Customer Success Manager

Role overview The Hardware Program Manager at meter leads complex hardware initiatives from initial planning through final delivery. This position ensures each project phase aligns with company objectives and remains on schedule. The role is based in San Francisco. What you will do Work closely with teams across disciplines to guide hardware products from concept to launch Manage project plans, set timelines, and track deliverables Monitor project progress and make adjustments to keep deadlines on track Contribute to the development of hardware solutions that enhance meter’s product offerings Location This role requires working onsite in San Francisco.

At Meter, we are rapidly expanding as we create the next-generation utility for internet infrastructure, and this journey begins in our dynamic distribution center. As a Warehouse Associate, you're not simply moving boxes; you're propelling our business forward. If you enjoy building, improving, and growing with a company, and have a curious mindset eager to enhance operational efficiency, then this position is the perfect fit for you. You'll play a pivotal role in a vertically integrated operation where every shipment contributes to tangible outcomes in the world. We seek operations thinkers who are committed to excellence.Key Success MetricsRefine our shipping processes to minimize errors and inventory discrepancies, setting the benchmark for quality.Maintain fulfillment schedules even as volumes increase, actively shaping and evolving our processes.Identify workflow bottlenecks and propose effective solutions, with your insights directly impacting our operations.Success indicators will include:Consistently achieving or exceeding throughput targets.Maintaining inventory accuracy with less than 1% variance.Reducing rework and missed shipments through meticulous attention to detail.Earning the trust of your teammates as a reliable contributor.Your Daily ActivitiesYou will primarily engage in hands-on tasks such as picking, packing, and preparing hardware for global shipping. Your role extends beyond mere task execution; you will actively contribute to enhancing our systems.Receive and accurately inventory consumables.Prepare shipments that comply with strict specifications and deadlines.Ensure our digital inventory systems are maintained and up-to-date.Identify gaps in processes, suggest improvements, and collaborate with the team to test new workflows.Join our close-knit warehouse team, where you'll work collaboratively to enhance efficiency and effectiveness.Who You AreYou thrive in fast-paced environments and maintain composure under pressure.You are eager to learn new tools and systems.You seek to improve processes rather than simply repeat tasks.You are dependable, detail-oriented, and hands-on.You can comfortably lift up to 40 lbs and stay on your feet for extended periods.

Join Meter as a Backend Engineer and be part of a dynamic team that drives the backbone of our cutting-edge network-as-a-service platform. Our backend infrastructure is vital, requiring unwavering reliability and performance. In this role, you will design and implement production systems that ensure uptime, handle billions of real-time data points, and scale seamlessly across cloud environments.Your ImpactArchitect, develop, and maintain critical production systems where reliability is non-negotiable—shortcuts are not an option.Tackle complex data challenges at scale: efficiently indexing and querying billions of telemetry data points while ensuring real-time performance.Create a container-native architecture that adapts across geographical regions in a multi-tenant setup.Collaborate with frontend engineers to deliver real-time dashboards and insightful data visualizations derived from live telemetry.Develop APIs and tools that facilitate customer integrations and enhance internal workflows.Your ExpertiseYou will engage with challenging engineering problems that merge distributed systems, real-time data processing, and cloud infrastructure. Our primary programming language is Go, complemented by a tech stack that includes Postgres, Kafka for streaming, ClickHouse for vast telemetry data warehousing, and GraphQL for varied integrations. We utilize cloud-native, containerized deployments on AWS and Azure.Current technical challenges include: optimizing our ClickHouse cluster as telemetry volume increases, enhancing our multi-tenant architecture for global use, reinforcing security measures across the stack, and maintaining sub-second latency for real-time data streams.This role is distinct as it offers the opportunity to work in an integrated organization where backend, firmware, and hardware engineers collaborate closely. This unique perspective enhances your understanding of the entire technology stack, fostering the creation of superior software architecture.

