Customer Success Manager - High Touch

Location: London (4 days in office, 1 day remote each week) Ebury helps businesses expand internationally and values innovation, collaboration, and an inclusive culture. The company encourages every team member to succeed and contribute ideas. Role overview This AI Product Manager position centers on building an Internal AI Copilot for the Client Portfolio Management team. The Copilot will support Account Managers by providing proactive insights for client retention and growth. Using client transaction data, market trends, and risk signals, the tool aims to reduce churn, highlight upsell opportunities such as cross-border payments or FX hedging, and increase client lifetime value. What you will do Lead the design and rollout of AI-powered solutions for the Client Portfolio Management team. Equip Account Managers with actionable insights to support retention, upselling, and revenue growth. Work closely with cross-functional teams to align the Copilot’s features with business needs. Analyze client histories, market data, and risk indicators to guide product development. Prioritize solutions that directly influence client retention and drive revenue generation.

Ebury empowers ambitious businesses to achieve global growth, and we extend this commitment to our employees. We cultivate an innovative and collaborative environment, encouraging problem-solving and ensuring that every team member feels valued, supported, and empowered to excel.If you are a collaborative individual eager to revolutionize how businesses operate on a global scale, we invite you to reach out — we would love to explore how Ebury can propel your career forward, enabling you to shape the future.Learning & Development Lead - Customer Success / Revenue Growth TeamEbury London Office - Hybrid: 4 days in the office, 1 day working from home per weekRole:As the architect of learning for our global team of 200 Client Portfolio Managers across 30 countries, you will focus on leveraging modern, scalable, and AI-driven solutions to foster a high-performing and consistently informed account management team.Design and implement a structured, best-in-class training journey for onboarding new Client Portfolio Managers to ensure rapid productivity.Deliver a continuous stream of engaging micro-learning opportunities on product features, system updates, and client management best practices.Utilize AI technologies to scale, personalize, and track learning across multiple geographies.Collaborate with global and regional sales leaders to identify skills gaps and align all L&D initiatives to focus on areas with the highest impact.Evaluate the application of learning and its contribution to measurable positive business outcomes.Assist with promotion criteria and talent development, identifying high-potential employees for future leadership or specialized roles.

At Mindway AI, we specialize in creating award-winning solutions for safer gambling, leveraging a unique blend of neuroscience, artificial intelligence, and expert psychological assessments. Our innovative offerings empower gambling operators to enhance player protection, comply with regulatory standards, and cultivate a sustainable player environment.Our business is rapidly expanding, with our solutions deployed in 40 countries and across 65 different international licensing jurisdictions. We proudly serve some of the largest organizations within the gambling sector, encompassing both land-based and online verticals.Flexibility is at the core of our solutions, allowing us to tailor them to meet the specific needs of our partners. We prioritize development and collaborate closely with our clients to continually innovate and enhance our offerings.Mindway AI is predominantly owned by Better Collective, a leading iGaming media group committed to improving the sports betting and gaming experience globally. Better Collective is focused on fostering a transparent and secure betting environment through cutting-edge technology and reliable platforms.Our team consists of technical experts and well-connected commercial professionals who are passionate about pushing the boundaries of what's achievable in our industry. With a culture that promotes collaboration and inclusivity, we create a workspace that encourages creativity and innovation. By joining Mindway AI, you will engage in impactful projects and be part of a team dedicated to shaping the future of safer gambling.Join us on this exciting journey of exploration and growth, and contribute to making a meaningful impact.

Join Attio and Revolutionize CRM for the AI Era!At Attio, we are on a bold mission to transform customer relationship management for the age of artificial intelligence. Our groundbreaking AI-native CRM solution is specifically designed for the most driven go-to-market teams. We recently celebrated a significant milestone with a $52M Series B funding round led by GV (Google Ventures), with contributions from Redpoint, Balderton, Point Nine, and 01A. Our dynamic team is passionate about tackling complex technical challenges, delighting users, and setting new benchmarks in the industry.About the RoleAs a key member of our Customer Success team, you will play an essential role in how we build and enhance customer value. You will help clients adopt Attio efficiently, integrate it seamlessly, and realize significant long-term benefits. With a blend of technical prowess and profound empathy, you will navigate teams through intricate use cases, provide insights that influence product development, and transform exceptional onboarding experiences into enduring success.Your ResponsibilitiesDevelop and lead tailored success plans for high-priority accounts, acting as both a trusted business partner and an expert product consultant.Create and implement strategies to assess customer health, and enhance adoption, retention, and upselling efforts on both individualized and scalable levels.Collaborate with fellow Customer Success Managers to generate innovative ideas, document best practices, and create reusable program templates to ensure consistency and scalability as we expand into new markets.Contribute to group-wide initiatives for secondary accounts through various channels including emails, workshops/webinars, office hours, and community engagement programs.Leverage data analytics to categorize customers based on usage patterns and demographic factors, delivering personalized resources tailored to each segment.Work alongside Sales Engineers, post-sales, and Support teams to develop content for scaled initiatives.Partner with marketing and product teams to enhance brand and activation messaging.Your QualificationsA minimum of 5 years of relevant professional experience, including at least 3 years in Customer Success or Account Management.A passion for customer advocacy and relationship-building, with a proven track record of driving customer success outcomes.

