Customer Success Team Leader

Role overview Zopa is looking for a Customer Service Team Leader based in London. This role leads a team dedicated to delivering high-quality customer experiences. The Team Leader provides coaching and guidance, monitors team performance, and helps shape approaches to improve service standards. What you will do Coach and support customer service team members in their daily work Monitor and analyze team performance metrics Develop and implement plans to improve service quality Foster a positive team environment that encourages productivity and customer satisfaction

At NiCE, we continuously push the boundaries of what's possible. We are driven by ambition, innovation, and a commitment to excellence. Our high standards propel us to achieve beyond expectations, and if you share our passion, we invite you to ignite your career with us. Role PurposeAs a pivotal leader, you will oversee and nurture a high-performing team of Customer Success Managers while mentoring a group of Technical Account Managers as they transition into proactive Customer Success roles.Your leadership will be complemented by your direct management of up to three strategic Enterprise clients, allowing you to stay intimately connected to their needs and exemplify best practices in customer engagement.Your mission is to enhance customer value, accelerate AI adoption, maximize return on investment, and significantly contribute to NiCE’s growth and retention goals.Key ResponsibilitiesYour role encompasses, but is not limited to:Team Leadership & People DevelopmentLead, mentor, and develop a team of Customer Success Managers to provide proactive, value-driven engagements.Facilitate the transition of Technical Account Managers through structured onboarding, skill enhancement, and full integration into CSM responsibilities.Foster a culture of ownership, customer-centricity, accountability, and ongoing learning.Conduct regular one-on-ones, manage performance, provide coaching, prioritize workloads, and oversee daily leadership responsibilities.Ensure consistent adherence to NiCE’s Customer Success methodologies, playbooks, and operating principles.Strategic Customer ManagementDirectly manage up to three enterprise-level, high-touch clients, ensuring deep engagement, AI adoption, and realization of value.Facilitate executive value reviews, roadmap discussions, and strategic business planning with assigned accounts.Serve as a senior escalation point and executive sponsor as needed.Operational Excellence & ExecutionEstablish and maintain strong operational rhythms within the team, including weekly reviews, risk assessments, and success plan audits.Ensure high-quality delivery of success plans, adoption strategies, AI capability enablement, and value presentations.Oversee customer lifecycle execution, ensuring consistency and excellence throughout.

Join our dynamic team at Greene King as a Team Leader! We are seeking an enthusiastic individual to take charge and inspire our team while delivering exceptional service in a vibrant environment. This is an excellent opportunity for someone looking to develop their leadership skills and contribute to our mission of providing memorable experiences for our guests.

Join our dynamic team at Green King as a Team Leader, where you will play a pivotal role in driving success and fostering a collaborative work environment. We are seeking an enthusiastic leader with a passion for team development and operational excellence. In this role, you will be responsible for overseeing daily operations, mentoring team members, and ensuring the highest standards of service delivery.

Join us at Greene King as a Team Leader, where you will be pivotal in guiding our team to deliver exceptional service and drive operational excellence. As a leader, you will foster a positive work environment, motivate your team, and ensure that our values are upheld throughout all interactions. Your role will involve not only managing daily operations but also mentoring and developing team members to achieve their full potential.

Join Greene King as a Team Leader and be part of a dynamic and passionate team dedicated to delivering exceptional service. In this role, you will lead, inspire, and support your team to achieve operational excellence and foster a welcoming atmosphere for all customers.

Join a prestigious global organization specializing in financial services tailored to the luxury retail sector. We are seeking a motivated and skilled Sales Team Leader to enhance our sales efforts in South West London.The successful candidate will play a pivotal role in leading a team of Account Managers, driving the performance of our financial services portfolio. This involves managing, refining, and expanding client accounts across London and designated regions throughout the UK.Main ResponsibilitiesEstablish and maintain relationships with customers, partners, and key stakeholders.Provide clear leadership and direction through effective communication with the field sales team.Achieve and surpass budgetary targets.Conduct thorough analysis of performance against objectives, identifying deviations and initiating necessary corrective actions.Ensure effective utilization of CRM systems, Microstrategy, and all sales tools.Evaluate, mentor, and develop the field sales team to enhance performance.Deliver KPIs and budgeted revenue targets at the store level.Report significant competitor activities and market trends to the company.Utilize CRM (Salesforce) accurately to plan, document, and report account-specific activities.

