Customer Success Operations Lead

Join Trustly as a Legal Operations Lead and play a pivotal role in enhancing our legal and compliance functions. In this dynamic position, you will be responsible for streamlining legal processes, driving operational efficiency, and ensuring that our legal team is equipped with the tools and resources needed to succeed. You will collaborate closely with various stakeholders to promote best practices within the organization.

Role overview As the Office and Operations Lead at fuku in London, the focus is on ensuring the office runs efficiently each day. This role involves managing daily activities, improving internal processes, and fostering strong teamwork. The position calls for someone who can set high standards and guide the operations team toward continuous improvement. What you will do Oversee daily office operations to maintain a productive environment Find opportunities to refine and enhance existing processes Lead and support the operations team in their work Help scale operations and boost overall efficiency as the company grows Location This role is based in London, England, United Kingdom.

fuku is looking for a Strategy and Operations Lead in London. This role focuses on shaping major strategic projects and improving how the business operates each day. Collaboration with teams across the company is central, with a strong emphasis on efficiency and supporting growth. Main responsibilities Lead strategic initiatives that advance company objectives Refine operational workflows to increase productivity Coordinate efforts with colleagues across departments Apply data and analysis to guide decisions and enhance processes Location This position is based in London, England, United Kingdom.

Leap Legal Software seeks a Sales Consultant to join the team in London. This position focuses on working closely with legal professionals, understanding how they operate, and introducing software solutions that can improve their daily work. Regular interaction with clients is a core part of the job, as is learning about each firm's unique needs and recommending products that fit their workflow. Key responsibilities Meet with clients in the legal sector to discuss their current processes and challenges Identify where Leap's software can help boost productivity and efficiency Present solutions tailored to each client’s requirements Guide clients through the sales process, from first contact to successful onboarding Location This role is based in London, England, United Kingdom.

Join Leap Legal Software as a Customer Success Manager and be at the forefront of transforming legal technology. In this pivotal role, you will enhance client experiences by ensuring they derive maximum value from our innovative software solutions. Your expertise will help legal professionals streamline their workflows and improve their operations.

Role overview The Operations Excellence & Strategy Lead at bloomon plays a central part in shaping how the company operates. Based in London, this position is responsible for driving improvements in business processes and supporting key strategic initiatives. Collaboration is essential, as the role partners with teams from various departments to refine workflows and help achieve company objectives. What you will do Lead initiatives that boost operational efficiency throughout the organization Partner with cross-functional teams to introduce and embed effective practices Ensure that operational enhancements align with bloomon’s overall strategy Spot opportunities to optimize workflows and oversee the implementation of these improvements

Corgi Insurance is growing its London operations and launching new entities across the UK and EU. Backed by $108 million in funding, the company focuses on supporting tech startups with AI-driven insurance products. The Startup Operations Lead will work closely with the VP of Operations and senior leaders to help drive this next phase of expansion and operational excellence. What you will do Manage organizational and administrative tasks, with a focus on supporting EU expansion. Address a broad range of operational needs for the London office and new entities as they arise. Take full ownership of projects, ensuring tasks are completed and followed through. Handle office-related needs to keep daily operations and expansion plans running smoothly. Who succeeds in this role People who enjoy the energy and variety of startup environments. Collaborative team members who are ready to take on different responsibilities as needed. Reliable, trustworthy professionals who communicate clearly and openly. Individuals motivated by making a real impact, not just building a resume. Work culture Decisions are made quickly and action is valued over perfection. Busy periods bring high intensity, balanced with steady effort during quieter times. Problem-solving is expected; bring solutions, not just challenges. Strong performance is recognized and healthy internal competition is encouraged. Behaviors to avoid Office politics or gossip. Taking constructive feedback personally. Introducing unnecessary bureaucracy. Missing deadlines after making commitments. Location and compensation This role is based in London, with options for hybrid or on-site work. Compensation ranges from £55,000 to £90,000, plus equity.

