Customer Success Manager

Join Lottie as a Commercial Operations Manager, where you will play a crucial role in enhancing operational efficiency and driving strategic initiatives. You will collaborate with cross-functional teams to optimize processes and ensure alignment with business objectives. Your insights will shape our operational strategies, leading to improved performance and growth.

Role Overview Lottie is hiring a Strategic Finance Lead in London. This role focuses on shaping financial strategy and supporting the long-term sustainability of the business. The position involves building and maintaining financial models that inform key decisions, analyzing data to spot trends, and working with teams across the company to improve financial outcomes. What You Will Do Develop and implement financial models to support business planning and decision-making Analyze financial data to identify patterns and emerging trends Collaborate with other departments to optimize financial performance Provide insights that guide company growth and help strengthen Lottie's competitive position Location This position is based in London.

Position: Founding Go-to-Market (GTM) Specialist for AI Agents Department: Eliza, Lottie. Reports directly to Chris Hart, GM of Eliza Compensation: OTE £60,000 - £120,000 (Base Salary ranging from £30,000 to £60,000) + Equity Culture & Benefits: Discover more here Equity Offering: Attractive EMI share options Vacation: 26 days plus bank holidays Vision: Transform later life for all and innovate the future of the care sector Work Model: Hybrid, requiring a minimum of 2 office days per week Office Location: London Bridge, London, UK The RoleJoin us in revolutionizing the social care landscape with Eliza, Lottie's cutting-edge AI voice agent. Eliza is designed to manage phone calls for care homes, capture inquiries, book viewings, and ensure every call is addressed. After completing her inaugural shift, we are expanding our reach through our pilot partner network.We are in search of a pioneering GTM professional to launch Eliza into the market. This is an exceptional chance to be the first commercial representative for an innovative AI solution within one of the UK's rapidly expanding startups, supported by Accel and General Catalyst. Collaborate directly with the GM and CEO to construct the go-to-market strategy from the ground up, encompassing the initial outreach to successfully closing deals.If you have thrived as a top-performing SDR or Commercial Associate and aspire to take full ownership of a product's GTM strategy, or if you have experience selling SaaS solutions to small and medium businesses and are ready to embrace a truly innovative AI product, we want to hear from you. We seek a candidate who is entrepreneurial, commercially astute, and eager to introduce transformative solutions to a sector that is in dire need of innovation.As the first in a burgeoning line of AI agent products, this is your opportunity to define the GTM framework that will facilitate expansion across our product portfolio. Key ResponsibilitiesManage the complete sales cycle for Eliza, from prospecting to demonstration and closing deals—targeting care home operators and home care providers.Establish your outbound marketing strategy from the ground up: refine messaging, explore various channels, and utilize Lottie's extensive network of over 6,000 care services for warm introductions.Conduct product demonstrations and represent Eliza at industry events to drive lead generation.Collaborate closely with the Eliza product and engineering teams to relay operator feedback and influence product development.

Join our dynamic team at Spotless Commercial Cleaning as a Cleaning Operative at Aquarius Business Park in London! We are seeking individuals who are:Excellent communicatorsDependable and trustworthyEnergetic and enthusiasticCollaborative team playersAdaptable and flexibleIf you possess the ability to:Communicate effectivelyWork independently or collaborativelySpotless is the right place for you!We provide all necessary cleaning equipment and comprehensive training to get you started.Working hours: 2 hours per day, Monday to Friday.Workplace: Aquarius Business Park, London.Immediate start available!