Team Overview The Shared Success Customer Success Management (CSM) team is part of the Customer Experience group at Realtime Board Global. This organization also includes Renewals, Customer Education, and Support. The Shared Success CSM team uses a pooled, scale-oriented model to support a large and growing customer base. Digital engagement is the foundation, with group sessions and data-driven prioritization ensuring that personal interaction happens where it matters most. Our team partners with clients to help them get the most out of Miro, an AI-enhanced platform for modern workflows. By working closely with customers, we encourage innovation, better collaboration, and new ways of working. We use product insights, lifecycle signals, and scalable engagement strategies to drive measurable improvements in retention, adoption, and growth across a diverse global customer base. Role Overview The Customer Success Manager (CSM) on the Shared Success team plays a key part in shaping and delivering a modern, scalable approach to Customer Success. This role suits individuals who are self-driven, comfortable with shifting priorities, and eager to learn and adapt. The CSM manages direct customer interactions, using data signals to prioritize efforts across a portfolio. Product usage, lifecycle indicators, and health metrics inform engagement strategies. Working with colleagues around the world, the CSM contributes to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Curiosity, accountability, and strong organizational skills are important, as is the ability to use data, technology, and emerging AI tools to achieve meaningful outcomes for customers. What You Will Do Oversee a portfolio of customers, prioritizing engagement based on data and product signals Drive adoption, retention, and growth by delivering value through scalable programs and group engagements Collaborate with engineering, product, and design leaders to translate business objectives into actionable results using Miro Develop and refine playbooks and experiments to support thousands of customers at scale Engage with stakeholders at all levels, from individual users to C-level executives What We Look For Experience in customer success or a related field, ideally with a focus on digital or scaled engagement models Ability to adapt quickly and thrive in changing environments Strong organizational skills and accountability Comfort using data, technology, and AI to inform decisions and strategies Consultative approach with confidence in engaging a range of stakeholders Background working with engineering, product, and design teams Fluency in AI concepts and their practical application in customer success Location This role is based in London, UK.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

Ebury empowers ambitious businesses to achieve global success, and we extend the same philosophy to our team members. We foster a culture of innovation, collaboration, and problem-solving, creating an environment where everyone feels valued, supported, and empowered to thrive.If you are a collaborative professional eager to revolutionize global business operations, connect with us—we would love to explore how Ebury can fast-track your career and enable you to shape the future.Sales Enablement Lead - Customer Success / Revenue Growth L&DEbury London Office - Hybrid: 4 days in-office, 1 day remote per weekRole:As the Sales Enablement Lead, you will design and implement a learning framework for our global team of 200 Client Portfolio Managers across 30 countries. Your focus will be on deploying modern, scalable, and AI-driven solutions to ensure a high-performing and well-informed account management team.Global Onboarding: Design, implement, and manage a structured training journey for new Client Portfolio Managers to ensure rapid productivity.Continuous Micro Learning: Deliver a steady stream of engaging training on product features, system updates, and client management best practices.AI-Powered Scaling: Leverage AI technologies to personalize and track learning across multiple regions.Performance Alignment: Collaborate with global and regional sales leaders to identify skills gaps and align all L&D initiatives to focus on high-impact areas.Evaluation: Assess whether learning is applied effectively and leads to measurable positive business outcomes.Career Path & Talent Development: Support promotion criteria and identify high-potential employees for future leadership or specialized roles.

