Customer Support Associate

About Laundryheap Laundryheap is an award-winning startup transforming the laundry and dry cleaning sector. With operations in 14 countries and ongoing expansion in Europe, Asia, and North America, Laundryheap delivers clean clothes within 24 hours, making it one of the industry's fastest services. Role Overview: Chat Support Associate - Logistics Based in Bengaluru, Karnataka, this role reports to the Regional Lead. The Chat Support Associate helps ensure smooth logistics operations, supports driver onboarding, manages live delivery logistics, and addresses real-time challenges as they arise. Main Responsibilities Driver Onboarding & Recruitment Conduct outbound calls and video sessions to guide prospective drivers through onboarding and documentation. Assess driver readiness and confirm compliance with company policies and onboarding standards. Coordinate background checks, training sessions, and driver account activation. Keep stakeholders updated on onboarding progress. Planning Operations & Route Management Monitor real-time delivery operations to ensure efficient route execution and timely order completion. Provide live support to drivers via chat, calls, or internal tools during their shifts. Optimize route plans for efficiency. Identify and resolve on-route issues such as delays, misrouted items, or emergencies. Driver Support & Performance Respond to inbound driver questions about payments, feedback, scheduling, and general support. Document driver interactions, escalate unresolved issues, and follow up to ensure resolution. Monitor driver coverage to meet live demand across multiple time zones. Operations & Project Support Support team objectives by initiating or contributing to projects that improve operational workflows. Maintain internal documentation and knowledge bases. Track KPIs and flag performance issues to maintain SLA compliance. Work with teams in the UK, US, and Singapore to support cross-regional operations.

Job Purpose:Oversee the monitoring and management of orders to guarantee timely delivery of shipments to job sites without delays.Your Daily Responsibilities:Track orders with factories to update the relevant stakeholders on any schedule adjustments, ensuring timely readiness and pick-up of goods.Collaborate with shipping lines and forwarders to confirm shipments are loaded and dispatched on schedule, while also keeping an eye on shipping statuses.Handle shipment bookings – differentiate between FCL or LCL based on cargo volume. Monitor both air and sea import shipments.Collect all required shipping documentation, such as RFQs for customs clearance, from factories and ensure submission to the designated forwarder 1-2 days prior to arrival.Coordinate with both warehouse and forwarder to ensure timely receipt and organized delivery of all cargoes.Dispatch release orders to the warehouse and transport team for deliveries.Notify Project or Sales teams regarding any orders that have been stored in the warehouse for over two weeks.Manage mockup stock and site returns, ensuring optimal inventory levels for mockups and service supplies.Assist in managing export order processes and prepare necessary export documentation to meet customs regulations.Conduct three-way matching of vendor bills for accuracy, ensuring project name and sales order references are verified for finance-related charges.Finalize service agreements with forwarders.Collaborate with CHA prior to goods arrival in India.Work with clients to gather documents needed for customs clearance, accommodating various clearance models such as Bond to Bond, SEZ/STPI, Duty paid, and High sea sale.Coordinate with the Commercial team regarding way bills and GST for deliveries.Qualifications:Diploma in Logistics Management or a related discipline.Minimum of 3 years experience in supply chain management.Travel Requirements:No travel required.About Us:Haworth is one of the global leaders in office furniture manufacturing, dedicated to crafting innovative solutions that cater to the needs of tomorrow's customers. Central to our mission is understanding the human experience in the workspace – recognizing what motivates individuals and enhances their comfort while working.

Role overview The Associate - Logistics Operations position at Laundryheap is based in Bengaluru, Karnataka. This role plays a part in the daily logistics workflow, helping maintain smooth and reliable operations. What you will do Coordinate deliveries so that schedules are met and customers receive their orders on time Manage inventory, tracking stock levels and ensuring accuracy Assist in improving supply chain processes to boost efficiency and enhance customer satisfaction

Role overview The International Voice Process Associate will join Laundryheap’s logistics operations team in Bengaluru, Karnataka. This position focuses on supporting logistics workflows while ensuring clear communication with both customers and internal teams. What you will do Respond to logistics-related voice inquiries from international customers Provide prompt and helpful customer service through various channels Work closely with team members to address issues and maintain smooth operations Assist in efforts to enhance operational efficiency and improve customer satisfaction

