Customer Success Manager - UK (m/f/d)

Join StructureFlow as a Client Success Manager in London, where you will play a pivotal role in ensuring our clients achieve their desired outcomes with our innovative solutions. You will be responsible for building strong relationships with clients, understanding their business needs, and providing exceptional support throughout their journey with us.Your expertise will help clients maximize the value of our product, driving both their success and our growth.

Role Overview StructureFlow is looking for a Client Success Manager based in London. This role focuses on building strong client relationships and supporting organizations as they use our software solutions. The Client Success Manager acts as the main contact for clients, helping them get the most value from our platform. What You Will Do Serve as the primary point of contact for assigned clients throughout their journey with StructureFlow. Develop and maintain close relationships with clients to understand their needs and objectives. Facilitate clear and effective communication between clients and internal teams. Offer strategic guidance to help clients achieve their goals using our platform. Location This position is based in London, England, United Kingdom.

About Us:At Paddle, we revolutionize the payment infrastructure for digital product companies. Instead of juggling a myriad of payment applications and services, we serve as a Merchant of Record for our clients, eliminating the complexity of payment fragmentation. Our solution is faster, safer, and more cost-effective, providing a superior experience for our users.Supported by prominent investors including KKR, FTV Capital, Kindred, Notion, and 83North, Paddle proudly serves over 5,000 software sellers across 245 territories worldwide.The Opportunity:We are seeking a dedicated Customer Success Manager to join our dynamic Customer Success team. You will be instrumental in onboarding our clients and fostering their growth, retention, and advocacy. Your role will be vital in enhancing the experiences of our largest clients, guiding them through their journey post-launch, prioritizing their revenue growth, and ensuring they derive maximum value from our platform.In this position, you will manage a diverse portfolio of approximately 20 clients, focusing on helping them unlock business value through Paddle. By leveraging your product and industry expertise, you will identify growth opportunities, craft compelling narratives, and influence key stakeholders to achieve desired results. You will be a key player in driving revenue realization and retention for Paddle among our top customers, contributing significantly to our overall commercial strategy.Your Responsibilities:Oversee the successful onboarding of new customers, utilizing comprehensive knowledge of our products and methodologies to ensure they are equipped to operate and grow effectively with Paddle.Assist clients in creating a world-class online purchasing experience by providing best practice guidance on purchase journeys, retention strategies, and billing operations.Cultivate trusted advisor relationships with customer stakeholders and executive sponsors to maximize the value they realize with Paddle.Identify and capitalize on opportunities for strategic and tactical revenue growth, ensuring the successful implementation of monetization strategies.Act as an internal advocate for your customers, collaborating with cross-functional teams to translate their business needs into effective solutions.

Join our passionate team at Climate Action as a Client Success Manager, where you will play a crucial role in ensuring our clients achieve their sustainability goals. You will be the primary point of contact for our clients, guiding them through our services and providing exceptional support to help them maximize their impact.

About UsAt Ideals, we are a leading global B2B SaaS provider, acclaimed for being the top-rated and most customer-focused brand in the secure business collaboration sector. With over 2 million users across 300,000 companies worldwide, we empower individuals to navigate high-stakes processes and make critical decisions with reduced stress, improved quality, and enhanced efficiency.Ideals Virtual Data Room (VDR): A secure platform for document sharing and collaboration tailored for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other intricate transactions.Ideals Board: A collaborative platform designed for board and leadership teams to facilitate quicker, safer, and more compliant decision-making processes.Your RoleDelivering an outstanding customer experience is paramount at Ideals. Our Customer Success team has been instrumental in maintaining high customer satisfaction levels, securing our position as a Market Leader on G2 for five consecutive years.We are seeking a dynamic Customer Success Manager to enhance our Customer Success team in the UK. In this post-sales role, you will take full ownership of a client portfolio, leading renewals, onboarding, and account expansion for high-value B2B clients, including several strategic accounts in our European portfolio.You will collaborate cross-functionally to drive product adoption and maximize account potential, directly influencing revenue targets and client retention. This is a unique opportunity to establish an impressive track record within a multinational, mature yet rapidly evolving SaaS environment. You will have a significant impact on customer relationships, working alongside various departments to support our scaling growth in the UK region and beyond.Please note that we can only consider candidates located in London or nearby, as this role requires in-person client meetings.

Join our dynamic team at AuditBoard as a Customer Success Manager! In this remote role based in the UK, you'll play a crucial part in ensuring our clients achieve their desired outcomes with our innovative software solutions. Your expertise will be vital in building strong relationships, understanding client needs, and driving satisfaction and engagement.

We are seeking a dedicated and passionate Enterprise Customer Success Manager to join our team in the UK. In this pivotal role, you will be responsible for driving customer satisfaction and engagement while ensuring our enterprise clients achieve their desired outcomes with our products. You will collaborate closely with cross-functional teams to deliver exceptional service and build strong relationships with our clients.

