Customer Success Manager

Xometry (NASDAQ: XMTR) is at the cutting edge of digital manufacturing, bridging the gap between innovative thinkers and the manufacturers capable of transforming their visions into reality. Our digital marketplace equips manufacturers with essential resources to scale their operations, while facilitating seamless access to global manufacturing capacity for buyers at Fortune 1000 companies.We are looking for driven Mechanical Engineers to join our team as Technical Account Managers (TAMs). In this role, you will be integrated into our key accounts, serving as a vital extension of their engineering teams. This position combines customer interaction, technical proficiency, and operational execution. While reporting to Operations, you will collaborate closely with the Sales team to foster growth and ensure exceptional customer satisfaction.This is a remarkable chance to be part of a vibrant and expanding organization that is leading the way in digital manufacturing. If you are a motivated Mechanical Engineer with a commitment to customer success and a desire to make a substantial impact, we encourage you to apply.

Oscar Health seeks a Senior Manager of Technical Accounting based in Atlanta, Georgia. This position leads a team responsible for staying current with accounting standards and ensuring compliance across the organization. The Senior Manager works closely with other departments to improve the accuracy and efficiency of financial reporting. What you will do Lead and mentor a team focused on technical accounting and compliance matters. Direct the preparation and review of financial statements, ensuring accuracy and adherence to regulations. Partner with colleagues across the company to enhance financial reporting processes. Provide guidance on complex accounting issues and support accurate reporting. Role impact This role is central to maintaining the integrity of Oscar Health’s financial reporting. The Senior Manager helps shape accounting practices as the company continues to grow.

Axon Enterprise, Inc. seeks a Software Technical Account Manager II to join the team in Atlanta, Georgia. This position centers on supporting clients who use Axon's software solutions, with regular travel to customer sites as a key part of the job. Building and maintaining strong relationships with client stakeholders is essential. Key Responsibilities Travel to client locations to provide hands-on technical support for Axon's software products Diagnose and resolve software issues, helping clients overcome technical challenges Lead training sessions to support user adoption and effective use of Axon's solutions Collaborate with internal teams, sharing client feedback to help improve products Work to ensure user satisfaction and foster long-term client success Requirements Technical experience supporting software products Strong customer service skills and clear communication Willingness and ability to travel frequently to client sites Skill in building trust and maintaining relationships with key stakeholders

Rithum™ stands as the premier commerce network globally, revolutionizing how brands, suppliers, and retailers collaborate to offer unparalleled e-commerce experiences. Our innovative platform empowers brands and retailers to foster growth, streamline operations across various channels, scale product offerings, and improve profit margins. With over 40,000 companies leveraging Rithum to expand their market presence across hundreds of channels, we collectively represent more than $50 billion in annual Gross Merchandise Value (GMV). Our comprehensive commerce, marketing, and delivery solutions enable our clients to construct optimized consumer shopping journeys from start to finish.

At NiCE Systems, we embrace challenges and push boundaries. We are ambitious innovators and dedicated competitors, committed to achieving excellence. If you thrive on challenges and aspire to make a significant impact, we have the perfect career opportunity for you.The Technical Support Engineer will provide expert technical assistance to resolve end-users' connectivity issues with the NiCE product suite. Key responsibilities include troubleshooting and diagnosing escalated customer inquiries, collaborating in a consultative manner to deliver beneficial solutions, and working cross-departmentally to ensure a seamless experience that meets our customers' needs. Our highly skilled Technical Support team is dedicated to providing exceptional client support in resolving complex issues through various communication channels, including email, chat, and voice.As a Technical Support Engineer, your typical day may involve:Managing tickets via a web-based system, email, voice, or chatValidating ticket prioritization and keeping users informed of progressResolving end-user issues related to applicationsDocumenting and routing incidents to specialized teamsProviding resolution and recovery of incidentsMaintaining accurate records of all actions taken in the ticketing systemAdditionally, you will escalate incidents as necessary, troubleshoot VoIP, T1, DS3, Ethernet, OC-X, and Toll-Free services, monitor incidents with third-party providers, analyze logs for troubleshooting, and review network diagrams. Flexibility in schedule and on-call services is expected, along with effective communication with both internal and external customers.