About Heidi HealthHeidi Health is pioneering an AI Care Partner designed to assist clinicians at every stage, from documentation to the delivery of care. Our mission is to enhance healthcare capabilities while ensuring a profoundly human touch. In just 18 months, we've reclaimed over 18 million hours for healthcare professionals and have facilitated more than 73 million patient visits. Currently, our technology underpins over two million patient interactions weekly across 116 countries and is available in more than 110 languages.Founded by healthcare professionals, Heidi Health unites a diverse team of clinicians, engineers, designers, scientists, and creative minds, all striving towards a common goal: strengthening the essential human connection in healthcare.With nearly $100 million in funding, we are expanding our reach across the USA, UK, Canada, and Europe, partnering with major health systems such as the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health.We act swiftly to address critical needs while remaining anchored in proven methodologies, as we shape the future of healthcare. Are you ready to take on this challenge?Position OverviewWe are seeking a dynamic and strategic Revenue Enablement Specialist (UK) to develop, implement, and scale exceptional enablement programs across our global Go-To-Market (GTM) organization. Reporting directly to the Global Head of Revenue Enablement, you will be responsible for crafting and executing onboarding, product training, sales process enablement, and competency programs that empower our UK sales and customer success teams to excel.This role will involve bridging the gap between Product, Sales, Customer Success, Revenue Operations, and organizational objectives by equipping our UK commercial teams with essential tools, resources, and training to elevate their performance and drive business growth. You will be instrumental in ensuring our sales and success teams are consistently prepared to engage effectively with prospects and customers, thereby advancing our mission to transform healthcare.

About AdaptiveAdaptive is an innovative cybersecurity startup dedicated to combating AI-driven cyber threats. Following a successful $81M Series B funding round in December 2025, led by NVIDIA and Bain Capital Ventures, the company has garnered additional support from notable investors including Capital One Ventures, Citi Ventures, and Andreessen Horowitz (a16z). This investment marks a significant step as NVIDIA's inaugural foray into AI cybersecurity.Founded by seasoned entrepreneurs Brian Long and Andrew Jones, who have a proven track record of creating high-growth companies, Adaptive aims to establish a robust security framework for the AI era. Their previous ventures, including Attentive, which achieved over $500M in annual revenue and a valuation exceeding $10B, and TapCommerce, acquired by Twitter, showcase their expertise in scaling successful, product-led businesses.Trusted by numerous leading banks, tech firms, and healthcare organizations, Adaptive is at the forefront of defending against evolving threats such as deepfakes, smishing, and AI-driven voice scams. With rapid enterprise adoption and an expansive market potential exceeding $200B, we are just beginning our journey.The RoleWe are excited to expand our Customer Success team and seek a Founding Senior Customer Success Manager located in London. This pivotal role offers a unique opportunity to shape our customer onboarding, implementation, and support processes across the EMEA region from the ground up.In this position, you will be the primary contact for our customers post-sale, overseeing their entire journey from implementation to ongoing success. As the voice of the customer, your focus will be on ensuring that clients derive both immediate and long-term value from Adaptive's platform. Collaborating closely with fellow Customer Success Managers, Engineering, Product, and Leadership teams, you will resolve issues, communicate customer feedback, and influence the product roadmap.This opportunity is perfect for individuals who thrive in dynamic, early-stage settings, enjoy crafting systems from the ground up, and seek to advance in a fast-paced, well-funded AI cybersecurity firm.

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.

About UsIn May 2025, Equals Money merged with Railsr, two prominent fintech pioneers known for their complementary strengths. This strategic alliance combines Equals’ exceptional expertise in currency and payments with Railsr’s innovative embedded finance and card-issuing technology. Together, we have crafted a cutting-edge financial services platform that boasts the scale, infrastructure, and agility required to cater to clients across various industries and geographies.Supported by a regulated framework and sophisticated payment technologies, we are committed to delivering seamless, scalable solutions while ensuring the personal service and trusted experience that our clients value.Job Overview:Equals Railsr is seeking a dynamic Revenue Enablement Manager to empower our revenue-focused teams (Sales, Marketing, and Customer Success) by ensuring they are fully trained, aligned, and operating efficiently throughout the entire revenue lifecycle.In this pivotal role, reporting to the Head of Revenue Operations, you will collaborate with the Revenue Operations team to guarantee the successful adoption of new systems, processes, and methodologies. This position is both strategic and operational, centered on enhancing commercial capabilities and boosting efficiency across the organization.Key Responsibilities:Develop and implement onboarding and ongoing training programs for Sales, Marketing, and Customer Success teams.Create and maintain comprehensive playbooks, process documentation, and training materials that align with go-to-market strategies.Work closely with the Revenue Operations team to facilitate the adoption of new tools and processes among Sales, Marketing, and Customer Success teams.Identify gaps in skills, processes, and knowledge across teams, and execute targeted improvements.Provide structured insights and feedback to leadership on team performance, skill gaps, and process enhancements.Accountable for measuring enablement effectiveness through adoption rates, productivity improvements, reduced time-to-competency, and contributions to pipeline growth and deal quality.Offer constructive feedback to Revenue Operations and go-to-market teams to refine processes, workflows, and system designs.Support change management initiatives and ensure cross-functional alignment.

