Customer Success Manager - Remote (UK)

We are seeking a dedicated and passionate Enterprise Customer Success Manager to join our team in the UK. In this pivotal role, you will be responsible for driving customer satisfaction and engagement while ensuring our enterprise clients achieve their desired outcomes with our products. You will collaborate closely with cross-functional teams to deliver exceptional service and build strong relationships with our clients.

Who Are We?At Postman, we are the foremost API platform, serving over 45 million developers and 500,000 organizations, including an impressive 98% of the Fortune 500. Our mission is to empower developers worldwide to craft an API-first world by simplifying the entire API lifecycle and enhancing collaboration—ultimately allowing our users to create superior APIs at a faster pace.Headquartered in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where our journey began. As a privately held company, we are supported by renowned investors like Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Explore more at postman.com or connect with us on social media via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our broader vision at Postman.The OpportunityAs our customer base experiences unprecedented growth, we are on the lookout for seasoned Enterprise Customer Success Managers to expand our business in the UK.In this role, you will lead post-sale strategy and engagement across a portfolio of named Enterprise accounts. Collaborating closely with your customers, you will co-create Joint Success Plans that detail key objectives, milestones, and success criteria. By partnering with our Solutions Architecture and Customer Education teams, you will facilitate impactful enablement programs designed to rapidly address critical challenges. Regular interactions with key stakeholders will allow you to assess the value they derive from our platform and identify new opportunities for growth.This position is ideal for a tech-savvy professional passionate about Customer Success. The perfect candidate will be a strategic thinker with a proven track record in nurturing customer relationships, accelerating adoption, expanding use cases, and achieving exceptional customer outcomes.

About DroneDeployDroneDeploy revolutionizes field teams through the integration of robotics and AI. As the sole reality capture platform that merges robotic automation, AI agents, and a cohesive system, DroneDeploy empowers vital industries to function with agility and assurance.From construction and energy to agriculture, the world's foremost companies utilize DroneDeploy to streamline field operations, enhance safety, and accelerate informed decision-making. By fusing aerial drones, 360 and fixed cameras, ground robots, and proprietary AI, we equip stakeholders—ranging from the field to the boardroom—with the advantages of automation and visual intelligence.At DroneDeploy, we thrive in a predominantly remote-first culture that values innovation and impactful work. Recognized as one of the Best Places to Work in the SF Bay Area and hailed as one of America's Great Places to Work, what distinguishes us is the opportunity to tackle real-world challenges using cutting-edge technology alongside dedicated team members. Our mission-driven team is bold and committed to creating something significant, fostering an environment where diverse perspectives inform sound decisions, and personal and professional growth is woven into the experience. Whether through flexible schedules, family-friendly benefits, or our strong history of internal promotions, we invest in our people as much as we do in our products. If you're eager to contribute to something ambitious, genuine, and transformative, you'll find your place at DroneDeploy.About the Role:As a Customer Success Manager, you will play a pivotal role in enabling customers post-sales, fostering adoption within their organizations, and ensuring high retention and account growth. You will leverage your strong relationship-building skills, strategic acumen, product knowledge, technical proficiency, and empathy to drive customer success.In this role, you will partner closely with customers as a trusted advisor, product expert, and advocate, facilitating meaningful product adoption to bolster customer retention and long-term value. Your contributions will be crucial in helping customers fully realize the benefits of DroneDeploy's platform.Candidates should possess a background in customer success within data-driven, automation, or AI-focused SaaS platforms. Familiarity with GIS, photogrammetry, reality-capture tools (drones, 360° cameras), and APIs would be advantageous. Strong coordination skills and the ability to collaborate effectively with customers and internal teams across time zones are essential.

