Customer Success Manager - Enterprise Solutions

Role Overview Virtru is hiring a Senior Customer Success Manager to support clients in the Global Public Sector. This hybrid role is based in San Francisco, CA. What You Will Do Lead client relationships, focusing on the needs of public sector organizations worldwide. Work closely with customers to boost satisfaction and encourage adoption of Virtru's data protection products. Partner with teams across the company to help clients reach their goals and realize the full value of Virtru's technology.

Join Virtru as a Senior Customer Success Manager in our Global Public Sector team, where you will play a crucial role in driving customer satisfaction and success. You will engage with key stakeholders, ensuring that our solutions align with their needs and deliver maximum value. This is an exceptional opportunity to contribute to the growth of our organization while working in a hybrid environment.

Role Overview Box Inc. is seeking a Customer Success Manager focused on the Public Sector in San Francisco, CA. This role centers on helping government and public sector clients reach their goals with the Box platform. The position involves working directly with clients to understand their needs, address challenges, and ensure they get real value from our products. What You Will Do Develop and maintain strong relationships with public sector customers Collaborate with clients to identify challenges and recommend effective solutions Provide product training and guidance to help clients use Box effectively Advocate for customer needs within Box, ensuring their feedback is heard Work to drive customer satisfaction, engagement, and retention Success Measures High levels of client engagement Strong customer retention rates Overall customer satisfaction

Join OpenGov, the foremost provider of AI and ERP solutions tailored for local and state governments across the U.S. With a robust portfolio serving over 2,000 municipalities, including cities, counties, state agencies, school districts, and special districts, we empower public sector organizations to operate efficiently, adapt to change, and enhance public trust. Our best-in-class offerings include enterprise asset management, procurement and contract management, financial management, billing and revenue management, and open data transparency. These integrated solutions are encapsulated within the OpenGov ERP, enabling organizations to prioritize tasks and maximize ROI with each resource allocation. Discover more about OpenGov's mission to facilitate effective and accountable governance at OpenGov.com.Job Summary:As a Senior Customer Success Manager at OpenGov, you will act as a strategic advisor and partner to our high-impact customer portfolio. Your expertise in customer engagement, cross-functional leadership, and strategic account management will be pivotal in driving product adoption, enhancing customer retention, and fostering revenue growth. This role demands strong business acumen, the ability to influence executive stakeholders, and strategic insight to align OpenGov solutions with customer objectives, directly influencing customer satisfaction and long-term loyalty.Responsibilities:Craft and implement comprehensive customer success strategies that align customer aspirations with OpenGov’s solutions, promoting adoption, retention, and growth.Build deep, trust-based relationships with key customer stakeholders, including executive sponsors and operational leaders, to ensure alignment and satisfaction.Drive strategic initiatives such as business reviews, account planning, and customer health assessments to proactively identify potential risks and opportunities.Collaborate with Sales and Product teams, providing customer insights, spotting expansion opportunities, and influencing product roadmap decisions.Act as a subject matter expert across customer segments (e.g., state/local government, education, non-profits) to deliver tailored guidance and maximize platform value.Design and implement customer engagement initiatives, including user groups, workshops, and webinars, to foster community and encourage solution adoption.

We are seeking a skilled Contracts Manager to join our dynamic team at Anthropic. In this pivotal role, you will oversee and manage contracts within the public sector, ensuring compliance and efficient execution. You will work closely with cross-functional teams to support our mission of advancing AI technology responsibly.

About Ditto Ditto builds technology that keeps data moving reliably, even when networks are unreliable or unavailable. Developers use Ditto’s peer-to-peer synchronization engine to power real-time applications for places where connectivity is a challenge: stadiums, aircraft, and remote military bases. Trusted by organizations such as Chick-fil-A, Delta Airlines, and the U.S. military, Ditto supports mission-critical operations across aviation, retail, travel, hospitality, and defense. The company has raised over $145 million and continues to grow globally, with a strong commitment to diversity and inclusion. Role Overview: Senior Software Engineer – Public Sector This Senior Software Engineer (Forward Deployed Engineer) position focuses on supporting Ditto’s public sector users. The role centers on collaborating directly with key users, integrating Ditto’s technology into operational environments, and ensuring rapid, effective deployments. The engineer acts as a technical leader in the field, solving complex problems as they arise and serving as a bridge between users and Ditto’s core engineering team. Adaptability and comfort with ambiguity are essential, as is the ability to resolve issues quickly in high-stakes situations. What You Will Do ATAK Plugin Development: Lead the design, creation, and field deployment of custom ATAK (Android Team Awareness Kit) plugins. These plugins embed Ditto’s data synchronization into the primary situational awareness tools used by warfighters. Android-Native Integrations: Build and optimize Android applications and services for tactical end-user devices. Ensure these solutions work reliably in disconnected, intermittent, and low-bandwidth (DIL) conditions. Integration Architecture: Design the full integration between Ditto’s platform and the broader TAK ecosystem. Define data contracts, API boundaries, and synchronization patterns to enable smooth interoperability with third-party systems and services. Real-Time Issue Resolution: Serve as the first line of technical support, diagnosing and fixing application, integration, and data-flow issues as they happen in the field. Location Remote, with preference for candidates based in Atlanta, Austin, San Francisco, or Seattle.