Role overview The Team Leader position at Securitas in London centers on guiding a security team to deliver consistent and dependable services for clients throughout the city. This role helps maintain high service standards and offers daily support to team members, ensuring smooth operations at every site. Key responsibilities Oversee daily security operations at various client locations Manage and assist team members during their shifts Encourage professionalism and accountability within the team Make sure client requirements and service agreements are fulfilled About Securitas Securitas delivers security services worldwide, partnering with clients to help create safer environments.

LOCATION: Olympia, West Kensington, W14 8UXSHIFT PATTERN: 40 hours per week, 5 out of 7 days per week - 8-hour shiftsPAY RATE: £14.85 per hourIf you require any additional support or adjustments during the recruitment process, please feel free to reach out to our Recruitment Department at recruitment@abm.com. We're here to assist you!ABM UK is on the lookout for a dynamic and hands-on Cleaning Team Leader to oversee the soft services at a prestigious, multi-use complex in West Kensington, London. This landmark establishment will feature corporate offices, event spaces, leisure facilities, and restaurants, currently in the pre-opening phase.As a vital member of our team, reporting to the Operations Manager, you will be instrumental in mobilizing the site and ensuring the efficient delivery of cleaning services. This full-time role requires flexibility, including weekend shifts, to cater to the demands of a bustling environment.Key Responsibilities:Delegate tasks to cleaning operatives and monitor their performance.Conduct training and refresher sessions as necessary.Proactively resolve any cleaning defects or issues on the floor.Complete daily health & safety check documentation and maintain training records.Assist in operational planning and service readiness during mobilization.Ensure adherence to company standards and client expectations.Operate and maintain cleaning equipment effectively.

Greene King is seeking a dynamic and results-driven Team Leader to join our thriving team in London. As a Team Leader, you will play a pivotal role in inspiring and managing a team to deliver exceptional service while achieving business objectives. Your leadership will drive team performance and create a positive environment that fosters growth and collaboration.

As a Team Leader at Greene King, you will be at the forefront of our operations, responsible for guiding and motivating your team to achieve excellence in customer service and operational efficiency. Your leadership will inspire your team to deliver exceptional experiences to our guests, fostering a positive and productive work environment.

Join our dynamic team at Greene King as a Team Leader, where you will play a pivotal role in leading and inspiring our workforce. As a Team Leader, you will be responsible for overseeing operations, ensuring the highest standards of service, and fostering a positive work environment. If you are passionate about driving performance and creating memorable experiences for our guests, we want to hear from you!

Role Overview Accor Hotels is hiring a Maintenance Team Leader for its London location. This role oversees maintenance operations to keep hotel facilities running smoothly and up to brand standards. The position plays a key part in making sure guests experience a comfortable, well-cared-for environment. What You Will Do Lead and support a team of maintenance technicians Coordinate and prioritize repairs across the property Conduct regular inspections to spot and address issues early Maintain a proactive approach to prevent disruptions for guests Location This position is based in London.

Accor Hotels is looking for a Food & Beverage Team Leader to join the team in London. This position focuses on guiding daily operations in both the restaurant and bar, making sure service runs smoothly and guests enjoy a consistent, high-quality experience. The Team Leader plays a key part in setting the atmosphere, supporting colleagues, and maintaining standards throughout each shift. Main responsibilities Supervise service in the restaurant and bar, ensuring guests receive attentive and thoughtful care Coordinate daily tasks and provide support to team members Uphold high standards for food, drinks, and overall guest satisfaction Respond to guest feedback and resolve any issues promptly What helps people thrive in this role Brings energy and a positive outlook to every shift Enjoys working with others and leads by example Remains calm and focused during busy times Works to exceed guest expectations