About Us:At Paddle, we revolutionize the payment infrastructure for digital product companies. Instead of juggling a myriad of payment applications and services, we serve as a Merchant of Record for our clients, eliminating the complexity of payment fragmentation. Our solution is faster, safer, and more cost-effective, providing a superior experience for our users.Supported by prominent investors including KKR, FTV Capital, Kindred, Notion, and 83North, Paddle proudly serves over 5,000 software sellers across 245 territories worldwide.The Opportunity:We are seeking a dedicated Customer Success Manager to join our dynamic Customer Success team. You will be instrumental in onboarding our clients and fostering their growth, retention, and advocacy. Your role will be vital in enhancing the experiences of our largest clients, guiding them through their journey post-launch, prioritizing their revenue growth, and ensuring they derive maximum value from our platform.In this position, you will manage a diverse portfolio of approximately 20 clients, focusing on helping them unlock business value through Paddle. By leveraging your product and industry expertise, you will identify growth opportunities, craft compelling narratives, and influence key stakeholders to achieve desired results. You will be a key player in driving revenue realization and retention for Paddle among our top customers, contributing significantly to our overall commercial strategy.Your Responsibilities:Oversee the successful onboarding of new customers, utilizing comprehensive knowledge of our products and methodologies to ensure they are equipped to operate and grow effectively with Paddle.Assist clients in creating a world-class online purchasing experience by providing best practice guidance on purchase journeys, retention strategies, and billing operations.Cultivate trusted advisor relationships with customer stakeholders and executive sponsors to maximize the value they realize with Paddle.Identify and capitalize on opportunities for strategic and tactical revenue growth, ensuring the successful implementation of monetization strategies.Act as an internal advocate for your customers, collaborating with cross-functional teams to translate their business needs into effective solutions.

About Iru Iru is an innovative AI-driven security and IT platform that empowers some of the world's fastest-growing companies to protect their users, applications, and devices. Designed for the AI era, Iru seamlessly integrates identity and access management, endpoint security, and compliance automation—streamlining IT and security processes to restore control and efficiency. Supported by leading technology investors, including General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital, Iru secured $100 million in funding from General Catalyst in July 2024, raising the company’s valuation to an impressive $850 million. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, and we proudly collaborate with industry titans such as ServiceNow and AWS. Recognized for our commitment to employee engagement and satisfaction, Iru was listed among Forbes’ America’s Best Startup Employers for 2025.The OpportunityAs a Customer Success Manager at Iru, you will serve as a vital partner to strategic enterprise clients across the EMEA region, facilitating their long-term success and value realization. In this role, you will be a trusted advisor to senior stakeholders, guiding organizations in modernizing their IT and security frameworks through Iru’s comprehensive platform.This position is based in London and follows a hybrid work model, requiring in-office attendance from Tuesday to Thursday.You will oversee intricate, multi-country accounts, playing a pivotal role in enhancing Iru’s reputation throughout the region. Success in this position entails driving client retention and expansion within key accounts while adeptly managing regional complexities and delivering quantifiable business results.

Join KnowBe4, the global frontrunner in Human Risk Management, where over 70,000 organizations worldwide have trusted us for more than 15 years to secure their workforce against cyber threats. Our pioneering approach to security is powered by AI since 2016, establishing us as market leaders from day one.Our innovative HRM+ solution integrates ongoing risk intelligence, advanced technical defenses, and tailored training programs to foster robust security cultures within organizations. We empower businesses to understand, measure, and mitigate human risk across their teams, fortifying them against deepfakes and other emerging AI-driven threats.At KnowBe4, we believe that safeguarding organizations from cyber threats goes hand in hand with making a positive impact on the environment. True resilience is collective; it’s about protecting our people, our data, and our planet.

Join planradar as a Customer Success Manager and play a vital role in ensuring our customers achieve the maximum value from our solutions. Your mission is to foster strong relationships and provide exceptional support, driving customer satisfaction and retention.As a key member of our Customer Success team, you will be responsible for onboarding new clients, managing ongoing support, and identifying opportunities for upselling additional products and services. You will work closely with customers to understand their needs and assist them in achieving their goals through our platform.If you are passionate about customer service and have a proactive mindset, we want to hear from you!

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Our innovative blend of proprietary technology and software empowers over 200,000 businesses globally—ranging from Brex and Rippling to Navan, Qantas, and SHEIN—by providing fully integrated solutions that encompass business accounts, payment processing, spend management, treasury functions, and embedded finance on a worldwide scale.Established in Melbourne, we boast a dynamic team of over 2,000 talented individuals spread across 26 offices worldwide. With a valuation of $8 billion and support from leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global payment and financial platforms. If you’re eager to embark on a journey of ambitious growth, we invite you to join us.

