Customer Success Manager

Join Riverside Insights as a Customer Success Manager, Digital Touch, where you will play a vital role in enhancing customer retention, adoption, and engagement across a diverse portfolio of digital accounts. This position utilizes automation, data analytics, and strategic customer interactions to ensure successful onboarding, effective platform utilization, and annual renewals. While supported by digital workflows, this customer-facing role demands exceptional communication skills, the ability to analyze customer data, and a genuine passion for driving customer success.This opportunity is perfect for those early in their SaaS careers or individuals with robust customer service backgrounds who thrive in problem-solving and relationship-building.Key Responsibilities:Engage regularly with a substantial portfolio of Digital Touch accounts through automated workflows, targeted outreach, and customer calls.Provide value-driven customer interactions and meticulously log all activities in CRM tools such as Salesforce and Totango.Monitor account health, usage metrics, and churn-risk indicators, escalating or intervening as necessary.Support renewal readiness by identifying potential risks early and contributing to effective retention strategies.Guide customers through onboarding milestones to promote early adoption of key features.Facilitate training sessions via webinars, digital resources, and product demonstrations.Identify potential revenue opportunities, such as account growth trends, and communicate insights to leadership.Follow established Customer Success playbooks and lifecycle engagement campaigns.Collaborate with Senior CSMs, Marketing, Operations, and Leadership on digital engagement initiatives.Provide customer feedback to influence product enhancements and process improvements.Disclaimer:The above statements outline the general nature and level of the work performed by individuals in this position. This list is not exhaustive, and Riverside Insights may revise responsibilities as needed to align with business objectives.

About Us:At Seesaw, we are proud to be the trusted choice for over 25 million educators, students, and families globally. As the only dedicated elementary learning experience platform, we provide a comprehensive suite of award-winning tools, resources, and curricula that empower teachers to deliver inclusive and engaging instruction. Our platform fosters interactive lessons, digital portfolios, and robust communication features, ensuring everyone stays connected and informed about the learning journey. Our Mission:We are committed to creating joyful and connected learning experiences for every elementary student, laying the groundwork for lifelong success. Your Role:We are looking for a strategic, data-driven Digital Customer Success Manager to oversee our Digital (scaled) segment. In this role, you will lead a team of five, including Customer Success Managers and Team Leads, to support our single-school customers across the U.S. and international markets.This position involves collaboration across U.S. and international teams, including members in Jordan and the UK, necessitating work during early Eastern Time hours. Please note: Applicants must be based in the Eastern or Central time zones of the United States; those in other time zones will not be considered.The Digital Customer Success Manager will be responsible for renewal performance, activation strategy, and lifecycle automation within a high-volume, digital-first portfolio, driving predictable revenue and scalable growth.This role demands a high level of collaboration with Revenue Operations, Finance, and Marketing leaders. Successful candidates will possess strong cross-functional experience, exceptional communication skills, and the ability to influence a diverse range of stakeholders across the organization.

Transform the Future of Search.About BrightEdgeBrightEdge is the foremost enterprise SEO and content performance platform, empowering organizations to harness the power of their digital content to achieve tangible business outcomes. Established in 2007, we proudly serve thousands of clients across over 80 countries, including renowned brands such as Microsoft and Visa. Our innovative platform integrates robust data and AI-driven insights, enabling clients to strategize, optimize, and evaluate campaigns grounded in real-time content performance.What distinguishes BrightEdge is our exceptional team. With over 400 employees globally across 7 locations, we promote a collaborative, inquisitive, and supportive culture where innovative ideas are welcomed and their impacts clearly visible. If you thrive on solving significant challenges, acquiring new knowledge, and collaborating with talented colleagues to influence the future of digital marketing, BrightEdge offers a fantastic opportunity to advance your career.About the RoleAs a Customer Success Manager at BrightEdge, you will act as a strategic ally to a designated portfolio of clients, guiding them in translating their digital marketing ambitions into measurable outcomes utilizing the BrightEdge platform. This multifaceted role encompasses relationship management, strategic planning, and analytical problem-solving. You will assist clients in enhancing platform utilization, identifying growth prospects, and ensuring enduring satisfaction. Our comprehensive training program will equip you with all the necessary tools!You will collaborate across functional teams to foresee challenges and devise customized solutions while continuously sharing insights, best practices, and innovations that drive business success. Success in this position means becoming a trusted adviser who not only assists but propels each client's digital performance and return on investment.

