Customer Success Manager

About AbridgeFounded in 2018, Abridge is dedicated to enhancing understanding within healthcare. Our innovative AI-driven platform is specifically designed for medical dialogues, streamlining clinical documentation processes while allowing healthcare professionals to concentrate on what truly matters—their patients.Our enterprise-level technology converts patient-clinician discussions into organized clinical notes in real-time, featuring extensive EMR integrations. Utilizing Linked Evidence and our uniquely designed, auditable AI, we are the sole organization that aligns AI-generated summaries with verified information, enabling providers to quickly trust and validate the results. As trailblazers in generative AI for healthcare, we are establishing the industry benchmarks for the ethical deployment of AI across health systems.Our expanding team comprises practicing MDs, AI experts, PhDs, creative minds, technologists, and engineers collaborating to empower individuals and simplify care. Our offices are located in the Mission District of San Francisco, the SoHo area of New York, and East Liberty in Pittsburgh.The RoleIn your role as the Clinical Success Director - Nursing, you will lead the way in defining, launching, and expanding our generative AI platform tailored for nurses. Your contributions will significantly alleviate the cognitive load tied to clinical documentation. You will work closely with clients, partners, product managers, designers, machine learning experts, and healthcare professionals to create products that connect clinical dialogues with actionable data.Key ResponsibilitiesAssess new product offerings and provide specialized knowledge to our product teams.Cultivate and sustain relationships with customers, including user onboarding, gathering feedback, optimizing nursing workflows, and pinpointing areas for enhanced engagement and success.Establish and recruit a trusted council of nurse advisors to steer product strategy and roadmap.Create use case-specific end-user surveys and success metrics to illustrate impact and value.Promote product capabilities and direction to potential customers through the development of sales materials, conducting product demonstrations, training sessions, and more.

About AbridgeFounded in 2018, Abridge is dedicated to enhancing understanding within the healthcare sector. Our innovative AI-driven platform is specifically designed for medical discussions, streamlining clinical documentation to allow healthcare practitioners to prioritize patient care.Our robust technology converts patient-clinician dialogues into structured clinical notes in real time, featuring advanced EMR integrations. Leveraging Linked Evidence and our specialized, auditable AI, we uniquely align AI-generated summaries with verified data, enabling providers to confidently trust our outputs. As leaders in generative AI for healthcare, we are establishing the benchmarks for the ethical implementation of AI across healthcare systems.Our dynamic team comprises practicing MDs, AI experts, PhDs, creative professionals, technologists, and engineers, all collaborating to empower individuals and enhance the healthcare experience. Our offices are located in the vibrant Mission District of San Francisco, the trendy SoHo neighborhood of New York, and East Liberty in Pittsburgh.The Role**This role requires in-office attendance at our San Francisco (Mission District) office three times a week.**In the position of Clinical Success Director - Nursing, you will play a pivotal role in defining, launching, and expanding our generative AI platform for nursing professionals. Your efforts will directly alleviate the cognitive load associated with clinical documentation. You will work closely with clients, partners, product managers, designers, machine learning experts, and healthcare professionals to develop products that effectively connect clinical discussions with actionable insights.Key Responsibilities:Assess new product offerings and provide expert insights to our product teams.Cultivate and sustain relationships with clients, including user onboarding, gathering customer feedback, optimizing nursing workflows, and identifying opportunities for enhanced engagement and success.Design and recruit a council of trusted nurse advisors to inform product strategy and roadmap.Develop use case-specific end-user surveys and success metrics to demonstrate impact and value.Promote product features and vision to potential customers through the creation of sales materials, conducting product demonstrations, training sessions, and more.

Join Abridge as the Senior Director of Clinical Success, where you will play a pivotal role in enhancing patient care through innovative healthcare solutions. You will lead a dynamic team, collaborating closely with clinical and operational stakeholders to ensure the effective delivery of our services. Your strategic vision and leadership will drive the success of our clinical programs, making a meaningful impact on patient outcomes.In this role, you will be responsible for developing and implementing strategies that promote clinical excellence and operational efficiency. You will engage with cross-functional teams to optimize workflows and ensure that our services exceed industry standards.

