Customer Success Manager

At Via, we are revolutionizing transportation on a global scale. Our mission is to enhance daily commutes and minimize the environmental impact of travel — and we have ambitious goals to achieve.As our new Partner Success Manager, you will be the primary representative of Via for our partners, both internally and externally. In this dynamic and impactful role, you will forge authentic and sustainable relationships with our partners, transforming these connections into avenues for long-term revenue growth. You will act as a trusted advisor, offering strategic insights on operational, go-to-market, and product matters. In parallel, you will advocate for our partners within Via, pushing for innovative products and capabilities to expand their service offerings.

At Via, we're on a mission to revolutionize global transportation through innovative technology. Our ambitions extend from enhancing individual daily commutes to significantly reducing our collective environmental impact. As a Senior Partner Success Manager, you will represent Via to our partners, playing a pivotal role both internally and externally. Your primary responsibility will be to cultivate meaningful, long-lasting relationships with our partners, transforming these connections into sustainable revenue growth opportunities. You'll act as a trusted advisor, offering strategic insights on operational, market-entry, and product-related challenges, while also advocating for our partners within Via to promote the expansion of their services.

Role Overview AirGarage is looking for a Partner Success Manager focused on the North Region. This role can be based in San Francisco or remote within the United States. The main goal: support and grow relationships with partners using AirGarage’s parking solutions. What You Will Do Onboard new partners, guiding them through setup and early adoption. Provide ongoing support to ensure partners get the most from AirGarage’s services. Spot opportunities for growth and increased value within existing partnerships. Work with internal teams to improve the partner experience and keep efforts aligned with company goals. Location This position is open to candidates in San Francisco or remote across the United States.

As the Director of Partner Success at Anthropic, you will be instrumental in shaping and enhancing our partner relationships. Your primary focus will be to ensure that our partners achieve their desired outcomes while using our innovative AI solutions. You will lead a dedicated team, driving growth, engagement, and long-term success through strategic insights and collaborative efforts.In this role, you will establish key performance indicators, analyze partner feedback, and implement best practices to optimize our partner programs. Your ability to build strong relationships and foster a culture of success will be crucial in delivering exceptional value to our partners.

Join Revi and be part of a transformative journey in retail! At Revi, we're reshaping the future of brick-and-mortar shopping, blending the digital and physical worlds. Following the evolution from Web 1.0 to Web 2.0, we are now pioneering Web 3.0, where online experiences will redefine in-store interactions.We provide an innovative in-store digital platform that enables businesses to forge lasting relationships with their customers while enhancing the shopping experience. Our beautifully designed self-ordering system allows consumers to seamlessly buy, pay, and earn rewards—all while providing valuable data insights to improve operations.With new Series A funding from top Silicon Valley investors, we are poised for significant growth. This is an exciting time to join a collaborative team dedicated to making a difference in the retail landscape!As a Partner Success Manager, you will directly influence our growth by engaging strategically with partners, ensuring retention, and facilitating transactions. You will champion partner success initiatives and collaborate with leadership and product teams to optimize our platform.

Join Our Mission at CheckAt Check, we simplify the process of paying people. Our goal extends beyond building our own business; we are committed to cultivating payroll businesses alongside each of our partners. As pioneers of embedded payroll, we are reshaping the way people are compensated, facilitating the launch, growth, and success of payroll enterprises. Discover our journey | Listen to our story.Check goes beyond mere API infrastructure; we are a launchpad for establishing and scaling payroll ventures.Our TeamThe payroll landscape is flawed. Join us in our mission to fix it! At Check, you will apply your creative problem-solving skills, critical thinking, and resilience to influence every business we develop. We view challenges and tasks as opportunities to contribute to our collective success; we embrace the unique strengths that each member brings, transcending traditional role limitations.If you're eager to roll up your sleeves and transform the payroll industry, let's simplify the intricate, make a tangible impact, and forge a brighter future for businesses of every size.As a Partner Success Manager, you will play a pivotal role in safeguarding and expanding Check’s revenue through meticulous partner management. You will act as the General Manager for a select portfolio of 5-10 high-priority partners, establishing and nurturing ongoing communication while delivering proactive internal reporting on their status.We expect our team members to take initiative and operate with a high level of autonomy while sharing insights and knowledge transparently with peers and stakeholders. You will collaborate closely with various internal and external teams, including Sales, R&D, Marketing, and Enablement. Together, you will identify trends, mitigate risks, and seize opportunities, executing targets with unwavering focus and precision.Ideal candidates are determined, goal-oriented, and possess experience in developing comprehensive plans with partners or customers. You should excel in prioritizing tasks ruthlessly and feel comfortable navigating both technical and commercially intricate environments.

