Customer Success Manager for Robotics Innovation

About UsTutor Intelligence is pioneering groundbreaking technology that enables robots to operate in environments previously uncharted: the average American factory. We recognize that the advent of general-purpose and intelligent robots will occur within our lifetime, and we are at the forefront of this transformation by seamlessly integrating human and artificial intelligence. As an AI software company, we deploy our innovations directly into the facilities that require them, utilizing cutting-edge hardware. Every line of code crafted at Tutor has a tangible effect on the global economy.The OpportunityAre you seeking to move beyond the mundane tasks of developing large CRUD web applications? Do you aspire to create systems from scratch that drive real change in the physical world? At Tutor Intelligence, we are inspired by atoms, not electrons: each line of code you write will have a significant impact at the very foundation of our global economy, addressing critical technical challenges to elevate humanity and society to new heights.As a Robotics Software Engineer, you will play a crucial role in this mission by orchestrating real-time robot code, developing optimization systems for motion planning, machine learning frameworks, data labeling front-ends, and refining compilers across diverse platforms. Our engineers are adept at navigating the robotics stack, from microcontroller firmware to cloud infrastructure, tackling technical challenges from every possible angle.We are in search of motivated and inquisitive individuals with a strong foundation in programming. While experience in specific technical stacks or familiarity with robotics and machine learning is beneficial, it is not a prerequisite. Regardless of your unique skill set, Tutor engineers have the autonomy to shape their roles in order to effectively confront the challenges at the forefront of robotics development.

At Tutor Intelligence, we are pioneers in the development of general-purpose and intelligent robotics, striving to create innovative solutions that merge human and artificial intelligence. Our mission is to enable everyone to teach robots complex skills in vision and manipulation, transforming them into effective learners through observation, imitation, and adaptation.Our work spans a wide array of challenges, from classical robotics problems to the unsolved mysteries of the field. We tackle issues in planning, computer vision, SLAM (Simultaneous Localization and Mapping), optimization, machine learning, and much more.Are you ready to be part of this exciting journey? Read on!As a Senior Robotics Software Engineer, you will be instrumental in enhancing our robots' capabilities, speed, and safety. Our development primarily utilizes Python and Linux.We are looking for individuals passionate about robotics and eager to contribute to a team that values innovation and collaboration. Your role may focus on any combination of the areas listed below, depending on your interests and expertise.

About Tutor IntelligenceTutor Intelligence is pioneering innovative technologies and processes that empower robots to operate within the average American factory. Our vision is clear: general-purpose and intelligent robots will become a reality in our lifetime. By merging human ingenuity with artificial intelligence, we are at the forefront of this revolution. As an AI software company, our advancements are deployed directly into the facilities that require them, utilizing cutting-edge hardware. Every line of code you contribute at Tutor has a tangible impact on the global economy.Your RoleAre you ready to move beyond merely writing incremental code for massive CRUD applications? Do you aspire to architect and develop systems that create meaningful change in the physical world rather than just the digital realm? At Tutor, we prioritize real-world applications over digital interactions; every line of code you write is foundational to the global economy, addressing key technical challenges in robotics and automation on a large scale. As a Staff Robotics Software Engineer, you will spearhead the design and implementation of essential robotics software, including motion planning, real-time control, perception, optimization systems, tooling, and infrastructure for robots. You will guide the technical vision, mentor fellow engineers, influence system architecture from embedded systems to cloud solutions, and advocate for best practices in robotics and software engineering.

Tutor Intelligence is on the lookout for a talented Robotics Mechanical Engineer to join our innovative team. In this pivotal role, you will be responsible for designing and constructing the next generation of accessible and intelligent robotic hardware. Your expertise will contribute to the development of robots, grippers, enclosures, auxiliary actuated devices, and printed circuit boards (PCBs). You will manage the entire project lifecycle, from initial concept through design, sourcing, and production, ensuring high-quality results and adherence to project timelines.

