Customer Success Manager - Implementation & AI Enablement

About Us:At Notion, we empower individuals and teams to create beautiful tools tailored for their life's work. In a digital landscape filled with numerous applications and tabs, Notion serves as a unified platform that seamlessly integrates documents, notes, projects, calendars, and emails, powered by AI to enhance productivity and automate tasks. With millions of users spanning from individuals to large organizations like Toyota, Figma, and OpenAI, Notion is chosen for its versatility and ability to save time and resources.We value in-person collaboration, which is a cornerstone of our company culture. All team members are required to work from our offices on Mondays, Tuesdays, and Thursdays—designated Anchor Days. Additional in-office workdays may be required for specific teams or roles.About the Role:As the inaugural Enablement Program Manager within our Customer Success team, you will play a pivotal role in transforming our customer engagement through advanced technical capabilities, effective AI workflow adoption, and the development of scalable operational processes. Your mission will be to translate strategic objectives into actionable enablement initiatives, including programs, playbooks, manager toolkits, and training experiences that foster positive behavioral changes in the field. Collaborating closely with CS leadership and cross-functional go-to-market (GTM) stakeholders, you will ensure our Customer Success Managers (CSMs) are equipped, confident, and prepared to achieve measurable outcomes for our clients.What You'll Achieve:Oversee the comprehensive enablement strategy for the evolution of the Customer Success role, converting transformation priorities into a detailed program roadmap encompassing training, certification, manager activation, and reinforcement.Collaborate with CS leaders and frontline managers to identify performance gaps, define critical skills and behaviors, and deliver enablement that promotes adoption.Design and implement high-quality, ongoing learning experiences, including live sessions, workshops, self-service modules, and in-the-flow resources, ensuring exceptional facilitation and production quality.Develop and maintain essential Customer Success enablement materials such as playbooks, talk tracks, customer value narratives, discovery guides, success planning templates, and objection handling frameworks.Establish measurement and feedback mechanisms (covering readiness, proficiency, adoption, and business impact) to iterate based on data and insights from the field.Coordinate stakeholder alignment across Enablement, RevOps, Product, Sales, Support, and Customer Experience (CX) to ensure smooth implementation of messaging, processes, and tools.Skills You'll Need to Bring:Proven experience in enablement or training roles, particularly in a customer-focused environment.Strong analytical skills with the ability to utilize data to drive decision-making.Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.Demonstrated ability to manage multiple projects simultaneously and meet deadlines.Experience in designing training programs and learning materials that effectively drive performance.

Join a dynamic team as a Customer Enablement Manager, where you will play a pivotal role in enhancing customer experiences and driving success through innovative solutions. Your expertise will empower clients to make the most of our cutting-edge hiring software.At Lever, we are on a mission to revolutionize the recruitment landscape by providing top-tier organizations with the tools they need to attract and hire exceptional talent. Collaborating with industry leaders like Netflix and Shopify, we are proud to be recognized as one of the best workplaces in San Francisco and across the United States. We believe that our people are our greatest asset, and we are committed to fostering a supportive, people-first culture.

About the Opportunity As a Field Enablement Program Manager at Contentful, you will be instrumental in developing and implementing programs that enhance the capabilities of our Go-To-Market (GTM) teams, encompassing Sales, Solution Engineering, Customer Experience, and Partner Management. Your objective will be to foster field readiness through impactful enablement initiatives that enhance knowledge, refine skills, and promote effective leadership throughout both pre-sales and post-sales processes. What You Will Experience Become a part of a dynamic and high-impact Enablement team that influences field performance and strategic results across global GTM segments. Design and execute structured enablement programs specifically tailored for Sales, Solution Engineering, Customer Experience, and Partner Management roles. Collaborate closely with our Sales and broader Field leadership team on initiatives that enhance core Sales capabilities and stimulate revenue growth. Lead cross-functional collaboration with Marketing, Finance, Human Resources, and Operations to support comprehensive enablement objectives. Drive measurable performance improvements by utilizing KPIs, dashboards, and feedback mechanisms to enhance enablement results. Serve as a program owner and facilitator, conducting both in-person and virtual training sessions, e-learning experiences, and onboarding integration. Ensure alignment with Sales Readiness tools, learning pathways, and best practices in content management. What You Need to Succeed 3–5 years of experience in Enablement, Program Management, Sales, or Customer Experience roles. A strong grasp of key Sales roles, GTM processes, and performance metrics to effectively collaborate with Sales leadership on initiatives that enhance core Sales capabilities and drive revenue growth. Experience in training delivery or a strong inclination towards engagingly delivering in-person/virtual training to Field teams. Exceptional project management abilities with a proven track record of prioritizing and executing complex initiatives successfully. Ability to operate autonomously, with experience in collaborative environments, both remote and in-office. Strong communication and facilitation skills, adept at simplifying complex information for diverse audiences.