About FaireFaire is a revolutionary online wholesale marketplace founded on the principle that local is the future. Independent retailers worldwide generate more revenue than giants like Walmart and Amazon combined, but they often lack the competitive edge against such formidable players. At Faire, we harness technology, data, and machine learning to connect a vibrant network of entrepreneurs across the globe. Think of your favorite local boutique—we empower them to discover and offer the finest products from around the world in their stores. With cutting-edge tools and insights at their disposal, we aim to level the playing field, enabling small businesses to thrive against big box and e-commerce behemoths.By championing the growth of independent businesses, Faire is fostering positive economic change in communities globally. We’re on the lookout for intelligent, resourceful, and passionate individuals to join our mission to elevate the shop local movement. If you believe in the power of community, we invite you to be a part of ours.About this RoleWe are in search of an International Strategy & Operations Lead who will be instrumental in guiding data-driven decisions in our global operations. In this role, you will utilize a unique blend of analytical skills, strategic insight, and execution prowess to foster business growth.As a key member of our International Strategy team, you will have the opportunity to spearhead critical projects from inception to completion. You’ll collaborate across various departments including Product, Sales, Operations, Marketing, and Finance to shape our strategic roadmap through insightful analysis and actionable recommendations.This position is perfect for a high-impact individual contributor eager to work in a dynamic, collaborative, and data-centric environment while gaining exposure to diverse functional partnerships.This role is based out of our London, UK office (3 days in the office).What You’ll DoAnalyze complex problems and derive actionable insights.Lead large-scale, cross-functional strategic initiatives that influence company metrics in collaboration with Product, Sales, Finance, Operations, Marketing, and others.Identify opportunities, formulate hypotheses, conduct thorough analyses, and present recommendations to Faire’s leadership team based on your findings.Collaborate effectively with cross-functional teammates to ensure alignment and drive results.

Join us as an Operational Security Lead at Mintel, where you will play a pivotal role in bolstering our IT security infrastructure. Your mission will include minimizing technical debt and ensuring that all third-party solutions are securely implemented.This is a unique opportunity to contribute your insights and influence decisions in a dynamic and evolving field. As part of the Information Security Team, you will drive initiatives that enhance the integrity of our systems and user environments, whether they are hosted on-premises, in data centers, or in the cloud.If you have a passion for building security capabilities through hands-on configuration and system administration, and you thrive in diverse technology environments, we want to hear from you!At Mintel, we are the world's leading market intelligence agency, leveraging technology to provide critical insights into consumer behavior and market trends. Our mission is to empower businesses with the intelligence needed for successful decision-making. Our advanced technology enables us to deliver valuable data, insights, and perspectives to clients globally.We embrace a hybrid working model, allowing for both in-office and remote work.

Role overview fuku seeks a People Operations Lead in London to help shape the employee experience and support the company’s people strategy. This role partners with leadership to strengthen workplace culture and drive employee engagement across the organization. What you will do Work closely with company leaders to develop and enhance a positive workplace culture Lead HR projects and initiatives focused on employee engagement and satisfaction Oversee and improve HR processes to boost efficiency and effectiveness Requirements Background in people operations or HR leadership Proactive mindset for solving problems and refining processes Strong communicator with a collaborative approach This position is located in London, England, United Kingdom.

Role Overview Checkatrade Ltd. is hiring a Sales Operations Lead based in Moorgate, London. This position focuses on refining sales processes and supporting the sales team to work more efficiently. The role centers on improving how the team operates and strengthening customer relationships. What You Will Do Work closely with the sales team to put new strategies into action Analyze data to spot areas for improvement and growth Use project management skills to streamline sales operations Help drive revenue through process enhancements What You Bring Experience with data analysis and project management Ability to identify and act on opportunities to improve sales processes Strong collaboration skills