The CompanyTutor Intelligence is at the forefront of robotics technology, developing innovative solutions that enable robots to operate in typical American factories and warehouses. Our vision is to create general-purpose intelligent robots in our lifetime, and we are committed to being leaders in this evolution.Founded by a team of MIT alumni and backed by over $40 million in funding from top investors in artificial intelligence and robotics, Tutor Intelligence merges human and machine intelligence to create groundbreaking advancements. As an AI software company, we deploy our innovations directly where they are needed, ensuring that each line of code and every decision we make has a tangible impact on the economy. We invite visionary thinkers, builders, and operators to join us in shaping the future of automation.Perception Engineer RoleIn the role of Perception Engineer at Tutor Intelligence, you will spearhead the design, development, and deployment of perception systems that utilize RGB, depth, LiDAR, and other sensing technologies. Your work will address critical challenges in SLAM, segmentation, tracking, and grasp planning, transforming real-world sensor inputs into dependable, production-ready autonomous systems.Your ResponsibilitiesDesign and implement perception modules for real-world robotic applications.Manage projects from inception and prototyping through to production deployment.Collaborate with Engineering, Operations, Product, and Leadership teams to define and deliver effective solutions.Enhance system reliability, scalability, and observability within production environments.Troubleshoot complex perception and systems-level challenges across both hardware and software platforms.Contribute to shaping technical direction, best practices, and workflows as Tutor scales.Who You Are3+ years of experience in perception, robotics, or a closely related engineering field.Strong foundation in computer vision and robotics.Proficient in writing production-quality code in languages such as C++ and Python and handling real sensor data.Experience working in fast-paced, resource-constrained environments.Excellent communicator with the ability to collaborate across technical and non-technical teams.A strong sense of ownership and a drive to produce impactful work.A genuine interest in robotics, AI, and addressing complex real-world challenges.Preferred QualificationsExperience with SLAM, multi-sensor fusion, or manipulation/grasp planning.Hands-on experience with robots in production or field applications.Previous startup experience, particularly in early or growth-stage companies.Familiarity with 24/7 systems, operational tooling, or customer-facing deployments.Interest in technical leadership, mentorship, or project ownership.

Tutor Intelligence is on the lookout for a skilled Robot Electrical Engineer to join our innovative team. In this role, you will conceptualize, prototype, and enhance cutting-edge electrical systems for robotics applications. Your primary focus will be on power electronics and PCB design, complemented by firmware development.Potential projects you may engage with include:- Designing motor control boards- Developing power distribution systems- Implementing battery management solutions- Selecting and integrating actuators- Choosing and integrating sensors

Tutor Intelligence is on the lookout for a talented Robotics Hardware Engineer to join our innovative team in creating the next generation of intelligent and accessible robotic hardware. In this dynamic role, you'll be responsible for designing and developing essential components such as robotic arms, chassis, actuators, drive modules, PCBs, grippers, enclosures, power systems, and auxiliary actuated devices. You will manage the entire lifecycle of multiple projects, from brainstorming and design to sourcing and production.We are particularly interested in hardware engineers with a strong background in either mechanical or electrical engineering, and those who possess skills in both areas will be considered a bonus, as we value versatile generalists.At Tutor Intelligence, we operate in a fast-paced startup environment where projects evolve rapidly. You will be part of a small yet dedicated hardware team, giving you the opportunity to work on a variety of exciting projects.Our hiring process involves reviewing your application and resume, followed by a design challenge for shortlisted candidates. Successful candidates will be invited for an in-person interview.

As a Robotics Infrastructure Engineer at Tutor Intelligence, you will play a pivotal role in designing and implementing cutting-edge robotics systems. Your expertise will contribute to creating robust infrastructures that support our innovative educational technologies.

Join Our Innovative Team at Tutor Intelligence:Tutor Intelligence is revolutionizing the automation landscape by developing cutting-edge technology and processes that empower robots to thrive in the average American factory. We are on a mission to create general-purpose and intelligent robots within our lifetimes, seamlessly integrating human and artificial intelligence to pave the way forward. As a pioneering AI software company, we deploy our innovations directly in the facilities that need them, leveraging state-of-the-art hardware. Every line of code at Tutor has a tangible impact on the global economy, and we invite thinkers, builders, and researchers to help us shape the future of automation.About the Role:Are you ready to break free from the monotony of incremental code in massive CRUD web applications? At Tutor, we focus on building foundational systems that make a real-world difference. We are passionate about atoms, not electrons: every piece of code you write will have a significant impact on the global economy, tackling core technical challenges and advancing humanity and society.As a Platform Software Engineer, you will play a pivotal role in this journey, orchestrating real-time robot code, machine learning systems, data labeling frontends, and optimizing compilers across various platforms.Our Culture:At Tutor, we believe that extraordinary things happen when talented and motivated individuals collaborate. Each team member is empowered to make a real impact in their work. Our culture emphasizes technical excellence, collaboration, and mutual respect.