Join Our Mission at CheckAt Check, we simplify the process of paying people. Our vision extends beyond merely developing our business; we are committed to building payroll businesses alongside each of our partners. As pioneers in embedded payroll, we are transforming the way individuals receive their pay, facilitating the launch, growth, and success of payroll businesses. Discover our journey | Listen here.Check represents much more than just API infrastructure; we are a launchpad for developing and scaling payroll enterprises.About Our TeamPayroll systems are in need of reform, and we invite you to join a team as passionate about making a difference as you are! At Check, you will engage in creative problem-solving, critical thinking, and resilience to influence every business we collaborate with. We perceive challenges as opportunities to contribute to impactful solutions, prioritizing the distinctive strengths and value each team member brings to our mission.Join us if you're ready to dive in and revolutionize payroll. Together, we will simplify complexity, create tangible impacts, and build a brighter future for businesses of all sizes.As a Partner Success Manager, your role will be to safeguard and expand Check’s revenue through meticulous partner management. You'll act as the General Manager for a selected portfolio of 5-10 high-priority partners, fostering relationships by establishing consistent communication and providing internal updates on their status.We expect our team to be proactive and take ownership in their roles, sharing information and insights regularly with peers and stakeholders. You will collaborate closely with various internal and external teams, including Sales, R&D, Marketing, Enablement, among others. Together, you will uncover trends, assess risks, and seize opportunities, executing targets with determination and precision.The ideal candidate for this position is tenacious, goal-oriented, and possesses experience in formulating detailed plans with partners or clients. You should excel at prioritization and feel comfortable navigating complex technical and commercial environments.Your Responsibilities Will Include:Overseeing all phases of the post-sales partner lifecycle, including ownership of targets, renewal negotiations, and account management.Establishing trust with our partners and cultivating deep relationships to ensure mutual success.

Join Ramp as the Manager of Partner Success Strategy & Operations, where you'll play a pivotal role in enhancing our partner relationships and operational effectiveness. In this dynamic position, you will lead a team dedicated to optimizing partner experiences, driving strategic initiatives, and ensuring successful implementation of partnership strategies that align with Ramp's goals.

Join Revi in Revolutionizing Retail! At Revi, we envision a future where brick-and-mortar retail thrives through a seamless blend of digital and physical shopping experiences. As technology advances, we are at the forefront of this evolution, creating a hybrid purchasing landscape where every transaction carries a digital identity, fostering deeper relationships and engagement.While many brands are digitizing parts of their customer journey, Revi aims to unify the entire physical purchase experience, empowering small businesses to compete on a global stage. We leverage data, AI, and consumer engagement strategies to enhance profitability, operational efficiency, and customer loyalty—all within our unique ecosystem.Backed by leading Silicon Valley investors, Revi is poised to dominate a multi-billion-dollar market.Why You Should Choose Revi? • Collaborate closely with the CEO and executive team as a strategic partner.• Play a vital role in a rapidly growing startup.• Shape the company culture, hiring practices, systems design, and processes.• Enjoy limitless opportunities for personal and professional development.• Work with a mission-driven team that values innovation, hard work, and impactful results.• Be a key player in the AI-driven transformation of the retail and restaurant sectors.Your Role as Director of Partner Success ‍‍In the position of Director of Partner Success & Support, you will design and oversee the entire post-sales journey, which includes onboarding, adoption, optimization, support, and long-term retention. You will be responsible for the operational framework of these teams, ensuring they operate with an AI-first mentality, integrating automation, AI agents, analytics, and intelligent workflows at every stage of the partner experience. This crucial role reports directly to the CEO and is essential for Revi's growth.

At NiCE Systems, we continuously push the boundaries of what's possible. We are driven by ambition, innovation, and a commitment to winning. Our high standards propel us to achieve extraordinary results. If you share our passion and ambition, we invite you to explore an unparalleled career opportunity that will ignite your potential.What does the role entail?The Director of Global Partner Success – GSI/BPO oversees a global team of Partner Success Managers and Implementation Engineers focused on our Global System Integrator (GSI) and Business Process Outsourcing (BPO) partners. This pivotal role is instrumental in driving strategic success, ensuring a cohesive partner experience across the globe, and cultivating robust, trusted relationships with our large enterprise partners. The Director will serve as a senior advocate for partners and a cross-functional leader, collaborating with teams across regions to meet shared objectives and deliver exceptional results.Your Impact:Global Leadership & Team DevelopmentLead, mentor, and empower a global team of Partner Success Managers and Implementation Engineers dedicated to GSI and BPO partners.Set clear performance expectations, metrics for success, and scalable operational frameworks across regions.Encourage alignment, collaboration, and best practice sharing within a diverse, multinational team.Strategic Partner Success ManagementOversee strategic partner engagements to ensure adoption, expansion, and realization of long-term value.Guide the creation of global partner success strategies tailored to the specific needs and business models of GSI and BPO partners.Proactively identify challenges, eliminate obstacles, and guarantee consistent, high-quality support for partners worldwide.Senior Relationship ManagementBuild and enhance relationships with senior-level executives at key GSI and BPO client organizations.Present strategic updates, partner success metrics, and impactful recommendations to executives, fostering clarity and informed decision-making.Act as a trusted advisor in executive business reviews and critical strategic initiatives.Represent the Partner Success function in global forums and partner planning discussions.

