Customer Support Associate

Role Overview Braze is hiring a Weekend Shift Associate Support Representative in London. This role focuses on providing strong customer service and support during weekend hours. The position centers on helping clients resolve questions and technical problems, aiming to keep user experiences smooth and positive. Main Responsibilities Respond to client inquiries and requests during weekend shifts Troubleshoot reported issues and guide users toward solutions Work to maintain a seamless experience for Braze customers

Role Overview Braze is hiring an Associate Support Representative in London. This role focuses on helping customers use the Braze platform effectively and get the most out of its features. The position centers on delivering clear, helpful support and making sure clients have a positive experience. What You Will Do Respond to customer questions about the Braze platform Guide clients through platform features and functionality Help customers resolve issues so they can achieve their goals Communicate clearly and promptly with clients What Helps in This Role Strong communication skills Problem-solving mindset Interest in supporting customers and improving their experience This position is based in London.

Join Clipbook as a dedicated and detail-oriented Part-Time Media Intelligence Associate, focusing on weekend media monitoring and reporting. In this pivotal role, you will provide real-time intelligence and insights that drive our collaborations with leading organizations in public affairs, government, and advocacy.Key Responsibilities:Oversee the weekend quality control process for daily media reports and dashboards, ensuring all deliverables maintain the highest standards of clarity and insight.Act as a reliable point of contact for client feedback, working collaboratively to refine reporting strategies and align outputs with changing objectives.Assist in special projects aimed at enhancing customer delivery systems, including developing new workflows for engagement and reporting optimization.Proactively manage other high-priority tasks within a dynamic environment.Perform additional responsibilities as assigned.Ideal Candidate Qualifications:Exceptional attention to detail and a commitment to delivering polished, strategic outputs to sophisticated clients.Strong written and verbal communication skills with the ability to translate complex media coverage into clear, actionable insights.Proven track record of meeting deadlines and managing multiple priorities in a fast-paced, high-growth environment.Energetic, proactive, and excited to contribute to a mission-driven team transforming media intelligence engagement.Highly motivated and results-oriented, demonstrating responsiveness and a strong drive for success.Some familiarity with the communications, media, or public relations sectors.Bachelor's Degree in a relevant field.

Join AccuRx as an IT Support Associate in our vibrant Shoreditch office. We are looking for a motivated individual to provide essential support to our IT team, assisting with technical queries, troubleshooting issues, and ensuring smooth operations. This is an excellent opportunity for someone passionate about technology and eager to develop their career in IT.

Join our dedicated team at Home Instead Care as a Weekend Care Professional, where you can make a meaningful difference in the lives of our clients. We are looking for compassionate individuals who are passionate about providing high-quality care and support to the elderly in their own homes. As a Weekend Care Professional, you will be responsible for assisting clients with daily activities, ensuring their comfort and safety, and fostering a positive and supportive environment. This is a rewarding opportunity to help individuals maintain their independence and improve their quality of life.

Work Schedule: 1:00 PM – 10:00 PM (Evening Shift)Summary:We are seeking a dedicated Technical Litigation Support Analyst to provide exceptional technical hosting support to our global Project Management Teams. You will play a crucial role in managing electronic discovery solutions, assisting with the culling, processing, hosting, and conversion of electronically stored information (ESI) primarily for law firms and Fortune 500 companies.Key Responsibilities:Collaborate effectively with Project Management Teams and clients throughout the lifecycle of various cases.Troubleshoot technical issues with both internal and external stakeholders.Respond to client inquiries regarding web hosting software and perform administrative functions to cater to client needs.Manage multiple projects simultaneously to ensure timely completion of tasks.Facilitate a seamless transition of work between day and evening shifts.Utilize strong analytical skills to research solutions and determine the best course of action.Ensure all tasks are completed according to client and industry standards, adhering to specifications and deadlines.Engage in additional tech-based projects or duties as required.Work with Relativity and LAW to manage document productions, including Bates stamping, creating load files, and performing OCR.Develop custom event handlers and Relativity scripts to enhance workflow efficiency.

Join Synthesia, the premier AI video platform trusted by over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the US, driving innovation in visual communication and enterprise skill enhancement.As the AI landscape evolves, so do we. Our cutting-edge products empower organizations to improve communication and develop skills, placing people at the heart of successful enterprises.Following a remarkable Series E funding round that secured $200 million, our valuation has soared to $4 billion. With over $530 million in total funding from esteemed investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, we are backed by industry leaders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate at Synthesia, you will play a pivotal role in delivering exceptional first-line technical support to our enterprise clientele. You will engage in technical investigations, efficiently resolve customer inquiries, and progressively tackle more complex scenarios while honing your technical and analytical skills.Collaborating closely with seasoned Technical Support Specialists and Engineers, you will gain invaluable exposure to a variety of technical systems, enhancing both customer satisfaction and internal support processes. This position offers a fantastic opportunity to kickstart or elevate your career in technical support within a dynamic SaaS environment.