About the OpportunityJoin our vibrant team at Contentful as a Senior Manager, Customer Success for EMEA Enterprise (f/m/d). This pivotal role is designed for a proactive and seasoned professional who will spearhead strategies aimed at ensuring the success and satisfaction of our enterprise customers. Your primary objective will be to forge robust relationships with key stakeholders, promote the adoption of our innovative products, and amplify customer value.In this leadership role, you will focus on retention and revenue, overseeing the renewal strategy for your team. Exceptional communication, strategic acumen, and a comprehensive understanding of the needs of enterprise customers are essential.What to Expect?Leading Your Team: You will recruit, hire, and develop your Customer Success Managers (CSMs), becoming their mentor and the senior voice in critical situations. Foster a team culture centered on customer outcomes, accountability, and continuous improvement.Customer Relationships: Your team will manage a portfolio of approximately 25-30 enterprise accounts, acting as trusted advisors focused on delivering tangible business outcomes. Regularly assess customer health, conduct business reviews, and ensure every interaction exemplifies a consistent, value-driven approach.Retention & Growth: Collaborate with Customer Success leadership, Account Executives, and Regional Sales Directors to align on territory strategy and achieve mutual retention targets. Identify and pursue expansion opportunities, upselling, and cross-selling, with renewals seen as a natural outcome of delivering consistent value.Customer Success Strategy: Partner with Customer Success leadership and cross-functional teams in Sales, Product, and Support to shape and implement an effective customer success strategy. Develop the playbooks, processes, and best practices that empower your team to operate efficiently and at scale, while defining metrics that inspire excellence.Customer Advocacy: Serve as the internal champion for our clients, relaying structured insights back to Product, Engineering, and Marketing to influence the roadmap and ensure alignment with customer priorities.Forecasting & Performance: Maintain a rigorous weekly forecasting schedule, presenting clear updates to senior leadership on pipeline health and quota progress.

About UsAt Ideals, we are a leading global B2B SaaS provider, acclaimed for being the top-rated and most customer-focused brand in the secure business collaboration sector. With over 2 million users across 300,000 companies worldwide, we empower individuals to navigate high-stakes processes and make critical decisions with reduced stress, improved quality, and enhanced efficiency.Ideals Virtual Data Room (VDR): A secure platform for document sharing and collaboration tailored for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other intricate transactions.Ideals Board: A collaborative platform designed for board and leadership teams to facilitate quicker, safer, and more compliant decision-making processes.Your RoleDelivering an outstanding customer experience is paramount at Ideals. Our Customer Success team has been instrumental in maintaining high customer satisfaction levels, securing our position as a Market Leader on G2 for five consecutive years.We are seeking a dynamic Customer Success Manager to enhance our Customer Success team in the UK. In this post-sales role, you will take full ownership of a client portfolio, leading renewals, onboarding, and account expansion for high-value B2B clients, including several strategic accounts in our European portfolio.You will collaborate cross-functionally to drive product adoption and maximize account potential, directly influencing revenue targets and client retention. This is a unique opportunity to establish an impressive track record within a multinational, mature yet rapidly evolving SaaS environment. You will have a significant impact on customer relationships, working alongside various departments to support our scaling growth in the UK region and beyond.Please note that we can only consider candidates located in London or nearby, as this role requires in-person client meetings.

Role overview As a Senior Customer Success Partner at creatoriq, the focus is on supporting enterprise clients from the London office. The position centers on building strong, lasting relationships and guiding organizations through onboarding. Helping clients achieve their business goals with creatoriq’s solutions is a key part of the role. What you will do Develop and maintain partnerships with enterprise customers Lead onboarding to ensure clients get started smoothly Support clients as they work toward their business objectives using creatoriq’s products Identify ways to improve the client experience and contribute to account growth Share strategic insights and act proactively to address client needs Location This position is based in London.

Emplifi supports over 20,000 brands in managing their social media presence and customer experience. The platform combines social media marketing, commerce, and customer care, all enhanced by analytics and AI. Organizations rely on Emplifi to improve satisfaction, increase sales, and strengthen brand loyalty. The Customer Success team plays a central role in onboarding new clients and ensuring they get the most from Emplifi’s solutions. This team helps build long-term relationships and supports revenue growth, working with a broad CX management suite and a large social media dataset. Team members collaborate across regions, from Sydney to Sao Paulo and New York to Singapore, and receive ongoing career development and opportunities to deepen their expertise in social media advisory. Role overview The Junior Customer Success Manager for the UK and Nordics acts as a key partner for clients. The focus is on building positive client relationships, supporting retention and renewals, encouraging product adoption, and identifying opportunities for account growth. Managing contract renewals and upsells within a set portfolio is a core responsibility. What you will do Client relationship management Serve as the main point of contact for assigned customers Build and maintain strong, lasting relationships to support satisfaction and loyalty Understand client goals and align Emplifi’s services to help achieve them Onboarding Oversee the onboarding process for new clients, ensuring smooth and timely product adoption Work with internal teams to deliver services efficiently and meet onboarding deadlines Product adoption Track client engagement and monitor how clients use Emplifi’s solutions Conduct regular check-ins to support effective use of the platform

