Customer Success Manager for Small and Medium Businesses

Role Overview Gearset is looking for an Account Manager focused on Small and Medium Business accounts in Cambridge, United Kingdom. This position sits within our Account Management team and plays a key role in supporting and growing our existing customer base. What You Will Do Work directly with current customers to help them get the most out of the Gearset platform. Build and strengthen relationships with established accounts. Support customers to ensure they see clear value from our services. Drive growth by identifying opportunities within existing accounts. Meet or exceed assigned quotas for account growth and retention. About the Team The Account Management team at Gearset is committed to providing thorough support and engagement as our customer base grows. This role contributes directly to our ongoing success by ensuring customers receive attentive service and by identifying ways to optimize their experience with our platform.

***Now welcoming applications for a start date of April 7, 2026***Join our dynamic direct sales team as a Growth Specialist (Account Executive) and play a pivotal role in identifying, sourcing, and closing new business opportunities within the vibrant small business sector (1-50 employees). Utilizing your exceptional consultative selling skills, you will manage a pipeline primarily filled with passive leads, alongside qualifying inbound inquiries. This position is ideal for a driven individual with strong prospecting abilities and a passion for advancing in a SaaS sales career.In this role, you will:Communicate the value of HubSpot’s software and enhance the customer journey for small businesses.Conduct 3-5 meetings daily with prospective clients, overseeing the complete sales process including prospecting, lead qualification, discovery calls (~1-3 daily), demonstrating solutions, and closing deals.Guide and educate prospects through a 30-day sales cycle, helping them understand how HubSpot can facilitate both short-term growth and long-term scalability.Manage a portfolio of 450 accounts, focusing on outbound prospects and engaging effectively with inbound leads to cultivate relationships with potential buyers.Analyze and qualify prospects’ business objectives to assess if HubSpot is a strategic investment for their growth.Achieve and exceed new business closing targets.Collaborate with marketing and technology teams to implement sales strategies aligned with product enhancements and new releases.Contribute your insights and strategies to foster our company’s values, culture, and vision.Engage authentically within a diverse, inclusive, and high-performing team environment.

About MealSuiteAt MealSuite, we specialize in comprehensive foodservice technology tailored for healthcare and senior living sectors. Our commitment is to empower care teams in delivering superior dining experiences with enhanced efficiency. Join our rapidly expanding team as we tackle significant challenges that directly benefit patient and resident care.About the RoleWe are seeking a strategic and performance-oriented Manager of Customer Success to become an integral part of our Customer Success team. In this role, reporting to the VP of Customer Experience, you will play a pivotal role in leading people, advocating for customers, and driving performance to ensure our clients derive genuine value from our platform.Key ResponsibilitiesLead by Example: Oversee a team of Customer Success Managers, implementing engagement strategies to enhance customer relationships while fostering a culture of accountability and high standards in accuracy and efficiency.Enhance Processes: Develop, document, and continuously refine the processes of the Customer Success team to ensure clarity and understanding among relevant stakeholders across the organization.Data-Driven Insights: Utilize data and team metrics to guide strategic and operational initiatives, delivering insightful analytics that inform decision-making and process enhancements.Cross-Department Collaboration: Act as the customer advocate, collaborating with various departments to communicate customer needs and product specifications, ensuring alignment on priorities and service updates.Showcase Value: Actively participate in regular partner reviews to highlight successes and identify growth opportunities, reinforcing our value proposition to customers.Support Escalations: Provide assistance to team members in resolving complex customer issues and escalations.