Join Acturis, a leading provider of software solutions for the insurance industry, as a Marketing Support Associate in our London office. In this dynamic role, you will assist the marketing team in executing campaigns, managing social media channels, and providing administrative support for marketing initiatives.Your contributions will play a crucial role in enhancing our brand presence and communicating our value to clients. If you are passionate about marketing and eager to help drive success, we would love to hear from you!

Technical Support AssociateLocation: London (Hybrid, 3+ days/week on-site) About Runna Runna builds tools to help everyday runners train like athletes. Our app delivers personalized coaching, structured training plans, and a supportive community. Whether someone is chasing a new 5k personal best or gearing up for a marathon, Runna aims to support every step. Runna is growing quickly. In November 2023, we closed a $6.5 million funding round led by JamJar, with support from Eka Ventures, Venrex, and Creator Ventures. In 2024, Apple named us a global finalist for iPhone App of the Year. In 2025, we joined Strava through acquisition. Our goal: become the leading global training platform for millions of runners. We’re looking for people who want to build something meaningful and lasting as we scale. Role Overview The Technical Support Associate helps Runna users resolve technical questions and troubleshoot app issues. Most problems are handled directly by this team, with only the most complex cases escalated to the Tech Team. This approach lets engineers focus on new features and bug fixes. This role suits someone who enjoys solving problems, cares about fitness, and takes pride in helping others. The work includes maintaining customer satisfaction, resolving technical issues, and building positive relationships in our community. Candidates who thrive on complex challenges and finding solutions will feel at home here. Work Location This is a hybrid position. On-site work in our London office is required at least three days per week (more than half of working time).

Join the dynamic team at the Telegraph Media Group as a Weekend Newsletter Editor. In this role, you will be responsible for curating engaging content for our weekend newsletters, ensuring that our readers receive the most relevant and exciting news stories. This is an excellent opportunity for individuals passionate about journalism and digital media.

Join our dedicated team as an Evening & Weekend Care Assistant, where you will play a vital role in enhancing the lives of our clients. You will provide essential support in daily activities, ensuring a safe and comfortable environment.

Join our dedicated team as an Evening & Weekend Care Assistant and make a meaningful impact in the lives of our clients. You will provide essential support and care to individuals in their homes, ensuring their comfort and well-being during evenings and weekends. Your role will involve assisting with daily living activities, personal care, and companionship, creating a positive environment for those you serve.

About Industrious Industrious is a leading provider of premium workplace-as-a-service solutions, known for creating highly rated workspaces. The company’s mission centers on making every workday exceptional for teams of all sizes, including its own staff. Collaboration, fresh ideas, and shared achievements shape daily life at Industrious. Team members are encouraged to bring their authentic selves to work, contributing to a culture that values diverse backgrounds and perspectives. Inclusion and respect are core values, and every individual’s uniqueness is celebrated. Learn more about Industrious and its culture at www.industriousoffice.com/careers. Role Overview: IT Associate – Europe Industrious seeks an adaptable IT Associate to join the global technology team in London (131 Finsbury Pavement). This role supports a variety of sites across Europe, balancing enterprise standards with local needs. The position suits someone with broad technical curiosity and a strong interest in troubleshooting complex issues. The IT Associate will work in a multifaceted support environment, staying current with new technologies and continuously improving the member experience. Strict adherence to global security protocols is required, along with the flexibility to address the unique technical challenges of different European locations. Main Responsibilities Comprehensive IT Support & Service Excellence: Provide Tier 1-2 technical support for multiple European locations, handling a range of hardware and software (macOS, Windows, iOS, and SaaS tools). Act as the main technical contact for members, resolving complex queries with a service-oriented approach and maintaining professionalism in every interaction. Lead on-site technical setup for new location launches, ensuring all systems are ready for operations.

