Customer Success Specialist - Americas

We are seeking a dedicated and proactive Client Success Manager for our North American division. In this role, you will be instrumental in ensuring our clients achieve their desired outcomes while utilizing our software solutions. You will serve as the primary point of contact for our clients, guiding them through their journey with structureflow and fostering long-lasting relationships.Your responsibilities will include onboarding new clients, providing ongoing support, and identifying opportunities for upselling our services. You will collaborate closely with internal teams to enhance client satisfaction and retention.

Join Polar Analytics as a Customer Success Manager for North America, where you will play a key role in ensuring our clients achieve their goals and maximize their use of our analytics solutions. This is an exciting opportunity to engage with clients, understand their needs, and provide them with the necessary guidance and support to succeed. Your expertise will help shape their experience with our innovative products and services.

Greetings! I’m Jared , and I’ve had the privilege of being a part of Ashby for the past three years, initially as the founding member of our Startup Customer Success team. Over this time, I’ve played a key role in developing our onboarding and success strategies tailored for startups. Currently, our dynamic team comprises nine talented individuals across the US, Canada, and EMEA, and we’re thrilled to welcome a new Customer Success Manager for Startups in the US or Canada .At Ashby, our Startup Customer Success Team is dedicated to empowering our early-stage customers. They are not just adopting our software; they are embracing a culture of hiring excellence that will become integral to their organizations.As a Customer Success Manager, you will develop top-notch onboarding materials, insightful documentation, and engaging webinars that equip our customers to become self-sufficient. You will also provide support through email and customer calls as necessary. This mid-level role requires a minimum of 2 years of experience in roles such as Startup Customer Success Manager, Account Manager, or Program Manager.In this position, you will manage a portfolio of customers, acting as their primary contact in our shared inbox, and engaging in customer calls as per our SLAs. You’ll also take charge of medium to large-scale projects crucial to our team’s operations. Some of the exciting projects you might work on include:Developing an in-app onboarding experience using CommandAICreating a live foundational webinar series along with recorded contentIncorporating retention best practices into our customer engagement strategies that extend beyond onboardingWhat We’re Looking For:You have 2+ years of customer-facing experience with complex, evolving products (think tools like Zapier, HubSpot, and Acuity Scheduling) OR you have experience in Recruiting/Recruiting Operations as an Ashby user.You thrive on becoming a subject matter and product expert, delivering outstanding experiences as you assist our customers in navigating complex challenges. You relish diving deep with customers to identify their needs and suggest optimal solutions.You excel in defining the scope of challenges and crafting comprehensive solutions both independently and collaboratively. You possess a knack for identifying issues, mapping out various solutions, and taking decisive action based on informed reasoning.You have a keen attention to detail and a commitment to continuous improvement, ensuring that both our processes and customer experiences evolve positively.

Join Dataiku as a Senior Customer Success Engineer and play a pivotal role in shaping the success of our clients in the North American region. In this position, you will leverage your technical expertise and customer engagement skills to help organizations unlock the full potential of their data through our cutting-edge platform.

About Dataiku Dataiku provides a platform for enterprise AI, helping organizations design, deploy, and manage AI solutions. The platform supports analytics, machine learning, and AI agents, with a focus on transparency, collaboration, and control. Dataiku integrates with a range of data platforms and cloud services, enabling centralized governance across complex environments. Leading companies worldwide use Dataiku to operationalize AI and drive measurable business results. More about Dataiku can be found on their blog, LinkedIn, X, and YouTube. Role Overview: Senior Customer Success Engineer – North Region Dataiku places customer success at the center of its mission. The Senior Customer Success Engineer (CSE) joins the Solutions Engineering team to help clients achieve strong results with business analytics, AI/ML, and Generative AI. This position is based in the United States, with a focus on the North Region, including Raleigh. This role combines technical programming with consultative engagement. The CSE works directly with clients to promote product adoption and improve user experience. Collaboration with Account Executives, Sales Engineers, and Professional Services is key to supporting end-user adoption and satisfaction. What You Will Do Work with Dataiku clients to support onboarding, drive user adoption, and increase retention and satisfaction. Share deep technical knowledge of the Dataiku platform and guide clients on best practices. Understand client business needs and objectives to help them succeed with Dataiku products and services. Lead demonstrations of new features and co-host hands-on workshops with Sales Engineers.

Position OverviewThe Deployment Engineer is a pivotal member of our team, responsible for ensuring the seamless delivery of our cutting-edge products to clients. This role involves close collaboration with our commercial and engineering teams to facilitate a smooth sales, integration, and deployment process. We are seeking a highly organized and technically adept individual who possesses exceptional communication skills and a proactive approach to problem-solving.This position will require travel throughout North America to deploy our advanced robotic systems at various warehouse locations. Candidates must be prepared to travel for 1-2 weeks at a time.