Your Impact at Lila The Senior Director of Small Molecule Therapeutics will spearhead the biological evaluation and screening of small molecule therapeutics within Lila’s innovative discovery platform. This pivotal leader will cultivate and expand a top-tier screening organization, effectively translating AI-designed and robotically synthesized molecules into validated biological insights and promising therapeutic opportunities. Collaborating closely with Lila’s chemistry, automation, and AI/computational teams, the Senior Director will establish the biological screening infrastructure necessary for the rapid evaluation of novel chemical entities. This role involves designing and implementing high-throughput and high-content screening strategies, constructing automated assay platforms, and developing creative methodologies to explore extensive chemical libraries. As a key architect of Lila’s small molecule discovery engine, this leader will integrate biology, automation, and data science into scalable discovery workflows, significantly accelerating the identification of high-quality therapeutic candidates. What You’ll Be Building Lead and develop Lila’s small molecule biology and screening organization, focusing on hiring, mentoring, and fostering a high-performing scientific team. Design and implement automated, high-throughput screening platforms to assess small molecules generated through Lila’s AI-driven chemistry and robotic synthesis systems. Develop and refine biochemical, biophysical, and cell-based assays for the identification and validation of novel small molecule hits. Establish scalable automation-enabled workflows for assay execution, screening campaigns, and data generation. Guide the development and execution of DNA-encoded library (DEL) screening strategies and subsequent validation pipelines. Work in partnership with chemistry, computational, and automation teams to harmonize screening results with molecular design and synthesis initiatives. Define and execute screening strategies targeting new therapeutic areas, including target validation, assay design, and hit identification. Oversee large-scale screening initiatives, including hit triage, orthogonal validation, and preliminary mechanism-of-action studies. Implement data-driven methodologies to analyze screening outputs and inform iterative molecule design processes. Set best practices for screening data quality, reproducibility, and assay robustness. Collaborate across various disciplines to translate screening hits into validated chemical starting points for therapeutic development. What You’ll Need to Succeed PhD in Molecular Biology, Biochemistry, or a related field.

Join 1Spatial as a Business Development Manager – Facilities ManagementIndustry: Computer Aided Facilities Management (CAFM)Location: Remote (UK based) – 1Spatial Headquarters is located in Cambridge, UK.Employment Type: Full Time, PermanentBase Salary: £50,000+ (plus Commissions)About the RoleAre you an ambitious Business Development Manager eager to take your career to new heights? This is your chance to seize a unique opportunity in the Computer Aided Facilities Management (CAFM) sector. We seek a proactive individual who excels in driving results, enjoys tackling customer challenges, and is excited about introducing a proven, international solution to the UK market.1Spatial is poised for growth as we launch our innovative Facilities Management solution, VertiGIS FM, into the UK. With hundreds of successful deployments across Europe, you will have the advantage of a well-established product while building its UK presence from the ground up.In this role, you will thrive on opening doors, crafting propositions, and assisting customers in envisioning more efficient workflows. We value curiosity, commercial awareness, confidence in dealings with stakeholders, and a strong motivation for personal growth. Your strategic thinking will help shape a long-term vision, while your hands-on approach will engage operational leaders and translate that vision into tangible results.If you aspire to influence a market, showcase your potential, and significantly advance your career, this role is a perfect fit.Why Join Us Now?1Spatial is embarking on a significant new phase. The UK Facilities Management industry is under increasing pressure to modernize, enhancing asset visibility, space management, maintenance planning, and service efficiency. Organizations are demanding smarter, more transparent operations equipped with reliable data, automation, and actionable insights. VertiGIS FM delivers just that—a proven, robust COTS solution with an impressive track record, established workflows, and a roadmap for future innovations. Backed by numerous successful implementations across Europe, it provides FM teams with the capabilities they need today and the adaptability required for tomorrow.This is a once-in-a-career opportunity: we have a validated product, a clear market need, and a solid technological foundation. We are seeking a talented BDM to take ownership of the UK go-to-market strategy, shaping the proposition, building the pipeline, and playing a lead role in establishing VertiGIS FM as a recognized player in the UK FM landscape.Embark on this exciting journey with us!