About Sigma Computing Sigma Computing builds cloud-based analytics and business intelligence tools, helping organizations turn complex data into practical business insights. The platform connects users of all technical backgrounds to the information they need for better decision-making. Role Overview The Enterprise Customer Success Manager will play a central role in helping clients realize the full value of Sigma Computing’s platform. This position focuses on strengthening Net Dollar Retention (NDR) through strategic account management, growth planning, and customer engagement. What You Will Do Strategic Account Management: Build and maintain strong relationships with key decision-makers and influencers at enterprise accounts, with special attention to high-value customers. Analytics Guidance: Use expertise in analytics and business intelligence to help customers make the most of Sigma Computing’s platform. Support them in interpreting data and turning it into actionable insights. Drive NDR Growth: Develop and carry out plans to increase Net Dollar Retention. Identify upsell and cross-sell opportunities, and reduce churn through proactive support and engagement. Customer Advocacy: Serve as the link between customers and Sigma’s product team, representing client needs and advocating for features or improvements that boost satisfaction and retention. Success Planning: Collaborate with customers to create and implement success plans that connect Sigma’s capabilities with their business goals. Education & Training: Organize and lead training sessions, webinars, and workshops to improve product knowledge, adoption, and engagement across the user base. Location This role is based in London, UK.

Role Overview FloQast is hiring an Enterprise Accounting Success Manager in London. This role centers on supporting enterprise clients as they use FloQast’s accounting software. The position focuses on helping organizations improve their accounting workflows and reach their business goals with FloQast’s solutions. What You Will Do Act as a trusted advisor for enterprise clients, building strong relationships and understanding their accounting needs. Work directly with clients to identify business challenges and recommend tailored solutions using FloQast’s platform. Provide ongoing, proactive support to help clients get the most out of their investment in FloQast. Develop strategic plans with clients to drive adoption and deliver measurable results.

Senior Customer Success ManagerDo you possess a fervor for customer engagement and have a strong technical acumen? We are seeking an experienced Senior Customer Success Manager who has a proven track record in managing enterprise-level clients within the payments or cryptocurrency sectors. If you are ready to embrace a fresh challenge in a dynamic and rapidly evolving industry, we would love to connect with you!Your Impact:Joining our global Commercial team, you will be instrumental in identifying and nurturing new business opportunities within our existing clientele. As the Senior Customer Success Manager, you will oversee a dedicated portfolio of enterprise customers, focusing on enhancing annual contract revenue and expanding our market presence through Elliptic's solutions and services.In collaboration with the Customer Success team, you will drive the upselling process by identifying opportunities, qualifying leads, negotiating terms, crafting tailored proposals, and successfully closing upsells and renewals, all aimed at achieving profitable revenue growth and maintaining over 100% net account retention for your assigned accounts.This is an exhilarating chance for a tech-savvy professional eager to make a significant impact not just within our organization but also in the broader market landscape. At Elliptic, you can expect engaging and challenging work—no two days are ever the same!Key ResponsibilitiesWhat You Will Do:Forge strong relationships with key stakeholders in your designated accounts.Manage customer interactions through all lifecycle stages, from onboarding to renewal and expansion.Serve as the primary contact for your accounts, both internally and externally.Evaluate critical usage data to assess renewal risks, taking proactive steps to mitigate these risks early.Generate new business through upselling and cross-selling initiatives within your region.Create strategic customer account plans and manage the sales cycle independently or in collaboration with Account Executives.Identify and scope high-quality expansion opportunities within existing accounts.Translate customer needs and challenges into actionable opportunities.Craft customized proposals to address specific customer requirements.