Role Overview Chainguard is looking for a Senior Manager, Customer Success Management to support commercial and digital clients across the United States. This remote leadership role centers on helping customers reach their goals and get lasting value from Chainguard’s offerings. What You Will Do Lead and mentor a team dedicated to customer success for commercial and digital accounts Build and maintain strong client relationships Identify and understand client needs to drive engagement Shape and guide strategic initiatives that improve customer satisfaction and retention Support company growth by ensuring clients achieve their desired outcomes Location This position is remote within the United States.

Halcyon creates an adaptive security platform designed to stop ransomware threats. Founded by cybersecurity professionals in 2021, the company serves mid-market and enterprise clients with proprietary prevention engines and AI models. The team operates fully remotely within the United States. Role overview The Digital Customer Success Manager works as part of the Customer, Value, and Trust (CVT) team. This position combines AI, digital engagement, and customer success to deliver a smooth post-sales experience. The focus is on building and executing AI-powered initiatives that enhance customer engagement and encourage product adoption after purchase. What you will do Create and carry out digital strategies to engage customers and support adoption using AI tools. Write SQL queries for customer success analytics and reporting needs. Set up and configure customer success platforms to improve workflow efficiency. Design automation workflows that strengthen customer interactions and streamline processes. Apply both technical and strategic skills to enhance the customer journey after the sale. Requirements Background in digital customer success, especially with post-sales engagement. Technical ability with SQL and experience configuring customer success platforms. Experience designing and implementing automation and AI-driven processes. Strategic approach to connecting technology with customer needs. Location This is a remote role for candidates based in the US.

Summary Join In Touch Ministries as an Editorial Content Producer, a pivotal role within our Content Department. This position emphasizes the creation of captivating editorial content across multiple platforms that encourages and supports Christians in their daily spiritual journey. The successful candidate will craft engaging narratives from our global community, collaborating directly with individuals to showcase their unique experiences and insights. Responsibilities will also encompass research and writing for product development, including booklets and books, as well as digital platforms such as our website and app, along with social media content creation. We seek a detail-oriented writer who embodies the spirit of the In Touch brand, establishing a personal connection with our audience. Responsibilities Community Story Development: Identify and develop compelling stories from our global community by collaborating with individuals to capture their experiences and spiritual insights.Multi-Platform Content Creation: Produce impactful articles based on community stories for our website, app, and potential print publications.Discipleship Material Development: Contribute research, writing, and editorial support for discipleship resources including booklets and book projects.Social Media Content: Create concise and engaging content for social media platforms to inspire users and direct them towards deeper discipleship resources.Editorial Support: Occasionally provide proofreading and fact-checking for various content projects to ensure quality and accuracy.Collaboration: Collaborate closely with editors, designers, and team members to ensure seamless content production across all platforms.Audience Engagement: Understand the needs and interests of our audience to generate relevant content that fosters spiritual growth.Adherence to Brand Voice: Ensure all written content reflects the wise, humble, and trustworthy voice of In Touch Ministries.Other duties as assigned.

Notion Labs Inc. is seeking a Digital Customer Success Program Manager in San Francisco, California. This position focuses on leading efforts to improve customer engagement and satisfaction across digital channels. Role overview The Digital Customer Success Program Manager will collaborate with teams from different departments to design and implement strategies that help customers get the most out of Notion’s products. This role plays a key part in shaping programs that support customer success, always with an eye on measurable results. What you will do Lead initiatives to enhance how customers interact with and benefit from Notion’s offerings Work with cross-functional groups to develop and refine customer success strategies Apply data-driven insights to improve the overall user experience What we look for Experience in customer success, ideally in a digital or SaaS environment Strong ability to use data to inform decisions and optimize programs Enthusiasm for helping customers achieve their goals Comfort working in a fast-moving setting and collaborating across teams