Iterative Health is a leading healthcare technology and services provider that accelerates clinical research to enhance patient outcomes. With a premier network of over 70 clinical research sites across the United States and Europe, we focus on expediting the market entry of novel therapies in gastrointestinal (GI) and hepatology sectors. Our mission is to empower partner sites with tech-enabled services, combining our in-depth clinical trial expertise with advanced AI to facilitate broader access to innovative treatments for patients.About the RoleWe are looking for a meticulous and commercially savvy Business Development Manager to spearhead the comprehensive business development efforts within our IBD, broader GI, and hepatology portfolio. This pivotal role involves cross-functional collaboration across commercial strategy, site operations, and sponsor partnerships. Reporting to the Director of Business Development, you will be the key internal contact for new contracts, ensuring a smooth transition from lead generation to signed study. You will manage the processes, metrics, and relationships that keep our business development pipeline active and effective, ultimately helping to deliver new therapies to patients more rapidly.ResponsibilitiesOversee the complete internal business development process from initial sponsor outreach to contract execution, acting as the primary internal point of contact for new contracts.Lead cross-functional scoping and pricing discussions for new research opportunities.Maintain an organized and transparent business development pipeline with updated reporting on the status of each opportunity.Assist the Director of Business Development in preparations for key sponsor engagements, including crafting pitches and proposals, developing conference materials, and ensuring thorough preparation for significant meetings.Continuously seek opportunities to enhance and streamline the business development process to expedite deal closure and minimize the time to contract finalization.

Join 1Spatial as a Senior Business Development Manager, where you will spearhead initiatives in the water sector. This role is pivotal in driving strategic growth and forming partnerships that enhance our service offerings. You will leverage your expertise to identify market opportunities, develop client relationships, and contribute to our mission of delivering innovative solutions that address pressing water-related challenges.

Role Overview Harvard University seeks an Accounting and Business Operations Manager for the Department of Stem Cell and Regenerative Biology in Cambridge. This position oversees financial operations and upholds compliance standards within the department. What You Will Do Manage budgeting processes and maintain accurate financial records Prepare financial reports and conduct financial analysis Work closely with teams across disciplines to support research projects Monitor compliance with university and regulatory policies

At Raspberry Pi, we take pride in cultivating a workplace where our team members can excel in their passions. By becoming part of Raspberry Pi, you will join a nimble and enthusiastic team committed to making technology accessible and affordable for individuals worldwide. We are seeking an Account Manager to become an integral member of our Sales team, tasked with nurturing relationships with our customers and partners. In this pivotal role, you will serve as the main point of contact for clients in your assigned regions, fostering robust partnerships, championing customer success, and ensuring seamless experiences from start to finish. You will also collaborate closely with internal departments, including Supply Chain and Finance, to synchronize efforts, tackle challenges, and drive revenue growth. This full-time position is based on-site at our Cambridge office.

HubSpot’s Strategic Accounts team partners with the company’s highest-value customers. The group works closely with top-tier clients, providing education, business consulting, and attentive service to help them grow. Role overview The Lead Contract Manager for Strategic Accounts manages customer contracts for major clients. This position handles contract inquiries, oversees renewals, and aims to ensure customers receive strong value from their partnership with HubSpot. Daily work involves negotiating renewals, collaborating with clients and internal teams, and supporting account growth through a smooth renewal process. Key responsibilities Negotiate and manage contract renewals with major clients Respond to contract-related questions and requests from customers Work with cross-functional teams to drive account growth Contribute to forecasting for contract renewals Lead process improvements within contract management Mentor junior team members Support strategic initiatives across Contract Management and Customer Success Work location This role can be based in Cambridge, MA, performed remotely from anywhere in the U.S., or arranged as a hybrid position.

Join Eurofins Scientific as a Business Development Manager specializing in Drug Discovery. In this dynamic role, you will drive strategic initiatives to enhance our laboratory testing services, fostering collaboration with clients and stakeholders. You will leverage your expertise to identify market opportunities, develop client relationships, and contribute to the growth of our innovative drug discovery solutions.

Full-Time | 1-Year Fixed Term Contract Salary: £42,180 + Car Allowance £6,000 + Incidentals £2,160 (OTE £70,360)High performers can exceed £100K +++ Role OverviewAt SumUp, we are seeking a highly motivated and experienced Business Development Manager to spearhead our efforts in generating new revenue through the sale of payment solutions and comprehensive POS systems tailored for UK SMBs, particularly within the hospitality sector.This role is ideal for a proactive individual who excels in prospecting, identifying customer requirements, delivering exceptional product demonstrations, and articulating a compelling value proposition, all within a dynamic sales environment.You will take full ownership of your territory, encompassing self-generated leads, pipeline management, pricing negotiations, and closing deals. We are looking for a candidate who demonstrates a strong sense of ownership and an entrepreneurial spirit.