About Us:Endpoint is a leading provider of interactive response technology (IRT®) systems and solutions tailored for the life sciences sector. Since our establishment in 2009, we have focused on empowering sponsors and pharmaceutical organizations to achieve remarkable clinical trial outcomes. Our proprietary PULSE® platform is designed to optimize supply chains, reduce operational costs, and guarantee accurate and timely patient dosing. With our headquarters situated in Raleigh-Durham, North Carolina, we also operate across the United States, Europe, and Asia.Position Overview:The Associate Production Support Analyst (APSA) serves as the primary liaison for end users of Endpoint's Interactive Response Technology (IRT) systems. This position involves working autonomously with support from the PSA, Senior PSA, or Lead PSA, and requires collaboration with internal study teams and external clients.* This position offers the flexibility to work remotely from India, with designated working hours from Monday to Friday, 9:30 PM to 5:30 AM Indian Standard Time.

Empowering Hardware Innovators to Accelerate Product DevelopmentAt Fictiv, we are dedicated to aiding product innovators in their quest for excellence in manufacturing.Fictiv is a premier global manufacturing and supply chain firm, facilitating organizations in scaling their operations across our four manufacturing hubs located in India, Mexico, China, and the U.S. Our clients leverage Fictiv's capabilities to access superior production quality, streamline logistics, and reduce supply chain risks—empowering them to transition swiftly from prototypes to large-scale manufacturing with assurance. To date, Fictiv has successfully delivered over 35 million commercial and prototype components for industries including aerospace, robotics, automotive, and climate tech, enabling faster innovation, optimizing resource allocation, and driving sustainable growth. What’s in it for you?Unlock Your Creative PotentialExperience a workplace where innovation thrives without the constraints of outdated processes. Fictiv fosters a growth mindset and encourages bold ideas to meet sales and customer objectives.Career Advancement OpportunitiesJoin a team that inspires and motivates you to reach your full potential through curiosity and passion.Key ResponsibilitiesWe are looking for a skilled Logistics Coordinator to oversee and enhance our international and domestic logistics operations. This role involves coordinating import and export shipments while ensuring compliance with regulations and optimizing logistics processes.

Join Nagarro as an Associate Principal Consultant in our Support Pre-sales team. In this pivotal role, you will leverage your expertise to engage with clients, understand their needs, and provide tailored solutions that drive operational excellence. You will collaborate with cross-functional teams to enhance our service offerings and contribute to business development strategies.

Join our team as a Warehouse Management Associate where you will play a crucial role in overseeing the daily operations of our warehouse. Your responsibilities will include managing inventory, ensuring the timely processing of orders, and maintaining a high standard of organization within the warehouse.

As a Logistics Coordinator at Vegrow, you will play a pivotal role in streamlining our transportation and vehicle dispatch operations in collaboration with our Supply and Demand team. Your responsibilities will include:Coordinating transportation logistics and vehicle dispatch with the Supply and Demand teams.Arranging packing materials at the sourcing locations to ensure efficiency.Maintaining an accurate database for our Supply Chain operations.Ensuring compliance with legislation related to fatigue management, load restraint, and other relevant regulations.

Join our team as a Warehouse Management Associate! In this dynamic role, you will be responsible for overseeing daily operations within our warehouse, ensuring efficiency and accuracy in inventory management. Your contributions will directly impact the overall performance of our supply chain.

Manage all inbound logistics activities on a daily basis to ensure operational efficiency.Oversee Goods Receipt Note (GRN) processes, verify shipments, and facilitate proper put-away procedures.Collaborate with cross-functional teams (CFT) to resolve daily operational challenges.Lead Continuous Improvement Projects (CIP) in logistics and Business Process Services (BPS) initiatives.Utilize problem-solving techniques such as root cause analysis (why-why) and Problem Solving System (PSS) methodologies.Handle APM workflow clearances and address supplier payment-related issues.Initiate and conduct LPC audits.Manage indirect materials handling and transit damage issues.Optimize logistics costs through effective LSP (Logistics Service Provider) management.Oversee quarantine area management and coordinate with production teams on daily logistics activities.Possess knowledge of mechanical and electronic materials supply.

About Acceldata Acceldata develops enterprise data observability solutions and has operated since 2018. Headquartered in Silicon Valley, the company focuses on helping organizations build and manage high-quality data products through its Enterprise Data Observability Platform. The platform brings together technologies in AI, large language models, analytics, and DataOps. Its goal: to give enterprises reliable, trusted data so their data initiatives succeed. Acceldata delivers its platform as a SaaS product. Clients include global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, and Oracle. The company is Series C funded, with backing from Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures.