We are seeking a highly skilled and experienced Senior Product Manager to lead the development of our Generative AI and Conversational Platforms. In this role, you will be responsible for defining product strategy, collaborating with cross-functional teams, and driving the execution of innovative solutions that enhance user experience and engagement.Your expertise in product management, coupled with a passion for AI technologies, will be pivotal in shaping our product roadmap. You will work closely with engineering, design, and marketing teams to deliver high-quality products that meet customer needs and drive business growth.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

Join Luminance, a trailblazer in Legal-Grade™ AI technology for enterprises, and be part of a transformative journey in the legal sector. With backing from prestigious venture capitalists and recognition in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is reshaping legal practices across the globe.This is an exceptional opportunity to become a vital member of Luminance's expanding global Customer Success team. You will engage with a diverse clientele that includes top international law firms and well-known brands across various industries in over 60 countries. Your primary focus will be on nurturing client relationships and understanding their objectives while showcasing how our innovative technology can revolutionize contract management for individuals and organizations alike.The ideal candidate will excel in building rapport with clients and ensuring exceptional service in every interaction, driven by a results-oriented mindset. Your responsibilities will encompass establishing and sustaining positive customer relationships, designing and executing onboarding and implementation programs for clients ranging from small to large enterprises, training customers on product best practices, and reducing churn rates. You will also analyze customer interactions to provide actionable insights, enhance customer experience through effective product support, and address customer inquiries and concerns with professionalism.Successful applicants should possess strong interpersonal skills, analytical thinking, be quick learners of new software, and have the ability to communicate effectively. A successful Customer Success Manager will actively collaborate with clients to maximize value and creatively strategize ways to expand our influence within our customer base.To apply, please send your CV and a cover letter to recruitment@luminance.com

At Choco, we are dedicated to transforming the global food system into a sustainable model by revolutionizing the methods of selling, ordering, distributing, and financing food. Our AI-driven software seamlessly connects distributors with customers, promoting efficiency and reducing waste. Tackling a challenge of this scale demands exceptional talent—are you ready to make an impact?Join us in our mission: https://bit.ly/4fyXonBWe are actively seeking a Senior Customer Success Operations Manager to fortify the operational backbone of our post-sales revenue engine. You will enhance renewal forecasting, boost revenue predictability, and optimize the systems and data architecture that are crucial for retention and expansion.In this pivotal role, you will collaborate across Customer Success, Finance, BI, and Systems, influencing decision-making processes and determining revenue outcomes. This is a senior individual contributor position ideal for someone experienced in developing post-sales operations within scaling B2B SaaS contexts who is eager to take ownership of a function critical to our revenue success.

At Scale AI, we are leading the charge in the AI revolution, partnering with some of the world’s largest enterprises to harness the transformative power of Generative AI for their business needs. We specialize in creating tailored solutions that utilize our clients’ proprietary data and expertise to revolutionize their operations with AI. Our process involves collaborating closely with clients to identify key business drivers, followed by deploying our teams to develop innovative, cutting-edge solutions. Our applications are powered by the Scale GenAI Platform, a comprehensive suite designed for building, testing, and deploying state-of-the-art AI agents. Examples of our innovative GenAI applications include: Content generation systems that enhance the effectiveness and efficiency of sales teams. Customizable wealth management copilots that empower advisors to quickly and accurately leverage their knowledge bases. Text2SQL business intelligence tools that enhance analyst efficiency and foster a data-driven decision-making culture. We are on the lookout for a seasoned Product Manager to join our dynamic team and play a critical role in developing AI solutions for our clients. The ideal candidate will possess a robust understanding of software engineering principles along with substantial experience in ML/AI application development. You will be responsible for overseeing significant AI projects for one or multiple clients. Your responsibilities will include: Creating enterprise-grade solutions that leverage advanced AI technologies to deliver business value across diverse industries. Collaborating with executives at Scale and our clients to define and implement product strategies. Managing the entire product development lifecycle by understanding client pain points, defining product specifications, overseeing development, testing, and launches. Leading cross-functional teams encompassing engineering, product design, operations, marketing, go-to-market strategies, and finance. Shaping a vision and executing strategies to commercialize the solutions we develop across the industry.

