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Customer Success Manager - Mid Market

BobyardSan Francisco
On-site Full-time $110K/yr - $130K/yr

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Experience Level

Manager

Qualifications

Ideal candidates will possess:A Bachelor’s Degree or equivalent experience. A proven track record in customer success or a related field. Strong analytical skills and attention to detail. Excellent interpersonal skills, with a customer-centric approach.

About the job

At Bobyard, we are experiencing rapid growth, having more than doubled our revenue month-over-month in recent months. To support our expanding customer base, we are in search of a dedicated Customer Success Manager to become a trusted partner for our clients. In this role, you will oversee customer training, adoption, retention, and expansion within your portfolio, primarily focusing on mid-market construction firms in landscaping and related sub-industries.

Your primary responsibility will be to ensure that our clients reach their desired business outcomes with our innovative product.

Key Responsibilities:

  • Establish success metrics with customers and facilitate their onboarding process.

  • Manage client relationships proactively, identifying opportunities to enhance value.

  • Provide valuable feedback to product and engineering teams while collaborating on new launches.

  • Encourage upselling opportunities, gather testimonials, and develop case studies.

  • Create customer success playbooks, support materials, and workflows.

Desired Attributes:

  • Kind, humble, and relentless with a focused approach.

  • Tech-savvy with excellent communication skills, capable of teaching customers to effectively use our technical product.

  • A knowledge seeker with the ability to quickly grasp product and industry applications.

  • Strong presentation skills, with experience presenting to leadership (business cases, QBRs, pitches, etc.).

  • Demonstrated passion and work ethic; startups present unique challenges.

  • A willingness to go above and beyond to achieve success.

  • Strategically and creatively minded; able to think outside the box to solve problems.

  • Bonus: Familiarity with tools like Zapier, CRM Automations, or Agents in a customer support role.

Benefits:

  • Competitive salary of $110k-$130k OTE, including commission and performance-based bonuses.

  • Collaborative opportunities with sales, product, design, and engineering teams.

  • Join a dynamic team within a rapidly growing company.

  • This is a unique opportunity to be among the early team members of the customer success department, influencing processes and systems to shape the future of customer success.

This is a full-time, in-person position located in San Francisco.

About Bobyard

Bobyard is a cutting-edge company dedicated to providing innovative solutions for the construction industry, particularly in landscaping. Our commitment to customer success and rapid growth sets us apart as a leader in our field.

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