About Fictiv Fictiv helps hardware innovators bring better products to market, faster. With manufacturing hubs in India, Mexico, China, and the United States, Fictiv supports companies as they move from prototype to full-scale production. Clients use Fictiv to access high-quality manufacturing services, streamline logistics, and reduce supply chain risks. To date, Fictiv has delivered over 35 million parts for commercial and prototype use across industries such as aerospace, robotics, automotive, and climate technology. Role Overview: Associate Sales Support Specialist (US Shift) This role is based in Bengaluru, India and supports the U.S. sales team. The Associate Sales Support Specialist handles administrative tasks, manages CRM data, processes orders, and coordinates with internal teams. Direct customer engagement is a key part of the job, including answering questions and resolving minor issues by email, chat, or phone. Work Schedule Hours: 8:30 PM – 4:30 AM IST, Monday to Friday (aligned with US Central business hours) Hybrid: 3 nights in-office, 2 nights remote each week Main Responsibilities Sales Support Update and maintain CRM systems (such as Salesforce and Odoo) with accurate sales data Prepare and process sales quotes, invoices, purchase orders, and contracts Work closely with logistics, finance, and operations teams to support the sales process Track order statuses, follow up on pending documentation, and help with reporting Manage sales documentation and ensure compliance with internal procedures Customer Engagement Respond to customer inquiries via email, chat, or phone in a timely and professional manner Provide basic product information, order updates, and support for customer requests Escalate complex issues to the appropriate team members and maintain clear communication Build rapport with customers and represent Fictiv effectively

Join Sutherland as an Associate Technical Support Advisor, where you will be the first point of contact for customers experiencing technical difficulties. In this role, you will provide exceptional customer service, troubleshoot issues, and guide clients through solutions to enhance their experience.

What You Will Do:Deliver prompt customer support to OneDirect clients six days a week via email.Collaborate with business teams to gain insights into product usage and identify opportunities for enhancing client experiences.Deeply understand the product and troubleshoot all issues reported by clients.Oversee the management of weekly email campaigns directed to clients.Comprehend the technical implementation of the product and identify root causes of issues and requests from business teams and clients.Coordinate closely with the OneDirect tech team to resolve client issues efficiently.Conduct online demos and walkthroughs for outstation clients.

We are seeking a dedicated Internal Sales Associate to join our team in Bengaluru. This position plays a crucial role in managing customer interactions, handling quotations and purchase orders, and supporting our external sales teams to ensure seamless sales processes. The successful candidate will possess engineering expertise, a strong understanding of customer experience (CX) and customer relationship management (CRM) tools, and experience in a multinational corporation (MNC) environment.Key Responsibilities:Customer Engagement & Sales Support:Address customer inquiries and deliver comprehensive product information.Respond to Requests for Quotations (RFQs) by preparing and sending accurate quotations tailored to customer needs.Process purchase orders (POs) and maintain timely follow-ups with clients.Build and sustain strong customer relationships through effective communication and support.Sales Coordination & CRM Management:Update and maintain customer interaction records within the CRM system to monitor sales activities.Analyze customer needs and provide valuable insights to the external sales team.Manage documentation and coordination for import and export transactions.Generate and evaluate Management Information System (MIS) reports for sales tracking and performance assessment.External Sales Support:Collaborate closely with the external sales team to provide essential back-end support.Assist in lead generation, follow-ups, and converting inquiries into successful sales.

Join Our TeamAbout StripeStripe is a cutting-edge financial infrastructure platform empowering businesses globally. From industry giants to innovative startups, millions rely on Stripe to manage payments, drive revenue growth, and seize new business opportunities. Our mission is to enhance the GDP of the internet, presenting you with a unique chance to make a substantial impact on the global economy while engaging in transformative work.As part of Bridge, a dynamic subsidiary of Stripe, we are witnessing rapid expansion, with a growing number of developers utilizing our APIs. Our team delivers real-time Slack-based support, collaborating closely with our internal engineering experts. We are a compact yet powerful team aiming to broaden our global reach and are excited to welcome our first Product Support Specialists in Mexico City.About Our TeamIn this position, you will directly interact with developers integrating Bridge APIs, assisting them in troubleshooting technical challenges. You will take charge of resolving intricate user issues and collaborate across departments to find solutions. Your contributions will significantly impact the growth of the Product Support operation while enhancing capacity planning, operational tools, workflows, metrics, and quality control.Your Role and ImpactStripe is launching Stripe Delivery Centers—a revolutionary global initiative designed to evolve our operational capabilities for the coming decade. We seek enthusiastic and inquisitive individuals passionate about resolving user challenges, refining operations, and driving process enhancements. If you thrive in solving large-scale problems and excel as a teammate, we are eager to connect with you!