Redgate Software develops tools that help data professionals manage and protect critical databases. As organizations face growing data needs, evolving regulations, and new technologies, Redgate’s products play a key role in supporting these changes. The Shared Applications & Services team oversees the business systems and data flows that underpin daily operations. This group addresses complex technical problems and values collaborative decision-making, drawing on input from across the team to shape its direction. Role overview The Business Systems Architect leads the design and structure of Redgate’s internal systems. This includes a varied landscape of SaaS platforms, services, data integrations, and business processes. The role involves developing and sharing an architectural vision and roadmap for Shared Applications & Services, balancing long-term strategy with immediate needs. Working closely with teams in Sales, Marketing, Finance, and Operations, the Business Systems Architect makes practical decisions that align business goals with technical delivery. The position requires designing and guiding cross-system solutions, relying on experience, sound judgment, and facilitation skills rather than authority. Establishing architectural standards and shaping group decision-making processes are also key parts of this role. Location This position is based in Cambridge.

At Flagship Pioneering, we are pioneering advancements in biotechnology, creating innovative platform companies that aim to transform the world. We unite visionary scientific minds with entrepreneurial leaders and provide the necessary capital to boldly tackle humanity's most pressing health and sustainability challenges. Our work spans vital areas, including cancer detection and treatment, as well as nature-positive agriculture. What distinguishes Flagship is our unique ability to advance biotechnology by integrating life sciences innovation, company creation, and capital investment. This unprecedented approach unites our scientific founders, entrepreneurial leaders, and professional capital managers around a streamlined process that fosters innovation for the greater good of people and the planet. Our portfolio has made significant strides in addressing critical global issues: from rapidly vaccinating billions against COVID-19 to curing persistent diseases, enhancing health outcomes, preventing illness, and boosting agricultural resilience and sustainability. Flagship has been honored twice on FORTUNE’s “Change the World” list and recognized by Fast Company as one of the World’s Most Innovative Companies. Why Choose Flagship?At Flagship Pioneering, we offer inspiring leadership, a vibrant company culture, competitive compensation, comprehensive benefits, generous paid time off, a beautifully designed office stocked with unlimited snacks and daily free lunches, and meaningful work that promotes endless career growth.

We are seeking a dynamic and detail-oriented Business Process Improvement Analyst to join our team. In this role, you will be responsible for analyzing current business processes and identifying opportunities for enhancement. You will collaborate with cross-functional teams to implement effective solutions that drive efficiency and improve overall business performance.

Your Impact at Lila Lila Sciences is actively seeking a talented Boomi Developer to spearhead the design, development, and maintenance of integrations that enhance our core business systems. In this role, you will oversee the complete integration delivery process within Boomi AtomSphere—from gathering requirements and mapping to deployment, monitoring, and ongoing support. You will collaborate closely with stakeholders in Finance, People Ops, IT, and GTM. Familiarity with procure-to-pay (P2P) and onboarding/offboarding workflows is highly valued. What You Will Build Design, develop, and maintain Boomi AtomSphere integrations, including processes/atoms, APIs, schedules, connectors across various platforms such as ERP, HCM, IAM, CRM, ITSM, and data. Convert business needs into scalable integration designs and data mappings (JSON, XML, CSV, EDI). Create robust error handling, retries, and alert systems; ensure observability and maintain clear runbooks for L1/L2/L3 support. Administer Boomi MDH to uphold Data Quality and Source Data integrity. Execute and manage REST/SOAP APIs, webhooks, and event-driven patterns as necessary. Enhance existing integrations for performance, reliability, and cost-effectiveness; safely phase out outdated jobs. Oversee CI/CD, environment promotion, and release governance for integration assets. Guarantee data quality, security, and compliance (PII handling, least privilege, audit readiness). Collaborate with stakeholders to prioritize the roadmap; provide estimates, status updates, and documentation. Offer production support within defined SLAs, including incident response and root-cause analysis. Contribute to standards, templates, and best practices for integration development at Lila. What You’ll Need to Succeed 3–5 years of experience in integrations/iPaaS, with a minimum of 2 years of hands-on experience with Boomi AtomSphere. Expertise in API design and integration (REST/SOAP), authentication methods (OAuth2, JWT, API keys), and data formats (JSON, XML, CSV). Strong data transformation abilities (map functions, scripting, XSLT preferred) and familiarity with error-handling patterns. Proficient understanding of data quality, security, and compliance standards. Ability to communicate effectively with technical and non-technical stakeholders. A proactive approach to problem-solving and a commitment to continuous improvement.