About Tutor IntelligenceTutor Intelligence is at the forefront of revolutionizing manufacturing and warehousing through advanced robotics technology. Our mission is to make general-purpose robots a reality in everyday industries, and we are committed to leading this charge.Founded by MIT alumni and supported by over $40 million in funding from top investors in AI and robotics, we synergize human intelligence with artificial intelligence to create innovative solutions. Each line of code and every mechanical enhancement we implement significantly contributes to transforming the physical economy.We don’t merely build robots; we deploy, maintain, and enhance them, ensuring they perform effectively in the real world.The RoleAs a Robotics Technician II, you will play a vital role in our mission. You will be responsible for the health, performance, and reliability of our robotic systems in the field. This hands-on position involves direct customer interaction and requires a blend of strong technical skills, independent decision-making, and excellent communication abilities.Your duties will include traveling to customer sites, diagnosing technical issues, executing repairs, and representing Tutor Intelligence with professionalism and confidence. Your work is crucial in ensuring our technology operates effectively in environments designed to be transformed by automation.

About Tutor Intelligence Tutor Intelligence is pioneering the future of robotics in American manufacturing. As an innovative startup founded by a talented team of engineers from MIT, we are dedicated to merging human expertise with artificial intelligence. Our mission is to design cutting-edge AI-powered robots that will revolutionize the factory landscape, allowing these machines to perform tasks never before imagined. The Opportunity Have you experienced the transformation from hand-coding to leveraging AI tools like Claude Code and Cursor? If so, you understand the significant shift in software development. We're searching for a Senior Software Engineer who has embraced this change, enhancing productivity while maintaining high standards of software quality. This role is not about hastily generating code; it's about applying engineering skills to harness AI as a force multiplier, allowing you to accomplish what used to require a team of five. At Tutor Intelligence, your contributions will directly impact the development of distributed infrastructure, cloud services, user interfaces, and developer tools that power intelligent robots in real manufacturing environments. Your code will command real robots to operate in actual warehouses, moving beyond just another SaaS interface. You’ll engage with various technologies across the stack, including backend services, frontends, CI/CD, ML pipelines, and data systems, prioritizing the most impactful work daily. While robotics experience is not a prerequisite, a strong engineering intuition is essential. If you've ever wanted to see a robot perform tasks thanks to your code, this is the position for you.

About Us:Tutor Intelligence is at the forefront of revolutionizing the automation landscape, developing cutting-edge technology that empowers robots to operate in the heart of the average American factory. We envision a future where intelligent robots are commonplace, and our mission is to merge human and artificial intelligence to lead this transformation. As a pioneering AI software company, we directly deploy our innovations in facilities that require them, utilizing state-of-the-art hardware. Every code line we write contributes to enhancing the global physical economy. We invite innovators, builders, and researchers to join us in shaping the future of automation.Position Overview:Are you seeking to move beyond incremental updates on large-scale CRUD applications? Do you aspire to create systems from scratch that drive tangible changes in the physical world? At Tutor, our passion lies with atoms over electrons: every line of code you produce has a profound impact on the foundation of our global economy, tackling the essential technical challenges necessary to elevate humanity and society.At Tutor Intelligence, we develop software that enables ordinary robots to achieve remarkable feats. As a Senior Full Stack Software Engineer, you will play a crucial role in this endeavor, coordinating real-time robot programming, machine learning systems, data labeling interfaces, and optimizing compilers across various platforms.Our Work Culture:We believe that extraordinary outcomes emerge when talented, driven individuals collaborate effectively. At Tutor, every team member is empowered to make a significant impact in their work. Our environment is characterized by technical excellence, innovative collaboration, and mutual respect.Key Responsibilities:- Design and develop core software for various applications, including robot software, backend services, machine learning services, and cloud infrastructure/dev-ops.- Participate actively in project planning and execution.Qualifications:- Proficient programming skills in Python.- Familiarity with software engineering tools such as Git and Unix shell.- Strong collaborative skills and a sociable nature.- Interest in robotics, AI, solving complex problems, or enhancing the future of humanity.- A genuine passion for constructing innovative solutions and achieving results.Preferred Qualifications:- Experience in building web applications using React.- Background or interest in machine learning or robotics.- Experience in leading teams and managing projects.