We are looking for a dynamic and experienced Senior Support Account Manager to join our team at Saviynt. In this role, you will be the primary point of contact for our clients, ensuring their needs are met and expectations exceeded. Your expertise will help drive customer satisfaction and retention while collaborating closely with various internal teams to deliver exceptional service.The ideal candidate will have a strong background in account management and customer support, with a passion for helping clients succeed. You will be instrumental in identifying opportunities for improvement and advocating for client needs within the organization.

As an Account Manager at efihr, you will play a pivotal role in fostering and maintaining long-term relationships with our clients. Acting as their primary point of contact, you will regularly engage with customers to assess their satisfaction levels and explore their current and future needs. Your insights will contribute significantly to the OMP solution roadmap. Your mission is to retain clients, enhance their engagement, and strategically expand our customer base.Your key responsibilities will include:Creating and nurturing exceptional customer partnerships throughout the entire customer lifecycle.Establishing and maintaining enduring relationships with stakeholders at various levels.Gaining a deep understanding of our clients’ industry landscapes and business challenges.Effectively communicating clients’ needs and concerns to internal teams, including delivery and marketing.Developing an account strategy that aligns with the OMP culture and includes actionable short-, mid-, and long-term plans.Mapping stakeholders by utilizing organizational charts of customer leadership and teams.Collaborating with project teams throughout all phases by applying optimized governance.Increasing customer engagement and retention by enhancing OMP awareness and mindshare.Guiding clients towards the optimal utilization of our solutions post-project delivery.Facilitating account management meetings to evaluate customer needs, review performance scorecards, and share pertinent information.Negotiating new business opportunities within existing accounts.Formulating and executing a short-term and strategic account action plan that engages in relevant initiatives on the client’s side.Balancing and dynamically prioritizing multiple customer engagements.Shaping and managing customer expectations throughout changing relationship stages.

Join examplecorpsandbox as a GK Account Manager, where you will be responsible for managing client relationships and ensuring their needs are met effectively. You will be the primary point of contact for our clients, delivering exceptional service and strategic solutions to enhance their experience. Your expertise will help drive client satisfaction and retention, making a significant impact on our business growth.

Join Xplor Technologies as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes with our leading solutions. In this dynamic position, you will manage client relationships, drive product adoption, and provide strategic guidance to enhance customer satisfaction and retention.Your responsibilities will include onboarding new clients, conducting regular check-ins to understand their needs, and proactively addressing any challenges they face. You will collaborate closely with our product and support teams to ensure that customer feedback is integrated into our service offerings.

Join Xplor Technologies as a Customer Success Manager in Atlanta, where you will play a crucial role in ensuring our clients derive maximum value from our services. As a part of our Account Management team, you will foster strong relationships with customers, guiding them through our offerings and helping them achieve their business goals.Your responsibilities will include onboarding new clients, providing training sessions, and proactively addressing any concerns to enhance customer satisfaction. Your insights will also be vital in shaping our product offerings based on customer feedback.

Role Overview MongoDB is hiring a Senior Customer Success Manager based in Atlanta, Austin, or Dallas. This role centers on building strong relationships with customers and ensuring they achieve lasting value from the MongoDB platform. The position focuses on customer satisfaction and retention, with an emphasis on supporting clients throughout their journey. What You Will Do Guide customers through onboarding, adoption, and ongoing use of MongoDB products Address customer needs and resolve issues as they arise Identify opportunities for customer growth and help drive expansion Work closely with cross-functional teams to deliver a seamless experience Act as a trusted advisor, building long-term partnerships with clients Location This position is available in Atlanta, Austin, or Dallas.

