Customer Success Manager for Implementation & AI Enablement

Join SOCi, the leading provider of AI-driven marketing solutions for multi-location businesses, as a Customer Success Manager. In this pivotal role, you will foster enduring, profitable relationships with our clients by delivering strategic, operational, and measurable contributions to their unique business goals. As the primary account owner, you will be the quarterback driving account enablement, adoption, expansion, and end-user engagement, thereby directly influencing our rapid growth in enterprise social media management.As a key member of our Customer Success team, your responsibilities will include proactively nurturing relationships, identifying and mitigating risks, and promoting product adoption across our extensive customer portfolio. You will skillfully manage multiple priorities while ensuring a delightful experience for all customers.SOCi offers a competitive base salary between $70,000 and $100,000 CAD, along with bonuses and commission. Your individual pay will be determined based on your job-related skills, experience, and relevant education or training.

Role overview SOCi seeks a Strategic Customer Success Manager to support major accounts and help clients achieve long-term success. This hybrid position is available in either Toronto or Vancouver, Canada. The focus is on building strong relationships and ensuring clients continue to see value from SOCi’s AI-driven marketing platform designed for multi-location enterprises. What you will do Collaborate with strategic clients to understand their business objectives Encourage the adoption of SOCi solutions and monitor tangible results Oversee complex client portfolios with attention to detail Provide ongoing value and support to help clients reach their goals Requirements Background in managing large or complex client accounts Strong skills in building and maintaining client relationships Dedication to client service and satisfaction Ability to collaborate and communicate effectively with both clients and internal teams Location This hybrid role is based in Toronto or Vancouver, Canada.

SOCi, the frontrunner in AI-driven marketing solutions tailored for multi-location enterprises, is seeking a skilled Implementation Specialist. In this role, you will provide comprehensive software training and onboarding support to new SOCi clients, ensuring they are equipped for success from the outset. You'll serve as a coach during the initial implementation of their SOCi accounts, addressing any inquiries and recommending additional services such as social media and reputation management support, as well as guidance on utilizing the Facebook Business Manager.Success in this position entails collaborating across various departments including Sales, Client Success, Product, Engineering, and Marketing. You'll play a crucial role in achieving customer objectives through effective communication and teamwork.The ideal candidate will exhibit a unique combination of technical skills, interpersonal abilities, organizational acumen, and a collaborative spirit. You should be driven by a passion for enhancing customer outcomes and success.SOCi offers a competitive base salary ranging from $60,000 to $88,000 CAD, along with a performance-based bonus. Individual compensation depends on factors such as relevant experience, skills, and educational background.

Why Join UsBrex is an innovative AI-powered spend management platform designed to empower businesses to manage their financial operations with confidence. Our solutions include integrated corporate cards, banking capabilities, and global payment options, all complemented by user-friendly software for travel and expense management. Tens of thousands of businesses, from emerging startups to established enterprises such as DoorDash, Flexport, and Compass, entrust Brex to help them optimize spending, minimize costs, and enhance operational efficiency worldwide.Joining Brex means pushing boundaries, challenging conventional thinking, and collaborating with some of the most brilliant minds in the industry. We are dedicated to fostering a diverse workforce and an inclusive workplace culture where your potential is only limited by your dreams. We provide the necessary tools, resources, and support to help you advance your career.Sales at BrexSales is the engine of our growth at Brex. We attract new customers, deepen existing relationships, and contribute to the company's profitability. With limitless territories and uncapped earning potential, your ambition defines your success. We celebrate achievements, work as a team, and recognize performance. If you're eager to sell a groundbreaking product and take ownership of your role, this is the team for you.Your RoleAs an Enterprise Customer Success Manager, you will act as a financial technology advisor for Brex’s largest clients, collaborating closely with CFOs, Controllers, and finance operations teams to maximize the value derived from Brex’s offerings. You will develop and implement customized account strategies aligned with each customer's business objectives, ensuring impactful results across their financial frameworks.You will oversee the entire customer lifecycle, from onboarding through renewal, utilizing product usage data, stakeholder collaboration, and cross-functional teamwork to enhance product adoption, reduce churn, and increase account value.Work EnvironmentThis position is based in our Vancouver office, which offers a hybrid working environment blending the dynamism of in-office work with the flexibility of remote work. We require a minimum of two days in the office each week, specifically Wednesdays and Thursdays. Additionally, enjoy the benefit of up to four weeks of fully remote work per year!

