Customer Success Manager

At Via, we are revolutionizing transportation on a global scale. From enhancing individual commutes to minimizing our collective environmental impact, we are driven by ambitious objectives.As a Partner Success Manager, you will embody the voice and face of Via for our partners, both internally and externally. This engaging role will empower you to forge authentic, lasting relationships with clients, transforming these connections into avenues for sustained revenue growth. You will act as a trusted advisor, offering strategic insights on operational, market-entry, and product-related challenges while advocating for new initiatives within Via to support the expansion of our partners' services.

As the Director of Partner Success at Anthropic, you will be instrumental in shaping and enhancing our partner relationships. Your primary focus will be to ensure that our partners achieve their desired outcomes while using our innovative AI solutions. You will lead a dedicated team, driving growth, engagement, and long-term success through strategic insights and collaborative efforts.In this role, you will establish key performance indicators, analyze partner feedback, and implement best practices to optimize our partner programs. Your ability to build strong relationships and foster a culture of success will be crucial in delivering exceptional value to our partners.

At Inductive Bio, we are revolutionizing the field of drug discovery, making it faster and more efficient. Chemists often find themselves spending countless hours synthesizing data, expertise, and intuition to develop new molecules that are safe and effective for human use. This intricate and time-consuming process leaves patients waiting for solutions. Our innovative platform, powered by cutting-edge AI technology, is designed to accelerate this process and enhance collaboration.Our platform is currently utilized in numerous active drug discovery initiatives, with rapid growth in adoption. Supported by top investors at the convergence of technology and biotechnology, our team comprises distinguished experts in technology and drug discovery. Following successful word-of-mouth promotion, we are now looking to expand our market strategy and grow our software and services business.As the inaugural Partner Success hire at Inductive Bio, you will work closely with drug discovery teams to help them maximize the value they receive from our AI-driven platform. You will guide customers through onboarding and adoption, positioning yourself as a trusted partner who aids them in achieving scientific breakthroughs. Your contributions will be vital in strengthening our customer relationships and optimizing our scalable impact delivery.

At Via, we are revolutionizing the way the world experiences transportation. Our mission is to transform individual commutes and minimize our collective environmental impact through cutting-edge technology.As a Senior Partner Success Manager, you will represent Via in your interactions with both internal teams and external partners. In this pivotal role, you will cultivate authentic, sustainable relationships that translate into opportunities for long-term revenue growth. You will act as a trusted advisor to our partners, offering strategic insights on operational, market-entry, and product-related challenges. Concurrently, you will advocate for our partners within Via, championing new products and capabilities to enhance their service offerings.

At Anaplan, we are a dynamic team of innovators dedicated to enhancing business decision-making through our advanced AI-powered scenario planning and analysis platform. Our mission is to empower customers to stay ahead of their competition and the market.What brings Anaplanners together across various teams and locations is our shared commitment to our customers’ success and our Winning Culture.Our clientele includes esteemed names from the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our unparalleled platform.Our Winning Culture fuels our teams of innovators. We celebrate diversity in thought and ideas, act as leaders regardless of titles, strive to meet ambitious goals, and take joy in celebrating our achievements—both big and small.Guided by our principles of being strategy-led, values-driven, and disciplined in execution, you will find inspiration, connection, development, and rewards here. We welcome everything that makes you unique; join us and let’s build the future together!Your ImpactStrategic objectives:Manage a portfolio of Enterprise Customers with an ARR of approximately $5.0M, focusing on enhancing customer value and ROI with Anaplan, securing contract renewals, and identifying growth opportunities.Serve as the primary point of contact and trusted advisor for customers throughout their lifecycle.Collaborate with the account team and leverage internal resources to implement the account strategy effectively.Identify opportunities within existing customers to deliver added value and expand the Anaplan footprint.Connect customers with various Anaplan resources, including Product, Support, and Community as necessary.

Tabs is hiring a Customer Success Manager based in New York City. This position focuses on building strong relationships with clients and ensuring they get the most value from Tabs' solutions. Understanding client needs and guiding them to use services effectively are central to the role. Key responsibilities Develop and maintain relationships with clients to support their objectives Collaborate with teams across the company to deliver a consistent customer experience Promote product adoption and help clients benefit fully from Tabs' offerings Collect and analyze feedback from clients, providing actionable insights to improve products and services Location This role is based in New York City, NY.

