Customer Success Manager II

About the Opportunity Are you ready to make a significant impact in the rapidly evolving realm of identity security? Join Veza, a pioneering company redefining how organizations manage access through our cutting-edge Intelligent Access platform. Be a part of shaping the future of this transformative industry. In this role, you will drive customer success by effectively coordinating the delivery of onboarding, implementation, integration, and consulting services. Collaborating closely with Veza's services and go-to-market teams, your direct engagement with customers will facilitate their swift and successful adoption of the Veza platform, enhancing their security posture and advancing their business objectives. Your contributions will ensure seamless implementations and technical onboarding, playing a pivotal role in Veza's rapid growth and customer satisfaction. As a Customer Success - Open Authorization API Architect at Veza, you will work alongside our customers to share product expertise, best practices, and strategic insights in identity and security.

Role overview Box, Inc. seeks a Solutions Engineer Architect based in Chicago, Illinois. This position centers on AI, API, and platform technologies. The main focus is to design and build solutions that align with specific client requirements. Strong technical skills are essential for success in this role. What you will do Design and implement solutions using expertise in AI, APIs, and platform technologies to meet client business needs. Collaborate with cross-functional teams to refine and improve product offerings. Support the integration of Box solutions into client workflows, working to ensure smooth adoption and minimal disruption.

Join our dynamic team at Canals as a Customer Success Manager. In this key role, you will be the advocate for our customers, ensuring they achieve their desired outcomes while using our products. Your expertise will help us build long-lasting relationships and drive retention and satisfaction.As a Customer Success Manager, you will work closely with clients to understand their needs, provide solutions, and ensure they are maximizing the value of our offerings. You will utilize your communication and problem-solving skills to help customers navigate challenges, contributing to their overall success.

The Customer Success Manager at AvePoint works from Chicago, IL, focusing on helping customers get the most out of AvePoint’s technology. This position blends sales knowledge with technical understanding to support clients throughout their journey. The role involves close collaboration with account managers, technical support engineers, and customers to ensure everyone stays aligned and informed. Key responsibilities Create and carry out strategies that help customers adopt AvePoint solutions effectively Act as a main point of contact, connecting internal teams with external customers Facilitate communication between sales, technical support, and client stakeholders What matters for this role Understanding of both the sales process and technical requirements in customer relationships Clear communication skills to connect teams and clients Dedication to supporting customer satisfaction and success Work environment AvePoint values growth, adaptability, and collaboration. Team members receive support for career development and are encouraged to contribute in meaningful ways.

Role Overview frontcareers is hiring a Senior Customer Success Manager in Chicago, IL. This role focuses on helping clients reach their goals with our services. The position centers on guiding onboarding, building strong client relationships, and encouraging engagement to support satisfaction and retention. What You Will Do Lead new client onboarding and ensure a smooth transition to our services Develop and refine customer success strategies tailored to client needs Conduct regular check-ins to monitor progress and address concerns Work closely with internal teams to suggest and implement improvements to our offerings Champion customer advocacy throughout the organization What We Look For Proactive approach to problem-solving and client support Experience building and maintaining customer relationships Strong communication and collaboration skills Commitment to customer satisfaction and long-term success

Join our dynamic team at frontcareers as a Customer Success Manager. In this pivotal role, you will be responsible for ensuring our customers derive maximum value from our products and services. You will build strong relationships, understand customer needs, and proactively address any issues to foster customer loyalty and satisfaction.As a Customer Success Manager, your key responsibilities will include onboarding new clients, conducting regular check-ins, and delivering tailored solutions that meet their business objectives. Your expertise will be crucial in driving customer engagement and retention.