Location: 25 Bank Street, London, England, United KingdomShift Pattern: Monday to Friday, 6 AM - 7 PM (flexibility required); 9 hours per day with a 1-hour unpaid break, totaling 40 hours per week.Pay Rate: £15.54 per hourIf you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!Role Overview:The Cleaning Team Leader (Non-Working) will oversee and guide a dedicated cleaning team, which may include Porters, window cleaners, and other specialized cleaning personnel, at a prestigious corporate site within an office setting. This role emphasizes effective supervision, adherence to quality standards, enhancing client experience, ensuring health and safety compliance, and maintaining a consistently high standard of cleanliness.Key Responsibilities:Lead and manage all team members of the daytime cleaning staff, ensuring effective collaboration and consistent service quality across all roles.Supervise daily cleaning operations to ensure timely and high-standard task completion.Delegate responsibilities within the team and adjust staffing to meet operational needs, including managing leave requests.Uphold exemplary presentation and service standards befitting a corporate office environment.Monitor periodic task schedules to ensure timely completion and adherence to quality benchmarks.Conduct quality inspections on completed tasks and promptly address any discrepancies.Ensure correct usage and safety protocols of cleaning machinery by the team.Provide training and support to team members, including new hires and refresher training.Maintain accurate documentation, audits, and site records.Manage the Time & Attendance system for the team, ensuring precise entries.Submit payroll information in accordance with internal guidelines and deadlines.Conduct team briefings to ensure effective communication across shifts.Report to the Supervisor and communicate operational updates, escalations, and cleanup efforts post-events as necessary.Take responsibility for team performance, standards, and conduct.Promote and enforce health and safety regulations within the team.Person Specification:Prior experience in leading and supervising a cleaning team in an office or corporate environment.Outstanding attention to detail with a strong commitment to quality standards.Excellent communication abilities (both verbal and written).

Join the dynamic team at wshgroup as a Bar Team Leader for the exciting ABBA Voyage event in London! We're looking for a passionate individual who thrives in a fast-paced environment and is dedicated to delivering an exceptional guest experience. As a Bar Team Leader, you will oversee bar operations, lead a team of bartenders, and ensure that our guests enjoy high-quality beverages and service.

Greene King seeks a Team Leader in London to help shape a welcoming atmosphere for both staff and guests. This position centers on guiding a team that delivers high-quality service throughout every shift. What you will do Lead and motivate team members during daily operations Support colleagues to maintain consistent service standards Encourage a positive, supportive workplace culture Role focus This role involves hands-on support for the team, upholding Greene King's expectations for service, and fostering an environment where both staff and guests feel valued.

Lendable develops technology to help people access credit and manage their finances more efficiently. Since its founding in 2017, the company has grown into a UK fintech unicorn, with a team of over 700 professionals. Lendable is recognized for its rapid growth, high customer ratings, and backing from investors like Balderton Capital and Goldman Sachs. The company continues to expand in the UK and US, focusing on improving financial products such as loans, credit cards, and car finance. Employees at Lendable take ownership of their work from the start, contribute to building in-house technology, and collaborate with colleagues who are committed to finding new solutions. The team uses data, machine learning, and AI to refine processes and deliver a better experience for customers. Role overview The Financial Crime Operations Team Leader manages daily operations to safeguard customers and ensure regulatory compliance. This position centers on transaction monitoring and handling suspicious activity reports. Keeping up with evolving financial crime trends is essential, as is identifying ways to improve team workflows. Location This role is based in London or Kent.

Role Overview HTB is looking for a Giving Team Leader based in London. This role centers on encouraging generosity and building a strong culture of giving within the organization. The Giving Team Leader guides a committed team, shaping and executing strategies to strengthen fundraising work. What You Will Do Lead and support the Giving Team to meet fundraising goals Develop and carry out initiatives to boost giving and donor engagement Build and maintain relationships with supporters Help create meaningful experiences for donors and supporters Location This position is based in London, England, United Kingdom.