As a Principal Account Manager at Veracode, you will play a pivotal role in driving customer success and ensuring long-term partnerships. Your expertise in managing key accounts will enable you to effectively understand clients' needs and deliver exceptional value. You will be responsible for strategizing growth plans and executing solutions that align with our clients' objectives.Join us in our mission to transform application security and work with a dynamic team committed to innovation and excellence.

About Geotab Inc. Geotab Inc. delivers Internet of Things (IoT) and connected transportation solutions to businesses around the globe. Recognized as a “Great Place to Work™,” the company brings together skilled professionals who focus on empowering organizations, supporting community safety, and advancing sustainability. Geotab connects commercial vehicles to the internet and provides web-based analytics that help customers manage their fleets. The open platform and Geotab Marketplace® offer hundreds of third-party integrations, making it possible for businesses to combine vehicle data with other systems and streamline operations. Processing billions of data points each day, Geotab uses analytics and machine learning to improve productivity, reduce fuel use, strengthen driver safety, and support regulatory compliance. The team continues to grow and welcomes people who bring fresh ideas and adaptability. Roles here often evolve, and team members may take on new responsibilities beyond their initial scope. Geotab offers a collaborative workplace, comprehensive benefits, and a culture that values inclusion and innovation. To see more about life at Geotab, visit the company blog or follow @InsideGeotab on Instagram. Interested in future roles? Join the talent network for updates on upcoming opportunities.

About UsDigiCert is a premier global innovator in digital trust solutions, dedicated to safeguarding the online environment by ensuring the security, privacy, and authenticity of every transaction. Our advanced, AI-driven DigiCert ONE platform integrates PKI, DNS, and certificate lifecycle management to protect infrastructures, software, devices, messages, and AI interactions. Discover why over 100,000 organizations, including 90% of the Fortune 500, rely on DigiCert to combat contemporary threats and prepare for a quantum-safe future at www.digicert.com Position OverviewAs a Corporate Account Manager, you will be pivotal in identifying and cultivating business opportunities within both existing and prospective accounts within your designated territory. Your primary focus will be to convert these opportunities into successful deals. You will collaborate closely with pre-sales and post-sales support teams throughout various sales campaigns, acting as a trusted advisor to customers and prioritizing their best interests, even when they are not actively looking to purchase.

Join our dynamic team as an Associate Account Manager at American Iron and Metal located in Atlanta. In this pivotal role, you will be responsible for nurturing client relationships, managing account activities, and ensuring customer satisfaction. Your proactive approach will help drive sales and support our growing client base.

About Shift4 Shift4 (NYSE: FOUR) simplifies complex payment systems for businesses around the world. The company processes billions of transactions annually, supporting hundreds of thousands of businesses across many industries. More details are available at www.shift4.com. Role Overview The Enterprise Account Manager builds and maintains strong relationships with Shift4’s largest and most strategic partners. This position advises enterprise accounts at corporate, franchise, and local levels, helping them get the most from Shift4’s solutions and representing their needs internally. The role manages the full customer lifecycle, from order through installation, coordinating with internal and external teams to ensure a smooth experience. This role acts as the main contact for escalations related to support, billing, and service issues, and delivers regular reports and business reviews. Success in this position requires clear communication, a consultative mindset, and the ability to influence stakeholders at all levels to drive long-term account growth. What You Will Do Build and maintain trusted relationships with key stakeholders at the corporate, franchise, and local levels for each enterprise account. Advocate for enterprise accounts within Shift4, ensuring activities are scheduled and prioritized appropriately. Oversee orders from start to installation, managing internal and external teams to ensure accurate and timely fulfillment. Work closely with Business Development, Product, and Product Development teams on complex deployments and new feature rollouts. Locations Atlanta, Georgia, United States Center Valley, Pennsylvania, United States Las Vegas, NV Tampa, Florida, United States