As a Senior Software Engineer within the Public Sector team at Scale AI, you will play a pivotal role in creating foundational products that empower forward-deployed teams to develop advanced agentic capabilities across various domains. Your responsibilities will include designing and building robust systems to ingest and process federal datasets, facilitating real-time decision-making in challenging environments. Our innovative solutions encompass:Establishing multi-layered guardrails around autonomous agentsEnhancing data retrieval processes for agentsCoordinating fleets of asynchronous agentsAutomatically notifying users of data anomaliesProviding transparency into how agents reach their conclusionsIn this role, you will lead the development of either a vertical feature or a horizontal capability, from defining requirements in collaboration with stakeholders through to final implementation and acceptance.Your core responsibilities include:Designing and implementing scalable backend systems and distributed architectures tailored for Federal clients.Managing the entire feature development lifecycle, from requirement gathering to deployment on classified networks.Overseeing the orchestration of asynchronous agent fleets to fulfill mission objectives.Engaging directly with customers to translate their mission needs into actionable technical requirements.Maintaining communication with stakeholders to ensure that implementations meet established acceptance criteria.Conducting technical reviews and assessing potential risks within machine learning infrastructure and model serving.Influencing the platform roadmap by delivering technical specifications for Federal product solutions.

Join Cloudflare as a Senior Named Solutions Engineer specializing in the Public Sector. In this pivotal role, you will leverage your technical prowess and strong communication skills to deliver tailored solutions that meet the unique needs of governmental and public institutions. You will work collaboratively with various teams to drive successful outcomes and ensure that our clients receive the highest level of service and support.Your responsibilities will include engaging with stakeholders to understand their requirements, designing and implementing solutions, and providing ongoing technical guidance. You will also play a key role in educating clients about our products and services, ensuring they can maximize their use of our cutting-edge technology.

PagerDuty (NYSE: PD) is at the forefront of Digital Operations Management, empowering organizations of all sizes to ensure a flawless digital experience for their customers consistently. With PagerDuty, teams can swiftly identify issues and leverage real-time insights to bring together the right stakeholders for faster problem resolution and future prevention. Over 13,000 organizations, including 60 of the Fortune 100, trust us to drive success in Digital Transformation, Cloud Migration, and DevOps Modernization. Our esteemed clients include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. We are rapidly expanding our platform, harnessing AI/ML and Automation to increase adoption across Development, IT, Customer Service, Security, and various other teams within organizations.The Senior Principal Customer Success Manager plays a vital role in engaging with key stakeholders at customer organizations, building and nurturing robust relationships to accelerate their digital transformation journey. The ideal candidate will possess the qualifications outlined below and be open to traveling up to 25% of their time for in-person customer engagements. Customer Success Managers will work closely with clients of varying market segments, sizes, solution complexities, and lifecycle stages, tailoring their approach based on specific customer needs.

Join Scale AI, a leader in artificial intelligence solutions, as we rapidly expand our Public Sector division. Our mission is to empower government agencies in leveraging AI for national security and public operations. We are seeking a proactive Field Engineering Manager to lead our field engineering teams on federal AI projects. In this pivotal role, you will have a direct impact on significant revenue growth by fostering strong relationships with our key public sector clients and ensuring their satisfaction and loyalty to Scale AI. This position is perfect for a technical leader who enjoys team management while remaining engaged with cutting-edge technology and solving impactful challenges within the U.S. government.As a Field Engineer, you will be a software engineering generalist, skilled in client engagement and adept at translating ambiguous requirements into robust, production-grade solutions alongside our Product, Engineering, and Delivery teams. You will possess a deep understanding of Scale's products and codebase, as well as a broad technical knowledge of Generative AI systems, APIs, networking, and data engineering. Your ability to build strong relationships and manage projects will be crucial as you deliver technical solutions and nurture your team’s growth.Your role will encompass a balance of technical planning and execution (50%) alongside people management and team development (50%), overseeing a team of 6-8 engineers. You will collaborate across functions with product, engineering, security, and delivery teams to ensure compliance with federal regulations and security standards.Daily Responsibilities:Engage with customers in field engineering, focusing on technical development and solution delivery (50%)Manage and mentor a growing engineering team (50%)Key Responsibilities:Recruit and build a high-performing engineering team.Enhance engineering productivity through guidance, mentorship, and technical leadership on Generative AI projects.Collaborate with cross-functional teams to design and execute a strategic roadmap based on customer needs.Work directly with clients to identify their challenges and convert them into tailored workflows using Scale's platform.Be open to approximately 25% travel or potential relocation to key customer locations.Collaborate with cross-functional teams to define the vision for backend solutions tailored to government agency requirements.

