimized for automation and machine comprehension.Create modular, atomic content that AI systems can compose, repurpose, or personalize.Leading Personalization EffortsAssist business initiatives that investigate how personalization strategies can boost product conversion rates.Investigate AI integrations with experimentation tools (e.g., Kameleoon) to facilitate data-driven personalization.Advancing Content CreationDevelop and evaluate AI-driven writing workflows utilizing LLMs, copilots, and automation tools.Enhance writing, editing, summarization, localization, and content transformation processes while ensuring quality and compliance.Generate reusable templates, frameworks, and patterns for scalable AI-generated content.Formulate effective prompt strategies and content rules to guarantee safe, precise, and brand-aligned outputs.Conduct experiments comparing human, AI-assisted, and hybrid content generation methodologies.Set quality and safety benchmarks (tone, accuracy, bias, fallback behavior).Essential QualificationsPortfolio required: Please provide case studies/examples that demonstrate the impact of AI-driven content solutions.7+ years of experience in Content Design, UX Writing, or Content Strategy.Proficient hands-on experience with LLMs/AI tools for content creation and workflow optimization.Capability to design prompts, templates, and structured content formats.Experience in writing for AI-driven products (e.g., assistants, generators, intelligent workflows).Familiarity with headless CMS and API-driven content systems.Knowledge of responsible AI practices, bias mitigation, and safe content design principles.Strong understanding of metadata, taxonomies, schemas, and structured content models.Adept at balancing human oversight with AI automation.Excellent cross-functional collaboration skills (engineering, data science, research).Desirable SkillsExperience with RAG systems, vector databases, or knowledge graphs.Familiarity with prompt evaluation frameworks and model assessment.Basic understanding of machine learning concepts.Equal Opportunities StatementWe are an equal opportunity employer and warmly welcome applications from all qualified individuals.

Your mission:As a key member of the Business Onboarding Verification team at Wise, you will play a pivotal role in transforming the way we verify business customers on a global scale. Your work will harmonize exceptional customer experiences with compliance and regulatory standards.Your contributions will resonate throughout the entire organization, influencing customer-facing teams, platform teams, tool development teams, and regional units around the world. You will showcase the power of strategic content design in every interaction.Utilizing your systems-thinking approach, leadership capabilities, and content design expertise, you will craft comprehensive user journeys, minimize hurdles, and facilitate seamless onboarding for Wise customers.Your responsibilities will include:Defining the future of verification by establishing a clear vision, implementing standards, and creating scalable patterns across various teams at Wise.Taking ownership of content design within your squad, shaping messaging and user experiences.Collaborating with design leaders from other squads to create a unified, cohesive experience for customers.Working alongside regional teams, tooling teams, operations teams, and compliance to ensure simplicity and consistency throughout the user journeys.Leveraging your design leadership skills to enhance quality, maturity, and alignment within the squad.Partnering with product design, management, and engineering teams to lead initiatives and deliver impactful work.Strategically planning and prioritizing tasks, while onboarding new content designers as the team expands.In this role, you’ll have the chance to:Guide teams towards impactful outcomes and produce work you can take pride in.Engage hands-on, leading by example and raising the standard.Enhance the quality of product and content design — defining excellence and helping to achieve it.Be part of a talented design team driven by positive change.Contribute to a mission that empowers individuals and businesses to take control of their finances.About you:You are an experienced content designer with a track record of delivering complex, high-quality products.Your expertise in B2B environments has equipped you with a deep understanding of businesses of all sizes and their unique challenges.You thrive in complex and ambiguous situations, successfully guiding teams through them.You can navigate technical discussions with engineering, regulatory dialogues with compliance, and operational logistics with ease.You possess a keen eye for quality and know how to mentor designers and teams to achieve it.Your influence and inspiration drive others within a culture that values autonomy and empowerment.You foster effective partnerships across the organization, building strong relationships with peers.

Join Octagon, a pioneering global creative agency specializing in sports and entertainment partnerships. With a diverse team of over 800 professionals worldwide, we collaborate with brands to craft innovative ideas that resonate with fans, igniting their passions. Our perspective transforms complexity into opportunity, championing authenticity, creativity, and sustainability to achieve remarkable results in our industry.We invite you to explore an exciting opportunity within our vibrant culture of creativity, content, and events.Our Core Values:Empowerment, intelligence, inclusivity, innovation, and impact are the principles that guide our actions and define our collaborative spirit. As a senior leader, you will exemplify these values in your role and inspire your team to embody them in every aspect of our operations.Position Overview:We are thrilled to announce the opening for an exceptional Account Director to join our London office. This pivotal role will oversee track-side hospitality programs and brand activations for a key motorsport client, focusing on comprehensive product supply, logistics, and service delivery throughout the F1 season.If you have a reputation for delivering outstanding client service and a proven track record of executing impactful live events, we want to connect with you. You will be an inspiring leader, dedicated to mentoring and developing your team while achieving exceptional results and enhancing our motorsport and experiential offerings.We seek a passionate marketer with a solid background in Formula 1 sponsorships and events. A deep understanding of the F1 hospitality ecosystem is essential, with experience working with beverage brands being a plus but not mandatory.

