Customer Success Manager

Join our passionate team at Climate Action as a Client Success Manager, where you will play a crucial role in ensuring our clients achieve their sustainability goals. You will be the primary point of contact for our clients, guiding them through our services and providing exceptional support to help them maximize their impact.

Role overview The Client Success Manager for the EMEA region at instanda plays a key role in helping clients get the most from the instanda platform. The position emphasizes building strong working relationships, providing thoughtful guidance, and encouraging clients to make effective use of instanda’s technology. What you will do Support clients across the EMEA region as they use the instanda platform Develop and maintain trusted partnerships with client teams Offer strategic advice to help clients reach their business goals Encourage adoption and effective use of instanda’s solutions Work to ensure client satisfaction and ongoing engagement Location London, England, United Kingdom

About Iru Iru is an innovative AI-driven security and IT platform that empowers some of the world's fastest-growing companies to protect their users, applications, and devices. Designed for the AI era, Iru seamlessly integrates identity and access management, endpoint security, and compliance automation—streamlining IT and security processes to restore control and efficiency. Supported by leading technology investors, including General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital, Iru secured $100 million in funding from General Catalyst in July 2024, raising the company’s valuation to an impressive $850 million. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, and we proudly collaborate with industry titans such as ServiceNow and AWS. Recognized for our commitment to employee engagement and satisfaction, Iru was listed among Forbes’ America’s Best Startup Employers for 2025.The OpportunityAs a Customer Success Manager at Iru, you will serve as a vital partner to strategic enterprise clients across the EMEA region, facilitating their long-term success and value realization. In this role, you will be a trusted advisor to senior stakeholders, guiding organizations in modernizing their IT and security frameworks through Iru’s comprehensive platform.This position is based in London and follows a hybrid work model, requiring in-office attendance from Tuesday to Thursday.You will oversee intricate, multi-country accounts, playing a pivotal role in enhancing Iru’s reputation throughout the region. Success in this position entails driving client retention and expansion within key accounts while adeptly managing regional complexities and delivering quantifiable business results.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

Join Aircall, a rapidly growing unicorn at the forefront of AI-driven customer communication solutions, serving over 22,000 businesses globally. Our innovative platform integrates voice, SMS, WhatsApp, and AI to transform customer interactions into seamless experiences.At Aircall, we believe in empowering teams to work smarter, not harder. Our AI Voice Agent automates routine calls, while AI Assist and AI Assist Pro enhance post-call workflows and provide real-time support, driving increased revenue and quicker issue resolution.Headquartered in Paris with a robust North American presence in Seattle, our teams across cities like London, Berlin, San Francisco, and New York City are passionate about building a product that our customers love. Backed by top-tier investors, we are committed to rapid innovation and scaling our business effectively.As part of Aircall, you'll become part of a vibrant, ambitious culture focused on product excellence and impactful execution. We prioritize data-driven decision-making and value ownership, continuous learning, and agility. If you excel in collaborative, fast-paced environments where your contributions lead to tangible outcomes, you will thrive here.Role Overview:In the role of Client Success Manager, you will take charge of customer satisfaction and revenue expansion within your portfolio. Your focus will be on driving Net Revenue Retention (NRR) by identifying opportunities for upselling, renewing contracts, and enhancing customer relationships. As the primary liaison between our clients and Aircall, you will ensure that customers fully realize the value of their investment, thereby fostering sustainable growth.Your deep understanding of various industries and customer needs will position you as a trusted advisor, adept at uncovering growth opportunities and enhancing the overall customer experience. You will translate customer goals into actionable solutions that promote adoption, value realization, and long-term partnerships, ensuring each account thrives over time.

About the Role WildBrain is hiring a Client Success Coordinator in London. This entry-level position supports client satisfaction by providing timely assistance and maintaining clear communication. The role works closely with the Direct Ad Sales team to address client inquiries, manage accounts, and help keep projects on track. What You Will Do Respond to client questions and requests Assist with account management tasks Coordinate information between clients and the Direct Ad Sales department Support strong client relationships to improve their experience with WildBrain’s services Who We’re Looking For Interest in building a career in client services or account management Strong communication and organizational skills Comfort working with different teams and managing multiple tasks This is a chance to start a career in client support and grow within WildBrain. The team values collaboration and aims to deliver reliable service to every client.