Relay is revolutionizing the logistics landscape for the digital age. Supported by Europe’s largest logistics Series A funding of $35M, driven by innovative investors like Plural, Relay is outpacing 99.98% of venture-backed startups. We are curating an exceptionally skilled team that is set to redefine industry standards.Our Mission: To eliminate barriers to commerce. High delivery costs currently impose a hidden tax on e-commerce, influencing what products can be sold online and who can engage in the market. We aspire to create an environment where goods move freely among people, making online shopping an effortless and inclusive experience.The Team:• A dynamic group of ~110 individuals, over half of whom specialize in engineering, product, and data.• More than 45 advanced degrees in fields such as computer science, mathematics, and operations research.• Comprehensive data analytics for every parcel handled, leveraging thousands of data points.• A culture that thrives on first-principles thinking, agile feedback, and continuous experimentation.About the Role:As the Commercial Strategy and Operations Manager at Relay, you will be integral to our relationships with leading e-commerce clients who spend billions annually on logistics. This pivotal role bridges strategy and execution: you will define market approaches, ensure seamless commercial operations, and oversee high-value client programs from inception to completion.Key Responsibilities:Develop and manage the go-to-market strategy for existing and new clients, crafting commercial frameworks that expedite deal closures and enhance profitability.Ensure client profitability by collaborating with commercial analytics to identify margin risks and implement corrective actions.Oversee the commercial and operational processes for a portfolio of strategic clients, maintaining governance and optimizing performance.

About Taptap SendAt Taptap Send, we are on a mission to revolutionize cross-border financial services for emerging markets. Our innovative platform empowers families, stimulates local economies, and transforms the way millions interact with financial systems.Since our inception in 2019, we have redefined the landscape of remittances, enabling seamless money transfers across six continents, connecting both bustling and underserved corridors. By capitalizing on the shift from traditional banking to mobile technology, we are bringing digital finance to regions previously excluded from such services. Our next phase of growth will introduce an array of tailored services designed to enhance financial accessibility for diaspora communities, including local payment solutions and savings options.We are experiencing rapid growth, supported by esteemed investors, and are scaling a product that harmonizes real-world impact with cutting-edge fintech innovation.Here’s why you should join us:Founders with Proven Track Records: Created by Harvard graduates and seasoned entrepreneurs who previously established Segovia (acquired) and GiveDirectly, a top-grossing NGO.Backing from Influential Investors: Supported by renowned investors like Spark Capital, Canaan, Reid Hoffman, Breyer Capital, and more.Team of High Achievers: Our team comprises top talents from Bain, Google, McKinsey, Uber, and Checkout, committed to our mission and values.Diverse Global Workforce: Our team consists of over 250 individuals from 50+ nationalities, speaking more than 50 languages.Values-Driven Culture: We operate with principles of ownership, impact, humility, and heart, ensuring our actions reflect our words.

Kody is experiencing rapid growth in the UK and APAC regions, with exciting plans to venture into new markets including the US and EU. As we expand, maintaining operational excellence and commercial success is crucial to fulfilling our product commitments, attracting new clients, and ensuring customer satisfaction. We are seeking a dynamic Vice President of Commercial & Operations to develop scalable frameworks, lead cross-functional projects, and amplify our operational delivery and revenue generation efforts.In this pivotal role, reporting directly to senior leadership, you will steer our global operational and commercial strategy, managing everything from client onboarding and compliance to sales and partnerships. This position carries significant responsibility for establishing efficient, scalable systems that drive acquisition, retention, and commercial performance across diverse jurisdictions.Key Responsibilities:Direct and enhance Kody’s global operational and commercial strategy, overseeing regional teams focused on customer delivery, compliance, and sales.Design and execute scalable systems, tools, and workflows that support growth, efficiency, and outstanding client experiences.Take ownership of the comprehensive customer journey, ensuring seamless onboarding and retention through collaboration with Product, Technology, Account Management, and Customer Operations teams.Manage regulatory and compliance frameworks across various jurisdictions, upholding robust risk management and onboarding standards.Guide the commercial organization, including sales and referral teams, to achieve revenue growth and market expansion.Engage actively with prospects, partners, and merchants, aiding in key negotiations and securing high-value contracts.Provide strategic insights into hiring, structure, and KPIs for commercial and operational functions, fostering high-performing and accountable teams.Promote a data-driven culture, utilizing client feedback, operational metrics, and commercial performance to inform decision-making and drive ongoing improvement.Act as a senior escalation point for intricate client or operational challenges, coordinating resolution strategies with internal stakeholders.Oversee the creation and refinement of sales, marketing, and operational materials, ensuring alignment with market positioning and customer needs.Advocate for the customer's perspective internally, influencing enhancements in product, service, and operations.Collaborate with executive leadership to shape the overarching business strategy, ensuring that commercial and operational models align with global organizational goals.

