Customer Success Manager

About GridwareGridware is a pioneering technology firm located in San Francisco, focused on safeguarding and enhancing the electrical grid. We have introduced an innovative approach to grid management known as Active Grid Response (AGR), which emphasizes the monitoring of electrical, physical, and environmental factors that impact grid reliability and safety. Our cutting-edge AGR platform utilizes precision sensors to identify potential issues at an early stage, allowing for proactive maintenance and fault mitigation. This holistic strategy contributes to improved safety, reduced outages, and enhanced grid efficiency. Our company is supported by climate-tech and Silicon Valley investors. For further details, please visit www.Gridware.io.Role Description We are on a mission to prevent grid-ignited wildfires. To achieve this, our devices require robust, thoroughly tested, and energy-efficient firmware. We are seeking your expertise to aid in the development of this firmware. You will tackle challenges related to power consumption, communications, and signal processing, enabling our devices to detect increasingly subtle faults in remote areas.

Join Our Mission at GridwareAt Gridware, based in the heart of San Francisco, we are committed to safeguarding and enhancing the electrical grid. We have pioneered an innovative approach to grid management known as Active Grid Response (AGR), which focuses on monitoring the electrical, physical, and environmental factors that influence grid reliability and safety. Our cutting-edge AGR platform utilizes high-precision sensors to identify potential issues early, facilitating proactive maintenance and fault mitigation. This holistic strategy not only enhances safety but also minimizes outages and ensures the efficient operation of the grid. We are proudly supported by climate-tech and Silicon Valley investors. Discover more about our mission at www.Gridware.io.Position OverviewAs a pivotal member of our information security compliance team, the Compliance Engineer will collaborate closely with the Head of Information Security. You will play a crucial role in designing, implementing, and operationalizing compliance controls across various frameworks, including SOC 2, ISO 27001, NIS 2, CIS IG3, NERC CIP, and NIST. Additionally, you will manage customer-facing security assurance tasks, such as responding to security questionnaires and fulfilling audit evidence requests. This is a high-visibility opportunity for individuals who thrive in dynamic environments and recognize that effective compliance is essential to robust engineering.

About GridwareGridware is an innovative technology firm based in San Francisco, committed to advancing and safeguarding the electrical grid. We have pioneered a revolutionary approach to grid management known as Active Grid Response (AGR), which emphasizes the monitoring of the electrical, physical, and environmental variables that influence grid reliability and safety. Our sophisticated AGR platform leverages high-precision sensors to identify potential problems early, facilitating proactive maintenance and fault prevention. This holistic strategy enhances safety, minimizes outages, and ensures the efficient operation of the grid. Backed by prominent climate-tech and Silicon Valley investors, Gridware is at the forefront of sustainable energy solutions. For more details, visit www.Gridware.io.Role DescriptionWe are on the lookout for a Senior Software Engineer to spearhead the development of systems that manage our expanding fleet of devices, which forms the backbone of Gridware's distributed sensing network. The technology you develop will enable Fleet Health operators to oversee device performance, deploy firmware updates, and ensure the reliability and security of our sensors at scale.You will collaborate across backend services, internal tools, and observability systems, designing the infrastructure that maintains thousands of edge devices in optimal health. This role is hands-on and demands high ownership, situated at the intersection of software, hardware, and operations—ideal for engineers who are passionate about building platforms that create tangible real-world impacts.

About GridwareGridware is an innovative technology company headquartered in San Francisco, dedicated to safeguarding and enhancing the resilience of the electrical grid. We have revolutionized grid management with our pioneering approach known as Active Grid Response (AGR), which emphasizes careful monitoring of the electrical, physical, and environmental factors that influence grid reliability and safety. Our cutting-edge AGR platform utilizes high-precision sensors to identify potential problems early on, facilitating proactive maintenance and fault mitigation. This holistic strategy significantly enhances safety, minimizes outages, and ensures optimal grid performance. We are proud to be supported by leading climate-tech and Silicon Valley investors. To learn more, visit www.Gridware.io.Role OverviewAs the Software Engineering Manager at Gridware, you will be at the forefront of leading a talented team of engineers who are focused on developing software that enhances the reliability and resilience of the electrical grid. This role combines technical leadership with effective people management; you will remain engaged with coding and architectural decisions while guiding your team to deliver high-impact, mission-critical systems. Collaborating closely with product, data, and business stakeholders, you will turn real-world infrastructure challenges into scalable, cloud-native solutions, while fostering the growth of engineers into leaders who elevate the standards of the entire organization.

