Customer Success Manager

Overview of the RoleAt BuildPass, customer satisfaction is at the heart of everything we do. We take pride in our achievements, but our ultimate goal is to ensure our customers' success. As we continue to expand, we are seeking a dedicated Customer Success Manager for our small to medium business clientele. In this pivotal role, you will foster strong relationships with our SMB customers, guiding them from initial onboarding to contract renewal while maximizing their experience with our platform. You will serve as a trusted advisor, assisting them in optimizing their construction operations and nurturing long-term partnerships. Initially, you will join our customer support team, spending time learning our product and gaining insights into customer usage patterns before fully transitioning into your customer success responsibilities. During this onboarding period, you will also participate in all customer success activities, ensuring you are well-prepared to excel in your new role.

The Blue Rock is seeking a Customer Success Manager to support clients using our SaaS solutions in the facilities management sector. Based in Richmond, Victoria, this role focuses on guiding customers through onboarding, training, and ongoing support as our software continues to grow and evolve. What You’ll Do Client Onboarding and Training Lead onboarding and implementation for new clients, including needs assessments and delivering training sessions both online and in person. Travel interstate as needed to provide on-site training and ensure clients are set up for success from the start. Collaboration Across Teams Work closely with product and engineering teams to address client issues, share feedback, and support product improvements. Stay engaged with clients after onboarding through regular check-ins, updates, and training on new features. Customer Support and Issue Resolution Respond to customer inquiries via live chat, email, and phone. Take responsibility for customer-reported issues, assist with troubleshooting, and ensure timely resolution. Partner with the Head of Customer Success and colleagues to identify and implement process improvements for onboarding and ongoing service. Knowledge Base and Documentation Help create and maintain technical documentation, including knowledge base articles and troubleshooting guides, to support client self-service. Product Updates and Communication Work with the marketing team to keep customers informed about new features, product updates, and enhancements through webinars, newsletters, and training materials.

About AvePoint:AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to modernize their digital workplaces across platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner program includes over 3,500 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we value our employees and invest in their growth. Our culture is built on agility, passion, and collaboration, empowering you to shape your career and make a meaningful impact.About the Role:Are you eager to utilize your technical acumen and customer engagement skills in the vibrant tech landscape? This role provides the opportunity to thrive as a pre-sales professional, engaging with innovative software solutions. Continuous training and mentorship will be provided to ensure your success as a sales engineer.Your Responsibilities:As the primary technical lead, you will partner with our account managers throughout the sales lifecycle of our Elements/Channel business. In this consultative capacity, you will play a crucial role in closing new business by delivering compelling technical presentations of AvePoint solutions and offering pre-sales support to both prospective and existing partners and customers.

About AvePoint:As a pioneer in data security, governance, and resilience, AvePoint empowers organizations to collaborate with confidence. With over 25,000 global customers, our AvePoint Confidence Platform optimizes critical data across platforms like Microsoft, Google, and Salesforce. Our extensive partner network includes around 5,000 managed service providers and integrators, providing our solutions in over 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our team's growth through agility, passion, and collaboration. We foster an environment where you can shape your career, make a significant impact, and own your future. Unleash your potential with us!Position Overview:Are you passionate about customer satisfaction and possess the skills to navigate a complex technical landscape? Are you excited about becoming a trusted technical advisor? We are seeking a dedicated Technical Account Manager who can swiftly become an expert in delivering unparalleled service and nurturing long-term customer relationships.

Location: Richmond, Victoria, AustraliaRole type: Full-time, permanent Red Energy, part of the Snowy Hydro group, provides service to over 1.5 million customers across Australia. With 15 consecutive Canstar Blue Awards for customer satisfaction among electricity providers in Victoria, the company is known for its commitment to service and reliability. Red Energy is wholly Australian-owned and values its strong reputation in the industry. Role overview The Team Manager - Customer Initialization leads a team of Customer Initialization Consultants. This position centers on supporting and motivating the team to deliver strong customer experiences, while ensuring compliance and helping retain skilled staff. The role also involves improving processes, managing time well, and building a positive, high-performing team culture. Key responsibilities Lead and inspire a high-performing customer service team Coach, train, and conduct performance evaluations to support team growth Work with internal and external stakeholders to ensure smooth process execution Analyze financial data to guide decisions that balance customer outcomes with business sustainability Support quality assurance and compliance, partnering with the Quality team to manage regulatory risks Identify ways to improve efficiency, data integrity, and the customer experience Requirements Experience leading contact center teams, ideally in the retail energy sector with knowledge of relevant regulations Strong conceptual thinking and commercial insight, able to interpret data and motivations Ability to inspire and engage, with empathy and strong listening skills to guide teams through change Benefits Annual guaranteed salary increase, plus potential for KPI-based bonuses Additional carer's leave for caregiving responsibilities Up to 5 days of compassionate leave Flexible public holidays: swap state-based holidays for days that matter more to you 30 weeks of paid parental leave Option to purchase up to 4 extra weeks of annual leave each year