Manager, Commercial IncentivesAt Deliveroo, we are dedicated to revolutionizing the shopping and dining experience, driven by impact, innovation, and growth. Our Commercial team stands at the heart of our marketplace, influencing how we engage with restaurants, grocers, and emerging verticals globally. From forging essential partnerships to unlocking new revenue opportunities and devising data-driven growth strategies, we tackle significant challenges that propel our business forward. If you excel in dynamic commercial settings and aspire to shape the future of a global brand, this is the team for you.We are searching for a Manager, Commercial Incentives to join our dynamic team. In this pivotal role, you will be responsible for designing, evolving, and managing Deliveroo’s commercial compensation schemes, ensuring that our sales and account management teams are inspired and driven to achieve our global business objectives.Key ResponsibilitiesAs a member of the Commercial Operations team, your focus will be on delivering insights, learning, and the necessary infrastructure to empower our frontline teams worldwide. You will lead a Program Manager and Analysts to implement incentive schemes from start to finish.Framework Design & Evolution: Spearhead the development of commission and KPI-based incentive schemes, establishing metrics, thresholds, and accelerators that align with our financial risk appetite.Operational Excellence: Manage the complete administration of payouts, ensuring that monthly and quarterly calculations are precise, timely, and respected by local leadership.Performance Scenario Modeling: Leverage data to evaluate cost exposure and behavioral impacts, ensuring that incentive designs promote the desired outcomes across varying market conditions.Modernization of Delivery Tools: Collaborate with Product and Tech teams to transition from manual, spreadsheet-based processes to scalable, automated incentive systems.Governance & Influence: Serve as the primary accountability point for incentive accuracy, cultivating strong relationships with local commercial leaders to ensure that schemes are clearly understood and effectively integrated.Qualifications for SuccessEssential Skills:Proven experience in commercial incentives and compensation design.Strong analytical skills with a focus on data-driven decision-making.Excellent communication and interpersonal skills to engage effectively with stakeholders.Ability to thrive in fast-paced environments and manage multiple projects simultaneously.

Role overview Turnertownsend seeks a Cost Manager to support commercial development projects in London. This role centers on budgeting, cost estimation, and financial management across all stages of the project. What you will do Oversee project budgets and monitor financial performance throughout delivery Prepare and review detailed cost estimates for commercial development work Contribute to financial planning to help ensure projects finish on schedule and within budget Location The position is based in London.

About the RoleThreatAware is seeking a dynamic Operations Manager to facilitate our growth while maintaining the agility and transparency that have driven our success thus far. Collaborating closely with the CEO, you will be instrumental in transforming strategic objectives into actionable plans, ensuring that cross-departmental initiatives progress smoothly, and providing the leadership team with the insights necessary for swift and informed decision-making.Why Join ThreatAware?At ThreatAware, we empower security teams with a comprehensive platform that serves as the definitive source of truth for every device and tool within their organization. Our solutions can be deployed in under 30 minutes, boasting over 150 integrations and requiring no agents. Statistics reveal that, on average, 10% of network devices remain undetected, while 30% of security controls are either missing or malfunctioning. With the recent injection of $25M from One Peak in February 2026, we are poised to expand our operations in North America and unveil our AI-powered security workspace, which will enable security teams to tailor their tools and automations based on six years of the most accurate cyber asset data available in the industry.Your ResponsibilitiesAssess the operational needs of the business at this stage and implement necessary structures, including appropriate cadences, metrics, and decision-making forums.Manage operational tasks that would typically fall to the CEO, such as office management, supplier relationships, facilities, and various ad-hoc projects, allowing leadership to concentrate on customer and product priorities.Develop the visibility required for the leadership team to manage the business with confidence, incorporating KPIs, dashboards, and quarterly planning.Collaborate with Sales, Product, Finance, and People teams to ensure cross-functional priorities are progressing, identify and address blockers early, and facilitate alignment among team members.Lead ad-hoc strategic projects as they arise, whether it’s assessing new office spaces or establishing operational processes that are currently lacking.Identify areas where the business is losing efficiency or momentum and implement solutions. Design processes that are effective and sustainable as we scale.Address ambiguous operational challenges that lack a clear ownership and provide clarity to these issues.What We SeekA minimum of 5 years’ experience in operations, strategy, consulting, or a Chief of Staff role, preferably within a high-growth tech or SaaS environment.