Join Our Team as a Senior/Staff Platform EngineerAt Runway, we are reshaping the landscape of business planning by providing a platform that makes complex business data accessible and comprehensible for everyone.Our Mission: We strive to democratize business understanding. We believe that when teams grasp the underlying reasons for their tasks, they become more effective and make informed decisions. True collaboration stems from a shared understanding and a unified source of truth.Our Approach: Runway transforms outdated spreadsheets into a contemporary planning tool that delivers clarity and context for all teams, not just finance. Much like Figma revolutionized design accessibility, Runway aims to do the same for business planning.Why It Matters: Genuine understanding goes beyond mere data access; it cultivates collaboration by revealing how individual contributions fit into the broader framework. Runway empowers teams to optimize their time and enhance productivity.Our Customers: Leading organizations such as AngelList, Superhuman, Stability.AI, ConvertKit, Lambda Labs, Lob, and SandboxVR trust Runway to streamline their operations.Our Investors: We are proud to have the backing of esteemed investors, including Garry Tan (YC & Initialized), a16z, and many influential figures from the tech industry.Why Work at Runway?As a remote-first company, you can work from anywhere in North America. We prioritize clear communication and strive to over-communicate by default.Being in the early stages of our journey offers you a unique chance to influence not just our products but also our workplace culture, values, and hiring practices.Here are our core values—if they resonate with you, we would love to have you on board.Our Values Give a Shit: A genuine passion and commitment to making a positive impact. Create Clarity: Eliminate uncertainty and provide transparent insights.

Job PurposeAs a Senior Customer Success Manager (Sr. CSM) at Unily, you will leverage your extensive experience and industry best practices to partner with clients, ensuring they fully realize the value of our innovative product offerings. Your primary focus will be on enhancing client retention, satisfaction, revenue growth, advocacy, and product adoption. The ideal candidate will effectively navigate relationships with multiple stakeholders both within Unily and at the client organization, embodying a perfect blend of relationship management and business acumen. You will confidently share your expertise with the broader team and act as a strong customer advocate, while also positively representing Unily within the client’s business.Main Responsibilities:Serve as the main point of contact for a diverse portfolio of customers, cultivating trusted advisor relationships and advocating for the customer’s needs within the company.Collaborate with clients to define essential goals and key performance indicators that measure success.Guide clients in achieving their objectives and increasing product adoption by comprehensively understanding their vision and requirements.

At WHOOP, we are devoted to enhancing human performance and extending healthspan. Our innovative platform empowers our members to reach their peak potential through a profound understanding of their bodies and daily habits.We are on the lookout for a dynamic Senior Lead, Country Marketing – North America who will take charge of crafting and implementing a comprehensive marketing and commercial strategy tailored specifically for our North American region. In this pivotal role, you will be the driving force behind our regional initiatives, adeptly translating global and GCC strategies into culturally relevant and impactful programs. Enjoying a high level of autonomy, you will collaborate seamlessly with cross-functional teams to ensure that strategy, execution, and performance are synchronized across the U.S. market.

About ValderaValdera is at the forefront of revolutionizing the sourcing process for the world’s most innovative manufacturers. Our AI-driven platform simplifies the intricate chemical and raw material supply chain, allowing companies to seamlessly find suppliers, validate materials, and establish robust supply chains. As a rapidly expanding team supported by prestigious investors, we cater to Fortune 500 industrial manufacturers, CPG brands, pharmaceutical firms, and chemical giants. We foster a culture that values ambitious, results-oriented individuals eager to witness the tangible impact of their contributions to the global economy.About the RoleWe are seeking a skilled Customer Success Manager to enhance and support our enterprise customer portfolio throughout North America. In this pivotal role, you will ensure that our clients derive significant value from Valdera’s innovative platform, fostering retention, growth, and enduring partnerships. You'll collaborate closely with procurement leaders and supply chain directors, guiding them in modernizing their sourcing operations using our cutting-edge technology. This role demands a proactive individual who takes full accountability for customer success, merges strong client management capabilities with analytical precision, and comprehends the intricacies of enterprise SaaS integration within large organizations.

