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Customer Success Manager - Financial Services

AlphaSenseLondon, Greater London, England, United Kingdom
On-site Full-time

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Experience Level

Manager

Qualifications

To succeed in this role, you should possess a strong background in client management and a keen understanding of the financial services industry. Exceptional communication skills, both verbal and written, are essential, along with a proven track record of building lasting client relationships. A deep understanding of market intelligence tools and a passion for leveraging technology to drive client success will set you apart. A Bachelor's degree in a related field is preferred.

About the job

About AlphaSense

AlphaSense is a market intelligence platform used by leading organizations to support confident decision-making. The platform uses advanced AI to deliver insights from a wide range of sources, such as equity research, company filings, event transcripts, expert calls, news, and trade journals.

In 2024, AlphaSense acquired Tegus, strengthening the company’s AI-driven intelligence offerings and expanding its data coverage. AlphaSense serves over 6,000 enterprise clients, including much of the S&P 500. Founded in 2011, the company employs more than 2,000 people worldwide, with offices in the U. S., U. K., Finland, India, Singapore, Canada, and Ireland.

Customer Success Team Structure

The Customer Success team at AlphaSense is organized into three main areas: Pre-sales, Customer Success, and Support. Customer Success Managers work alongside Account Managers to deliver high-quality service to both new and existing clients. The team focuses on demonstrating the platform’s value, building strong relationships, supporting renewals, and contributing to account growth.

Role Overview: Customer Success Manager – Financial Services

The Customer Success Manager for Financial Services plays a key role in driving product adoption and ensuring clients receive ongoing value from AlphaSense. This position partners closely with the account team to help improve net retention rates among financial services clients.

Customer Success Managers combine deep product expertise with industry knowledge to make each client interaction meaningful. Experience working with both buy-side and sell-side clients is important. In this role, you will act as the Voice of the Customer, collaborating with Product Management and Content teams to influence product improvements. Participation in product Betas and customer feedback programs is also part of the job.

About AlphaSense

AlphaSense is a market intelligence platform that helps organizations make smarter decisions by providing reliable insights through advanced AI technology. Following the acquisition of Tegus, AlphaSense is enhancing its capabilities and expanding its reach to empower professionals globally.

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