About GridwareGridware is a pioneering technology company located in San Francisco, dedicated to revolutionizing the management of the electrical grid. We have developed an innovative approach known as Active Grid Response (AGR), which emphasizes the continuous monitoring of electrical, physical, and environmental parameters that influence grid reliability and safety. Our cutting-edge AGR platform employs high-precision sensors to identify potential issues early, enabling proactive maintenance and effective fault mitigation. This holistic strategy not only enhances safety but significantly reduces outages and ensures optimal grid performance. Supported by esteemed climate-tech and Silicon Valley investors, we are on a mission to create a more resilient energy future. To learn more, please visit www.Gridware.io.

Join Our Team as a Senior Applied Scientist!At Gridware, we are on a mission to revolutionize grid management through innovative technology. Based in San Francisco, we are pioneering a cutting-edge approach known as Active Grid Response (AGR). This initiative focuses on enhancing the reliability and safety of the electrical grid by monitoring its electrical, physical, and environmental parameters. Our advanced platform leverages high-precision sensors to identify potential issues early, facilitating proactive maintenance and minimizing outages. Backed by leading climate-tech and Silicon Valley investors, we are poised to make a significant impact in the energy sector. For more insights on our work, visit www.Gridware.io.Role Overview:We are looking for a talented Senior Applied Scientist with a strong background in machine learning and digital signal processing (DSP). In this role, you will be responsible for designing sophisticated models that operate on diverse time-series sensor data within resource-constrained environments. Your work will involve developing algorithms that optimize for accuracy while adhering to strict power and memory constraints, thereby advancing Gridware’s edge intelligence capabilities. This position requires a blend of applied research, model optimization, and close collaboration with hardware and firmware teams to implement low-level solutions.

Join Our Team at GridwareGridware, a pioneering technology firm based in San Francisco, is committed to enhancing and safeguarding the electrical grid. We have developed an innovative class of grid management known as Active Grid Response (AGR), which focuses on monitoring critical electrical, physical, and environmental parameters that influence grid reliability and safety. Our state-of-the-art AGR platform employs high-precision sensors to identify potential issues at an early stage, facilitating proactive maintenance and fault mitigation. This holistic approach promotes safety, minimizes outages, and ensures optimal grid performance. Backed by notable climate-tech and Silicon Valley investors, we are on a mission to redefine grid management. For more details, visit www.Gridware.io.Role OverviewWe are seeking a detail-oriented, technically proficient Senior IT Engineer to join our dynamic team. In this pivotal role, you will spearhead network architecture and facility build-outs, champion IT compliance initiatives, and oversee cross-functional projects from inception to successful completion. This is a highly impactful position ideal for a professional who excels in building robust systems, enforcing critical standards, and delivering complex technical projects within a fast-paced, growth-oriented environment.

About GridwareGridware is an innovative technology firm located in San Francisco, committed to enhancing the resilience and safety of the electrical grid. We have pioneered a revolutionary approach to grid management known as Active Grid Response (AGR), which focuses on monitoring the electrical, physical, and environmental variables influencing grid reliability and safety. Our advanced AGR platform integrates high-precision sensors to identify potential issues at an early stage, facilitating proactive maintenance and fault resolution. This holistic strategy aims to enhance safety, minimize outages, and optimize grid performance. We are proud to be supported by prominent climate-tech and Silicon Valley investors. For more details, please visit www.Gridware.io.Role OverviewWe are on the lookout for a skilled Security Operations Engineer to bolster and scale the security measures within our cloud-centric environment. In this pivotal role, you will enhance our detection and response capabilities, fortify identity and access controls, and refine the systems and processes that ensure our infrastructure's resilience.Your collaboration with engineering, IT, and infrastructure teams will be crucial in embedding security best practices throughout our development processes. This position suits a proactive security expert who thrives in dynamic settings and is passionate about enhancing visibility, automation, and operational readiness.

About GridwareGridware is an innovative technology company headquartered in San Francisco, California, committed to revolutionizing electrical grid management. Our pioneering Active Grid Response (AGR) system monitors the electrical, physical, and environmental factors impacting grid reliability and safety. By utilizing state-of-the-art sensors, our platform identifies potential issues before they escalate, allowing for timely maintenance and effective fault resolution. This proactive approach enhances safety, minimizes outages, and ensures optimal grid performance. Supported by prominent investors in the climate-tech and Silicon Valley sectors, Gridware is at the forefront of safeguarding our energy future. Visit www.Gridware.io to learn more.Role OverviewWe are in search of a detail-oriented and proactive Office Coordinator to facilitate the smooth operation of our office environment. This key role involves managing office supplies, coordinating services, and acting as the primary point of contact for staff and visitors. The ideal candidate excels in a dynamic setting, enjoys assisting others, and is dedicated to cultivating an organized and welcoming workplace. Please note that this position requires 100% on-site presence.