Join Our Team at TennrAt Tennr, we revolutionize the healthcare referral process, ensuring that every referral reaches its destination promptly and with the necessary information. By utilizing our advanced RaeLM™ technology, we minimize delays and denials, empowering healthcare providers to maximize their referral captures and improve patient care.Your Role as an Enterprise Account PartnerAs our Enterprise Account Partner, you will play a vital role in nurturing customer relationships and driving meaningful business outcomes after the initial sale. This position transcends traditional account management; it requires a proactive and impactful approach to ensure that our clients derive significant value, renew contracts, and experience growth through our solutions.Your role will place you at the heart of our operations, collaborating with Product, Engineering, Solutions, Sales, and Operations teams to convert Tennr’s workflows into tangible results for our healthcare partners. You will act as both a strategic project manager and a trusted advisor, working with stakeholders from frontline staff to C-suite executives, ensuring that Tennr is deeply integrated into daily operations.This position is perfect for high-achieving professionals with backgrounds in healthcare consulting or investment banking, looking to thrive in a dynamic environment where you can drive substantial business results.

Join Dealpath as a Customer Success Manager where you will spearhead the development of a dynamic team of Customer Success Managers, overseeing a portfolio of key customer relationships. Your primary goal will be to enhance customer retention, drive growth, and elevate customer satisfaction through the establishment of scalable processes and success metrics that will enable the Customer Success function to thrive. This role is ideal for a leader with a passion for customer-centricity, product orientation, and a commitment to coaching and mentoring others. You will focus on enhancing team performance and collaborating across departments to deliver exceptional value to our customers.

Madison Square Garden Sports Corp. (MSG Sports) stands at the forefront of professional sports, boasting a prestigious portfolio that includes iconic teams such as the New York Knicks (NBA) and the New York Rangers (NHL), along with two development league teams – the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL). Additionally, MSG Sports is home to the state-of-the-art MSG Training Center located in Greenburgh, NY. Discover more at www.msgsports.com. Who are we seeking? We are looking for a dynamic Director of Partner Management & Activation to spearhead account activation, delivery planning, and revenue generation for our current and prospective partners in the MSG Sports & Entertainment realm. This pivotal role reports directly to the VP/Senior Director of Partner Management & Activation and will emphasize client communication, cross-functional alignment, asset delivery, and innovative programming in collaboration with the MSG Business Solutions team.Your responsibilities include:Identifying new revenue opportunities for existing partners.Ensuring strategic alignment and achieving objectives across various P&L divisions.Acting as the primary liaison, fostering robust relationships between the Partner Management & Activation team and internal stakeholders to drive exceptional results.Coordinating renewal and upsell strategies with partner success team leads for seamless implementation.Overseeing daily revenue management responsibilities, including status reports, weekly planning calls, budgeting, CRM management, and more.Managing a team of at least 2, including a Senior Manager/Manager and Coordinator.What qualifications do you need to excel? A Bachelor’s degree paired with 10+ years of relevant experience.A strong cross-functional leader capable of driving strategic initiatives and fostering collaboration.

Role Overview Prolific is looking for an Enterprise Customer Success Manager to join the team in a hybrid role based in New York City. This position centers on building and maintaining strong relationships with enterprise clients, helping them reach their objectives with Prolific’s solutions. What You Will Do Develop and nurture partnerships with enterprise customers, acting as their main point of contact. Provide strategic advice tailored to each client’s goals and business needs. Advocate for client interests within Prolific, ensuring their feedback and requirements are heard. Drive engagement and retention by managing accounts proactively, conducting regular check-ins, and offering personalized support. Spot opportunities for upselling and cross-selling services that align with client needs, contributing to company growth. Location This is a hybrid position based in New York City. Some in-office presence is expected.

About UsAt Verve, we have revolutionized the advertising landscape by creating a more efficient and privacy-centric approach to purchasing and monetizing ads. Our innovative ecosystem integrates demand and supply technologies, leveraging data, media, and technology to drive growth and outcomes for advertisers and publishers alike—regardless of the screen or location. With 30 offices worldwide and a commitment to serving visionary advertising clients, Verve is a trusted partner for over 90 of the top 100 U.S. advertisers, 4,000 global publishers, and leading demand-side platforms. Discover more about us at www.verve.com.Your RoleWe are seeking a client-oriented, data-driven professional with extensive knowledge of the programmatic advertising ecosystem. If you excel at transforming complex challenges into practical solutions and are passionate about delivering exceptional client experiences, you will thrive in this role. Familiarity with Demand-Side Platforms (DSPs), mobile programmatic advertising, and campaign analytics is crucial. A proactive and collaborative approach to client relationships and teamwork is essential.