Role overview Camunda Services GmbH is seeking a Senior Customer Success Manager to work remotely with clients throughout North America. This role centers on supporting organizations as they use Camunda’s process automation platform, helping them reach their business goals. What you will do Develop strong relationships with customers and act as a trusted advisor during their experience with Camunda. Guide clients through both the initial implementation and ongoing use of the platform, making sure they realize value and move closer to their objectives. Collaborate with internal teams to address challenges and deliver solutions that keep customers engaged and satisfied. Promote customer retention by supporting clients and helping them succeed with Camunda’s offerings.

Unlock Your Leadership Potential!Join our webinar on Leadership vs Management!At Camunda, we are at the forefront of enterprise-level automation, transforming complex business processes into streamlined operations. Our innovative solutions empower over 700 industry leaders, including Atlassian, ING, and Vodafone, to significantly reduce time-to-value and enhance operational efficiency. Recently recognized as a Visionary in the 2025 Gartner® Magic Quadrant™, Camunda is leading the charge in trusted AI automation.As a fully remote global company, we’re redefining the future of work. Featured in GP Bullhound’s 2024 Top 100 Next Unicorn list and certified as a Great Place to Work, Camunda is rapidly expanding and seeking exceptional talent to join our mission. If you’re passionate about making a meaningful impact, this opportunity may be perfect for you!Your Role:Utilize engineering expertise to drive sales of our innovative technology solutions.Collaborate closely with cross-functional teams to deliver outstanding customer experiences.Engage with clients to understand their needs and provide tailored solutions.

Join the BentoML TeamBentoML stands at the forefront of AI innovation, providing a robust inference platform that empowers AI teams to deploy large language models and generative AI workloads at scale. Backed by notable investors like DCM, we are trusted by enterprises worldwide for our exceptional scalability and performance in production environments. Our diverse portfolio includes both open-source and commercial offerings, aimed at helping teams gain a competitive edge through AI.Your RoleAs a Forward Deployed Engineer, you will bridge the gap between core engineering, product strategy, and customer success. You'll collaborate closely with clients to identify their challenges and craft, develop, and implement production-ready AI solutions on the Bento platform. You will manage projects from initial discussions to full deployment, while also providing valuable feedback to our engineering and product teams.Example projects include:https://bentoml.com/blog/comfy-pack-serving-comfyui-workflows-as-apishttps://bentoml.com/blog/neurolabs-faster-time-to-market-and-save-cost-with-bentomlhttps://bentoml.com/blog/accelerating-ai-innovation-at-yext-with-bentomlKey ResponsibilitiesDrive projects from inception to completion. Design, architect, and implement full-stack AI/ML systems utilizing Python and other necessary languages. Collaborate with engineering teams to prioritize speed without compromising reliability and security.Develop pioneering solutions. Enhance and deploy cutting-edge models, optimize inference pipelines, and maximize performance, cost-efficiency, and scalability.Manage customer relationships. Act as the primary technical liaison, guiding clients from prototypes to full production and ensuring their ongoing success.Function as a field product manager. Gather both qualitative and quantitative feedback, analyze patterns, and convert insights into actionable product requirements that shape our roadmap.Communicate your findings. Create blog entries, open-source examples, and presentations that showcase your work and share knowledge with the community.

Location Join our dynamic global Customer and Product Success team as a Customer Success Manager. This position is open to applicants working on Eastern Standard Time (EST) only. About Us DoiT International is a leading technology firm that empowers cloud-driven organizations to harness the full potential of the cloud for business growth and innovation. Our unique approach integrates data, technology, and human expertise to ensure our clients achieve a well-architected and scalable cloud environment, from initial planning through to production. Through our DoiT Cloud Intelligence platform, we offer the only solution that combines advanced technology with human insight, enabling our customers to tackle complex multicloud challenges and enhance operational efficiency. With decades of multicloud expertise, we specialize in areas such as Kubernetes, Generative AI, Cloud Operations, and more. As a proud strategic partner of AWS, Google Cloud, and Microsoft Azure, we collaborate with over 4,000 customers globally. Role Overview As a Customer Success Manager, you will be pivotal in managing a portfolio of customer accounts, acting as a trusted advisor and partner to ensure our clients maximize the value from our services. The ideal candidate is a motivated, goal-oriented professional with a talent for building robust customer relationships that drive retention and satisfaction. This role is perfect for someone eager to work at the intersection of cloud technology, financial operations, and customer success. Key Responsibilities Oversee a portfolio of accounts throughout the entire customer lifecycle: onboarding, adoption, value realization, renewal, and expansion. Conduct customer training and education sessions on the DoiT console. Cultivate strong relationships with key stakeholders including CFOs, FinOps leads, engineers, and cloud architects to align our solutions with their business objectives. Identify potential risks using health scores, product usage, and customer feedback; collaborate with Account Managers and leadership to develop mitigation strategies. Analyze customer needs and provide insights to the DoiT organization and your manager. Foster trust and transparency in all customer interactions.