Jack Links Protein Snacks is hiring a Commercial Finance Manager for the London office. This role plays a key part in shaping financial strategies that help guide commercial decisions and support business growth. Main responsibilities Lead budgeting and forecasting activities to align with company goals Conduct financial analysis to evaluate commercial performance Work closely with teams across the business to provide financial insights and recommendations What you will bring Strong background in finance, with experience in budgeting, forecasting, and analysis Ability to translate financial data into clear, actionable advice for commercial teams Collaborative approach to working with colleagues from different departments This position is based in London and focuses on supporting the ongoing growth and profitability of Jack Links Protein Snacks.

About NextStepNextStep is revolutionizing the recruitment landscape by connecting exceptional consulting talent with high-impact opportunities using advanced, AI-driven matching technology. We collaborate with forward-thinking companies across various sectors to place seasoned professionals in roles that truly matter.About the CompanyOur client is an innovative and rapidly expanding proptech startup based in London. They operate a dynamic marketplace that seamlessly connects landlords and property managers with trusted trade professionals for maintenance and refurbishment services. Backed by seed to Series A funding and boasting robust unit economics, they are in the process of scaling their operations across 12 cities in the UK, with plans for a significant funding round on the horizon. The founding team has a wealth of experience from industry leaders such as Rightmove, Deliveroo, and Bain.The RoleAs the Operations Manager, you will play a pivotal role in overseeing the daily operations of the marketplace. Your primary focus will be to ensure a balanced supply and demand, maintain high-quality standards, and optimize operational processes as the business scales. You will work closely with the co-founders, taking ownership of supply management, customer operations, and process enhancements.Key ResponsibilitiesManage and optimize marketplace supply, including onboarding new trade professionals while ensuring quality standards across the network.Take ownership of operational KPIs such as job completion rates, response times, and customer satisfaction metrics.Develop and refine processes related to job dispatch, quality control, dispute resolution, and customer support.Collaborate with the product team to translate operational challenges into system and tooling enhancements.Identify and implement efficiencies that enable the business to scale without proportionately increasing headcount.Qualifications3 to 5 years of experience in operations, marketplace management, or consulting, with proven ownership of operational delivery.Strong analytical skills, adept at utilizing dashboards and data to inform decision-making.A natural builder who thrives on creating and iteratively improving processes.Highly organized, capable of managing multiple priorities in a fast-paced environment.Experience within marketplace, on-demand, or platform businesses is a plus.Compensation & BenefitsDetails regarding compensation will be discussed during the interview process.