Join Figma as a Customer Enablement Manager and play a pivotal role in enhancing our customer journey. You will work directly with clients to ensure they are effectively utilizing our tools and services, driving their success and satisfaction. This position involves collaborating with various teams, providing training, and developing resources that empower our users.

Notion Labs Inc. is seeking a Digital Customer Success Program Manager in San Francisco, California. This position focuses on leading efforts to improve customer engagement and satisfaction across digital channels. Role overview The Digital Customer Success Program Manager will collaborate with teams from different departments to design and implement strategies that help customers get the most out of Notion’s products. This role plays a key part in shaping programs that support customer success, always with an eye on measurable results. What you will do Lead initiatives to enhance how customers interact with and benefit from Notion’s offerings Work with cross-functional groups to develop and refine customer success strategies Apply data-driven insights to improve the overall user experience What we look for Experience in customer success, ideally in a digital or SaaS environment Strong ability to use data to inform decisions and optimize programs Enthusiasm for helping customers achieve their goals Comfort working in a fast-moving setting and collaborating across teams

Role Overview Postman is looking for a Technical Enablement Program Manager based in San Francisco, California. This role focuses on helping users get the most out of Postman’s API platform. The position involves building and running programs that improve technical skills and make it easier for users to integrate Postman’s tools into their workflows. What You Will Do Design and deliver enablement programs that boost technical understanding of the Postman platform. Create training materials, workshops, and resources for a wide range of users. Work closely with teams across the company to ensure resources meet user needs and support smooth adoption.

At Discord, we connect over 200 million users every month, predominantly through the excitement of gaming. With over 90% of our users engaging in gaming, they collectively spend 1.5 billion hours each month immersed in an extensive range of games on our platform. We are dedicated to enhancing communication and enjoyment for gamers before, during, and after gameplay. The People Programs team is on a mission to cultivate skills, foster connections, and drive high performance across Discord. We design impactful experiences that empower Discordians to enhance their capabilities, align with our mission, and create fulfilling careers—all aimed at nurturing a high-performance organization. Our initiatives encompass Learning Experience, Employee Engagement, and Talent Management.As the Staff Program Manager for Leadership Enablement, you will spearhead the manager and leadership development aspect of our strategy. You will be in charge of the programs, tools, and experiences that guide how our people leaders learn, develop, and support their teams—whether they are new managers starting their journey or seasoned leaders tackling complex organizational challenges. This high-visibility position will directly shape the effectiveness of leadership across the organization.This role reports to the Senior Director of People Programs.