Role overview The Customer Success Manager for North America at Camunda works remotely to support clients using Camunda’s process automation products. The focus is on building lasting relationships and helping customers achieve their goals with the platform. What you will do Develop and maintain partnerships with clients across North America Collaborate with customers to understand their business needs and objectives Share guidance and practical advice to help clients use Camunda’s solutions effectively Promote product adoption and engagement so customers gain value from the platform Support ongoing customer satisfaction and contribute to Camunda’s growth Collaboration This position involves regular interaction with both customers and internal teams. Sharing insights, addressing challenges, and helping clients get the most from Camunda’s offerings are key parts of the role.

Join Quantum Metric as a Senior Customer Success Engineer, where you will play a critical role in ensuring our clients achieve success with our innovative analytics platform. You will be the main point of contact for our customers, guiding them through their journey, providing technical expertise, and ensuring their needs are met effectively.Your responsibilities will include collaborating with cross-functional teams to address customer challenges, delivering training sessions, and advocating for customer needs within the company. We are looking for a passionate individual who thrives in a fast-paced environment and is eager to make a positive impact.

Company Overview:At DigitalGenius, we leverage cutting-edge AI technology to revolutionize the customer experience for ecommerce brands. With our proprietary agentic AI solutions, we are positioned to lead the market and redefine industry standards. We are a global organization with offices in London and New York, and a diverse team spread across the globe. Our esteemed clientele includes major retail brands such as On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.Position Overview:We are seeking a dynamic and experienced Customer Success Manager who is passionate about driving growth in an AI startup environment. If you thrive on helping clients, solving complex challenges, and working on innovative projects, we want to hear from you!Key Responsibilities: Oversee multiple client projects simultaneously across various segments (SMB, Mid-Market, Enterprise) throughout the post-sales lifecycle. Collaborate with clients to understand their needs, ensuring effective project scoping and implementation of our solutions to meet KPIs for satisfaction and retention. Deliver comprehensive product performance reports and business-value analyses while continuously planning for your client portfolio. Remain informed on best practices, market trends, and client challenges to enhance our product's competitive edge. Work closely with clients to establish agreed implementation plans, project schedules, and key milestones. Partner with Solution Engineers to guarantee timely delivery and ongoing enhancement of solutions. Communicate project requirements, updates, and outcomes to clients within a high-touch success model. Manage customer support inquiries and escalations throughout the lifecycle. Generate impactful case studies, secure contract renewals, and foster the expansion of your client portfolio.

Join our team as a Technical Customer Success Manager, where you will be entrusted with the management and growth of our key enterprise accounts. This is a permanent position where you will be the primary steward of the customer relationship, focusing on driving adoption, enhancing performance, and achieving long-term outcomes. As a strategic partner, you’ll collaborate closely with customer product, engineering, and operations teams to effectively design, implement, and optimize solutions on Nash’s innovative platform.This role is an integral part of our Customer Success organization, merging strategic account oversight with hands-on technical problem-solving. You will play a critical role in promoting product adoption, minimizing defects, enhancing operational efficiency, and ensuring that customers achieve significant business results. In essence, you will be accountable for the account's health, the results, and the overall success of our partnerships.

About UsAt Common Room, we are revolutionizing the go-to-market space with our cutting-edge AI platform designed to empower teams through comprehensive buyer intelligence. Our technology consolidates every signal throughout the buyer journey, providing your team with an up-to-date, detailed view of prospects. This clarity enables precise targeting, effective messaging, and optimal outreach timing.In a landscape overwhelmed by fragmented tools and ineffective AI solutions, Common Room stands out by offering a unified platform that scales efficiently with organizations ranging from 75 to over 1000 employees. With more than $50 million raised from esteemed investors like Greylock, Index, and Madrona, we are supported by a network of 25+ industry leaders from companies such as Figma, Stripe, Airtable, Slack, Notion, and Loom.Join Us!We are searching for passionate individuals who prioritize simplicity, trust, and collaboration. If you are ready to tackle challenging questions and contribute to a vibrant team culture, we would be thrilled to meet you.The RoleAs a Senior Customer Success Engineer, you will serve as the technical foundation of post-sales success. Your role will involve ensuring our enterprise clients derive maximum value from our platform by constructing scalable systems, addressing technical challenges, managing custom data pipelines, engaging in complex attribution discussions, and developing tools and processes to enhance the efficiency of our Implementation and Customer Success teams.