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Customer Support Advisor

CPI SecurityCharlotte, North Carolina, United States
On-site Full-time $40K/yr - $50K/yr

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Key Responsibilities:Assist customers with inquiries regarding equipment, company policies, contracts, system operations, monitoring services, billing, and account issues. Diagnose and resolve technical issues related to home automation and video products. Deliver outstanding customer service while ensuring satisfaction with our security solutions.

About the job

Join the CPI Security Team as a Customer Support Advisor!

CPI Security, a prominent name in the security and automation solutions sector, is seeking a dedicated Customer Support Advisor to become a vital part of our dynamic team at our headquarters in Charlotte, NC. Founded in 1991, CPI Security has grown from a small startup to one of the nation’s top 10 largest security providers, boasting over 750 employees and a commitment to protecting our community.

Recognized with numerous awards including the SDM Dealer of the Year and Central Station of the Year, CPI Security is celebrated for its exceptional alarm response times and is consistently ranked among the best in the electronic security industry, making it one of the Top 25 Best Places to Work in North and South Carolina.

Your Role: As a Customer Support Advisor, you will take charge of customer inquiries, providing expert assistance with account questions, security system troubleshooting, and ensuring our clients receive exceptional service. If you are a passionate customer service professional who thrives on problem-solving and is eager to contribute to a safer community, this position is perfect for you.

About CPI Security

CPI Security has been a leader in the security industry since 1991, dedicated to protecting lives and property. With a team of over 750 employees, CPI combines cutting-edge technology with a commitment to customer satisfaction, making it a recognized leader in security solutions.

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