Who Are We?Postman stands at the forefront of the API revolution, empowering over 45 million developers and 500,000 organizations, including 98% of the Fortune 500. We are dedicated to simplifying the API lifecycle and enhancing collaboration, enabling users to build superior APIs more efficiently.With our headquarters in San Francisco and offices across Boston, New York, Austin, Tokyo, London, and Bangalore, Postman is privately funded by notable investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Visit us at postman.com or connect with us on X via @getpostman.P.S: We encourage you to explore The "API-First World" graphic novel to grasp our vision and the larger context of our mission at Postman.The OpportunityAs the Sales Enablement Program Manager, you will be instrumental in empowering Postman's global go-to-market teams, including Sales and Post-Sales. Your role will involve designing and implementing enablement projects and programs aimed at enhancing productivity, accelerating onboarding processes, improving managerial effectiveness, increasing pipeline generation, and boosting win rates.This position will support various enablement initiatives across the organization, focusing on continuous learning, skill development, product knowledge, tool adoption, effective customer messaging, leadership development, onboarding new hires, and executing process changes across regions and segments.You will report to the Manager of Revenue Enablement and will thrive in a collaborative in-person work environment.What You’ll DoLead and manage cross-functional enablement projects from inception to completion, ensuring timely delivery and measurable outcomes.Design and implement scalable enablement initiatives that foster continuous learning, effective onboarding, and readiness across go-to-market roles.Drive programmatic and project-based enablement initiatives aligned with business objectives, focusing on skill enhancement, product knowledge, tool updates, and new operational motions.Oversee multiple concurrent enablement projects, ensuring clarity in scope, timelines, dependencies, stakeholders, deliverables, and success metrics.Facilitate engaging in-person and virtual enablement sessions for global teams across various time zones.Champion change management initiatives to ensure effective adoption of new processes and tools.

Join Headspace as an AI Enablement Program Manager: At Headspace, we are pioneering an AI-first operating model centered around member safety, privacy, and impactful business outcomes. We are seeking a proactive AI builder and adoption champion—someone who is curious, product-focused, and adept at transforming complex challenges into effective workflows, tools, and results across the organization. In the role of AI Enablement Program Manager, you will spearhead company-wide AI adoption from inception to execution: establishing structured intake and prioritization processes, transitioning pilot projects to full-scale production, equipping teams with essential playbooks and training, and ensuring smooth governance for initiatives. Your influence will span all teams at Headspace as you cultivate a culture of experimentation and scalable adoption through enablement, advocacy, and hands-on implementation. Your fearless, contrarian spirit will allow you to challenge existing norms, conduct insightful experiments, and remove obstacles for teams while adhering to responsible AI guidelines. Contribute to the development of AI agents that empower our teams to #make-the-mission-matter.

About Stitch Fix, Inc. Stitch Fix (NASDAQ: SFIX) is an online personal styling service founded in 2011 and based in San Francisco. The company helps people discover clothing they love, offering a mix of exclusive and national brands tailored to each client’s preferences. Stitch Fix combines the expertise of human stylists with AI-driven recommendations, making it easier for clients to express their style without spending hours shopping in stores or online. Role Overview: Strategic Program Manager, Styling Enablement This remote position focuses on leading major initiatives within the Styling organization at Stitch Fix. The Strategic Program Manager will manage projects from start to finish, working to keep cross-functional teams in sync, timelines on track, and project outcomes at a high standard. Collaboration is central to this role. The Program Manager will work with Product, Engineering, Data Science, Workforce Management, Operations, and Client Support to improve workflows, upgrade platforms, and enhance the client experience. The position also supports better decision-making by helping teams weigh trade-offs, set priorities, and focus on projects with the greatest impact. By supporting multiple projects at once, the Program Manager will help the organization operate more efficiently, keep initiatives moving forward, and reduce friction between teams. What You Will Do Oversee program management for complex, cross-functional projects that affect Styling and the client experience. Translate strategic goals into clear project plans, outlining milestones, dependencies, and success metrics. Drive project execution across teams, maintaining alignment and momentum, and ensuring accountability for deadlines and outcomes. Identify risks, dependencies, and challenges early, and help teams resolve them to keep projects on schedule. Use data and analysis to inform decisions, prioritize work, and connect projects to business results. Support several initiatives at once by improving coordination, clarity, and decision-making across teams. Location This role is remote within the United States.