About DroneDeployDroneDeploy revolutionizes field teams through the integration of robotics and AI. As the sole reality capture platform that merges robotic automation, AI agents, and a cohesive system, DroneDeploy empowers vital industries to function with agility and assurance.From construction and energy to agriculture, the world's foremost companies utilize DroneDeploy to streamline field operations, enhance safety, and accelerate informed decision-making. By fusing aerial drones, 360 and fixed cameras, ground robots, and proprietary AI, we equip stakeholders—ranging from the field to the boardroom—with the advantages of automation and visual intelligence.At DroneDeploy, we thrive in a predominantly remote-first culture that values innovation and impactful work. Recognized as one of the Best Places to Work in the SF Bay Area and hailed as one of America's Great Places to Work, what distinguishes us is the opportunity to tackle real-world challenges using cutting-edge technology alongside dedicated team members. Our mission-driven team is bold and committed to creating something significant, fostering an environment where diverse perspectives inform sound decisions, and personal and professional growth is woven into the experience. Whether through flexible schedules, family-friendly benefits, or our strong history of internal promotions, we invest in our people as much as we do in our products. If you're eager to contribute to something ambitious, genuine, and transformative, you'll find your place at DroneDeploy.About the Role:As a Customer Success Manager, you will play a pivotal role in enabling customers post-sales, fostering adoption within their organizations, and ensuring high retention and account growth. You will leverage your strong relationship-building skills, strategic acumen, product knowledge, technical proficiency, and empathy to drive customer success.In this role, you will partner closely with customers as a trusted advisor, product expert, and advocate, facilitating meaningful product adoption to bolster customer retention and long-term value. Your contributions will be crucial in helping customers fully realize the benefits of DroneDeploy's platform.Candidates should possess a background in customer success within data-driven, automation, or AI-focused SaaS platforms. Familiarity with GIS, photogrammetry, reality-capture tools (drones, 360° cameras), and APIs would be advantageous. Strong coordination skills and the ability to collaborate effectively with customers and internal teams across time zones are essential.

Role Overview As a Client Success Manager for the EMEA region at instanda, the focus is on helping clients reach their goals using the instanda platform. This role centers on building strong client relationships, offering strategic advice, and encouraging effective use of the product. What You Will Do Support clients throughout the EMEA region as they work with the instanda platform Develop and maintain trusted partnerships with client teams Offer strategic guidance to help clients achieve their business objectives Promote adoption and effective use of instanda’s technology Work to ensure client satisfaction and long-term engagement Location London, England, United Kingdom

About Iru Iru is an innovative AI-driven security and IT platform that empowers some of the world's fastest-growing companies to protect their users, applications, and devices. Designed for the AI era, Iru seamlessly integrates identity and access management, endpoint security, and compliance automation—streamlining IT and security processes to restore control and efficiency. Supported by leading technology investors, including General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital, Iru secured $100 million in funding from General Catalyst in July 2024, raising the company’s valuation to an impressive $850 million. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, and we proudly collaborate with industry titans such as ServiceNow and AWS. Recognized for our commitment to employee engagement and satisfaction, Iru was listed among Forbes’ America’s Best Startup Employers for 2025.The OpportunityAs a Customer Success Manager at Iru, you will serve as a vital partner to strategic enterprise clients across the EMEA region, facilitating their long-term success and value realization. In this role, you will be a trusted advisor to senior stakeholders, guiding organizations in modernizing their IT and security frameworks through Iru’s comprehensive platform.This position is based in London and follows a hybrid work model, requiring in-office attendance from Tuesday to Thursday.You will oversee intricate, multi-country accounts, playing a pivotal role in enhancing Iru’s reputation throughout the region. Success in this position entails driving client retention and expansion within key accounts while adeptly managing regional complexities and delivering quantifiable business results.

Job PurposeAs a Customer Success Manager (CSM) at Unily, you will leverage your experience to build strong partnerships with our clients, ensuring they realize the full value of our innovative products. Your role is crucial in enhancing client retention, satisfaction, revenue growth, advocacy, and product adoption. You will collaborate independently with various stakeholders, both within Unily and the client organizations. Ideal candidates will possess a perfect blend of relationship management skills and commercial insight, demonstrating structure, focus, adaptability, and a willingness to share their expertise with team members. Acting as the voice of the customer internally, you will also represent Unily positively within client businesses.Main Responsibilities:Serve as the primary contact for a designated portfolio of customers across diverse sectors, establishing a trusted advisor relationship and advocating for the customer within the organization.Collaborate with clients to define critical goals and key performance indicators to measure success.Guide customers towards achieving success and increasing product adoption by understanding their vision and providing tailored advice.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