Role overview relay is hiring an Operations Manager for its London Sort Centre. This on-site role focuses on improving operational efficiency and keeping daily activities running smoothly. What you will do Lead and manage a team at the London Sort Centre Streamline processes to improve performance Support the achievement of operational targets and goals

About NevisNevis is pioneering the world’s first AI wealth management platform, achieving remarkable growth in just 9 months with over $50 billion in assets under management. We are set to surpass $100 billion by year-end and are supported by top-tier investors, having raised $40 million from Sequoia Capital, ICONIQ and Ribbit, making us one of Europe’s fastest-growing Series A startups.The RoleWe are seeking a proactive IT Operations Manager to be the primary owner and contact for all internal IT operations at Nevis. This pivotal role is essential for ensuring a secure, compliant, scalable, and reliable IT environment that supports both our business and engineering teams.You will oversee all aspects of IT operations, including identity and access management, device and vendor management, onboarding/off-boarding, and security compliance processes (SOC), collaborating closely with Engineering, Security, and People teams.What You’ll DoServe as the primary point of accountability for IT operations across Nevis.Manage Google Workspace (GSuite) administration, focusing on user lifecycle, access controls, and security configurations.Oversee user access and identity management across all internal systems, enforcing least-privilege access principles.Lead the end-to-end onboarding and off-boarding processes, working collaboratively with People and Engineering teams.Oversee endpoint and mobile device management (MDM) for laptops and mobile devices, ensuring adherence to security standards and effective lifecycle management.Execute IT security policies and compliance requirements, including SOC (SOC 2) controls.Manage compliance tools such as Vanta, overseeing evidence collection, control monitoring, and audit preparation.Act as the central IT partner for the Engineering team, balancing tooling and access needs with security and compliance requirements.Manage relationships with IT and security vendors, including selection, renewals, licensing, and performance management.Develop, maintain, and enforce IT policies, procedures, and documentation.Handle IT incident management, troubleshooting, and escalations to minimize business disruption.

Role: Senior Operations ManagerReports to: Deputy Head of SpaceLocation: Magazine London and Silverworks IslandContract Type: Full Time, Permanent (42.5 hours per week)About Us:At Broadwick, we are an innovative international company based in London, dedicated to the creation, development, ownership, and operation of a remarkable variety of venues, spaces, events, and experiences. Our mission is to transform how individuals engage with music, art, culture, and recreation through the reimagining of traditional spaces.With a rich history rooted in music, we successfully managed a portfolio of 20 global festivals until 2019. Since then, we have shifted our focus towards expanding our outstanding venues, which include Printworks London, Depot Mayfield Manchester, Drumsheds, Exhibition White City, and Magazine London.Our collective ambition is to challenge the status quo and enrich the cultural landscape by merging visionary thinking, innovative ideas, and commercial expertise to craft unforgettable spaces and experiences for discerning audiences in captivating locations.About Our Venues:Magazine London is among the largest purpose-built dry hire and hybrid venues in the capital. Designed with functionality in mind, it serves as a blank canvas with stunning views of the city skyline, featuring top-notch technical infrastructure, staging, and facilities. The venue can host up to 5,000 guests internally and offers additional external areas, making it an exceptional locale for performances, dinners, conferences, exhibitions, filming, fashion shows, and ticketed cultural events.Our team primarily operates from Magazine London, while also managing the commercial aspects and external hires for Silverworks Island. This waterside festival site in Newham is renowned for its summer music events, alongside providing spaces for cultural activations, filming, and unit bases.In this role, you will lead the planning and delivery of live events at Magazine London and support the management of external hires, filming bookings, and unit bases at Silverworks Island.What We Seek:We are in search of a highly skilled and dynamic Senior Operations Manager to join our team at Magazine London and Silverworks Island. This multifaceted role requires a confident, personable individual who is hands-on and possesses experience in a similar venue or as a Head of Event Operations in a smaller setting.Your responsibilities will encompass managing a diverse range of hires, including corporate events, high-capacity B2C activations, filming, and broader venue operations. Flexibility and adaptability are crucial, as working hours will vary weekly, particularly during live music events.