About the Role videa.ai is looking for a Customer Success Manager to help clients get the most from our solutions. This role works directly with customers to understand their goals and support their use of our products. What You Will Do Work closely with clients to identify their needs and objectives Guide customers through onboarding and adoption of videa.ai services Support clients as they use our solutions to reach their business goals Help maintain strong relationships that encourage satisfaction and retention Location NYC, Boston, or remote

Join superdial as a Senior Customer Success Manager, where you will be the key player for your assigned accounts, driving communication, nurturing relationships, and ensuring that every customer maximizes the value of our innovative platform. You will oversee customer interactions from start to finish, balancing proactive outreach with responsive support, while significantly contributing to the scalability of our Customer Success function.This role is an exciting mix of relationship management, analytical problem-solving, and process optimization. You will excel in this position if you possess a consultative mindset, can bring clarity to ambiguous situations, bridge the gap between technical and non-technical discussions, and transform complex challenges into straightforward, actionable strategies.About the Role:Own customer relationships: Conduct meetings autonomously, establish clear next steps, and build trust at all organizational levels of the client.Drive renewals and expansion: Identify churn risks, pursue upsell opportunities, and actively enhance net revenue retention (NRR).Act as the quarterback for your accounts: Collaborate with Product, Engineering, and Operations to ensure seamless execution and swift issue resolution.Bridge business and technical conversations: Grasp customer objectives, technical contexts, and constraints, translating effectively between stakeholders.Bring structure to unstructured environments: Develop repeatable processes and documentation to enhance predictability and scalability in customer management.Leverage data and insights: Employ a quantitative, analytical approach to uncover trends, risks, and opportunities within your portfolio.Collaborate cross-functionally: Work alongside internal teams to gather customer feedback, advocate for product enhancements, and improve overall experiences.Travel occasionally: Engage with customers or participate in industry events as required.What Success Looks LikeClients regard you as a trusted advisor who delivers results.Renewals and upsells contribute to flourishing account growth.You consistently maintain insight into customer health and engagement.The Customer Success team operates more effectively due to the structure and clarity you provide.

msgsports seeks a Manager of Partner Management & Activation to join its New York City team. This position plays a key role in building and maintaining strong relationships with partners, ensuring that activation plans run smoothly and align with broader company goals. Role overview This manager leads the development and execution of strategies that support partner success. The focus is on creating value for both msgsports and its partners by coordinating activation initiatives and managing ongoing collaborations. Key responsibilities Strengthen and grow partnerships through effective management and communication Plan and coordinate activation efforts that support company objectives Align partner strategies with msgsports’ business goals to deliver measurable results Location This role is based in New York City, NY.

About Our TeamJoin the dynamic AI Success Engineering team at OpenAI, where we transform groundbreaking AI innovations into impactful solutions for enterprises. Our mission is to collaborate closely with clients, facilitating the journey from experimentation to tangible outcomes. We focus on ensuring seamless adoption, technical preparedness, and long-term value creation. By accelerating production delivery and shaping the usage of OpenAI products, we help businesses achieve quantifiable results. We work collaboratively with various teams, including Sales, Solutions Architecture, Technical Success, and Product to bring state-of-the-art AI safely and effectively to the market.About This RoleWe are on the lookout for a seasoned technical leader to manage and expand a high-performing team of AI Success Engineers. This team is responsible for ensuring post-sale technical success for ChatGPT Enterprise, guiding customer onboarding, activation, and adoption through structured programs and change management strategies.AI Success Engineers are highly technical and hands-on, assisting clients with advanced functionalities including connectors, Codex, custom GPTs, and other cutting-edge features as they become available. They collaborate closely with customer stakeholders to guarantee effective deployment, broad adoption, and significant business impact.In this role, you will establish team strategies, ensure robust execution and technical precision, and create processes that enable scalability, consistency, and operational excellence, while remaining closely connected to customers and the field.This position is based in New York City or San Francisco, operating under a hybrid schedule requiring three days per week in the office. Some regional travel may be required.Your ResponsibilitiesDevelop and implement the strategy and operational model for the AI Success Engineering team, ensuring alignment with OpenAI's goals and customer requirements.Recruit, lead, mentor, and cultivate a high-performing team of AI Success Engineers with robust technical skills and a focus on customer satisfaction.Oversee the successful post-sale adoption of OpenAI products across enterprises, digital-native firms, and rapidly growing organizations.Guarantee technical readiness and customer adoption of advanced OpenAI capabilities, partnering closely with clients on real-world applications.Act as the voice of the customer to inform product development and commercial strategies.Establish operational rhythms, including leadership summaries and knowledge-sharing sessions to enhance team performance.