About UsAt Ideals, we are a leading global B2B SaaS provider, acclaimed for being the top-rated and most customer-focused brand in the secure business collaboration sector. With over 2 million users across 300,000 companies worldwide, we empower individuals to navigate high-stakes processes and make critical decisions with reduced stress, improved quality, and enhanced efficiency.Ideals Virtual Data Room (VDR): A secure platform for document sharing and collaboration tailored for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other intricate transactions.Ideals Board: A collaborative platform designed for board and leadership teams to facilitate quicker, safer, and more compliant decision-making processes.Your RoleDelivering an outstanding customer experience is paramount at Ideals. Our Customer Success team has been instrumental in maintaining high customer satisfaction levels, securing our position as a Market Leader on G2 for five consecutive years.We are seeking a dynamic Customer Success Manager to enhance our Customer Success team in the UK. In this post-sales role, you will take full ownership of a client portfolio, leading renewals, onboarding, and account expansion for high-value B2B clients, including several strategic accounts in our European portfolio.You will collaborate cross-functionally to drive product adoption and maximize account potential, directly influencing revenue targets and client retention. This is a unique opportunity to establish an impressive track record within a multinational, mature yet rapidly evolving SaaS environment. You will have a significant impact on customer relationships, working alongside various departments to support our scaling growth in the UK region and beyond.Please note that we can only consider candidates located in London or nearby, as this role requires in-person client meetings.

The Drum is hiring a Senior Client Success Manager for a 12-month maternity cover in London. This position focuses on supporting client satisfaction and developing long-term partnerships. As a key contact, the Senior Client Success Manager collaborates with multiple teams to deliver attentive service and strategic guidance. What you will do Develop and maintain strong relationships with clients, acting as their main point of contact. Identify new opportunities to expand accounts and help clients achieve their objectives. Respond to and resolve client issues quickly and professionally. Advocate for client interests within The Drum, ensuring their needs are recognized and addressed. Location This role is based in London, England, United Kingdom.

As a Customer Success Manager at Lottie, you will play a pivotal role in ensuring our clients achieve their goals and maximize their experience with our products. You will lead onboarding processes, provide ongoing support, and foster long-term relationships with customers. Your expertise will help clients navigate challenges and leverage our services effectively, driving their success and satisfaction.

Role Overview FloQast is hiring an Enterprise Accounting Success Manager in London. This role centers on supporting enterprise clients as they use FloQast’s accounting software. The position focuses on helping organizations improve their accounting workflows and reach their business goals with FloQast’s solutions. What You Will Do Act as a trusted advisor for enterprise clients, building strong relationships and understanding their accounting needs. Work directly with clients to identify business challenges and recommend tailored solutions using FloQast’s platform. Provide ongoing, proactive support to help clients get the most out of their investment in FloQast. Develop strategic plans with clients to drive adoption and deliver measurable results.

Role overview The Strategic Customer Success Manager at hiya in London focuses on building and maintaining strong partnerships with clients. This position centers on understanding each customer's priorities and helping them achieve their goals through hiya’s solutions. The role requires close collaboration with clients, offering ongoing support and addressing challenges as they come up. What you will do Work alongside customers to identify their business needs and objectives Guide and support clients throughout their engagement with hiya Recommend strategies that encourage customer engagement and retention Coordinate with internal teams to help customers gain full value from hiya’s products and services Strengthen client relationships to support overall business growth

Join juicebox as a Customer Success Manager, where your passion for customer satisfaction will drive our success. In this pivotal role, you will be the primary point of contact for our clients, ensuring they receive exceptional service and support. Your keen understanding of customer needs will help us foster long-term relationships and enhance customer loyalty.

Are you passionate about ensuring customer satisfaction and driving success? Join Sitemate as a Strategic Customer Success Manager. In this pivotal role, you will act as the primary point of contact for our clients, facilitating their journey to maximize the value they receive from our solutions.Your responsibilities will include developing strong relationships, understanding customer needs, and collaborating with internal teams to ensure successful implementation and ongoing support. You will play a crucial role in helping clients achieve their goals through our innovative platform.

Join FreedomPay, a leader in the global commerce technology space, as we transform how businesses operate across various sectors including retail, hospitality, and healthcare. Our award-winning Commerce Platform is renowned for its robust performance and security, having been the first to achieve PCI certification for Point-to-Point Encryption with EMV standards in North America. With a unified technology stack that spans multiple continents, we empower enterprises to provide consistent customer experiences worldwide. We pride ourselves on our dynamic work environment, competitive compensation, and comprehensive benefits package, all within a business casual atmosphere.We are currently looking for a detail-oriented Deployment Success Manager to play a pivotal role in managing client onboarding and deployment processes. As the primary contact for clients, you will guide them through the implementation journey, ensuring smooth transitions while coordinating with internal teams to manage timelines and resolve any issues. This position demands exceptional organizational, communication, and problem-solving skills, with the ability to juggle multiple projects while maintaining high client satisfaction. This role is based in our London office in Canary Wharf and offers a hybrid work arrangement.