Join our vibrant team at blueoptima as a Customer Success Manager! We seek a passionate and globally-minded individual who thrives in a technology-driven environment. In this role, you will manage and nurture a diverse portfolio of high-value, complex accounts, fostering robust relationships with our strategic enterprise clients. Your ability to adapt in a fast-paced organization will be crucial to our mutual success.Key Responsibilities:Own and manage relationships with multiple high-touch Enterprise clients, focusing on KPIs and maintaining precise records within our CRM. Our customers’ success is intertwined with ours.Engage proactively with CIOs, CTOs, and senior stakeholders to articulate their business objectives, leveraging data insights to drive actionable results and enhance their software development processes.Cultivate high-value accounts to ensure retention and identify expansion opportunities, facilitating renewals and passing potential up-sell and cross-sell leads to Account Executives.Onboard client executives and senior managers, empowering them to utilize our products effectively for business transformation and operational excellence.Utilize BlueOptima’s reporting suite and BI tools (such as Tableau and Excel) alongside Google Workspace to deliver compelling insights and relationship reviews that provide exceptional value to clients.Serve as the Voice of the Customer within cross-functional teams, advocating for product feedback and ensuring customer outcomes are prioritized.Collaborate with Marketing to share Success Stories, generating impactful collateral to educate and influence both internally and externally.

Hootsuite is hiring a Customer Success Manager based in Vancouver or Toronto. This position centers on helping clients get the most value from Hootsuite’s platform. Role overview Customer Success Managers act as the main contact for clients, supporting them throughout their experience with Hootsuite. The role involves building strong relationships, understanding each customer’s goals, and providing guidance to help them reach those goals. What you will do Serve as the primary point of contact for assigned customers Guide clients through their journey with Hootsuite Identify customer needs and recommend tailored solutions Work to increase client engagement and satisfaction Location This role is open in Vancouver, British Columbia and Toronto, Ontario.

Role overview Primer.io is looking for a Senior Customer Success Manager in Vancouver to support customers across North America. The focus is on helping clients use Primer.io’s products effectively and building strong, ongoing partnerships. What you will do Work directly with customers to understand their objectives and challenges Support clients in getting the most value from Primer.io’s solutions Develop and maintain trust-based relationships with key accounts Collaborate with internal teams to address customer needs and deliver tailored outcomes Represent customer perspectives within Primer.io by sharing feedback and advocating for improvements Apply strategic insights to drive product adoption and improve customer satisfaction Location This position is based in Vancouver and serves clients throughout North America.

About the Role quandri is looking for an Enterprise Customer Success Manager in Vancouver. This role focuses on building strong relationships with enterprise clients and making sure they get the most out of our solutions. Success means helping customers achieve their goals and supporting them throughout their journey with us. What You Will Do Lead efforts to improve customer satisfaction for enterprise accounts Develop and maintain long-term partnerships with clients Promote customer engagement to help clients realize the full value of our products

Join a mission-driven team that is making a global impact! At Trulioo, we are at the forefront of transforming the digital identity verification landscape. As the industry leader, we are reshaping how businesses engage, innovate, and adhere to compliance requirements online.Imagine being part of an award-winning platform that empowers organizations globally to streamline customer onboarding, reduce operational costs, and fight against fraud. Supported by the innovation of Silicon Valley, Trulioo is a trusted platform capable of verifying over 5 billion individuals and 700 million business entities across 195 countries.Trulioo is more than just a technology company; we are a collective of passionate professionals united in our goal to establish online trust. We are honored to be recognized as a BC Top Employer for the second consecutive year, showcasing our commitment to an inclusive and collaborative workplace that prioritizes people.With our headquarters in Vancouver and additional hubs in San Diego and Dublin, we cultivate a culture of collaboration and transparency. Our hybrid work model allows staff to work three days a week at a hub location, providing a perfect blend of innovation and excitement in a world where trust and technology converge.

Role Overview Quandri is hiring a Customer Success Manager in Vancouver. This role focuses on building strong client relationships and ensuring customers get the most out of Quandri’s solutions. The Customer Success Manager works with teams across the company to deliver responsive support and service, aiming to increase satisfaction, retention, and long-term engagement.

About Boomi and What Sets Us ApartJoin a dynamic company dedicated to transforming the way organizations connect with their customers! Boomi is committed to creating a cohesive world by linking people to everything they need, anywhere they are. Our award-winning integration and automation platform empowers businesses to innovate and thrive. At Boomi, you’ll collaborate with top-tier professionals and cutting-edge technology. We seek innovative thinkers who excel in problem-solving and aspire to contribute to a larger mission. Interested? Visit boomi.com or explore our Boomi Careers page to discover more.Your ImpactAs the Manager of Customer Success for the Americas Region, you will cultivate and lead a diverse team of Customer Success Managers. You will spearhead strategies to enhance customer engagement, accelerate value realization, improve retention rates, and uncover growth opportunities within your team’s customer portfolio. Additionally, you will collaborate with various teams at Boomi to foster a customer-centric approach and streamline processes to boost customer adoption and growth.This role offers a hybrid work environment based in our Vancouver office, with in-office days on Tuesday, Wednesday, and Thursday.Your ResponsibilitiesAchieve team revenue and retention objectives by effectively managing the Americas customer success team.Directly oversee Customer Success Managers, providing them with guidance, support, career development opportunities, and motivation.Regularly engage with customers to gain insights into their needs and effectively communicate those needs within Boomi.Manage the overall success of accounts across the Americas, working in partnership with cross-functional teams (Product, Services, Support).