As a Customer Success Manager at Sidetrade, you will take ownership of a portfolio of enterprise clients, championing their success and driving the adoption of our solutions to achieve renewals, expansions, and client advocacy.About Sidetrade:Sidetrade is a pioneering AI company listed on Euronext Growth, dedicated to transforming how enterprises extract value from their customer relationships through our innovative Order-to-Cash Intelligence platform and Data Lake. Our diverse team, representing 38 nationalities, fuels our creativity and maintains a customer-first approach. Recognized as a Gartner® Magic Quadrant™ Leader since 2022, we prioritize passion and growth over perfection. If you’re driven to learn and bring positive energy, we want to hear from you. Join us and thrive!Interested in our culture? Listen to the Sidetrade Inside Out podcast.

Join DigitalGenius (DG), where we leverage the power of AI Agents to revolutionize customer experiences for eCommerce brands. Our innovative approach to agentic AI positions us as a potential leader in the industry. We are seeking passionate, skilled individuals to join our dedicated and dynamic team to help us realize this vision.With a global presence, including offices in London and New York, we proudly support renowned retail brands such as On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.We are in search of an experienced Customer Success Manager who thrives on scaling AI, enjoys problem-solving, and is eager to work on exciting projects.Role Overview:The Customer Success team at DigitalGenius is responsible for all post-sales customer interactions. This encompasses everything from project scoping and implementation management to defining KPIs, ensuring ongoing improvement after implementation, generating impactful case studies, and securing renewals.This position will oversee and ensure the success of both new and existing clients throughout the UK and Europe. Candidates from both the UK and EU are encouraged to apply.Key Responsibilities:Manage multiple client projects concurrently across various segments (SMB, Mid-Market, Enterprise), covering all stages of the post-sales customer journey.Understand and gather customer requirements to effectively scope projects, implement solutions successfully, and meet KPIs to ensure customer referenceability, satisfaction, and retention.Take charge of product performance reporting, business-value analysis, and ongoing project planning for your customer portfolio.Stay informed about best practices, industry trends, and customer challenges to enhance our product's competitive edge.Collaborate with clients to create mutually agreed implementation plans, project timelines, and delivery milestones.Coordinate with Solution Engineers to guarantee timely delivery and ongoing improvement of implemented solutions.Communicate project requirements, status, and results effectively to clients within a high-touch customer success model.Handle customer support inquiries and manage escalations throughout the customer lifecycle.Generate case studies, secure renewals, and drive growth within your client portfolio.

About AlphaSense: AlphaSense empowers the world’s leading organizations to eliminate uncertainty in their decision-making processes. Utilizing advanced AI-driven market intelligence and search capabilities, our platform delivers crucial insights from a variety of reliable content sources. These include equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary client research.With the recent acquisition of Tegus in 2024, AlphaSense is set to enhance our collective mission of equipping professionals with superior decision-making tools through AI-enhanced market intelligence. This merger will drive growth, spur innovation, and expand our content offerings, allowing users to extract even deeper insights from an extensive array of content. Trusted by over 6,000 enterprise customers, including a significant portion of the S&P 500, AlphaSense, founded in 2011 and headquartered in New York City, boasts a global workforce of over 2,000 employees and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us on this exciting journey!About The TeamThe Customer Success organization consists of four expert teams: pre-sales, customer success, account management, and support. Our commitment is to ensure that every client realizes the full potential of their investment in our platform, acting as a collaborative partner to help clients achieve significant outcomes and integrate AlphaSense into their daily decision-making processes.By combining industry knowledge, product expertise, and a thorough understanding of our clients' needs, our team helps organizations discover new use cases, accelerate product adoption, and maintain sustainable growth. Our close collaboration with clients fosters a valuable feedback loop that informs product innovation, shapes content strategies, and ensures that the dynamic needs of the financial services sector are consistently reflected in the value we deliver through AlphaSense.About the Role The Customer Success Manager (CSM) position at AlphaSense is crucial in ensuring our clients achieve measurable results from their investment in our platform. CSMs collaborate with Account Managers to enhance the customer journey, maximizing value from the outset by concentrating on robust product adoption and engagement. You will proactively monitor usage patterns, adoption rates, and account health, aligning AlphaSense’s offerings with client objectives and embedding our platform into their daily operations.