About Caxton Associates:Founded in 1983, Caxton Associates is a prestigious global trading and investment firm with a strong presence in major financial hubs, including New York, London, Bengaluru, Monaco, Singapore, and Dubai. The firm specializes in managing client and proprietary capital through a diverse suite of investment products tailored to meet the unique requirements of its investors. Utilizing a multi-portfolio manager approach, Caxton excels in discretionary global macro investing, drawing on its extensive expertise across various asset classes and markets.About the Role:We are on the lookout for a dedicated Trading Support Engineer to become an integral part of our London Tradeflow team. In this role, you will play a crucial role in supporting front-office trading operations, ensuring the seamless flow of orders and executions across both internal and external trading systems.This hands-on production support position emphasizes monitoring live trading activities, analyzing order and execution flows, and troubleshooting any issues related to FIX connections and internal systems. You will collaborate closely with trading, operations, and global technology teams to guarantee timely and accurate trade processing.Success in this role demands meticulous attention to detail, excellent communication skills, and the ability to remain composed in fast-paced, time-sensitive environments.Responsibilities:As a valued member of the Tradeflow support team, your key responsibilities will include:Monitoring and supporting trade, order, and execution flows across FIX connections, internal order management systems, and external brokers and trading venues.Analyzing FIX message traffic (including orders, cancellations, rejections, and executions) to identify and resolve routing or workflow issues.Assisting with Bloomberg AIM order and execution workflows.Investigating trade breaks, discrepancies, and missing or delayed executions.Providing support for troubleshooting session drops, connectivity issues, and counterparty rejections.Coordinating with brokers, trading desks, and operations teams to address daily production challenges.Escalating incidents as necessary and providing clear status updates to stakeholders.Maintaining documentation and contributing to operational runbooks and procedures.Requirements:1–3 years of experience in supporting trading, middle office, or financial systems.Fundamental understanding of FIX messaging and the order-to-trade lifecycle.Familiarity with financial markets and execution workflows.Strong analytical and problem-solving abilities.Basic scripting skills, preferably in Python.Proficiency with log analysis and monitoring tools.Experience with version control systems (e.g., Git).Some knowledge of SQL and relational database schemas would be advantageous.Excellent written and verbal communication skills.Ability to work efficiently under pressure in time-sensitive trading environments.Exhibits and adheres to the highest ethical standards.

Galaxy Digital Services stands at the intersection of digital assets and data center infrastructure, building solutions for finance and artificial intelligence. The company’s institutional platform covers trading, investment banking, asset management, staking, self-custody, and tokenization technologies. Galaxy also invests in and operates advanced data centers to support AI and high-performance computing, focusing on scalable energy and computational resources in the U.S. Under CEO Michael Novogratz, the team brings together deep cryptocurrency knowledge and institutional experience. Offices span North America, Europe, the Middle East, and Asia, with headquarters in New York City. For more about their work, visit www.galaxy.com. Our values Pursue Excellence. Be Selective to Enhance Effectiveness. Stay Aligned While Being Independent. Express Disagreements Openly. Foster Independent Decision-Making. Assemble Exceptional Teams. Role overview The Production Support Engineer Associate role focuses on supporting mission-critical software systems for Galaxy Digital’s cryptocurrency business lines in London. This includes trading, risk, and settlement operations. The position is well suited for candidates with experience in financial services, though this is not required. What you will do Deliver client support for digital asset systems Troubleshoot and resolve complex technical issues Work closely with development teams to implement solutions Help ensure the stability and performance of trading and settlement platforms Requirements Experience in production support or a related technical field Background in financial services is preferred Strong problem-solving and communication skills

Join Atlas as a Member Services Associate in our Travel + Lifestyle department, where you will provide exceptional service to our members during overnight shifts. Your primary responsibility will be to assist members with inquiries, reservations, and travel arrangements, ensuring a seamless experience. This role requires excellent communication skills, a passion for travel, and the ability to work in a fast-paced environment.

Role overview Accor Hotels seeks a Shift Engineer based in London. The main focus is to maintain the hotel’s facilities and help create a welcoming environment for guests. This position plays a key part in ensuring everything runs smoothly behind the scenes. Main responsibilities Perform routine maintenance tasks across the property to keep systems and equipment in good working order Identify, troubleshoot, and resolve issues with equipment or building facilities as they occur Adhere to safety procedures and comply with all applicable standards and regulations

About UsAt Plinth, we're a rapidly expanding tech startup dedicated to empowering charities, foundations, and local government. Many small, local charities are incredibly effective yet often remain under the radar due to time and financial constraints. Our mission is to create the essential tools these organizations need while highlighting their invaluable contributions. Discover more on our blog. Rapid Growth! This year, we are experiencing a phenomenal growth rate of 3-4x. With over 7 new clients joining us each month and new features being launched every few days, the pace is exhilarating. Your contributions will directly influence our scaling efforts, giving you significant responsibility from your first day. Meaningful Impact. Our clientele includes charities and grassroots organizations across the UK and soon internationally. By ensuring their success with our platform, you amplify their impact, allowing them to focus more on their core missions instead of grappling with administrative hurdles. Collaborate with Inspiring Colleagues. Our team is not only talented and collaborative but also possesses a unique charm. We prioritize impact, speed, and transparency. Working in our Old Street office fosters a high-trust, creative environment where innovative ideas are encouraged and acted upon.We are seeking both a Customer Success Manager and a Customer Success Associate. While the distinction may be subtle, typically, the Associate role requires 2-3 years of experience (essentially your second job), whereas the Manager role demands 3-5 years of relevant experience.

Role Overview Lafosse Associates is hiring a Bullhorn Data & Support Coordinator in London. This position focuses on managing data within the Bullhorn system and supporting team members with technical issues and data entry tasks. The role helps maintain accurate records and smooth system operations. What You Will Do Maintain the integrity of data in the Bullhorn platform Assist with data entry and updates as needed Provide technical support to Bullhorn users across the team What We Look For Strong attention to detail Analytical approach to problem-solving Comfort working in a collaborative setting The role is based in London, England, United Kingdom.