About the TeamJoin OpenAI's Forward Deployed Engineering (FDE) team, where we collaborate with customers to transform groundbreaking research into production-ready AI systems. Our team uniquely bridges the realms of Product, Engineering, Research, and Go-To-Market (GTM) strategies. We immerse ourselves in user experiences to tackle significant challenges and identify patterns that inform our platform's evolution. Our mission is to apply cutting-edge capabilities in real-world applications, translating customer feedback into sustainable solutions, consistent methodologies, and strategic product insights.About the RoleWe are seeking a dynamic Onboarding & Enablement Program Manager to develop, implement, and refine systems that empower the FDE team to onboard efficiently, remain updated, and deliver consistently as we scale. This pivotal role will directly influence the effectiveness of new engineers' onboarding processes, ensuring that knowledge gleaned from deployments is easily accessible and that enablement practices keep pace with our rapidly evolving platform and organizational dynamics.In this position, you will work closely with FDE leadership and cross-functional teams in Engineering, Product, and GTM to transform field insights and the changing needs of our team into well-structured onboarding and enablement initiatives. You will create systems that accelerate ramp-up time, enhance knowledge sharing, and bolster execution consistency as the team expands. This crucial role is a driver of an AI-first FDE function that multiplies its impact through improved systems, reusable knowledge, and enhanced team effectiveness—moving beyond mere headcount growth.This position is located in San Francisco, employing a hybrid work model that includes three days in the office weekly, with relocation assistance available for new hires.In This Role, You WillTake ownership of FDE onboarding from start to finish, creating and managing a structured ramp experience that enables new team members to become effective quickly in a complex technical landscape.Develop and enhance the team’s enablement infrastructure, including onboarding pathways, playbooks, learning materials, and knowledge systems to ensure ongoing skills development within the FDE team and integrate AI-first tools and processes into daily operations.Collaborate with related field, deployment, and partner teams to establish enablement programs, resources, and operational frameworks that enhance coordination and execution across interconnected functions.Document patterns and insights from FDE deployments into reusable resources that minimize redundant learning and strengthen execution throughout the organization.Manage the core cadence of onboarding and enablement, ensuring consistency and quality in the process.

As a Customer Success Manager at Gridware, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be their trusted advisor, guiding them through the adoption process, and providing ongoing support to maximize their success and satisfaction. Your expertise will directly contribute to customer retention and growth.

At Reddit, we are a vibrant community of communities, fostering shared interests and authentic discussions. Each day, users engage with over 100,000 active communities, contributing to discussions that matter most to them. With around 121 million unique daily visitors, Reddit stands as one of the largest information hubs on the internet. For more insights, visit www.redditinc.com.We are seeking a globally-oriented Lead Sales Enablement Program Manager to define, operationalize, and expand a premier sales methodology for Reddit’s global advertising sector. In this role, you will be the architect and steward of our sales methodology, ensuring it aligns closely with our go-to-market strategy and is executed consistently across all regions, roles, and sales channels.This position merges methodology design, program management, change leadership, and active facilitation. You will collaborate closely with senior sales executives, HR, and Sales Enablement teams to integrate this methodology into our sales processes, from onboarding and coaching to forecasting and deal reviews.Please note: This role requires in-office presence 1-2 times a month (locations include NYC, Chicago, SF, LA).

Join entirehire as a Customer Enablement & Channel Integration Manager in the vibrant cities of San Francisco or San Jose. In this pivotal role, you will be responsible for enhancing customer experiences through innovative enablement strategies and seamless channel integrations. Your expertise will empower our teams to deliver exceptional service and drive customer satisfaction.

Join reteam as a Customer Success Manager, where you will be instrumental in enhancing customer satisfaction and retention. Your role will involve engaging with clients, understanding their needs, and ensuring they derive maximum value from our services.As a key player in our team, you will collaborate closely with various departments to drive customer success initiatives. Your expertise in customer relationship management will be vital in fostering long-term partnerships.

As a Scaled Customer Success Manager at Culture Amp, you will play a pivotal role in driving customer satisfaction and success through innovative strategies and solutions. Your expertise will empower our customers to derive maximum value from our platform, ensuring they achieve their desired outcomes.In this position, you will leverage data-driven insights to foster relationships with clients, providing guidance on best practices and product utilization. You will work collaboratively with cross-functional teams to enhance the customer journey and contribute to our mission of improving employee engagement and organizational culture.

Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

Join EntireHire as a Customer Enablement & Channel Integration Manager and play a pivotal role in enhancing our customer experience and channel strategy. In this dynamic position, you will collaborate with cross-functional teams to develop and implement effective enablement programs that empower our customers and partners. Your leadership will be essential in driving the integration of our services and ensuring our clients achieve maximum value.