Multiverse is an upskilling platform focused on advancing AI and technology adoption. We partner with more than 1,500 organizations to deliver learning experiences that help shape today’s workforce. Our apprenticeships support people at every career stage, helping them build skills in AI, data, and technology. Learners have driven over $2 billion in ROI for their employers through improved productivity and measurable results. In June 2022, Multiverse completed a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners, and General Catalyst. This brought our post-money valuation to $1.7 billion, making us the UK’s first EdTech unicorn. With over 800 employees and a growing international footprint, we are committed to scaling our impact and helping more people thrive in the era of AI. Role Overview: Senior Legal Counsel – International Operations This new position sits within Multiverse’s Legal team and reports directly to the General Counsel. The role is central to expanding our in-house legal expertise across the UK and Germany. As Senior Legal Counsel, the focus will be on supporting our German operations, including StackFuel GmbH and future acquisitions, while also providing commercial legal advice to the UK business. This position calls for a collaborative and culturally aware legal professional ready to contribute to a purpose-driven, growing company. Key Responsibilities German Operations: Act as lead legal advisor for German group entities, providing guidance on commercial, employment, and corporate matters. Contract Management: Oversee the full German commercial contracting lifecycle (B2B, B2C, and B2G), drafting and negotiating agreements that support safe business growth. Regulatory Guidance: Advise on the German regulatory landscape, including vocational training regulations (AZAV), to enable business expansion. Strategic Integration: Support post-acquisition projects such as contract migrations, governance alignment, and compliance harmonization for European M&A activity. Employment Law: Counsel on German employment matters, ensuring compliance and sound practices.

Join granola as our People Operations Lead, where you will play a crucial role in shaping our employee experience and driving our people strategies. Your expertise will help cultivate a vibrant workplace culture that attracts, retains, and develops top talent.In this pivotal position, you will oversee the implementation of HR initiatives, manage employee relations, and ensure compliance with labor laws. You will collaborate with cross-functional teams to align our people strategy with business goals, fostering an environment of continuous improvement.

Corgi Insurance is an AI-driven insurance provider focused on tech startups. Backed by $108M in funding and full regulatory approval as a licensed carrier, the company is expanding its London team and establishing new entities across the EU and UK. The Startup Operations Lead will work closely with the VP of Operations and senior management, taking on a broad set of responsibilities to help scale the business in London and beyond. Role overview Manage and organize administrative tasks, especially those related to EU expansion. Handle a variety of generalist duties across the London office and new business entities. Take full ownership of assigned tasks, ensuring they are completed thoroughly. Support operational needs for both day-to-day office functions and ongoing expansion projects. Escalate issues only when necessary, maintaining a proactive and solutions-oriented approach. Requirements Motivated and energetic, comfortable working in a startup environment. Collaborative team player with a willingness to take on a range of responsibilities. Adaptable and able to work through ambiguity without a set playbook. Dependable and trustworthy, with strong communication skills for open information sharing. Results-focused and eager to contribute to Corgi's mission. How the team works Quick decision-making and a bias toward action over perfection. Expect periods of high intensity, balanced with steady effort during quieter times. Team members are encouraged to bring solutions, not just highlight challenges. Internal competition is valued; high performers help raise the bar for everyone. This role is for those who want to build and make a significant impact. Behaviors that do not fit Office politics, blame-shifting, or gossip. Taking constructive feedback personally instead of using it for growth. Adding unnecessary processes instead of streamlining operations. Failing to follow through on commitments promptly. Compensation and details Role based in London, with options for on-site or hybrid work. Strong focus on supporting EU and UK expansion. Base salary: £55,000 to £90,000, plus equity designed to reward ownership and initiative.