Join Watershed as a Strategic Customer Success ManagerAt Watershed, we are pioneering the enterprise sustainability platform that enables leading companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to effectively manage their climate and ESG data. Our mission is to empower organizations to produce audit-ready metrics for both voluntary and regulatory reporting, including CSRD, while driving meaningful decarbonization efforts. We are looking for passionate team members who are excited about product-building and eager to contribute to the culture of a dynamic, mission-oriented startup.With offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe, we invite you to be part of our journey!Your RoleAs a Strategic Customer Success Manager (CSM), you will play a crucial role in our mission to assist companies in measuring, reducing, removing, and reporting their emissions. Your success will be defined by the success of our customers, and you will be among the founding members of our Customer Success team, guiding customers on their climate journeys.You will manage relationships with our largest customers, helping them navigate the complexities of sustainability, Watershed’s offerings, and their organizational goals. By deeply understanding their business, you will leverage our broader teams to ensure they achieve their sustainability objectives.Key Responsibilities:Drive success for a select group of high-value customers, focusing on retention, growth, and impact.Establish trusted executive relationships, demonstrating how sustainability data informs strategic decisions.Lead customer planning and governance through structured roadmaps and executive reviews.Advocate for the customer internally, influencing product priorities and strategy.Coordinate internal teams to deliver exceptional value to customers within complex organizational structures.

About EverfieldEverfield specializes in acquiring, developing, and expanding European vertical market and niche software companies. We equip these companies with essential tools for growth, with a mission to inspire ambition, foster growth, and unlock potential within Europe’s software ecosystem.Our ecosystem operates on a decentralized model, enabling companies to retain their unique teams, brands, and offices while concentrating on their core capabilities—creating products and servicing customers. Everfield supports talent acquisition, human resources, and provides access to a network of specialists in developing and scaling European B2B SaaS businesses, focusing on financial and operational consulting. Established in 2022, Everfield has expanded its presence across 7 countries and continues to grow.About MotivityMotivity is a highly customizable electronic job sheet system utilized daily by thousands of engineers across the UK and Ireland. With over 200 clients and ambitious growth goals, we prioritize strengthening long-term customer relationships, enhancing product adoption, and uncovering opportunities for account expansion.Position OverviewAs a Customer Success Manager, you will manage a portfolio of mid-market service businesses (average £5,000 ACV), taking complete ownership of customer retention, renewals, and account growth. Your role will involve driving product adoption, identifying upsell opportunities, and expanding existing accounts while fostering trusted relationships. Collaboration with sales and product teams is essential to ensure customer success translates into measurable business results and increased revenue.Key ResponsibilitiesAccount Management & Relationship Ownership: Cultivate strong relationships with customers and serve as their trusted advisor.Retention & Growth: Oversee renewals, minimize churn, and identify upsell opportunities within your portfolio.Customer Engagement & Adoption: Drive product utilization to ensure customers derive maximum value from Motivity.Issue Resolution & Escalation: Address customer concerns, coordinate internally, and guarantee timely resolution.CRM Excellence: Maintain accurate account records, monitor renewals and the expansion pipeline to ensure no detail is overlooked.Customer Insight & Opportunity Identification: Stay attuned to customer needs, recognize risks and growth opportunities, and act proactively.Onboarding Support: Guide customers through initial setup, trial phases, and early adoption.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

What We Do:Paddle revolutionizes the payment infrastructure for digital product companies by serving as a Merchant of Record. We simplify the complexities of payment fragmentation, offering a faster, safer, and more cost-effective solution for our clients. With the support of renowned investors such as KKR, FTV Capital, Kindred, Notion, and 83North, Paddle proudly assists over 5000 software sellers across 245 territories worldwide.The Role:We are seeking a dynamic Associate Customer Success Manager to join our Customer Success team. In this role, you will be responsible for the seamless onboarding and continuous growth, retention, and advocacy of a designated portfolio of customers. Your mission is to enhance the experience of our clients with Paddle, guiding them proactively through their post-launch journey, prioritizing their revenue growth, and ensuring they harness the full potential of our platform.As an Associate Customer Success Manager, you will oversee a portfolio of around 40 customers, focusing on enabling them to achieve significant business value with Paddle. You will drive meaningful outcomes within a high-volume customer base, leveraging your product expertise to identify areas for improvement and employing strategic success playbooks to foster retention and revenue growth. Furthermore, you will play a crucial operational role in our broader commercial team.Your Responsibilities:Onboarding at Scale: Facilitate the successful onboarding of new customers by showcasing your extensive product knowledge to ensure they are poised to operate and scale with Paddle.Guide Best Practices: Assist customers in creating exceptional online purchasing experiences by providing actionable insights on purchase journeys, retention strategies, and billing processes.Operational Relationships: Forge strong connections with key stakeholders to guarantee they maximize the value derived from the Paddle platform.Proactive Health Monitoring: Keep track of customer health indicators and usage metrics to spot potential risks or growth avenues, taking proactive measures to secure successful outcomes.Customer Advocacy: Act as an internal champion for your customer portfolio, collaborating with cross-functional teams to share insights and drive value.