Okta secures digital identities for both people and AI, building trusted infrastructure that helps organizations address evolving security needs. The company’s mission focuses on solving complex challenges and supporting customers as they adopt new technologies. The Customer First division brings together Identity and Access Management experts who help customers get the most from the Okta IAM platform. This team works to ensure effective adoption, scalability, and agility, aiming for strong returns and long-term success. Role overview The Principal Delivery Success Manager leads and develops Okta’s partners, reporting to the Manager of Partner Delivery Success. This role strengthens partner delivery capabilities within a specific product domain and regional partner portfolio. Key responsibilities include developing partner capabilities, validating readiness for go-live, and overseeing delivery processes for Okta solutions. Acting as the main operational leader for partners, the Principal Delivery Success Manager guides them through Okta’s Service Delivery Partner maturity model to ensure high-quality implementations for every customer. This position collaborates closely with Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while maintaining high implementation standards. What you will do Develop and improve delivery capabilities within the assigned partner portfolio. Guide partners through the Service Delivery Partner maturity model. Identify gaps in specialization and recommend training paths. Support partners as they pursue product specializations, including OWI, Auth0, and Workflows. Encourage partners to pursue certifications and skill development. Review and validate partner go-live submissions. Classify deployments by complexity: Standard, Advanced, or Strategic. Ensure deployments meet Okta’s delivery standards. Gather and analyze feedback from Professional Services and customers. Locations Bellevue, Washington; Chicago, Illinois; New York, New York; San Francisco, California; Washington, DC

Join our dynamic team at dev2 as an Implementation Partner Manager, where you will play a crucial role in driving successful partnerships and implementations. We are looking for a proactive individual who possesses excellent communication skills and the ability to manage multiple tasks efficiently.Your responsibilities will include collaborating with partners, ensuring smooth implementation processes, and providing ongoing support to maximize partner satisfaction. If you thrive in a fast-paced environment and have a passion for building strong professional relationships, we want to hear from you!

ABOUT BOXBox (NYSE:BOX) stands at the forefront of Intelligent Content Management, empowering organizations to foster collaboration, oversee the entire content lifecycle, safeguard critical data, and revolutionize business workflows using enterprise AI. Established in 2005, Box simplifies operations for leading global entities such as JLL, Morgan Stanley, and Nationwide. With our headquarters in Redwood City, CA, and offices across the United States, Europe, and Asia, we are reshaping how businesses operate in the AI-driven landscape.At Box, you will play a pivotal role in advancing our platform. Content is the lifeblood of organizational workflows—encompassing everything from contracts and invoices to employee records and marketing assets. Our mission is to integrate intelligence into content management, allowing our clients to transform their workflows entirely. With the synergy of AI and enterprise content, the potential to redefine collaborative work is immense, and at Box, you will be at the forefront of this transformation.WHY JOIN BOX?We are on the lookout for a Partner Account Manager to spearhead go-to-market initiatives with a select group of strategic ISV partners, beginning with Salesforce and Guidewire. This role aims to enhance revenue and partner adoption within Google Cloud Marketplace, where Box is already achieving success. You will articulate a compelling joint value proposition, develop integrations into repeatable sales strategies, and drive measurable outcomes across pipeline growth, Annual Recurring Revenue (ARR), and product adoption. Your mission: to cultivate resilient and scalable partner businesses.The ideal candidate will have a proven track record in collaborating with account executives and partner field teams, managing go-to-market strategies for Google Cloud Marketplace, and driving partner-influenced pipeline growth and successful closure of sales. You will effectively represent the partner business internally, identifying successful strategies, addressing challenges, and amplifying repeatable successes.

Join Casa as a Member Success Manager and take the lead in ensuring our members receive unparalleled support and guidance. In this pivotal role, you will be the primary point of contact for our members, helping them navigate their experience with our platform and maximizing their success. Your expertise will be essential in fostering relationships, understanding member needs, and delivering tailored solutions that enhance their journey.

As a Scaled Customer Success Manager at Culture Amp, you will play a pivotal role in driving customer satisfaction and success through innovative strategies and solutions. Your expertise will empower our customers to derive maximum value from our platform, ensuring they achieve their desired outcomes.In this position, you will leverage data-driven insights to foster relationships with clients, providing guidance on best practices and product utilization. You will work collaboratively with cross-functional teams to enhance the customer journey and contribute to our mission of improving employee engagement and organizational culture.

Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

Join Notion Labs Inc. as a Scaled Partner Manager, where you will play a pivotal role in enhancing our relationships with consultants and agencies. In this dynamic position, you will leverage your expertise to drive scalable partner strategies, ensuring mutual growth and success.

Role Overview Amplitude is looking for a Senior Technical Success Manager to support clients across the West Region. This role focuses on helping customers get the most from Amplitude’s analytics platform. The position is open to candidates in Los Angeles, Portland, San Diego, San Francisco, Seattle, or remote within the West. What You Will Do Act as a technical advisor for clients, guiding them through challenges and helping them reach their business goals with Amplitude’s solutions. Build and maintain strong client relationships, offering tailored support and strategic recommendations. Use your knowledge of technology and analytics to deliver practical solutions and improve the customer experience. Location Los Angeles, CA Portland, OR Remote - West San Diego, CA San Francisco, CA Seattle, WA