About UsTutor Intelligence is at the forefront of revolutionizing the manufacturing landscape by integrating advanced technologies and processes that empower robots to navigate the average American factory like never before. Our mission focuses on pioneering the development of general-purpose and intelligent robotics, believing that we will witness these innovations during our lifetimes. By seamlessly merging human ingenuity with artificial intelligence, we are setting the standard in the industry. As a dedicated AI software company, our cutting-edge solutions are deployed directly into the facilities that require them, utilizing state-of-the-art hardware. Every line of code written at Tutor Intelligence contributes significantly to enhancing the global economy.Your RoleWe are eager to welcome a talented Staff Software Engineer who will play a pivotal role in designing and implementing our core software systems across the technology stack. This position emphasizes the ownership of architecture, setting the technical vision, and constructing scalable, reliable platforms that facilitate machine learning, robotics, and large-scale operations. You will engage with backend services, data and ML infrastructure, internal tools, and customer-facing applications, collaborating closely with teams focused on robotics, hardware, and operations. While robotics is a domain of interest, the primary focus will be on developing robust software systems that enhance the efficiency and effectiveness of the entire organization.

Company Overview:Tutor Intelligence is revolutionizing the integration of robotics in American manufacturing. Our mission is to combine human and artificial intelligence to create general-purpose robots that can transform industries. By developing innovative software that directly influences the operational landscape of factories, we ensure that every line of code contributes to enhancing the global economy. We are in search of visionary thinkers, skilled builders, and dedicated researchers who are ready to shape the future of automation.Position Overview:Are you disillusioned with monotonous coding for large CRUD applications? Do you aspire to design and build systems from scratch that make a tangible difference in the physical world? At Tutor Intelligence, we are driven by the impact of our work on the real economy—every line of code you write has significant implications for humanity's progression. As a Full Stack Software Engineer, you will play a pivotal role in developing software that empowers ordinary robots to achieve extraordinary results. Your responsibilities will include orchestrating real-time robot code, machine learning systems, data labeling frontends, and optimizing compilers across diverse platforms.Our Culture:At Tutor Intelligence, we believe in the power of collaboration among talented individuals. Each member of our team is encouraged to make a meaningful contribution, fostering an environment of mutual respect, technical excellence, and innovative collaboration.

Tutor Intelligence, a pioneering robotics startup rooted in MIT innovation, has created an intuitive no-code interface for instructing robots in various tasks. Our cutting-edge technology is currently being deployed in factories and warehouses nationwide, and we are expanding our team to ensure round-the-clock operational support.This operational role is ideal for individuals eager to immerse themselves in technology and thrive in a fast-paced startup environment. As a Robot Operator, your mission will be to maintain the functionality and efficiency of our robots in the field. Your key responsibilities will include:* Guiding robots through a web-based interface* Addressing customer support inquiries and troubleshooting technical issues* Acquiring knowledge of protocols for diagnosing and resolving robotic malfunctions* Monitoring robot performance and relaying insights to the engineering team* Documenting bugs and testing new featuresThis position operates on a shift basis and requires regular weekend availability.Shift 1: 6:30 AM – 3:30 PMShift 2: 3:00 PM – 11:00 PMShift 3: 11:00 PM – 7:00 AM (Overnight)Shift 4: 11:00 AM – 7:00 PM (Saturday to Wednesday)Our operations extend into weekends and holidays, meaning your schedule will include at least one weekend day and holiday shifts as needed.We offer a comprehensive benefits package, including health insurance. The position is fully on-site in Watertown, MA, with onsite parking available.As a startup, we seek individuals who are enthusiastic about contributing to our mission and ensuring our collective success. If this resonates with you (and you enjoy collaborating with fellow robotics enthusiasts), we eagerly await your application!