About AbridgeFounded in 2018, Abridge aims to revolutionize healthcare communication. Our innovative AI-driven platform enhances medical conversations, streamlining clinical documentation and allowing healthcare professionals to prioritize patient care.We provide enterprise-level technology that converts patient-provider discussions into structured clinical notes in real-time, featuring advanced EMR integrations. With our unique Linked Evidence and auditable AI, we are the sole entity that aligns AI-generated summaries with verified data, enabling healthcare providers to quickly trust and confirm our outputs. As leaders in healthcare generative AI, we are establishing benchmarks for responsible AI application across health systems.Our diverse team comprises practicing physicians, AI researchers, PhDs, creative minds, technologists, and engineers dedicated to enhancing healthcare experiences. We operate from offices in the vibrant Mission District of San Francisco, trendy SoHo in New York, and East Liberty in Pittsburgh.The Role**Position requires in-office presence three times per week at our San Francisco (Mission District) location. In the role of Clinical Success Director, you will lead initiatives to deliver outstanding generative AI solutions for clinicians, directly impacting the alleviation of cognitive overload linked to clinical documentation. Your responsibilities will encompass collaboration with clients, partners, product managers, designers, data scientists, and healthcare experts to develop products that translate clinical conversations into actionable insights.Key ResponsibilitiesFacilitate clinician empowerment by providing education and training for new users, creating supporting materials, and fostering relationships with clinical advocates and advisors.Gather product feedback through expert insights on current clinical documentation approaches and work alongside product teams to establish a definitive clinical product roadmap.Offer strategic product recommendations by synthesizing user feedback and generating documentation that illustrates how product enhancements can broaden our product's reach and elevate clinician experiences.Develop and track end-user engagement and success metrics to showcase long-term value and impact.Promote product features and direction to potential clients through the creation of sales materials, conducting product demonstrations, and more.

Senior Nurse Practitioner Manager (Senior NPM), IWCRemote (U.S.-based) | Full-TimeReports to: Clinical DirectorRole OverviewMidiHealth is seeking a dedicated Senior Nurse Practitioner Manager (Senior NPM) to oversee the daily execution of patient care across our distributed clinical teams. This is a hands-on leadership position that involves direct patient interaction and care delivery.In this role, you will guide Nurse Practitioner Managers, ensuring consistent clinical coverage, maintaining operational standards, and proactively addressing performance concerns. You will also maintain an active clinical schedule to ensure firsthand knowledge of care delivery and readiness for quality oversight.We are looking for individuals with a strong sense of accountability, operational excellence, and a proactive approach. This role is not suited for those seeking advisory-only leadership or minimal patient care involvement.Key ResponsibilitiesLeadership & ExecutionLead and manage NP Managers, setting clear expectations for reliability, clinical quality, and operational execution.Facilitate NP Manager meetings, performance evaluations, and issue resolution, ensuring effective follow-through.Translate clinical goals into actionable strategies and support the team in achieving them.

Overview:Join Alleviate Health, where we harness the power of AI to revolutionize clinical trials. Our cutting-edge AI Agents streamline communication with patients, enhancing recruitment and support throughout lengthy trial processes while saving billions in unnecessary costs. We are addressing challenges that major pharmaceutical executives face, ensuring that life-changing medications reach patients faster.Having successfully secured substantial enterprise accounts and a recent $4.3M seed funding led by a16z, we are on a trajectory of rapid growth and innovation. Our mission is to tackle the most significant hurdles in drug development while transforming the landscape of AI in healthcare.The Challenge:Conducting clinical trials is a complex, capital-intensive endeavor, often plagued by recruitment challenges. With over 80% of trials delayed due to these issues, pharmaceutical companies incur losses ranging from $600,000 to $8 million for each day a trial is postponed. Our goal is to eliminate these bottlenecks through advanced AI-driven solutions.About Us:At Alleviate, we have developed state-of-the-art AI Agents capable of autonomously managing patient recruitment and retention in clinical trials. Our AI technology engages in over 100,000 conversations monthly, intelligently directing patients to suitable trials, gathering essential data, and providing timely responses to their inquiries.

Join Casa as a Member Success Manager and take the lead in ensuring our members receive unparalleled support and guidance. In this pivotal role, you will be the primary point of contact for our members, helping them navigate their experience with our platform and maximizing their success. Your expertise will be essential in fostering relationships, understanding member needs, and delivering tailored solutions that enhance their journey.

At Via, we are revolutionizing transportation on a global scale. Our mission is to enhance daily commutes and minimize the environmental impact of travel — and we have ambitious goals to achieve.As our new Partner Success Manager, you will be the primary representative of Via for our partners, both internally and externally. In this dynamic and impactful role, you will forge authentic and sustainable relationships with our partners, transforming these connections into avenues for long-term revenue growth. You will act as a trusted advisor, offering strategic insights on operational, go-to-market, and product matters. In parallel, you will advocate for our partners within Via, pushing for innovative products and capabilities to expand their service offerings.