About Us:FitzMark is a leading third-party logistics provider, adept in managing diverse transportation modes. We pride ourselves on delivering unparalleled services to our customers and carriers by utilizing our innovative technology, DASH. Our proactive operational strategies ensure that every logistics requirement is met with precision. With strategically located offices in Indianapolis (HQ), Atlanta, Birmingham, Buffalo, Chattanooga, Fort Worth, Gainesville, Jackson, Kansas City, Nashville, Omaha, and Scottsdale, FitzMark continues to thrive in a challenging industry landscape.At FitzMark, our success is fueled by recognizing and celebrating our employees' achievements within a collaborative and vibrant environment. We equip our team members with the necessary tools and resources to foster a culture of ownership and accountability that advances your career and financial aspirations.Ready to make your mark?This role is pivotal in nurturing and expanding our existing customer accounts. You will provide personalized and proactive customer service while identifying growth opportunities within accounts.

Rithum™ stands as the premier commerce network globally, revolutionizing how brands, suppliers, and retailers collaborate to deliver exceptional e-commerce experiences. Our platform empowers brands and retailers to accelerate growth, streamline operations across multiple channels, expand product offerings, and enhance profit margins.Currently, over 40,000 businesses rely on Rithum to drive their success across numerous channels, collectively representing more than $50 billion in annual Gross Merchandise Value (GMV). Leveraging our comprehensive commerce, marketing, and delivery solutions, our clients curate optimized shopping experiences for consumers from start to finish. Role OverviewAs a Technical Project Manager, you will spearhead cross-functional and client-facing initiatives that facilitate the successful onboarding and deployment of Rithum solutions. You will collaborate closely with clients, technology partners, and internal teams to ensure that project objectives are met on schedule and uphold high-quality standards, allowing customers to maximize the benefits of the Rithum platform. Your role will involve extensive collaboration across Sales, Product, Engineering, and Services to coordinate project delivery, manage dependencies, and advocate for the client throughout the entire delivery cycle. You will act as the primary point of execution and communication, translating technical complexities into clear plans, milestones, and updates for both internal and external stakeholders. A solid foundation in project management methodologies, including Agile and Waterfall, is essential as you oversee client-facing implementations. You will manage project scope, track progress, identify and mitigate risks, maintain accurate schedules, and communicate effectively with clients and internal teams. Being proactive in solutioning and risk mitigation is crucial to ensuring timely delivery.

Title: Customer Success ManagerLocation: Vinings, GA (Hybrid, 2-3 days Per Week)Compensation: OTE of $120,000 (Base Salary of $90,000 + Target Incentives of $30,000)Reporting to: Head of Sales & SuccessThis is a unique opportunity to shape the customer success function at a mission-driven organization experiencing rapid growth. As our Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their objectives, fostering long-term partnerships, and driving platform adoption.NPHire is addressing a crucial need within the healthcare sector. In just nine months, we have successfully connected over 7,000 active candidates with more than 55 employers—from private clinics to national healthcare systems. We are looking for a dedicated individual who can not only address client inquiries but also build a robust retention strategy that anticipates client needs and supports their growth.As a Customer Success Manager, your role will extend beyond simple account management. You will design the post-sale customer journey, utilizing client feedback to influence our product's future direction. If you are eager to learn how to build a loyal customer base, create processes from the ground up, and embark on a career-launching opportunity, this is your moment.Your Mission, Should You Choose to Accept It:Your mission is to ensure that every NPHire employer meets their hiring goals, making our platform an essential tool in their recruitment process. You will act as the go-to resource for our clients, transforming new sign-ups into enthusiastic advocates and loyal users. You will oversee the client lifecycle post-sale, linking client health to company growth and contributing to our overall vision.What You'll Own & Achieve:1 - Exceptional Onboarding & Activation--> Lead strategic kick-off calls, platform walkthroughs, and training sessions that equip clients for immediate success.--> Facilitate the activation process for new accounts, ensuring that every employer posts their first job and realizes value within the first 30 days.--> Monitor onboarding success, ensuring new clients feel engaged and supported from day one.2 - Proactive Account Management & Growth--> Serve as a trusted advisor, proactively managing account health, identifying churn risks, and implementing strategies to maintain client success.--> Guide employers on optimizing job visibility and candidate flow, maximizing their success with our platform.