About MeterAt Meter, we are dedicated to revolutionizing internet infrastructure. Our mission is to simplify the complexities of computer networking, internet, and Wi-Fi for businesses of all sizes. By creating a vertically integrated stack that encompasses hardware, software, and operations, we are transforming networking into a modern utility.Our vision extends beyond just reliable connectivity; we aim to make visibility, control, and automation of physical infrastructure as intuitive as managing software applications. This is where Command plays a pivotal role.About CommandCommand is our generative user interface, providing a natural language layer across the entire Meter stack. With Command, users can easily inspect, configure, and troubleshoot their networks using conversational queries and commands. It merges real-time telemetry with historical data and model-generated insights, enabling users to ask questions like “What’s the status of the Wi-Fi on the third floor?” or “Restrict all traffic from this device immediately.”Command is already reshaping how our teams and clients engage with their networks, and we are just at the beginning of this exciting journey.Why This Role Is ImportantWe are on the lookout for a full stack engineer who will lead the product development of Command. This role is ideal for someone passionate about transforming user interactions with intelligent infrastructure. It requires extensive collaboration across various functions, including our model team, application engineers, operations, and support, to create seamless workflows over robust systems.Your contributions will merge cutting-edge machine learning technologies with practical applications, as you build one of the first interfaces of its kind, deployed across thousands of locations and millions of devices.Your ResponsibilitiesLead the full stack development of Command, covering UX, backend, and model integration.Design and implement frontend features utilizing Next.js, TypeScript, and React.Develop and scale backend services with TypeScript, Planetscale DB, QStash, and more.Incorporate LLMs and AI models into live workflows for users.Guide product direction through active collaboration with users and cross-functional teams.Define the interaction design and behavior of an innovative, conversational UI that is both expressive and intelligent.

Join meter as a Sales Onboarding Program Manager in San Francisco, where you will play a pivotal role in shaping the onboarding journey for our sales team. In this dynamic position, you will develop and implement comprehensive training programs that equip new sales hires with the tools and knowledge they need to succeed. You will collaborate closely with multiple departments to enhance the onboarding experience and ensure alignment with company goals.

Join Meter as we revolutionize networking from the ground up by developing innovative hardware, software, and operations that empower enterprises with fast, secure, and reliable networks that can evolve seamlessly.To dominate the legacy networking market, we are assembling a top-tier Sales, Channel, and Sales Engineering team. We are in search of a dynamic Sales Recruiter to enhance our go-to-market hiring strategy.Key Success MetricsYour contributions will directly impact Meter's revenue growth. By attracting and securing outstanding sales professionals, you will consistently elevate hiring standards.Your primary success indicators will include:Quality of hires: Achieve 6-month performance ratings that meet or greatly exceed expectations, with a retention rate of over 90% for new hires, ensuring hiring managers are eager to bring these talents back.Pipeline efficiency: Boost the volume of high-quality candidates while reducing time-to-hire by 20%, and maintain an offer acceptance rate of 80% or higher.Your Daily ResponsibilitiesYou will manage the complete recruitment lifecycle for our expanding go-to-market organization. Your daily tasks will include:Crafting strategic search plans and mapping the market for sales, channel, and customer-facing roles.Actively sourcing and engaging high-caliber candidates through targeted outreach, referrals, and innovative research methods.Implementing a structured hiring process that supports confident decision-making.Collaborating closely with Sales and Leadership teams, facilitating debriefs, and advising on compensation, leveling, and closing strategies.Personalizing every aspect of the candidate experience to embody Meter's values and high standards.Demonstrating persistence and thoroughness: following up, seeking warm introductions, or customizing messages to initiate meaningful conversations.Your ProfileYou maintain an exceptionally high standard for sales talent and possess the skills to assess candidates capable of selling a sophisticated, full-stack product while passionately advocating for Meter’s vision.Your relentless drive to build trust with candidates ensures their enthusiasm in joining our team.

Join Meter as we rapidly expand and innovate the future of enterprise networking.If you're a network engineer who views support as mere maintenance, think again. This role will immerse you in some of the most intricate and diverse network designs in the industry, where each challenge presents a unique opportunity. You’ll work on diagnosing and resolving complex issues, influencing product development, and enhancing your expertise across all layers of the technology stack. This position isn't a step back; it's a chance to delve deeper into your craft while directly impacting the evolution of next-generation networks.You're not just addressing tickets; you're tackling the most formidable networking issues. If you thrive on diversity, enjoy exploring intricate systems, and aspire to influence the design and support of networks, this position is tailor-made for you.

About the TeamDoorDash Labs, founded in 2018, functions as the innovation powerhouse of DoorDash, dedicating efforts to the advancement of automation and robotics solutions aimed at refining last-mile logistics. Our mission is to develop technologies that bolster and enhance human networks, ultimately improving efficiency for Dashers, merchants, and consumers alike. We are fiercely committed to driving business impact and consist of a highly experienced team comprised of former innovators from various robotics sectors. As of 2025, DoorDash has successfully completed 10 billion deliveries, and we are focused on achieving the next 10 billion even more effectively.About the RoleIn your capacity as a Technical Program Manager for Hardware New Product Introduction (NPI), you will spearhead execution across cross-functional teams, including mechanical design, embedded systems, controls, and manufacturing operations. This role demands high ownership and is mission-critical, offering visibility throughout the complete hardware product lifecycle—from prototype to scaled deployment.You will oversee the introduction of intricate robotic systems into production, establish and uphold strict development and manufacturing milestones, and ensure smooth collaboration among internal engineering teams and external supply chain partners.This opportunity is perfect for a TPM who possesses deep technical fluency, thrives in uncertain environments, and boasts a proven history of successfully delivering high-stakes, multidisciplinary hardware projects.You will be excited about this opportunity because you will…Take ownership and drive intricate hardware and autonomy programs from concept to production, involving cross-functional coordination across mechanical, electrical, GNC, and firmware systems.Lead New Product Introduction (NPI) initiatives, managing build plans, integration milestones, and transitions to contract manufacturing.Act as the central point for coordinating design, manufacturing, validation, and supplier execution across multiple internal and external teams.Define and monitor program timelines, critical paths, and risk mitigation strategies across all technical disciplines.Collaborate with engineering leads to ensure technical decisions are in line with scheduling and manufacturing constraints.