Role Overview Cavenaugh is hiring a Customer Success Manager to support and grow relationships with home service businesses across the US. This fully remote position is based in Alabama and follows US Central Time hours (8:30 AM – 5:30 PM CST). Compensation includes a base salary of $3,500 – $4,500 per month, plus performance bonuses (on-target earnings of $5,000 or more monthly). About Cavenaugh Cavenaugh is a lead generation agency focused on helping home service providers increase revenue through digital marketing. The team works with over 60 clients, mainly companies with annual revenues between $1M and $3M. Clients include electricians, roofing contractors, plumbing services, HVAC professionals, and landscaping companies. Core services include: Facebook Advertising Google Ads Management Search Engine Optimization (SEO) Website Design and Development Social Media Management What You Will Do Client Relationship Management Serve as the main point of contact for assigned client accounts Lead regular strategy meetings with clients Communicate proactively through calls, messages, and updates Help clients understand campaign performance and results Strategic Marketing Guidance Assess marketing performance across Facebook Ads, Google Ads, and SEO Translate marketing data into clear, actionable insights Recommend strategies to improve campaign results Client Success and Retention Promote client satisfaction and long-term relationships Address issues early to prevent client churn Spot opportunities to upsell additional services when appropriate Reporting and Performance Updates Deliver tailored performance reports to clients Clearly explain campaign metrics and ROI Work with the fulfillment team to ensure services are delivered on time Client Advocacy Collect client testimonials, referrals, and Google reviews Build strong, lasting partnerships with clients

1Password creates security tools that help individuals and organizations safeguard their digital information. The company supports more than 180,000 businesses, including Fortune 100 firms and leading AI startups, with products such as an enterprise password manager and Unified Access Management. With over $400M in annual recurring revenue and a four-year streak on the Forbes Cloud 100, 1Password continues to expand its presence in the cybersecurity field. Partnerships with brands like Oracle Red Bull Racing highlight its influence and reach. The Customer Experience team focuses on digital-first programs that guide customers through onboarding, activation, and ongoing engagement. These programs are designed for scale, aiming to increase adoption, reduce friction, and help customers succeed over the long term. Role overview The Senior Digital Customer Success Campaign Manager leads the development and optimization of digital customer success initiatives across the entire customer journey. This role blends program strategy, campaign execution, analytics, experimentation, and collaboration with other teams to deliver results at scale. The position is fully remote and open to candidates in the United States or Canada, reporting to the Senior Manager, Digital Customer Success. What you will do Design and refine digital journeys that support customers from onboarding through ongoing engagement Develop and run targeted customer success campaigns across digital channels Analyze campaign results and test new approaches to improve performance Work with teams across the company to ensure programs align with broader customer experience goals Scale digital programs to drive measurable impact throughout the customer lifecycle Requirements Experience building programs from the ground up as an individual contributor Comfort working in environments with ambiguity and change Ability to thrive in digital-first, evolving settings Interest in shaping digital customer experiences at scale

Role Overview Surgimate is hiring a Senior Customer Success Manager to join its remote team in the USA. This position focuses on supporting clients who use Surgimate’s enterprise SaaS platform for surgical scheduling. About Surgimate Surgimate builds digital health solutions that streamline surgical scheduling. The company aims to improve efficiency for healthcare organizations and values both impact and enjoyment in its work. What You Will Do Build and maintain strong relationships with clients, focusing on their long-term success Drive adoption of Surgimate’s products and help clients reach their goals Manage some of the company’s most complex accounts Apply strategic thinking to client interactions and problem-solving Contribute to the development and improvement of Customer Success processes Location This is a remote position open to candidates based in the USA.