About the RoleWe are seeking an experienced Manager of Customer Success to lead and expand a team of Customer Success Managers tasked with enhancing long-term customer retention and product adoption within Playground's expanding client base. This pivotal leadership position requires you to oversee the strategic direction, implementation, and daily operations of the Customer Success Management (CSM) team, ensuring that each center within Playground feels valued, realizes tangible benefits, and continues to evolve with us.In this role, you will harmonize strategic initiatives with execution: enhancing scalable processes, cultivating your team's growth, and collaborating cross-departmentally to strengthen customer relationships and mitigate churn. You will significantly influence the customer experience for thousands of centers partnering with Playground, converting satisfied clients into enthusiastic advocates.This position is based in-person at our Union Square office in New York City or our LoDo office in Denver, where you will closely collaborate with Product, Engineering, Sales, and Onboarding teams to provide an exceptional post-launch customer experience as we expand nationwide.Key ResponsibilitiesLead & Cultivate a High-Performing Team: Manage, mentor, and develop a team of Customer Success Managers, nurturing a culture of accountability, inquiry, and customer dedication.Drive Retention & Growth: Enhance net revenue retention and logo retention across the portfolio by coaching CSMs on renewal strategies and commercial dialogues.Strategize & Execute: Collaborate with leadership to define and implement the customer success vision and roadmap, aligning with company objectives surrounding retention, adoption, and customer lifetime value.Enhance the Customer Journey: Develop and optimize post-onboarding workflows, health scoring systems, and engagement rhythms to elevate consistency and proactive outreach as Playground grows.Coach & Empower: Provide ongoing feedback, training, and performance assessments to ensure every CSM delivers a remarkable, consultative customer experience.Evaluate Success: Monitor essential customer success KPIs—net revenue retention, NPS, health scores, feature adoption, time-to-value—and leverage data to inform decisions and enhancements.Advocate for the Customer: Represent the voice of the customer in leadership discussions, championing their needs and ensuring Playground’s post-launch experience aligns with our mission and values.Qualifications3 to 5+ years of experience in Customer Success or related fields.Proven leadership experience managing a team.Exceptional communication and interpersonal skills.Strong analytical skills with a data-driven approach.Experience with CRM tools and customer success platforms.

Join Dealpath as a Customer Success Manager and be a pivotal part of our dynamic team in New York City!In this role, you will be instrumental in guiding our customers to fully leverage Dealpath's capabilities, ensuring they achieve their business objectives with our platform.What You Will Be Doing:Engaging with customers to understand their business processes, establish success metrics, and develop a tailored customer journey.Providing training, onboarding, and ongoing support to facilitate customer adoption of Dealpath.Creating and delivering both virtual and in-person training sessions.Responding to customer inquiries via phone and email to resolve issues effectively.Contributing to the development of self-service documentation and video training resources.Collaborating across Dealpath's Sales, Marketing, and Product teams to communicate customer use cases and enhance product support.Maintaining the satisfaction, growth, and retention of a portfolio of customer accounts.Assisting the Customer Success team in refining processes and metrics to accelerate the growth of our function.

We are seeking a dynamic and dedicated Customer Success Manager to join our team at zip in New York City. In this pivotal role, you will ensure our clients achieve their desired outcomes while utilizing our services, fostering long-term relationships and driving customer satisfaction.The ideal candidate will have a strong background in customer service and account management, with a passion for helping clients succeed. You will work closely with our sales, product, and marketing teams to deliver exceptional customer experiences.

Are you passionate about driving customer satisfaction and success? Join Pearl Health as a Customer Success Manager! In this pivotal role, you will cultivate strong relationships with our clients, ensuring they derive maximum value from our innovative healthcare solutions. Your expertise will help guide our customers through their journey, from onboarding to ongoing support, fostering long-term partnerships.