Join our dynamic team at Fortune Brands Innovations as a Senior Hardware Program Manager. In this pivotal role, you will lead and manage hardware projects from inception to completion, ensuring on-time delivery and adherence to quality standards. You will collaborate with cross-functional teams, driving initiatives that enhance product performance and user satisfaction.

At Oura, our mission is to empower individuals to unlock their inner potential. Our award-winning products provide our global community with insightful knowledge about their readiness, activity, and sleep quality through the use of the Oura Ring and its connected app. We have positively impacted millions by offering daily insights and actionable steps to inspire healthier lifestyles.Empowering the world begins with embracing our core values and empowering our team. As a rapidly growing company dedicated to enhancing lives, we ensure that our team members are equipped to perform their best work, both professionally and personally.We are looking for a skilled Senior Hardware Operations Program Manager to join our New Product Introduction (NPI) Supply Chain team and help us deliver top-tier hardware products to our community.This role demands effective collaboration with our supply chain team, engineering, and various cross-functional teams, including contract manufacturers and suppliers. The ideal candidate will possess exceptional communication skills, strong analytical and problem-solving abilities, and the capacity to synthesize large volumes of information into clear, actionable tasks, driving them to completion in a dynamic environment with competing priorities.This is a US Hybrid position; candidates must reside in the San Francisco Bay area and be available to work in the office three days a week.

About the Role Oura Health Inc. is looking for an Engineering Program Manager focused on Hardware Sensing. This hybrid position is based in San Francisco, California. The role centers on guiding cross-functional teams as they develop and deliver new hardware sensing technologies. Success depends on clear coordination, strong project oversight, and attention to both timelines and quality. What You Will Do Manage hardware sensing projects from planning through execution. Work closely with engineering teams to clarify technical requirements and ensure deliverables meet expectations. Keep stakeholders informed and aligned by facilitating regular communication and updates. Spot risks early and put plans in place to reduce or avoid them. Location This is a hybrid role based in San Francisco, California.

Impulse, based in San Francisco, brings together engineers, designers, and innovators to build high-performance products for whole-home electrification. The team focuses on making sustainable home choices both practical and attractive, aiming for solutions that last without compromise. Role overview The Hardware System Technical Program Manager guides complex hardware systems from initial concept through production and launch. This role sits at the center of the hardware product lifecycle, ensuring seamless integration of systems into Impulse’s products. What you will do Lead cross-functional teams, including Mechanical, Electrical, and Firmware Engineers, through every stage of hardware development Coordinate efforts with Product Management, Finance, Tech Operations, Marketing, and company leadership Drive hardware program execution, keeping projects aligned with business objectives and timelines Manage collaboration with joint development partners and internal stakeholders Location This position is based in San Francisco.

Join aisafety as a Program Manager, where you will lead innovative projects aimed at enhancing safety protocols across various industries. You will work closely with cross-functional teams to ensure the successful execution of programs that align with our mission of promoting safety and efficiency.

Technical Program ManagerJoin Substrate, a pioneering force in tackling critical technological challenges in the United States. We are positioned at the cutting edge of advanced manufacturing and innovative physics, striving to revolutionize the semiconductor industry and enhance America’s technological prowess. Our team comprises elite scientists, engineers, and technical specialists dedicated to developing groundbreaking technologies.Role OverviewAs a Technical Program Manager, you will lead intricate technical programs from inception to completion, orchestrating efforts among independent scientists, engineers, and technical professionals. This role involves managing multiple interrelated workstreams where hardware development, R&D, manufacturing, and scientific validation unfold concurrently, each dependent on the other.Key ResponsibilitiesDirect technical programs that encompass hardware components and scientific validation across various simultaneous workstreams.Oversee program timelines, budgets, and resource distribution across numerous dynamic projects.Monitor critical interdependencies between R&D, hardware development, scientific validation, and manufacturing readiness.Collaborate closely with multidisciplinary scientists to convert research insights into technical specifications.Partner with hardware engineering teams for component selection, design validation, and manufacturing preparedness.Coordinate with security experts to ensure compliance with privacy and security standards across teams and projects.Manage relationships with vendors, including component suppliers, manufacturers, and testing facilities.Conduct risk assessments and implement mitigation strategies for technical and supply chain vulnerabilities.Facilitate technical evaluations and integration decisions across diverse project contributors.Report program progress, risks, and strategic recommendations to executive leadership.Develop and maintain comprehensive technical program documentation while respecting contributor independence.