Join Anthropic's dynamic Customer Success team as a Customer Success Manager focused on our Digital Native Business segment. In this pivotal role, you will drive the adoption of our innovative AI solutions among a diverse portfolio of technology-driven clients, ranging from emerging startups to established leaders. Your mission will be to cultivate strategic partnerships, deeply understand client objectives, and provide tailored guidance for leveraging our Claude capabilities—API, Claude for Enterprise, and Claude Code. Collaborating closely with customers, you will help them optimize their AI usage, implement effective change management strategies, and unlock the full value of their investment in our technology. Your insights will be instrumental in shaping our product development and market strategies, ensuring that we continue to deliver exceptional value to our clients.

As an Enterprise Customer Success Manager at Omada Health, you will play a pivotal role in ensuring our enterprise clients achieve their desired outcomes through our innovative digital health solutions. You will be responsible for building and maintaining strong relationships, understanding client needs, and driving engagement to maximize customer satisfaction and retention.In this remote position, you will collaborate with cross-functional teams to enhance the customer experience, providing ongoing support and guidance to clients throughout their journey with Omada Health. Your expertise will be crucial in identifying opportunities for growth and implementing strategies that align with our clients' healthcare objectives.

Join Vasion as a Customer Success Operations Manager, where you will be integral in driving our mission to facilitate digital transformation through our innovative and affordable SaaS solutions. At Vasion, we pride ourselves on our flexible work environment that supports over 400 employees globally, including our headquarters in St. George, Utah, and offices in the UK, Germany, and Lehi, Utah.Role OverviewAs the operational backbone of our Customer Success (CS) organization, you will play a crucial role as an individual contributor within the CS team. You will manage the systems, data, and processes that empower our Customer Success Managers to provide exceptional customer experiences at scale. You will collaborate across various departments including Product Management, Marketing, Sales, Channel, Business Operations, and Enablement to ensure our CS operations are efficient, measurable, and repeatable.Key ResponsibilitiesCS Tooling & Tech StackOversee the administration, configuration, and optimization of our Customer Success platform.Assess, implement, and integrate new tools that enhance team productivity and customer visibility.Act as the internal subject-matter expert for CS technology, offering training and support to the broader team.Collaborate with Business Operations to guarantee seamless data flow across CRM and CS tech stack.Data, Reporting & AnalyticsWork with the Business Intelligence team to create and maintain dashboards and reports that highlight key CS metrics such as NRR, health scores, and engagement trends.Convert data into actionable insights for CS leadership to guide strategy and resource allocation.Establish a robust data governance framework to ensure accuracy and reliability in CS reporting.Conduct ad hoc analyses to understand churn drivers, expansion patterns, and customer behaviors.Collaborate with the GTM Compensation team on plan design and implementation.Customer Onboarding & Playbook DesignDesign, document, and refine scalable onboarding programs and customer journey playbooks.Work with CS Managers to identify gaps in the customer experience and develop operational solutions.Create and maintain a comprehensive CS playbook library that addresses key customer interactions including onboarding, QBRs, escalations, expansions, and renewals.Partner with Enablement or L&D to ensure playbooks are effectively adopted and executed by the team.Provide internal enablement and best practices.Renewals & Churn ForecastingDevelop and maintain a renewals forecasting model to provide leadership with visibility into upcoming renewals and associated risks.Create early-warning systems utilizing health score data, usage signals, and engagement trends to identify at-risk accounts.Support the overall customer success strategy through data-driven insights.