LogicGate® stands at the forefront of AI-driven Governance, Risk, and Compliance (GRC) solutions for enterprises. Our platform empowers governance, risk, and compliance teams to minimize unexpected challenges, enhance resilience, improve program performance, and effectively measure impact and business value. With AI integrated throughout, LogicGate offers a centralized view of risk and compliance, delivering real-time insights and actionable data to support strategic business decisions while adapting to changing needs. Recognized as a leader in the GRC market, LogicGate is continually evolving to provide a top-tier platform.At LogicGate, our team is the cornerstone of our success. We are dedicated to creating an outstanding experience for both our employees and customers, fostering an environment that encourages ownership, impact, and excellence.The Role(Hybrid Role based in Chicago)We are seeking a Manager of Customer Success to lead our Customer Success Management (CSM) team. In this pivotal role, you will coach and scale a team of Customer Success Managers, overseeing the health, retention, and growth of our Mid-Market and International segments. Your expertise will bridge high-level strategy with tactical execution, ensuring your team effectively guides our customers through the complexities of GRC and translates these challenges into solutions within Risk Cloud.This cross-functional role will collaborate closely with Sales, Implementation, Marketing, and Product teams to guarantee our customers achieve significant outcomes and success with Risk Cloud.This is a hybrid role based at our Corporate Headquarters in Chicago, IL.

Revolutionizing Security for Developers.Security tools are lagging behind the rapid evolution of software development, often creating interruptions, delaying releases, and transforming security into a bottleneck. At Aikido, we are committed to changing this narrative by creating developer-centric security products that minimize real risks while streamlining the software shipping process. Our focus is on what truly matters, with automation handling the rest.We are challenging outdated security tools that have hindered teams for too long, and we are succeeding. If you are eager to contribute to our growth and help develop user-friendly products for developers, you belong here.Founded in 2022 by experienced entrepreneurs, Aikido has secured $85M in funding, providing us with an extensive runway for growth as we work towards self-securing software. Join our exceptional team, take ownership of your work, push the boundaries, and create impactful solutions.As a Technical Customer Success Manager, you will engage with our customers to derive real value from our platform. This role is not just about support; it’s about being proactive, diving into technical workflows, assisting teams in problem-solving, and ensuring Aikido is integral to their security management.You will operate at the nexus of product, engineering, and customer relations, guiding teams from initial onboarding to full operational status while providing valuable insights for product enhancement based on real-world application.

About MERGE MERGE is a marketing and technology agency focused on health and wellness. The team combines storytelling with advanced technology to create meaningful connections between people and brands. MERGE’s approach centers on understanding the full human experience and using AI to deliver relevant, seamless brand interactions. The agency’s mission is to help people and brands connect in ways that support healthier, happier lives. MERGE values human-centered innovation and a workplace where talented people can do their best work. Role Overview: Customer Success Supervisor (Emerging/SMB Accounts) Based in Chicago, IL, the Customer Success Supervisor manages a portfolio of Emerging and SMB clients. This position acts as a trusted advisor, guiding clients through the delivery of MERGE solutions and ensuring clients see real value, stay engaged, and grow their relationship with MERGE. The supervisor develops a deep understanding of each client’s goals, industry, and success metrics. The role requires a consultative mindset, strong executive presence, and the ability to work across teams. Responsibilities include leading project planning and execution, monitoring progress, and ensuring projects meet both agency and client standards. Ongoing relationship management is key. The supervisor nurtures client partnerships after the sale, helps clients achieve their objectives, and identifies new opportunities to expand MERGE’s services within each account. Key Responsibilities Manage the post-sale relationship for a portfolio of customers, focusing on retention and growth. Take ownership for the overall health and success of assigned accounts. Create and implement tailored success plans that align with each customer’s strategic goals and measurable outcomes. Build and maintain strong relationships with both business and technical stakeholders, including executive sponsors. Lead strategic business reviews to demonstrate value delivered and track performance against agreed goals.