Join gridware as a Senior Research Engineer in Solid Mechanics, where you will lead innovative projects focused on advancing solid mechanics technologies. In this pivotal role, you will collaborate with multidisciplinary teams to develop cutting-edge solutions that address real-world challenges.

About GridwareGridware is an innovative technology company located in San Francisco, committed to safeguarding and improving the electrical grid. We have introduced a revolutionary class of grid management known as Active Grid Response (AGR), which emphasizes the monitoring of electrical, physical, and environmental elements that impact reliability and safety. Our cutting-edge AGR platform employs state-of-the-art sensors to identify potential issues at an early stage, facilitating proactive maintenance and fault resolution. This holistic strategy enhances safety, minimizes outages, and ensures the efficient operation of the grid. We are proudly supported by esteemed climate-tech and Silicon Valley investors. To learn more about us, please visit www.Gridware.io.Role Overview:As a Data Scientist specializing in forecasting, you will be seamlessly integrated into Gridware’s operations and analytics team. Your contributions will be pivotal in predicting weather-related events, optimizing analyst staffing, and deepening our understanding of the dynamic nature of Gridware’s operations center.

About GridwareGridware is an innovative technology firm headquartered in San Francisco, committed to safeguarding and enhancing the reliability of the electrical grid. We have pioneered a revolutionary approach to grid management known as Active Grid Response (AGR), which meticulously monitors the electrical, physical, and environmental factors influencing grid safety and reliability. Our state-of-the-art AGR platform leverages high-precision sensors to identify potential issues at an early stage, facilitating proactive maintenance and fault resolution. This holistic strategy is designed to bolster safety, minimize outages, and ensure optimal grid performance. We are proud to be supported by prominent climate-tech and Silicon Valley investors. To learn more, visit www.Gridware.io.About the RoleWe are seeking a skilled Senior Hardware Reliability Engineer to lead reliability testing, analysis, and lifetime modeling of various outdoor electronic assemblies. This pivotal role will concentrate on the electronic components of our products, collaborating closely with our mechanical-focused Reliability Engineer and engaging with the broader hardware and cross-functional teams.

Role Overview Gridware is hiring a Senior Hardware Product Manager in San Francisco, CA. This role leads the development of hardware products from initial concept through launch. The position works closely with engineering, design, and marketing teams to create solutions that address customer needs. What You Will Do Guide hardware product development from idea to market release Collaborate with cross-functional teams, including engineering, design, and marketing Apply product management expertise to shape and deliver hardware technology What We Look For Experience in hardware product management Strong interest in hardware technology Ability to lead projects and work across teams

About GridwareGridware is an innovative technology firm located in San Francisco, committed to safeguarding and optimizing the electrical grid. We have introduced a revolutionary approach to grid management known as active grid response (AGR), which emphasizes the monitoring of electrical, physical, and environmental factors impacting grid reliability and safety. Our cutting-edge Active Grid Response platform utilizes high-precision sensors to identify potential issues early on, facilitating proactive maintenance and fault resolution. This holistic methodology enhances safety, minimizes outages, and ensures the grid functions efficiently. Our company is supported by prominent climate-tech and Silicon Valley investors. For further details, visit www.Gridware.io.Role OverviewIn the role of Staff Data Engineer / Data Architect at Gridware, you will be instrumental in defining and constructing the architecture of our pivotal data systems. This encompasses real-time streaming pipelines, Lakehouse governance, telemetry ingestion, and cross-domain data modeling. This position is at the pinnacle of the technical individual contributor track and necessitates extensive expertise in distributed data systems, IoT telemetry flows, and architectural strategies.You will collaborate closely with teams across Firmware, Software, DevOps, and Data Science to shape Gridware’s long-term vision for its data platform. Your contributions will directly influence how sensor and grid event data are processed within our system, enabling fault detection, wildfire risk mitigation, and real-time grid intelligence at scale.

Join Gridware as a Senior Electrical Research Engineer, where you'll play a pivotal role in advancing innovative electrical solutions. We are looking for an expert who is passionate about research and development in electrical engineering. In this role, you'll collaborate with a dynamic team to design, analyze, and optimize electrical systems that will drive our technology forward.