About Tutor IntelligenceTutor Intelligence is pioneering cutting-edge technology and processes designed to empower robots in American factories like never before. Our vision is to engineer general-purpose robots that will revolutionize industries, and we are fusing human intellect with artificial intelligence to spearhead this movement. As an AI software company, we implement our innovations directly in facilities that require them, utilizing state-of-the-art hardware. Every line of code crafted at Tutor contributes directly to transforming the global physical economy.Your RoleAre you ready to break free from monotonous CRUD application development? Do you aspire to create systems that drive tangible changes in the physical world? At Tutor, we focus on atoms instead of electrons: each piece of code you write will have a profound impact on our economy, addressing fundamental technical challenges to elevate humanity and society to new heights.As a Research Engineer, you will be at the forefront of our mission, developing AI algorithms and systems that empower robots to achieve remarkable capabilities both in laboratories and real-world environments. We seek passionate and inquisitive candidates with a strong foundation in programming. While experience with specific technical stacks or in robotics and machine learning is advantageous, it is not mandatory; our engineers and researchers are encouraged to tailor their roles to best confront the cutting-edge challenges in robotics.

About Tutor IntelligenceTutor Intelligence is pioneering cutting-edge technologies and methodologies to enable robots to operate in environments previously uncharted, particularly within the American manufacturing sector. We believe that general-purpose and intelligent robots will emerge in our lifetime, and we are at the forefront of this revolution, merging human ingenuity with artificial intelligence. As an AI software company, we implement our innovations directly within the facilities that require them, utilizing state-of-the-art hardware, ensuring that every line of code we craft has a tangible impact on the global physical economy.Your RoleAs a Robotics Research Scientist Intern, you will engage in the exciting challenge of leveraging AI to extract insights from a diverse fleet of robots performing valuable tasks in factories. Your contributions will focus on developing the AI algorithms and systems that facilitate groundbreaking capabilities in both laboratory settings and real-world applications. This internship offers a one-of-a-kind chance to witness your work deployed at scale within a dynamic research environment, creating and implementing innovative robot learning algorithms on actual hardware.We seek passionate and inquisitive candidates with a robust foundation in programming. While experience in specific technical stacks or familiarity with robotics and machine learning is advantageous, it is not mandatory. At Tutor Intelligence, our engineers and researchers tailor their roles to best address the cutting-edge challenges of robotics development.We invite interns to commit to a 4-6 month period during which you will deliver significant and impactful contributions, potentially culminating in a first-author robotics paper.

About UsTutor Intelligence is at the forefront of technological innovation, developing pioneering solutions that empower robots to operate within the average American manufacturing and logistics environments. Our vision extends beyond mere automation; we are committed to realizing the potential of general-purpose, intelligent robots throughout our lifetime. Founded by a team of MIT alumni and bolstered by over $40 million in funding from top-tier investors in artificial intelligence and robotics, Tutor Intelligence seamlessly integrates human and machine intelligence to create solutions that transcend traditional boundaries. Every line of code and decision we make directly influences the physical economy, placing us at the heart of a pivotal transformation.The OpportunityWe are on the hunt for a highly skilled Enterprise Customer Success Manager to cultivate and expand relationships with our most valued clients. In this pivotal role, you will serve as a trusted consultant to senior executives and operations leaders, ensuring the successful implementation, adoption, and enduring value of our robotic solutions.Your responsibilities will encompass managing intricate, multi-site customer projects, aligning client objectives with Tutor's capabilities, and orchestrating cross-functional teams to achieve impactful outcomes in dynamic environments. This position is a unique intersection of robotics, operations, and strategic partnerships.In addition to ensuring daily success, you will significantly influence how large enterprises embrace robotics at scale, guiding product development, deployment strategies, and fostering long-term account growth.

At Tutor Intelligence, we are a pioneering Series A robotics startup transforming the landscape of industrial automation with intelligent robots and an innovative software stack. Our unique business model is designed for agility and rapid deployment, allowing us to seamlessly integrate AI-powered robots-as-a-service into customer operations with minimal setup costs and maximum adaptability. This positions us to deliver solutions at a fraction of the traditional costs and with unparalleled flexibility.We are seeking a motivated and consultative Account Executive to spearhead mid-market sales of our advanced robotic palletizing solutions. In this role, you will manage the complete sales cycle— from lead generation to closing deals—engaging with operations leaders, plant managers, and business owners across manufacturing, logistics, and 3PL sectors.The ideal candidate brings a proven track record of handling six-figure deal sizes within a sales cycle of less than 12 months and thrives in a dynamic, high-stakes sales environment.