Relay is at the forefront of transforming the logistics landscape in the digital age. With a remarkable backing of $35M from Europe's largest logistics Series A funding, led by pioneering investors like Plural, which boasts a diverse portfolio from fusion energy to space exploration, Relay is rapidly scaling, outpacing over 99.98% of venture-backed startups. We are curating an exceptionally talented team, setting a new standard within the logistics sector.Our Mission at Relay is to eliminate barriers to commerce. The current high delivery expenses serve as an invisible burden on e-commerce, influencing what products can be sold online and restricting participation. We aspire to create a future where goods flow freely among individuals, ensuring that the online shopping experience is effortless and accessible for all.Join Our Team• A dynamic team of ~110 individuals, with over half specializing in engineering, product development, and data analysis.• Over 45 advanced degrees in fields such as computer science, mathematics, and operations research.• We handle thousands of data points for each parcel, employing rigorous analysis and predictive modeling.• An intellectually stimulating environment characterized by first-principles thinking, rapid feedback loops, and constant experimentation.The OpportunityWe are seeking a Business Operations Lead—a proactive individual contributor role tailored for a hands-on operator. Reporting directly to Relay’s executive leadership, you will own high-context, cross-functional initiatives; enhance operational clarity and drive momentum; and facilitate critical decisions that may otherwise stagnate.This role emphasizes governance, reporting, and cross-team coordination, but it is fundamentally an operational position—distinct from project management. Your success will be gauged by practical execution and measurable outcomes, rather than plans, rituals, or status updates.As the Business Operations Lead at Relay, your responsibilities will include:Leading complex, cross-functional initiatives that span Delivery Squads, Commercial, Finance, and Operations. You will engage in cross-functional projects, consolidate information, and drive execution to completion.Serving as the initial point of contact for urgent, high-stakes Commercial or partner inquiries, performing root-cause analysis and delivering clear recommendations and trade-offs.Facilitating clarity in decision-making across the organization, ensuring that changes in tools and dashboards are well communicated and understood.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Our unique blend of proprietary infrastructure and innovative software empowers over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with fully integrated solutions that streamline everything from business accounts, payments, spend management, and treasury, to embedded finance on a global scale.Founded in Melbourne, we boast a talented team of over 2,000 of the brightest minds in technology across 26 offices globally. With a valuation of US$8 billion and support from top-tier investors like T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global payments and finance. If you are ready to embark on the most ambitious journey of your career, we invite you to join us.

As the Operations Team Lead at tsmg, you will play a pivotal role in managing daily operational activities. You will guide and support our Drivers, ensuring that they perform at their best while adhering to company standards. This position reports directly to the Country Manager and offers an excellent opportunity to develop your leadership skills in a dynamic environment.

Join Shawbrook as a Legal Counsel in our esteemed Legal Services department. In this pivotal role, you'll provide expert legal guidance and support across our diverse range of business operations. Your responsibilities will include advising on regulatory compliance, drafting and reviewing contracts, and representing the company in legal matters. This is an excellent opportunity for a proactive legal professional to make a significant impact within a dynamic financial services environment.

Harness is a leading AI Software Delivery Platform, founded by the visionary technologist and entrepreneur Jyoti Bansal, who also established AppDynamics, acquired by Cisco for an impressive $3.7 billion. With approximately $570 million in funding and a valuation of $5.5 billion, Harness is supported by elite investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As artificial intelligence continues to revolutionize code development, the main challenges now lie in the post-code processes — including testing, deployments, application security, reliability, compliance, and cost optimization. Harness is transforming this "outer loop" by integrating AI and automation, enabling teams to deliver software faster while ensuring security and governance throughout the entire software delivery lifecycle.Leveraging Harness AI and the Software Delivery Knowledge Graph, the Harness Platform infuses profound context and intelligent automation across the software delivery lifecycle, embedding governance and policy-driven controls throughout.In the past year, Harness has driven over 185 million deployments, 82 million builds, 18 trillion flag evaluations, 8 million security scans, optimized 9.1 billion tests, safeguarded 3 trillion API calls, and managed $2.8 billion in cloud expenditures. This has empowered customers like United Airlines, Morningstar, and Choice Hotels to accelerate their release cycles by up to 75%, lower cloud costs by as much as 60%, and achieve a tenfold increase in DevOps efficiency.With a global presence in 14 offices across 25 countries, Harness is paving the way for the future of AI software delivery, and we invite outstanding talent to join us in our mission.Position SummaryWe are seeking a Lead People Operations Generalist to enhance the employee experience across the EMEA region for our dynamic global tech firm. This dual-role position combines strategic oversight with hands-on execution. As the regional expert in People Operations, you will ensure that our HR practices are compliant, scalable, and centered around human experiences while collaborating closely with global teams.You will oversee core people operations throughout the employee lifecycle, serve as the primary contact for complex cases, and assist in developing the systems, processes, and standards necessary for confident scaling across multiple countries. Collaboration with other General & Administrative teams, such as Payroll and Legal, will be essential to provide operational, compliance, and administrative support to the business. This role reports to the Senior Manager of People Operations.About the RoleAct as the People Operations lead for EMEA, supporting employees and managers across diverse countries and employment models.Manage regional people processes, including onboarding, offboarding, employee data management, leaves, mobility, and lifecycle transitions.