About the Role Public Storage in Richmond is hiring a Customer Service Self Storage Manager. This role serves as the primary contact for customers, handling their needs and questions while maintaining high service standards. The manager oversees daily operations, coordinates facility upkeep, and leads a team focused on creating a safe, welcoming space for everyone who visits. What You Will Do Manage day-to-day operations of the storage facility Respond to customer inquiries and resolve issues promptly Supervise and support team members Ensure the facility remains clean, secure, and well maintained Who We’re Looking For Motivated and organized, with a focus on customer service Comfortable leading a team and handling multiple tasks Enjoys working in an environment where every day brings something new

Public Storage seeks a Self Storage Manager in Richmond to handle customer service and daily operations at the facility. This role centers on helping customers find storage options, answering questions, and keeping the property clean and secure. What you will do Guide customers in selecting storage units and complete rental agreements Maintain a safe, secure environment for both customers and their belongings Keep the storage facility clean, organized, and in good working condition Respond to customer questions and resolve issues quickly Who thrives here This position suits those interested in customer service and facility management. It provides hands-on experience working with the public and managing daily site operations.

SimpliSafe creates home security systems and services for customers throughout the United States. The company’s mission focuses on protecting homes while also supporting employee development. Teams collaborate in a low-ego setting where individual contributions matter. SimpliSafe follows a hybrid work schedule: most teams gather in the Richmond, VA office two core days each week (usually Tuesday, Wednesday, or Thursday), and work remotely the other days. Role overview The Customer Analytics Manager - Activations & Adoption leads strategy and analytics for device setup, hardware adoption, subscription activation, and customer engagement. Reporting to the Head of Customer Analytics, this manager’s insights inform decisions at the executive and board level. The team’s work shapes how SimpliSafe tracks and improves engagement, including app usage, arming behaviors, camera activity, and recurring monthly revenue growth. This position manages a team that builds and maintains reporting frameworks, runs experiments, and forecasts key metrics. Collaboration with Customer Lifetime Value, Acquisition, and Operational teams is central to the role. What you will do Lead analytics for device setup, hardware adoption, subscription activation, and ongoing customer engagement. Translate complex data into clear, actionable stories for executive and board audiences. Develop and maintain an Activations & Adoption Analytics roadmap in partnership with Customer Lifetime Value leadership. Define success criteria for major initiatives and oversee measurement design, including A/B and multivariate testing, statistical analysis, and interpretation of results for business partners. Encourage analytical best practices across the organization. Work location This position is based in Richmond, VA. SimpliSafe uses a hybrid work model: most teams spend two core days per week in the office, with flexibility to work remotely on other days.

spoke is looking for a Customer Service Champion based in Richmond, England. This position acts as the first point of contact for customers, managing inquiries and resolving issues to support a positive experience with spoke’s services. What you will do Respond promptly to customer questions and concerns Help customers find solutions and resolve their issues Maintain high standards of service and customer satisfaction Build strong relationships through attentive listening and clear communication Requirements Strong communication skills Empathy and a genuine interest in helping others Ability to understand customer needs and offer suitable solutions Enthusiasm for delivering excellent service

Role Overview The Service Manager at Fairsteadescllc oversees daily service operations in Richmond, Virginia. This role focuses on maintaining high customer satisfaction and guiding a team to deliver reliable service. The Service Manager manages service delivery, looks for ways to improve processes, and applies proven methods to increase efficiency.

About AvePointSecure your future with AvePoint, a global frontrunner in data management and governance. With over 21,000 clients worldwide, we empower organizations to modernize their digital workplaces using Microsoft, Google, Salesforce, and other collaboration tools. Our extensive channel partner program features over 3,500 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. For more information, visit www.avepoint.com.At AvePoint, we prioritize investment in our employees. We believe that agility, passion, and teamwork are essential for success, creating a culture where you are empowered to take initiative, learn from others, and shape your career to unleash your full potential!OverviewAre you a tech-savvy problem solver with a passion for cloud solutions and artificial intelligence? As a Technical Support Analyst, you won’t just resolve issues; you’ll be an essential part of a team that maintains our cloud services and helps our customers stay ahead in a rapidly changing digital landscape. If you’re eager to kickstart your career at the crossroads of customer success and cutting-edge technology, this role is perfect for you.Your ResponsibilitiesCloud & AI Product Support: Master our software suite, specializing in Microsoft technologies and cloud platforms such as Azure and Office 365. Analyze and troubleshoot software issues, leveraging data logs and development resources to resolve complex challenges in the Microsoft Cloud.Customer Success Advocacy: Act as a trusted partner for our clients by delivering effective, empathetic, and prompt solutions via phone, email, and remote support. Guide customers through implementing and optimizing our products to maximize benefits from our cloud-based and AI-enhanced tools.Collaborative Troubleshooting: Work closely with cross-functional teams to address issues and improve our products. From reviewing logs to performing root cause analysis, you will play a pivotal role in enhancing our offerings.