Runway East is looking for a Director of Operations to lead its London portfolio. This senior role covers full operational oversight for 8-10 sites across the city, with responsibility for team leadership, member experience, and site profitability. Work arrangement Based in London, UK At least 1 day per week in the Covent Garden office 2-4 days per week at other London locations of your choice 0-1 day per week working from home This position reports directly to Sophie Marsh, COO. What you will do Oversee daily operations for 8-10 London sites Lead and develop a team of General Managers and Community Associates Take full ownership of the P&L for the London portfolio Set and maintain high standards for member experience and team performance Drive site profitability and operational excellence What we look for Strong motivator who brings energy and enthusiasm to the team Celebrates achievements and uplifts team spirit Challenges complacency and fosters a high-performing culture Experience managing other managers, such as General Managers, site leads, or area managers Comfortable leading through others without micromanaging Runway East is a certified B Corp focused on flexible workspaces and sustainable growth for ambitious businesses. The company values service, attention to detail, and a sense of ownership throughout its operations.

Discover SonarSource:At SonarSource, we are dedicated to safeguarding code quality and security, empowering developers through AI-powered solutions and seamless workflows. We analyze code from various sources—whether written by your internal team, AI, or external parties—to ensure the creation of secure, reliable, and maintainable applications. With deep roots in the open-source community, our solutions support over 30 programming languages, frameworks, and infrastructure technologies. Trusted by over 7 million developers globally, our clientele includes prestigious teams at Microsoft, NASA, MasterCard, and T-Mobile.We pride ourselves on crafting exceptional products backed by a collaborative internal culture. Our commitment to our company, users, each other, and the open-source community is unwavering. We maintain high standards and hold each other accountable, fostering an environment of positivity, dedication, thoughtfulness, empathy, and passion.Our decision-making is intentional and clear, yet we operate with a sense of urgency and efficiency, collectively working as One Team to achieve our goals. At Sonar, CODE represents our operational mindset.Why You Should Consider Joining Us:SonarSource is home to a talented, driven group of professionals committed to enhancing developers' productivity. We continuously strive to improve code quality and security while minimizing developer toil, allowing them to focus on their passions rather than tedious tasks. Our solutions address issues at their root, benefiting all code, regardless of its origin.Our vibrant culture spans across multiple countries, with offices located in the USA, Switzerland, the UK, Singapore, and Germany. We want our employees to take pride in their work, love what they do, and feel energized by their colleagues. With strong ties to the open-source community, we are united in our mission to empower developers to build better and faster.Your Role and Impact:We are seeking an outstanding and dynamic legal professional who can effectively balance the protection of our company with the acceleration of our global business growth. As a vital member of our commercial legal team, you will spearhead initiatives and manage essential aspects of commercial contracts.

Houst is seeking a Senior Operations Manager (Channels) based in London. This position centers on shaping and executing operational strategies across a range of channels. The goal is to enhance performance and maintain reliable daily services. Role overview This manager leads efforts to improve productivity and efficiency throughout the organization. The role involves overseeing day-to-day operations, identifying areas for improvement, and ensuring services continue without interruption. Key responsibilities Guide operational strategy across multiple channels Drive initiatives that raise productivity and efficiency Monitor and support daily service delivery Location This role is based in London, England, United Kingdom.

Role overview Legatics is hiring an AI Engineer in Commercial Operations to join the London office. This role works closely with commercial leaders to build AI infrastructure that drives sustainable revenue growth. The focus is on developing intelligent systems to automate processes, uncover insights, and enhance decision-making across Sales, Marketing, and Customer Success teams. What you will do Design and implement AI-driven infrastructure aligned with commercial goals. Develop and deploy production-ready models, including large language models (LLMs) and other machine learning solutions. Automate workflows and deliver actionable analytics for commercial teams. Oversee the architecture of the commercial data ecosystem to support analytics and AI capabilities. Lead analytics efforts for commercial operations, providing both technical direction and hands-on engineering. Champion and implement AI-first approaches to improve and rethink business processes. Who thrives in this role This position fits a hands-on technical builder who enjoys creating production systems, deploying models, and tackling business challenges with AI. Experience with intelligent automation, LLMs, and commercial analytics is valuable. Success in this role comes from combining strong engineering skills with a commercial perspective to deliver systems that give the business a competitive edge. Location This position is based in London, England, United Kingdom.