About the RoleAt CADDi, we are dedicated to revolutionizing the manufacturing industry, with our Customer Success team playing a pivotal role in delivering value and fostering growth on a large scale. As the Director of Customer Success, you will be responsible for the overall vision, strategic direction, and execution of our post-sales operations across the United States. This critical role will see you working closely with executive leadership in both the US and Japan to build a scalable, world-class organization.If you are a dynamic leader with a proven track record in navigating complex, high-growth environments, this is a unique opportunity to influence the future of a global manufacturing technology platform.Your ResponsibilitiesLead Team and Drive Organizational Outcomes: Formulate and oversee the Customer Success department's strategic goals and OKRs while mentoring and developing a high-performing team of Customer Success Managers (CSMs).Enhance Scalable Value and Growth: Shape the global customer journey and adoption framework. Collaborate with Sales Leadership to uncover and act on cross-sell and upsell opportunities, and analyze trends impacting customer health.Boost Customer Advocacy: Develop impactful customer narratives and case studies. Initiate programs that elevate CADDi and our customers as leaders in the industry.Shape Product and Global Strategy: Act as the executive Voice of the Customer (VOC) for Product and Engineering teams. Create foundational Customer Success playbooks and processes to support sustained hyper-growth in collaboration with our Japan headquarters.Strategic Account Management: Drive success for CADDi’s most valued accounts, fostering relationships with C-level executives and overseeing transformation initiatives.RequirementsWho You Are:Experience: 8+ years in leadership roles within Customer Success, Management Consulting, Strategy & Operations, or General Management.Proven Scalability: Demonstrated success in scaling post-sales or service organizations, achieving net revenue retention targets, and defining key performance metrics.Industry Expertise: Extensive experience within global manufacturing, complex industrial operations, or enterprise B2B SaaS ecosystems is highly advantageous.Strategic Vision: A visionary thinker capable of formulating multi-year organizational strategies and translating them into actionable initiatives.Exceptional Communication: A persuasive communicator able to distill complex operational challenges for C-level stakeholders.Position RequirementsWork Environment: Required to work in-office 5 days a week at our Chicago, IL location.Travel: Willingness to travel up to 50% of the time.

Annually, businesses invest over a trillion dollars in freight transportation across the U.S., yet the process of connecting trucks with jobs remains slow, manual, and disjointed. FleetWorks is here to revolutionize that.We are developing cutting-edge voice agents that transform the disordered freight booking landscape into a streamlined, intelligent marketplace. Our agents eliminate the constant phone calls, texts, and emails, efficiently matching truckers eager to earn with loads that require transport.As a vital member of our customer success team, you will take full ownership of your responsibilities, nurturing our most essential relationships and shaping the customer success strategy from the ground up.

Role Overview The Customer Success Manager at Syndigo focuses on building and maintaining strong client relationships. Based in Chicago, this role works closely with clients to understand their needs and make sure they get the most value from Syndigo’s solutions. What You Will Do Develop and nurture trusted partnerships with clients Listen to client goals and challenges to tailor support Monitor account health and usage to spot opportunities for improvement Proactively suggest ways clients can grow and benefit further from Syndigo’s offerings

As a Strategic Customer Success Manager at Intercom, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. This involves building strong relationships with customers, understanding their needs, and providing tailored strategies that enhance their experience and satisfaction. Your expertise will contribute to customer retention and the overall success of our client partnerships.

As a Scaled Customer Success Manager at Culture Amp, you'll play a pivotal role in driving customer engagement and satisfaction. You'll leverage your expertise to ensure our clients maximize the value of our platform, fostering strong relationships and a deep understanding of their needs. Your analytical skills will help identify opportunities for growth and improvement, enabling our customers to achieve their goals.Join us in creating a culture of feedback and continuous improvement, where your insights will directly impact our customers' success.

Role Overview Front Careers is hiring a Strategic Customer Success Manager in Chicago, IL. This role centers on building strong client relationships and supporting customer satisfaction across key accounts. What You Will Do Onboard new clients and guide them through the setup process Support customers to ensure they achieve value from Front Careers products Spot opportunities for account growth and expansion Contribute strategic insights to improve customer engagement and experience

PatientIQ is seeking an Enterprise Customer Success Manager to join its remote team based in Chicago, Illinois. This position focuses on guiding enterprise clients after implementation, ensuring they reach their goals with the PatientIQ platform and services. Role overview The Enterprise Customer Success Manager manages a portfolio of key accounts, serving as the primary contact for clients. The role centers on client retention, satisfaction, and growth. By collaborating with product and development teams, the CSM helps shape platform improvements based on client feedback. Supporting clients in optimizing data collection and workflows is a core part of the job, helping them realize meaningful value from PatientIQ solutions. What you will do Develop and maintain strong relationships with executives, product owners, and stakeholders in your assigned territory. Prepare and deliver quarterly business reviews to highlight progress, value, and growth opportunities. Work toward achieving a positive net revenue retention rate within your geographic area. Act as a subject matter expert on the PatientIQ platform, connecting clients with resources and best practices. Collaborate with implementation, product, and engineering teams to share customer insights and influence the product roadmap. Update product documentation and internal wikis as needed. Mentor Customer Success Analysts in your territory to enhance client support. Identify new growth opportunities and address client challenges, supporting sales operations as needed. Assist with customer renewals, contract changes, and new product launches alongside the sales team.