Trulioo is a leader in digital identity verification, helping organizations worldwide onboard customers, manage compliance, and reduce fraud. The company’s platform enables verification for billions of individuals and hundreds of millions of businesses across nearly every country. Headquartered in Vancouver, Trulioo also has offices in San Diego and Dublin. The team values collaboration, open communication, and a people-first mindset. Recognition as a BC Top Employer for two consecutive years highlights Trulioo’s ongoing commitment to diversity, inclusion, and a supportive workplace. Hybrid Work Model Employees follow a hybrid schedule, working three days each week from a designated office. This approach blends in-person teamwork with flexibility. Role Overview The Mid-Market Customer Success Manager helps organizations maximize the value they receive from Trulioo’s platform. This role focuses on building strong relationships with clients, guiding them through onboarding, and supporting their ongoing success as they address digital identity needs.

As a Customer Success Manager at Tipalti, you will be instrumental in helping our clients achieve their goals with our innovative products and services. You will serve as the primary liaison for our customers, dedicated to transforming them into enthusiastic advocates for Tipalti by fostering and nurturing long-lasting relationships. Your focus will encompass the well-being of customer relationships, enhancing their experience, engagement, product adoption, retention, and expansion among our high-profile clientele. In this position, you will proactively engage with your assigned accounts, establish benchmarks and milestones, conduct business reviews, present product solutions, analyze product usage, discuss feedback, and recommend enhancements to improve their overall experience.Why choose Tipalti?Tipalti stands out as one of the fastest-growing fintech companies globally, liberating finance professionals by revolutionizing the entire payables operation. We are a well-capitalized, late-stage startup with substantial backing from prominent investors. Our Series F funding round in 2021 raised $270 million, elevating our valuation to over $8.3 billion. With total funding exceeding $550 million and a customer base of over 3000 globally, Tipalti is recognized as one of the most valuable private fintech companies in the world.At Tipalti, we take pride in our collaborative culture, exceptional product quality, and the capabilities of our talented team members. Tipaltians are passionate about their work and committed to achieving results. We offer competitive benefits, a flexible work environment, career coaching, and a culture where diverse individuals can thrive and make a significant impact. Our ethos encourages everyone to set aside their egos and work collectively towards success.Please note that this is a hybrid work environment requiring in-office attendance on Mondays, Tuesdays, and Thursdays.

Alloy.ai works with consumer goods companies to help them manage supply and demand more effectively. Clients range from makers of daily essentials to specialty products, all navigating shifting consumer habits and complex supply chains. The team brings together experience from startups, large tech companies, and Fortune 100 firms, aiming for high standards and open communication. Alloy.ai values individual ownership and supports a diverse, inclusive workplace. Role overview The Senior Customer Success Manager joins the Client Solutions team in Vancouver, BC, focusing on Mid-Market and Enterprise accounts. This role combines autonomy with accountability, balancing direct work with key clients and oversight across a wider portfolio. The position also plays a part in shaping how Customer Success scales within Alloy.ai. What you will do Identify customer needs and translate them into clear, achievable goals Implement plans that deliver measurable results for customers and their retail partners Address a variety of customer challenges, gaining exposure to demand-side analytics Guide customers in understanding and using supply chain metrics from retailers and trade partners Support customers as they make faster, better-informed decisions to improve profitability Customer success at Alloy.ai Customer outcomes drive Alloy.ai’s approach. The team measures product performance by the success of its users and puts customer needs at the center of every decision.

Boomi is hiring a Customer Success Manager for a hybrid role based in Vancouver, Canada. This position centers on building strong client relationships and supporting organizations using Boomi’s integration and automation platform. What you will do Drive customer retention and identify opportunities for growth within assigned accounts. Manage post-sales account success, both technical and commercial, with support from Boomi’s Product, Services, and Support teams. Understand customer needs and represent those needs internally to help improve adoption and business outcomes. Find and develop expansion opportunities related to the Boomi product suite, working closely with account and product teams. Collaborate with subscription sales professionals to communicate the value of Boomi Professional Services during the sales cycle as part of the Success Assurance program. Requirements At least 5 years of experience in Customer Success, Architecture, Engineering, or Consulting, with an emphasis on Account Management. Understanding of Commercial IT organizations. Ability to communicate business value and total cost of ownership clearly. Experience scoping solutions and services, including drafting Statements of Work. Background working with Systems Integrators and skill in explaining complex business and technical topics to varied audiences. To learn more about Boomi and its platform, visit boomi.com or see the Boomi Careers page.