Senior Customer Success Manager (AMER)About NotabeneNotabene is revolutionizing the infrastructure that facilitates the movement of money in the digital economy. We are advancing beyond our compliance foundations to empower the next generation of digital financial services among regulated institutions with unmatched efficiency. With nearly 50 employees spread across 14 countries and having recently completed our Series B funding round last November with support from prominent investors, including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we seek talented individuals like you to help shape the future of the cryptocurrency industry.Your Impact:At Notabene, our customers' success is at the core of our mission, and our Customer Success team is pivotal to that. As part of the Customer Success team, you will play a crucial role in shaping our Customer Success strategy while also managing and driving the growth of accounts in your portfolio. You will become a trusted advisor to our customers, leveraging data-driven insights to maximize the value they derive from Notabene’s products and services. A significant aspect of your role will involve overseeing the post-sales commercial journey, focusing on customer renewals and upselling within your portfolio.This is an exciting opportunity to join a vital function that will support our growth and expansion.Success Metrics Within One Year:You have positively impacted the net retention rate of your portfolio.You can confidently articulate knowledge of our products and the broader industry landscape.Customers trust you to support them in achieving their objectives.You can effectively manage commercial discussions, proactively identify and address risks, and successfully renew and grow your portfolio.Your Responsibilities:Overseeing the post-sales customer journey, encompassing onboarding, adoption, renewals, and upselling.Building, nurturing, and sustaining long-term relationships with stakeholders in assigned accounts while proactively identifying and reporting on key customer health metrics.Providing expertise, education, and guidance to customers as they implement their Travel Rule Compliance programs.Driving customer upsells by identifying, qualifying, and advocating for upgrade opportunities.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (we proudly call ourselves Klaviyos) contributes to our dynamic workplace. We believe in providing everyone with an equitable opportunity for success and value the unique insights each individual brings, beyond traditional job criteria. If you feel you are a close match, we encourage you to apply. Interested in learning more about life at Klaviyo? Visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.About the RoleWe are in search of a strategic, systems-oriented, and customer-focused Senior Manager of Customer Success Operations to enhance Klaviyo's Digital-first and At Scale engagement model. In this pivotal role, you will collaborate closely with both the Digital and At Scale Customer Success teams, while also engaging with Product, Customer Education, and Marketing to implement the tools, data, automations, and processes necessary for customers to learn, adopt, and thrive at scale.By working in tandem with the Go-To-Market systems and Customer Success teams, you will drive the operational engine that supports our digital and hybrid engagement models, including lifecycle automation, AI-driven engagement, and enablement for adoption and education. If you excel where technology, data, and customer experience intersect—and you enjoy transforming strategy into scalable, measurable outcomes—this position offers you the chance to influence how tens of thousands of customers experience Klaviyo.How You’ll Make an ImpactConvert strategic digital customer success goals into actionable execution plans, encompassing system enhancements, cross-functional collaboration, and project management.Design and implement scalable lifecycle workflows, triggers, and automations that drive onboarding, adoption, expansion, and ongoing customer success.Operationalize digital customer lifecycle programs, including triggered communications, in-app engagements, personalized guidance, and automated success plans.Enhance the digital customer success technology stack, including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems.Lead change management initiatives related to digital transformation efforts within the broader Customer Success organization.Deploy AI and automation strategies to optimize customer interactions and enhance overall satisfaction.

PagerDuty (NYSE: PD) is at the forefront of Digital Operations Management, empowering organizations of all sizes to ensure a flawless digital experience for their customers consistently. With PagerDuty, teams can swiftly identify issues and leverage real-time insights to bring together the right stakeholders for faster problem resolution and future prevention. Over 13,000 organizations, including 60 of the Fortune 100, trust us to drive success in Digital Transformation, Cloud Migration, and DevOps Modernization. Our esteemed clients include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. We are rapidly expanding our platform, harnessing AI/ML and Automation to increase adoption across Development, IT, Customer Service, Security, and various other teams within organizations.The Senior Principal Customer Success Manager plays a vital role in engaging with key stakeholders at customer organizations, building and nurturing robust relationships to accelerate their digital transformation journey. The ideal candidate will possess the qualifications outlined below and be open to traveling up to 25% of their time for in-person customer engagements. Customer Success Managers will work closely with clients of varying market segments, sizes, solution complexities, and lifecycle stages, tailoring their approach based on specific customer needs.