Laundryheap, based in the UK and active in 14 international markets, provides on-demand laundry and dry cleaning services with a 24-hour turnaround. The company is expanding quickly across Europe, Asia, and North America, and has built a reputation for reliable, fast service. This Customer Support Associate - Escalation Management role is part of the Bengaluru team. The position focuses on handling escalated customer support cases that need extra attention and care. Associates collaborate with colleagues around the globe, supporting customers across multiple time zones and working rotating shifts. Key Responsibilities Investigate and resolve escalated customer inquiries, including claims and refunds, by identifying root causes to help prevent repeat issues. Develop solutions that prioritize customer needs while following company policies and processes. Share insights and recognize customer trends to support improvements in service and operations. Work closely with Operations and other teams to build strong internal relationships. Deliver prompt, fair outcomes for customers and help maintain Laundryheap’s reputation. Consistently meet KPIs that align with business goals and customer satisfaction. Requirements Fluent English, both spoken and written. Experience in customer service or operations, ideally within e-commerce or consumer services. Clear and confident communication, especially in challenging situations. Strong attention to detail with a focus on quality and efficiency. Proactive approach to problem-solving and process improvement. Comfortable with technology and able to learn new systems quickly. Ability to prioritize tasks and manage customer expectations. Adaptable to shifting priorities and a changing environment. French language skills are a plus but not required. Willing to commute to the Bengaluru office. Why Join Laundryheap? Be part of a growing global company with opportunities for career growth. Work in a collaborative environment where input is valued. Gain experience working with international markets and diverse customer needs. Contribute to shaping Laundryheap’s approach to customer support worldwide. Work Schedule 9-hour shifts (8 hours of working time). Rotating shifts to support customers in different regions.

About the RoleBosch Mobility Platforms & Solutions (MPS) has developed the Logistics Operating Stack (L.OS) — a comprehensive platform designed to enhance fleet operations, automate compliance, streamline digital workflows, and foster ecosystem connectivity throughout the logistics value chain.As we embark on our next phase focused on scaling and monetizing the platform, we are seeking a dynamic individual to spearhead revenue generation efforts for the L.OS platform and commercialize new, demand-generating modules such as:Regulatory and compliance solutions (e.g., HAZMAT)Embedded financial instrumentsInsurance-linked productsTransaction-based servicesValue-added operational toolsRole OverviewThe Manager – Logistics Platform Monetization & Scale will:Drive revenue growth across existing L.OS deploymentsLaunch and commercialize innovative monetization modulesIdentify new demand drivers within fleet and logistics ecosystemsCollaborate closely with product teams to transform new features into revenue streamsActivate ecosystem partnerships to facilitate scalable adoptionThis role is centered on scaling and expansion, not on early-stage development.Key Responsibilities1. Revenue ScaleAchieve defined L.OS revenue targetsExpand existing deployments across fleets and operatorsDrive the adoption of multi-site and multi-module solutions2. Platform Monetization ExpansionIdentify high-potential monetization themes such as:Regulatory compliance modules (e.g., HAZMAT)Financial services and embedded financeTransaction-based servicesInsurance-linked solutionsCreate structured commercial cases for new modulesPropel market adoption of new revenue features3. Demand Generation & Vertical ExpansionDevelop vertical-specific playbooksIdentify emerging use cases across the logistics ecosystemCollaborate with product teams to prioritize revenue-impacting enhancements4. Strategic Account DevelopmentStrengthen relationships within existing fleet and logistics customersTransition from single-module deployments to platform-level integrationsEstablish long-term commercial partnerships5. Ecosystem ActivationCollaborate with:Fleet management providersFinancial service partnersInsurance ecosystem playersTelematics and compliance providersStructure revenue-sharing or transaction-based modelsRequired Experience5–8 years in:Logistics technology platformsFleet management SaaSEmbedded finance within mobilityCompliance automation or transactional services