As a Scaled Customer Success Manager at Culture Amp, you will play a pivotal role in driving customer satisfaction and success through innovative strategies and solutions. Your expertise will empower our customers to derive maximum value from our platform, ensuring they achieve their desired outcomes.In this position, you will leverage data-driven insights to foster relationships with clients, providing guidance on best practices and product utilization. You will work collaboratively with cross-functional teams to enhance the customer journey and contribute to our mission of improving employee engagement and organizational culture.

Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

Join our dynamic team as a Senior Clinical Trial Manager in San Francisco! In this pivotal role, you will oversee and manage clinical trials, ensuring compliance with regulatory standards and maintaining high-quality data integrity. This is an exciting opportunity for professionals who are passionate about advancing medical research and improving patient outcomes.

Role Overview Amplitude is looking for a Senior Technical Success Manager to support clients across the West Region. This role focuses on helping customers get the most from Amplitude’s analytics platform. The position is open to candidates in Los Angeles, Portland, San Diego, San Francisco, Seattle, or remote within the West. What You Will Do Act as a technical advisor for clients, guiding them through challenges and helping them reach their business goals with Amplitude’s solutions. Build and maintain strong client relationships, offering tailored support and strategic recommendations. Use your knowledge of technology and analytics to deliver practical solutions and improve the customer experience. Location Los Angeles, CA Portland, OR Remote - West San Diego, CA San Francisco, CA Seattle, WA

At Via, we're on a mission to revolutionize global transportation through innovative technology. Our ambitions extend from enhancing individual daily commutes to significantly reducing our collective environmental impact. As a Senior Partner Success Manager, you will represent Via to our partners, playing a pivotal role both internally and externally. Your primary responsibility will be to cultivate meaningful, long-lasting relationships with our partners, transforming these connections into sustainable revenue growth opportunities. You'll act as a trusted advisor, offering strategic insights on operational, market-entry, and product-related challenges, while also advocating for our partners within Via to promote the expansion of their services.

We are seeking an enthusiastic and dynamic Manager of Scaled Customer Success to join our team at Notion Labs Inc. In this pivotal role, you will drive the success of our customer base through innovative strategies and exceptional service. Your leadership will inspire a team dedicated to enhancing customer experience and engagement. If you are passionate about customer success and have a track record of managing teams effectively, we want to hear from you!

As a Staff Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their goals while leveraging our innovative background check solutions. Your expertise will be essential in building lasting relationships, guiding customers through their journey, and maximizing the value they receive from our services. In this role, you will lead a team of Customer Success Managers, develop best practices, and implement strategies that enhance customer engagement and satisfaction. You will collaborate with cross-functional teams to ensure that our customers receive exceptional service tailored to their needs.

Role Overview AirGarage is looking for a Partner Success Manager focused on the North Region. This role can be based in San Francisco or remote within the United States. The main goal: support and grow relationships with partners using AirGarage’s parking solutions. What You Will Do Onboard new partners, guiding them through setup and early adoption. Provide ongoing support to ensure partners get the most from AirGarage’s services. Spot opportunities for growth and increased value within existing partnerships. Work with internal teams to improve the partner experience and keep efforts aligned with company goals. Location This position is open to candidates in San Francisco or remote across the United States.

At Krea, we are pioneering the future of AI-driven creative tools tailored for artists, designers, and studios. Our vision is to create AI that is not only intuitive and controllable but also fundamentally enhances the creative process. We see AI as a transformative medium that encompasses text, images, video, sound, and even 3D art.We are in search of a Founding Customer Success Manager who will ensure our clients derive significant value from Krea. From initial onboarding to fostering deep and long-lasting adoption, you will collaborate closely with creative teams, guiding them through our workflows while serving as the vital link between customers, our product, and sales teams.

Position OverviewBobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.To succeed in this role, you will:Establish success metrics with customers and guide them through onboardingCultivate strong relationships and proactively identify opportunities for added valueCommunicate customer feedback to product and engineering teams, collaborating on new launchesDrive upsells, gather testimonials, and develop case studiesCreate customer success playbooks, support documentation, and workflowsDesired AttributesKind, humble, relentless, and focusedTech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced productA quick learner with a deep curiosity for our product and industry applicationsExcellent presentation abilities: comfortable presenting to leadership and making business casesStrong work ethic and passion: this role is suited for someone who thrives in a startup environmentA commitment to doing whatever it takes to achieve successStrategic and creative thinker: able to step back and find innovative solutions to challengesBonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support roleBenefitsCompetitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)Collaborative environment with sales, product, design, and engineering teamsOpportunity to contribute to building a leading company alongside a world-class teamA unique chance to be among the first members of our customer success team, shaping processes and strategiesThis is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!