Contentful is hiring a Dedicated Customer Success Manager based in New York, New York. This role partners with some of the company’s largest enterprise clients, guiding them to realize meaningful results from their investment in the Contentful platform. Acting as a strategic advisor, the Customer Success Manager supports both technical and business goals, helping clients navigate digital transformation and ensuring they gain clear value from their partnership. Role overview Managing the entire customer lifecycle is central to this position. The Customer Success Manager drives renewals, identifies growth opportunities, and collaborates with Sales, Partners, and Professional Services to deliver strong outcomes. Serving as the customer’s advocate within Contentful, this role shares feedback and insights with Product and Customer teams to help shape future offerings. Success is measured by the value delivered to customers, strength of relationships, and the ability to retain and grow key accounts. What sets this role apart Direct impact: Influence the digital strategies of major enterprises, helping them create faster, more personalized, and efficient digital experiences that drive business results. Strategic partnership: Work with executives and cross-functional teams to shape long-term digital experience strategies, positioning yourself as a key contributor to customer success. Portfolio management: Oversee a select group of Contentful’s most important accounts, focusing on adoption, retention, and expansion while deepening industry knowledge. Cross-team collaboration: Join forces with Sales, Professional Services, and Partners to design comprehensive solutions that address customer needs. Autonomy and flexibility: Take ownership of accounts, build lasting relationships, and travel as needed (about 25% annually) to meet customers in person and strengthen connections. Key responsibilities Manage and develop executive relationships across a portfolio of 25–30 strategic enterprise customers, serving as a trusted advisor on digital transformation initiatives. Work closely with customers to drive successful adoption of Contentful, supporting measurable improvements in speed to market, performance, personalization, and operational efficiency. Align Contentful’s solutions with customer business priorities by defining success metrics, tracking KPIs, and ensuring ongoing progress.

ControlUp is revolutionizing the workplace by creating an autonomous environment where operations manage themselves seamlessly.As a frontrunner in Digital Employee Experience (DEX), we integrate IT operations with employee experiences into a singular, robust platform designed for contemporary workplace management. Our solution combines real-time monitoring, automation, and proactive issue resolution, empowering IT teams to preemptively address challenges before they affect productivity. By minimizing operational complexity and eliminating the need for multiple tools, ControlUp enhances efficiency, allowing IT to work smarter, employees to remain engaged, and the workday to progress uninterrupted. Experience the power of one platform that transforms workflows and eliminates tool sprawl. The RoleAs an Enterprise Customer Success Manager, you will oversee a portfolio of high-profile accounts, including Fortune 50 corporations, healthcare institutions, and government entities, all of which require exceptional, personalized attention. You will nurture the post-sale relationship, ensuring customer satisfaction and maximizing ROI through our comprehensive product offerings. Acting as the primary point of contact for any issues, you will have access to all necessary resources and subject matter experts across Support, R&D, Marketing, and Management, ensuring the success of your clients.

At MedScout, we are on a mission to equip MedTech sales teams with the critical data, insights, and tools necessary to drive transformative medical advancements to the patients who need them the most. We are developing a top-tier revenue acceleration platform that integrates cutting-edge medical claims intelligence with a user-friendly experience tailored specifically for sales professionals in the medical device and diagnostic industries.We are excited to welcome our inaugural Customer Success Manager, who will lead a growing team of 7 Customer Success Managers (CSMs). This pivotal role will report directly to the Head of Customer Success and will oversee daily operations, coaching, and professional development of the team while ensuring our customers achieve maximum value from our services.Are we a match?As an early member of our team, we seek individuals who resonate strongly with the following core values:Effort on Inputs: We emphasize preparation, dedication, and a commitment to growth over individual results to foster a winning culture.Earn Trust: Our commitments to customers, partners, and colleagues are paramount. We listen actively, communicate openly, and treat everyone with respect, embodying empathy and inclusion.Focused Learning Drives Innovation: We believe in continuous improvement through focused experimentation and collaborative efforts, ensuring we find the best solutions rapidly.Excellence is the Expectation: We hire and reward driven, inquisitive individuals who strive to deeply understand our market and the outcomes we deliver for our partners.Your Impact on Our Company:Develop a High-Performing Team: You will manage, mentor, and cultivate a team of 7 CSMs, conducting regular one-on-ones, performance evaluations, and career development sessions. You will oversee hiring, onboarding, and the establishment of enablement programs to transform CSMs into strategic partners for our customers.Enable Strategic Engagement: Guide the team to function as proactive consultants rather than reactive support, coaching CSMs on effective strategic management.