About Honeycomb Insurance Honeycomb Insurance is reshaping commercial real estate insurance, combining technology and a mission-driven team to bring new ideas to the industry. With headquarters in Chicago and Tel Aviv, and five offices across the U.S., Honeycomb covers more than 20 major states and insures over $55 billion in assets. In 2025, Dun & Bradstreet named Honeycomb one of the Top 10 Best Start-Up Companies to Work For in Israel, and LinkedIn recognized the company among the Top 10 Startups in Chicago. The team values collaboration, innovation, and building strong connections among employees. Role Overview: Customer Success Representative Based in Chicago, the Customer Success Representative (CSR) is the main point of contact for Honeycomb’s agents and policyholders. This position centers on handling inquiries, resolving issues, and ensuring a positive experience for every customer. Most interactions take place over the phone, but email and chat support are also important. Staying organized and managing multiple conversations at once are key parts of the job. This role goes beyond routine support. As part of a growing Customer Success team, the CSR helps shape workflows and processes, making a real impact as Honeycomb scales. Main Responsibilities Respond quickly and professionally to inbound calls and emails, with a strong emphasis on phone support. Build strong relationships with agents and customers through clear communication and reliable follow-up. Gather and update information needed to complete or revise insurance quotes, and keep quote files current. Resolve issues efficiently while maintaining high customer satisfaction.

Intercom is a pioneering AI Customer Service company dedicated to revolutionizing customer experiences for businesses worldwide.Our state-of-the-art AI agent, Fin, is the most advanced customer service solution available, enabling businesses to offer impeccable 24/7 customer support, thus enhancing overall customer satisfaction. Fin can seamlessly integrate with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, which provides AI-augmented assistance for more intricate queries necessitating human intervention.Since our establishment in 2011, we have gained the trust of nearly 30,000 businesses across the globe, setting a new benchmark in customer service. Guided by our core values, we continually strive to break new ground, work with urgency and intensity, and provide exceptional value to our clients.What’s the opportunity?As a Senior Customer Success Manager, you will engage with our largest and most intricate customers, facilitating their success in the evolving landscape of AI-driven customer service. Collaborating with C-suite executives and their support teams, you will navigate them through their transformative journey with Fin—from initial project scoping and requirement gathering to ensuring measurable adoption and optimal business outcomes.This position offers a unique chance to influence how leading global companies leverage AI to enhance their support operations, aligning strategic outcomes with their business objectives.Key ResponsibilitiesBuild trusted advisor relationships with clients, ranging from executive stakeholders to team members.Lead requirements gathering and process mapping for standard operating procedures, documenting in clear and actionable terms.Collaborate with engineering teams to translate customer requirements into effective Fin solution designs, providing guidance on configuration best practices and prompt strategies.Analyze Fin usage patterns to identify potential risks, recommend optimizations, and uncover expansion opportunities.Maintain comprehensive knowledge of Fin's rapidly evolving capabilities and stay informed about trends in the AI-agent industry.Conduct Success Plans, Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and strategic planning sessions with customers.Prioritize competing demands to achieve the highest value outcomes across your customer portfolio.Act as the Voice of the Customer internally, advocating for their needs and influencing our solutions strategy.

Join HeartFlow, Inc. as the Regional Customer Success Director for the Great Lakes region. In this pivotal role, you will lead our customer success initiatives, ensuring that our clients achieve their desired outcomes and maximize the value of our innovative HeartFlow solutions. You will collaborate with cross-functional teams to drive customer satisfaction and retention, while developing strategic relationships with key stakeholders.