OpenAI is looking for a Customer Success Manager to support Ads Solutions in London, UK. This role centers on guiding clients to achieve strong outcomes with OpenAI’s advertising platforms. What you will do Build and maintain client relationships to ensure satisfaction with advertising solutions. Provide ongoing support to clients using OpenAI’s ad platforms. Share strategic advice to help clients improve the effectiveness of their ad campaigns. Location This position is based in London, UK.

Join DigitalGenius (DG), where we leverage the power of AI Agents to revolutionize customer experiences for eCommerce brands. Our innovative approach to agentic AI positions us as a potential leader in the industry. We are seeking passionate, skilled individuals to join our dedicated and dynamic team to help us realize this vision.With a global presence, including offices in London and New York, we proudly support renowned retail brands such as On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.We are in search of an experienced Customer Success Manager who thrives on scaling AI, enjoys problem-solving, and is eager to work on exciting projects.Role Overview:The Customer Success team at DigitalGenius is responsible for all post-sales customer interactions. This encompasses everything from project scoping and implementation management to defining KPIs, ensuring ongoing improvement after implementation, generating impactful case studies, and securing renewals.This position will oversee and ensure the success of both new and existing clients throughout the UK and Europe. Candidates from both the UK and EU are encouraged to apply.Key Responsibilities:Manage multiple client projects concurrently across various segments (SMB, Mid-Market, Enterprise), covering all stages of the post-sales customer journey.Understand and gather customer requirements to effectively scope projects, implement solutions successfully, and meet KPIs to ensure customer referenceability, satisfaction, and retention.Take charge of product performance reporting, business-value analysis, and ongoing project planning for your customer portfolio.Stay informed about best practices, industry trends, and customer challenges to enhance our product's competitive edge.Collaborate with clients to create mutually agreed implementation plans, project timelines, and delivery milestones.Coordinate with Solution Engineers to guarantee timely delivery and ongoing improvement of implemented solutions.Communicate project requirements, status, and results effectively to clients within a high-touch customer success model.Handle customer support inquiries and manage escalations throughout the customer lifecycle.Generate case studies, secure renewals, and drive growth within your client portfolio.

Leap Legal Software is hiring a Customer Success Manager in London to help legal professionals get the most from our software. This position centers on building strong client relationships and supporting firms as they adopt and use our legal technology solutions. Role overview This role focuses on guiding clients to maximize the value of our products. By understanding each firm's needs, you will help them streamline workflows and improve daily operations with our technology. What you will do Support clients as they implement and use Leap Legal Software Identify opportunities for clients to improve their processes with our solutions Work closely with legal professionals to ensure satisfaction and effective product use Requirements Experience in customer success, account management, or a related field Strong communication and relationship-building skills Interest in legal technology and helping clients improve their operations

About Us:At Paddle, we revolutionize the payment infrastructure for digital product companies. Instead of juggling a myriad of payment applications and services, we serve as a Merchant of Record for our clients, eliminating the complexity of payment fragmentation. Our solution is faster, safer, and more cost-effective, providing a superior experience for our users.Supported by prominent investors including KKR, FTV Capital, Kindred, Notion, and 83North, Paddle proudly serves over 5,000 software sellers across 245 territories worldwide.The Opportunity:We are seeking a dedicated Customer Success Manager to join our dynamic Customer Success team. You will be instrumental in onboarding our clients and fostering their growth, retention, and advocacy. Your role will be vital in enhancing the experiences of our largest clients, guiding them through their journey post-launch, prioritizing their revenue growth, and ensuring they derive maximum value from our platform.In this position, you will manage a diverse portfolio of approximately 20 clients, focusing on helping them unlock business value through Paddle. By leveraging your product and industry expertise, you will identify growth opportunities, craft compelling narratives, and influence key stakeholders to achieve desired results. You will be a key player in driving revenue realization and retention for Paddle among our top customers, contributing significantly to our overall commercial strategy.Your Responsibilities:Oversee the successful onboarding of new customers, utilizing comprehensive knowledge of our products and methodologies to ensure they are equipped to operate and grow effectively with Paddle.Assist clients in creating a world-class online purchasing experience by providing best practice guidance on purchase journeys, retention strategies, and billing operations.Cultivate trusted advisor relationships with customer stakeholders and executive sponsors to maximize the value they realize with Paddle.Identify and capitalize on opportunities for strategic and tactical revenue growth, ensuring the successful implementation of monetization strategies.Act as an internal advocate for your customers, collaborating with cross-functional teams to translate their business needs into effective solutions.

As a Customer Success Manager at Zip, you will be the driving force behind our customer satisfaction and retention efforts. You will engage with clients to understand their needs, provide solutions, and ensure they derive maximum value from our products. Your role will be pivotal in fostering long-term relationships that lead to customer loyalty and advocacy.