Discover Boomi: Pioneering Integration and AutomationAre you eager to join a dynamic and rapidly expanding company where your contributions truly matter? At Boomi, we strive to create a better world by seamlessly connecting people and systems globally. Our award-winning intelligent integration and automation platform empowers organizations to drive the future of business. You will collaborate with exceptional talent and cutting-edge technology here. We seek innovative thinkers with an entrepreneurial mindset who excel at solving complex challenges and aspire to be part of something significant. If this resonates with you, explore boomi.com or visit our Boomi Careers page for further insights.Your Impact at BoomiCreating a vibrant culture and fostering strong customer relationships are central to our mission at Boomi. Our Customer Success team embodies these values daily. A pivotal aspect of our strategy is to accelerate our customers' journey to value while deepening their partnerships with us. We are committed to providing our customers with a unique and exceptional experience, which in turn drives our mutual success through higher renewal and growth rates.We are currently seeking experienced Customer Success Managers to join our thriving commercial segment.We are looking for enthusiastic and highly motivated CSMs to manage our expanding customer portfolio. You will proactively drive adoption, implement strategies, and advocate for your customers within Boomi. Your dedication will be key in orchestrating high-value engagements, including training, implementation, value realization, business reviews, roadmap alignment, and documenting measurable success for our clients.This role is hybrid, based in our Vancouver office with in-office days on Tuesday, Wednesday, and Thursday.

Why Join UsAt Brex, we are revolutionizing the way companies manage their expenses with our AI-powered spend platform. Our integrated offerings—corporate cards, banking, and global payment solutions—enable businesses of all sizes, from startups to enterprises, including notable names like DoorDash, Flexport, and Compass, to exercise control over their spend, optimize costs, and enhance operational efficiency globally.Joining Brex means pushing your limits, challenging conventional wisdom, and collaborating with some of the brightest minds in the industry. We are dedicated to fostering a diverse team and an inclusive culture, believing that your potential should only be limited by the size of your dreams. We empower you with the necessary tools, resources, and support to advance your career.Sales at BrexThe Sales team drives our revenue, with each member significantly impacting our financial success. Our focus is on generating new opportunities, acquiring customers, and strengthening our relationships with existing clients. We celebrate collective achievements and individual successes, ensuring that high performers are recognized in a competitive environment that motivates and unifies our team.What You’ll DoAs a Mid-Market Customer Success Manager II, you will manage a portfolio of clients, collaborating daily with finance teams from CFOs to Accounting Managers to help them maximize the value of Brex's solutions. You will gain in-depth knowledge of all Brex products and work cross-functionally with Implementation, Solutions, and Product teams. Your role will involve creating and executing strategies that align with customers' business objectives, utilizing product usage data, engaging stakeholders, and fostering collaboration to boost product adoption, reduce churn, and enhance account value.Where You'll WorkThis position is based in our Vancouver office, which operates in a hybrid model. This allows you to benefit from the social interactions of in-office work while enjoying flexibility. We currently require two coordinated office days each week (Wednesday and Thursday). Starting February 2, 2026, the requirement will shift to three office days weekly (Monday, Wednesday, and Thursday). Additionally, we offer up to four weeks of fully remote work per year!

About the Role Optix is hiring a Customer Success Associate in Vancouver, British Columbia. This role centers on supporting clients and making sure they receive attentive, helpful service. The Customer Success Associate communicates directly with customers, listens to their needs, and helps resolve issues as they arise. What You Will Do Respond to client questions and requests with clear, timely answers Work to understand each customer's goals and challenges Offer solutions and guidance to help clients get the most from Optix Build and maintain strong, ongoing relationships with clients Identify and address potential issues before they become problems What Sets You Up for Success Strong interest in customer service and support Ability to listen actively and communicate clearly Comfort solving problems and finding solutions for others Desire to help clients succeed and feel valued This position is based in Vancouver, British Columbia, Canada.

Hootsuite is seeking a dynamic and detail-oriented Customer Experience Operations Manager to take charge as the primary technical administrator and subject matter expert for our Customer Office technology stack and associated platforms. Reporting to the Senior Director, you will spearhead the management and optimization of system configurations, workflows, automations, integrations, and reporting to bolster customer engagement strategies and operational efficiencies. In this pivotal role, you will enhance workflow design and implement AI-driven automation throughout the customer lifecycle, aiming to boost efficiency, simplify processes, and elevate service delivery standards.This position is available for remote applicants across Canada and the USA (in states/provinces where hiring is permitted), unless located within commuting distance of our Toronto or Vancouver offices.