Join Baseten as an Onboarding Program Manager where you will play a vital role in shaping the onboarding experience for our new team members. You will be responsible for developing and implementing effective onboarding programs that enhance employee engagement and retention.

Role Overview OpenAI is seeking a Senior Legal Program Manager focused on Hardware Compliance to join the team in San Francisco. This position leads compliance efforts for hardware projects, working closely with colleagues across multiple disciplines. The role centers on maintaining regulatory standards and guiding hardware initiatives through complex compliance requirements. What You Will Do Drive hardware compliance programs from planning through execution Work alongside engineering, legal, and product teams to interpret and apply regulatory guidelines Monitor changes in relevant laws and regulations affecting hardware products Shape and refine compliance strategies as technology and requirements evolve Impact This role helps define how OpenAI approaches hardware compliance, supporting the development of products that meet legal and regulatory expectations. The Senior Legal Program Manager’s expertise ensures that hardware projects are built with compliance in mind from the start.

Join Lambda, a pioneer in AI cloud infrastructure, where we empower countless customers ranging from AI researchers to large enterprises and hyperscalers. Our mission is to democratize access to superintelligence, making compute as essential as electricity. If you're passionate about revolutionizing the AI cloud landscape, we invite you to be part of our journey.*Note: This position mandates in-office presence at our San Jose or San Francisco locations for four days a week; our designated remote workday is Tuesday.Our Operations team is integral to delivering a seamless AI Infrastructure-as-a-Service (AI-IaaS) experience. This team is responsible for sourcing infrastructure and components, overseeing daily data center operations to ensure optimal performance, and facilitating cross-company coordination through product management to align operational capabilities with strategic objectives. By managing the entire lifecycle from procurement to deployment, our Operations team guarantees that our AI-driven infrastructure is robust, scalable, and aligned with our business priorities.Key ResponsibilitiesOversee large-scale GPU cluster deployments across data center colocation sites nationwide.Collaborate closely with Data Center engineering and operations to ensure the accurate deployment of infrastructure requirements.Advance multiple concurrent projects, evaluating risks and monitoring progress.Proactively manage dependencies and foresee/resolve execution challenges.Engage with a diverse range of cross-functional stakeholders, including Product, Engineering, and Operations, to ensure effective project execution and adherence to SLAs.Communicate progress and status updates with internal stakeholders and customer groups across various locations and time zones.Interact with stakeholders at all levels to resolve technical and scheduling issues.Cultivate strong partnerships across Lambda while leveraging your credibility and technical expertise to foster process improvements and efficiencies.Contribute to the development and expansion of new business opportunities.

About Redwood MaterialsRedwood Materials is revolutionizing the global battery supply chain by integrating recovery, reuse, and recycling to keep essential minerals in circulation and facilitate the energy transition. Established in 2017, we are pioneering low-cost, large-scale energy storage solutions and manufacturing battery materials domestically for the first time, utilizing existing batteries.Role OverviewWe are in search of a Hardware Technical Program Manager (TPM) to spearhead the development, testing, and manufacturing of sophisticated box-level electronic assemblies. You will be responsible for program execution from concept through production, ensuring seamless coordination across hardware engineering, validation, supply chain, and operations. This role focuses on guaranteeing that our hardware — including circuit boards, flex assemblies, enclosures, connectors, and integrated box builds — meets reliability standards, undergoes rigorous testing, and is scalable for production.

About DEUNA DEUNA is an innovative startup transforming the landscape of global commerce with our AI-driven payments and orchestration platform, ATHIA. Designed to empower large enterprises, ATHIA enhances approval rates, minimizes costs, and opens new revenue streams. Developed by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA seamlessly integrates payment intelligence, checkout optimization, and data orchestration into one robust solution.With extensive integrations across more than 300 Payment Service Providers (PSPs) and alternative payment methods, and processing over 20% of Mexico’s digital economy through our platform, we simplify global payments through a single integration and centralized reconciliation.As we expand into the U.S. market, we aim to address the pressing needs of large retailers, marketplaces, airlines, and quick-service restaurants. Join us in redefining the future of payments! Visit https://www.deuna.com/ to explore more about us!