Join Aircall, a rapidly growing unicorn at the forefront of AI-driven customer communication solutions, serving over 22,000 businesses globally. Our innovative platform integrates voice, SMS, WhatsApp, and AI to transform customer interactions into seamless experiences.At Aircall, we believe in empowering teams to work smarter, not harder. Our AI Voice Agent automates routine calls, while AI Assist and AI Assist Pro enhance post-call workflows and provide real-time support, driving increased revenue and quicker issue resolution.Headquartered in Paris with a robust North American presence in Seattle, our teams across cities like London, Berlin, San Francisco, and New York City are passionate about building a product that our customers love. Backed by top-tier investors, we are committed to rapid innovation and scaling our business effectively.As part of Aircall, you'll become part of a vibrant, ambitious culture focused on product excellence and impactful execution. We prioritize data-driven decision-making and value ownership, continuous learning, and agility. If you excel in collaborative, fast-paced environments where your contributions lead to tangible outcomes, you will thrive here.Role Overview:In the role of Client Success Manager, you will take charge of customer satisfaction and revenue expansion within your portfolio. Your focus will be on driving Net Revenue Retention (NRR) by identifying opportunities for upselling, renewing contracts, and enhancing customer relationships. As the primary liaison between our clients and Aircall, you will ensure that customers fully realize the value of their investment, thereby fostering sustainable growth.Your deep understanding of various industries and customer needs will position you as a trusted advisor, adept at uncovering growth opportunities and enhancing the overall customer experience. You will translate customer goals into actionable solutions that promote adoption, value realization, and long-term partnerships, ensuring each account thrives over time.

Role overview Three UK is seeking a Regulatory Manager to join the team in London. The position centers on ensuring the company meets all relevant regulatory obligations and helps the business stay aligned with current compliance standards. Key responsibilities Oversee compliance activities throughout the organization Maintain communication with regulatory authorities when required Create and apply policies that support regulatory compliance Promote sound business practices by implementing effective compliance measures Location This role is based in London.

About the Role WildBrain is hiring a Client Success Coordinator in London. This entry-level position supports client satisfaction by providing timely assistance and maintaining clear communication. The role works closely with the Direct Ad Sales team to address client inquiries, manage accounts, and help keep projects on track. What You Will Do Respond to client questions and requests Assist with account management tasks Coordinate information between clients and the Direct Ad Sales department Support strong client relationships to improve their experience with WildBrain’s services Who We’re Looking For Interest in building a career in client services or account management Strong communication and organizational skills Comfort working with different teams and managing multiple tasks This is a chance to start a career in client support and grow within WildBrain. The team values collaboration and aims to deliver reliable service to every client.

Join Three UK as a Regulatory Manager, where you will play a vital role in shaping our regulatory strategies and ensuring compliance with industry standards. You will collaborate with various stakeholders to develop and implement policies that support our business objectives while adhering to regulatory requirements.

The Drum is hiring a Senior Client Success Manager for a 12-month maternity cover in London. This position focuses on supporting client satisfaction and developing long-term partnerships. As a key contact, the Senior Client Success Manager collaborates with multiple teams to deliver attentive service and strategic guidance. What you will do Develop and maintain strong relationships with clients, acting as their main point of contact. Identify new opportunities to expand accounts and help clients achieve their objectives. Respond to and resolve client issues quickly and professionally. Advocate for client interests within The Drum, ensuring their needs are recognized and addressed. Location This role is based in London, England, United Kingdom.

Emplifi supports over 20,000 brands in managing their social media presence and customer experience. The platform combines social media marketing, commerce, and customer care, all enhanced by analytics and AI. Organizations rely on Emplifi to improve satisfaction, increase sales, and strengthen brand loyalty. The Customer Success team plays a central role in onboarding new clients and ensuring they get the most from Emplifi’s solutions. This team helps build long-term relationships and supports revenue growth, working with a broad CX management suite and a large social media dataset. Team members collaborate across regions, from Sydney to Sao Paulo and New York to Singapore, and receive ongoing career development and opportunities to deepen their expertise in social media advisory. Role overview The Junior Customer Success Manager for the UK and Nordics acts as a key partner for clients. The focus is on building positive client relationships, supporting retention and renewals, encouraging product adoption, and identifying opportunities for account growth. Managing contract renewals and upsells within a set portfolio is a core responsibility. What you will do Client relationship management Serve as the main point of contact for assigned customers Build and maintain strong, lasting relationships to support satisfaction and loyalty Understand client goals and align Emplifi’s services to help achieve them Onboarding Oversee the onboarding process for new clients, ensuring smooth and timely product adoption Work with internal teams to deliver services efficiently and meet onboarding deadlines Product adoption Track client engagement and monitor how clients use Emplifi’s solutions Conduct regular check-ins to support effective use of the platform

As a Customer Success Manager at Lottie, you will play a pivotal role in ensuring our clients achieve their goals and maximize their experience with our products. You will lead onboarding processes, provide ongoing support, and foster long-term relationships with customers. Your expertise will help clients navigate challenges and leverage our services effectively, driving their success and satisfaction.