Who We AreTetraScience is at the forefront of the Scientific Data and AI landscape, driving the Scientific AI revolution through the creation and industrialization of AI-native scientific datasets. Our innovative approach is embodied in a suite of advanced laboratory data management solutions, addressing various scientific use cases and enabling AI-driven outcomes.As a leading entity in this transformative market, TetraScience has outperformed its competitors in revenue generation, attracting partnerships with major players in computing, cloud services, data, and AI infrastructure. Explore our latest updates and achievements in our TetraScience Newsroom.Before applying, we invite you to review the Tetra Way letter from our co-founder and CEO, Patrick Grady. This document will help you assess if TetraScience’s values and ethos align with your own. Your commitment to these principles will be essential as you embody them in your daily work at TetraScience.Who You AreYou are a strategic and analytically driven professional with a passion for merging scientific insights with state-of-the-art technology. You excel in collaborative environments, working with scientists, product managers, and engineers to translate complex scientific data into actionable insights.Possessing extensive expertise in drug discovery, preclinical development, CMC, or Quality, you are adept at identifying innovative use cases that enhance AI and machine learning applications. Your ability to engage effectively with both scientific and business leaders positions you as a vital contributor to maximizing the potential of scientific data.We seek a dynamic, forward-thinking individual passionate about developing requirements for complex solutions aimed at R&D and Quality professionals within Life Sciences. You demonstrate extreme ownership and have a proven track record of extracting maximum value from data through enrichment, analysis, and integration with AI and machine learning technologies.Your enthusiasm for direct customer engagement is crucial. You thrive in high-impact, interactive settings where collaboration leads to significant outcomes.

Pioneering Medicines, part of Flagship Pioneering in Cambridge, MA, focuses on developing a wide range of new treatments by building on Flagship’s scientific platforms. The team collaborates with Flagship companies to expand into new therapeutic areas, aiming to bring innovative medicines to more patients faster. With a strong drug development team and access to Flagship’s broader network, Pioneering Medicines generates new therapeutic ideas both internally and through strategic partnerships. Role overview The Director of Business Development Transactions leads strategic transactions for Pioneering Medicines and selected Flagship companies. This position requires strong influence across all organizational levels, excellent organizational and communication skills, and the ability to present complex information clearly. Scientific understanding, strategic thinking, and a collaborative approach are essential, as is comfort working in an entrepreneurial setting. What you will do Lead the structuring, negotiation, and execution of in-licensing, out-licensing, and asset sale transactions for Pioneering Medicines. Negotiate a range of strategic transactions for companies within the Flagship ecosystem. Direct due diligence and financial analysis to support new deals. Present key findings and recommendations to company leadership and investment decision-makers. Additional responsibilities Collaborate with the Partnering team and cross-functional leaders to shape and execute Flagship’s business development strategy. Build credibility across the organization with a deep understanding of biotech and pharmaceutical deal-making. Prepare opportunity assessments, including scientific and portfolio rationale, partnership frameworks, financial evaluations, competitive analysis, and deal term comparisons.

Role Overview Redgate Software Ltd. is looking for a Business Development Representative to help grow our client base and support revenue goals. This position is based in Cambridge. What You Will Do Identify new business opportunities and research potential clients Build and maintain relationships with prospective customers Guide leads through the sales pipeline, from initial contact to qualified opportunity Collaborate with sales and marketing teams to shape strategies that increase our presence in the market Who We’re Looking For Motivated and goal-oriented, with a genuine interest in technology and sales Comfortable working as part of a team and communicating with a variety of stakeholders