The City and County of San Francisco seeks a Senior Stationary Engineer to help operate and maintain stationary engines and mechanical systems in city facilities. This full-time position plays a key role in keeping heating, cooling, and power systems running smoothly for the community. What you will do Operate and maintain stationary engines and related equipment in municipal buildings Monitor system performance to keep heating, cooling, and power operations efficient Handle both routine and emergency maintenance tasks as they come up Work closely with colleagues to ensure continuous city services Requirements Solid understanding of mechanical systems and stationary equipment Dedication to safety and sustainable work practices Ability to contribute effectively within a team Experience supporting building infrastructure operations Location This role is based in San Francisco.

Join Gridware as a Technical Program Manager!At Gridware, we are at the forefront of revolutionizing the electrical grid. Based in the vibrant city of San Francisco, we focus on enhancing grid reliability and safety through our innovative Active Grid Response (AGR) system. With our cutting-edge technology, which incorporates high-precision sensors, we proactively detect and address potential issues, minimizing outages and maximizing efficiency. Our mission is supported by leading climate-tech and Silicon Valley investors. To learn more about our transformative work, visit www.Gridware.io.Role OverviewAs the Technical Program Manager for Manufacturing Systems, you will be pivotal in steering the strategy, implementation, and continual development of ERP and manufacturing systems. This role bridges the gap between manufacturing operations, enterprise software, and data engineering teams, ensuring our systems evolve into scalable, productized platforms rather than isolated implementations.

Join us on-site in the vibrant Dogpatch neighborhood of San Francisco as a Senior Backend Engineer.About GigaGiga, a pioneering voice AI startup, has successfully secured a $61M Series A funding and boasts an impressive roster of clients including DoorDash. We are dedicated to revolutionizing the customer experience through real-time AI agents capable of understanding emotions and resolving issues instantly, while being scalable across the globe's largest enterprises.This is a pivotal moment for our company as we aim to expand our horizons. Our ambition is to position Giga as the premier AI platform for enterprise automation, driven by our cutting-edge voice superintelligence. To realize this vision, we are seeking exceptional engineers to join our team.Our engineers are empowered to make significant impacts, influencing the daily experiences of millions. This unique opportunity allows you to work alongside visionary founders, contribute to a commercially successful venture, and help shape a generational company. Here are some highlights about us:Voice AI startup Giga raises $61M Series ADoorDash and Giga PartnershipGiga is trusted by leading B2C companies around the world to manage their most complex support and operational workflows across various communication channels including voice, chat, and email. If this excites you, we encourage you to apply!The RoleWe are searching for innovative backend engineers to develop the infrastructure and systems that power our AI agents. You will engage with a variety of technologies from data pipelines and analytics to real-time agent systems, delivering features that have a direct impact on our customers' operations.This position grants you the freedom to own challenges from start to finish—identifying the optimal approach, constructing solutions, and refining them based on your findings.What You'll Work OnHere are a few key projects from our current roadmap:Analytics overhaul: Transitioning our analytics service to ClickHouse and optimizing it for the next phase of growth.Hallucination detection: Enhancing our detection systems with the aim of minimizing hallucination occurrences.Browser agent utilization: Scaling and stabilizing our systems to ensure robust performance.

Join Our Innovative TeamServal is at the forefront of revolutionizing enterprise operations through our AI-native automation platform. We specialize in developing intelligent agents that comprehend and execute real-world workflows seamlessly, replacing outdated manual processes and inflexible legacy systems with dynamic, learning software solutions. Established in 2024, we are proud to be trusted by industry leaders such as General Motors, Notion, Vercel, and more, to streamline high-volume operational tasks across their organizations.At the heart of our operations is an agentic AI platform that converts natural language into efficient, production-grade workflows. Our agents go beyond mere response mechanisms; they engage in reasoning, execute actions across various systems, and continually enhance their capabilities with use. Initially focused on operational tasks, our platform has swiftly expanded to serve diverse functions including IT, HR, Finance, Security, Legal, and Engineering.Our mission is to eradicate repetitive, manual tasks and empower teams through intelligent automation. Ultimately, we aim to construct a universal AI operations layer—a network of agents that integrates with business functions to drive seamless workflows and propel modern companies forward.Position OverviewAs the Senior IT Engineer at Serval, you will be pivotal in developing and refining our internal IT capabilities, utilizing our own ITSM platform as your primary toolkit. Your role will involve leading infrastructure projects and ensuring smooth daily operations as our company scales. This is a full-time, onsite position in San Francisco (5 days/week).This role transcends traditional IT responsibilities; it’s an opportunity to shape the future of IT service management. You will actively test our platform in production environments and provide valuable operational insights to our Product and Engineering teams. Your on-the-ground experiences will directly influence how our product serves IT professionals globally.