Join Contentful as a Strategic Alliances Manager, where you will play a pivotal role in forging and nurturing key partnerships that drive our business forward. Your expertise will contribute to developing strategic initiatives that enhance our market presence and value proposition.

Join Contentful as a Senior Product Manager and play a crucial role in shaping the future of our product offerings. You will lead cross-functional teams, drive product vision, and ensure that our solutions meet the evolving needs of our customers. Your expertise will guide the product lifecycle from conception to launch, with a focus on delivering exceptional user experiences.

Tessl is an innovative Series A startup based in London, founded by the visionary Guy Podjarny. We have successfully secured over $100 million in funding from distinguished investors such as Index Ventures, Accel, GV, and Boldstart. This year, we proudly ranked #2 in Sifted EU’s B2B SaaS Rising 100 and #20 in Sifted's AI 100.At Tessl, we are at the forefront of the AI revolution in software development. Our mission is to empower AI Native Developers to define software features, architecture, and workflows using specifications instead of coding, thereby guiding AI agents in their tasks. We are committed to building a groundbreaking platform that shapes this new paradigm and leads the developer community surrounding it.Joining Tessl means becoming an integral part of our early-stage team, with the unique opportunity to influence the future of software creation and maintenance.About the RoleWe are seeking a skilled Marketing Designer to contribute to daily design initiatives across Tessl and our community brand, AI Native Dev.This role is hands-on and production-focused. You will be responsible for crafting high-quality visual assets for content, social media, events, and sales, ensuring our ideas are executed consistently, punctually, and at a high standard.Your ResponsibilitiesContent & Editorial DesignDesign engaging blog thumbnails and featured imagesCreate visually appealing podcast thumbnailsEnhance long-form content with diagrams, illustrations, and visual highlightsAdapt visual assets for various platforms and formatsSocial Media Assets (Paid & Organic Campaigns)Develop social media assets for LinkedIn, X, and community channelsCreate templates for recurring content and campaignsSupport announcements, launches, event promotions, and community updatesEnsure all assets are consistent, clear, and optimized for each platformEvent & Field Marketing AssetsDesign event materials including pop-up banners, signage, presentation decks, and slide templatesCreate conference booth designs and merchandiseSales & Enablement CollateralDesign compelling sales decks and one-pagersAssist in creating case studies, solution briefs, and product explainersDigital Marketing AssetsProduce digital assets for various marketing channels

Join Our Team! Contentful is seeking a Senior Data Engineer to play a pivotal role in designing, developing, and scaling advanced data solutions that drive analytics, operational reporting, and strategic decision-making within our organization. You will collaborate closely with our data, analytics, and business teams to create robust data pipelines, models, and integrations that ensure clean, reliable, and actionable data. You will be an integral part of a small, geographically diverse engineering team that operates with a product mindset—delivering iterative value while partnering closely with business and analytics stakeholders, and taking ownership of both the development and operational aspects of a critical data platform. Your Responsibilities Design, build, and maintain scalable data pipelines and transformations that integrate multiple systems and sources. Create high-quality data models that cater to analytics, reporting, and operational use cases. Collaborate with analytics, product, and business teams to identify data needs and translate them into effective technical solutions. Establish and enforce strong data quality, validation, and monitoring protocols to ensure the reliability and trustworthiness of our data. Optimize data storage, processing, and performance within cloud data warehousing environments. Contribute to the ongoing improvement of our modern data platform, including tooling, standards, and best practices. Support the operations of the data platform by troubleshooting issues, enhancing reliability, and ensuring SLAs are consistently met. Engage with cross-functional partners on governance, documentation, definitions, and data stewardship. Implement CI/CD practices and Infrastructure-as-Code (IaC) for automated deployment, testing, and environment management. Participate in code reviews, design discussions, and operational on-call rotations as required. Mentor team members and promote data engineering best practices across the organization. Your Skills and Experience Essential Qualifications 5+ years of experience in a Data Engineering or similar technical role. Expertise in SQL and experience working with cloud data warehouses (e.g., Snowflake, Redshift, BigQuery). Experience in building and maintaining ETL/ELT pipelines using tools such as dbt, Airflow, or similar frameworks. Proficiency in Python or another scripting language. Strong understanding of data modeling, data structures, and modern data architecture principles.

Join Contentful as a Senior Product Manager, where you will lead innovative product strategies, drive growth, and enhance user experiences across our platforms. You will collaborate with cross-functional teams, leveraging data-driven insights to inform product decisions and contribute to the overall vision of our organization.

Join Wise as a Content Design Lead focusing on Consumer Onboarding. In this pivotal role, you will craft and lead the creation of engaging content that enhances the onboarding experience for our users. Your insights will shape how we communicate with our audience, ensuring clarity and user engagement. You’ll collaborate closely with product teams to align content strategies with user needs.