Role overview Jobgether is looking for a Customer Service Consultant to join the team in Richmond, US. This position acts as the first point of contact for customers, handling questions, sharing information about products, and resolving issues quickly. What you will do Respond to customer inquiries with clear and helpful answers Provide accurate guidance about products Address concerns and resolve issues efficiently Requirements Enthusiasm for helping others Comfort working in a fast-paced environment Dedication to delivering strong customer service

As an Assistant Manager at Domino's, you will play a vital role in supporting the General Manager to oversee daily operations, manage staff, and ensure that our business objectives are met with efficiency and excellence. This position combines leadership with administrative responsibilities and a strong focus on customer service, ensuring that operations run smoothly.What we offer:• A safe, dynamic, and rewarding work environment• Competitive hourly pay and a comprehensive benefits package ($18/hr)• Training with a globally recognized brand• Great opportunities for career advancement• Generous discounts on menu items!What we seek in our Assistant Managers:• Previous leadership experience is preferred• Ability to assist with essential operational procedures• Experience in developing team members• Knowledge of team member and food safety protocols• Exceptional customer service skills• Capability to operate and troubleshoot technologyRESPONSIBILITIESManage store operations and drive resultsBuild and nurture an effective teamDeliver best-in-class customer serviceEnsure food safety and team member safetyOperate and troubleshoot technology

Contract Role: Manager of Brand & Experience Trail Appliances Ltd. is seeking a Manager of Brand & Experience for a contract position based at 3388 Sweden Way, Richmond, BC. This role leads brand strategy and works to strengthen customer engagement through creative experiences. What You'll Do Guide the direction of our brand strategy to ensure Trail Appliances connects with customers and stands out in the market. Develop and implement marketing initiatives that build customer loyalty and recognition. Shape the customer experience across channels, focusing on memorable and effective interactions. This is a contract opportunity to make a visible impact on how customers experience and remember Trail Appliances.

Endeavour Group Careers is seeking a Marketing Manager - Renewals based in Richmond. This position centers on creating and implementing marketing strategies that drive customer retention and grow revenue through renewals. Key responsibilities Design and carry out marketing plans that encourage existing customers to renew their services or subscriptions. Collaborate with colleagues across different teams to strengthen customer communications and ensure consistent messaging. Analyze data to assess the effectiveness of renewal campaigns and make adjustments for better results. Role focus This role emphasizes using insights and cross-team collaboration to improve how customers experience renewal offers and communications. Success in this position means helping more customers choose to stay, while supporting overall business growth.

Join Carvana as a Customer Service Delivery Advocate, where you will be at the forefront of our mission to redefine the car-buying experience. You will play a critical role in delivering exceptional customer service, helping our customers navigate their journey with ease and confidence.

Role overview Red Energy is seeking a Customer Solutions Consultant to join the team in Richmond, Victoria. The consultant acts as the first point of contact for customers seeking assistance with their energy needs. This position focuses on helping customers understand their options and guiding them toward solutions that match their circumstances. What you will do Respond to customer inquiries and provide clear, accurate information about Red Energy's products and services. Identify the needs of each customer and recommend appropriate energy solutions. Support customers as they make decisions about their energy options. Who we’re looking for Genuine interest in delivering customer service. Enjoys problem-solving and assisting others. Comfortable working in a busy environment. Motivated to support a sustainable energy future. Location This role is based in Richmond, Victoria, Australia.

Join Carvana as a Customer Service Delivery Advocate, where you will play a vital role in enhancing the customer experience. You will be responsible for assisting customers with their inquiries, ensuring that their needs are met, and providing top-notch service throughout the delivery process. Your expertise will help create a seamless and enjoyable experience for our customers.

Red Energy supplies electricity to over 1.5 million customers throughout Australia. The company has earned 15 consecutive Canstar Blue Awards for overall satisfaction among electricity providers in Victoria. As part of the Snowy Hydro group, Red Energy remains fully Australian owned and operated. Role overview The Strategic Pricing Manager leads the Pricing team and reports to the Manager of Pricing & Customer Analysis. This position shapes pricing strategies to strengthen Red Energy’s market position and deliver value for retail customers. The manager mentors analysts, turning complex market data into actionable insights and predictive models. Collaboration with other departments is essential, as is maintaining a pricing framework that adapts to changing conditions and meets compliance standards. The role combines onsite work in Richmond, Victoria, with remote days each week. What you will do Direct pricing strategies, focusing on customer profitability, segmentation, and predictive analytics. Lead and coach a team of analysts to meet growth targets and support strong customer experiences. Deliver detailed market analysis to guide pricing decisions, budgeting, and forecasting. Identify ways to streamline pricing processes and assist with new business initiatives. Monitor regulatory and compliance requirements, ensuring all pricing deadlines are met. Work with internal stakeholders to uncover opportunities through analytical insights. Work arrangements This role is based in Richmond, Victoria. The schedule includes three days in the office and two days remote each week.