Role Overview Front Careers is looking for a Senior Customer Success Manager based in San Francisco, CA. This role focuses on helping clients reach their goals and get the most out of our services. The position calls for a seasoned customer success leader who can shape and execute strategies that increase satisfaction, strengthen relationships, and support retention. What You Will Do Lead and mentor a team of customer success professionals Work closely with teams across the company to align on customer needs and solutions Analyze customer data to improve the client experience and optimize their journey Oversee onboarding for new clients and provide ongoing support as they grow with us

The Senior Machine Learning Engineer at Scale AI is tasked with harnessing advanced methodologies in generative AI, computer vision, reinforcement learning, and agentic AI to enhance our product offerings and streamline the customer experience in live environments. Our machine learning engineers utilize a robust internal infrastructure and unparalleled access to extensive datasets to drive significant improvements for our clients. As part of the Public Sector Machine Learning team, you will be at the forefront of deploying innovative models to critical government systems through groundbreaking products such as Donovan and Thunderforge. Our work encompasses various modalities, with a strong emphasis on large language models and computer vision. On the LLM front, we are developing sophisticated agentic systems designed to address intricate operational and planning challenges for government entities. This involves creating agent frameworks that interface with custom retrieval systems and production APIs, alongside evaluation tools for assessing and refining agent performance. Additionally, we are pioneering research in reinforcement learning for agentic LLMs, successfully deploying these innovations in real-world operational contexts. In the realm of computer vision, we are focused on training advanced models to boost labeling throughput and automate perception tasks. Our initiatives include developing large-scale fine-tuning pipelines, training models across diverse modalities, and creating adaptable vision foundation models to support a variety of defense applications.

At Ripple Labs Inc., we are pioneering a future where value transfer is as seamless as information exchange. Our ambitious vision is already becoming a reality. Through innovative cryptocurrency solutions tailored for financial institutions, businesses, governments, and developers, we are transforming the global financial landscape and fostering economic equity and opportunity for individuals across the globe. Join a passionate team where you can thrive, enhance your skills, and make a meaningful impact.If you aspire to witness your contributions firsthand and unlock extraordinary career development prospects, come aboard as we create tangible value in the real world.THE ROLE:The Senior Manager of Customer Success is integral to Ripple, responsible for driving revenue growth and product adoption within our customer ecosystem. This role will emphasize strengthening customer relationships by scaling payment volumes, implementing our custody solutions, and identifying opportunities for cross-selling Ripple’s suite of enterprise-grade products.KEY RESPONSIBILITIES:Develop a thorough understanding of each customer’s technical infrastructure, organizational structure, decision-making processes, ambitions, and needs.Act as a trusted advisor and advocate for Ripple, empowering customers to harness Ripple’s full potential and contribute to the creation of innovative solutions.Conduct financial, business, and value analyses, demonstrating the ability to interpret and assess key financial objectives (e.g., cost reductions, revenue growth).Identify upselling and cross-selling opportunities, guiding them towards successful deal closure while collaborating with cross-functional teams.Lead strategic initiatives while working closely with various teams (Engineering, Technical Services, Sales, Business Development, Finance, Product Marketing, and Legal) to creatively resolve complex challenges unique to each client.Gather and relay customer and market feedback concerning Ripple’s value proposition, ensuring it is communicated effectively across the organization.Champion and advocate for internal process enhancements within Ripple.QUALIFICATIONS:Fluency in English; proficiency in Spanish is a plus.10+ years of experience in customer-facing roles within financial institutions or FinTech/crypto organizations.Proven expertise in managing multiple stakeholders in complex environments.Demonstrated success in navigating upsell and cross-sell opportunities.

Join Us in Combating the Escalating Wildfire Crisis with Cutting-Edge AI and IoT Solutions!About UsThe Challenge: Time is of the essence when it comes to wildfire response. As climate change exacerbates the severity of wildfires—resulting in extended fire seasons, drier conditions, and stronger winds—the risk to communities increases significantly. Currently, the majority of wildfires are detected by bystanders and reported through 911, leading to delays of hours in identifying a fire's location and size before first responders can be dispatched. Fire authorities urgently need a faster mechanism to detect, confirm, and locate fires to swiftly act and prevent small incidents from escalating into catastrophic infernos.About Pano AI: We are a rapidly growing hybrid-remote startup with over 150 dedicated employees, based in San Francisco. Pano AI is at the forefront of early wildfire detection and intelligence, providing fire professionals with the tools they need to respond more efficiently and safely. By integrating advanced hardware, software, and artificial intelligence into a user-friendly web platform, we utilize a network of ultra-high-definition, 360-degree cameras situated at elevated locations along with satellite and other data feeds to deliver real-time insights regarding regional threats. Our mission is to empower fire authorities to intervene before new ignitions develop into larger fires.Pano AI has been recognized as one of TIME's 100 Most Influential Companies of 2025. We were also featured in MIT Technology Review as one of the top 15 climate tech companies to watch in 2024, and Fast Company named us one of the Top 10 most innovative companies in AI for 2023. Our work has also been highlighted in prestigious publications like the Wall Street Journal and Bloomberg.

FieldAI is at the forefront of revolutionizing the interaction between robots and the real world. Our mission is to develop risk-aware, reliable, field-ready AI systems that tackle some of the most challenging problems in robotics, thereby unlocking the full potential of embodied intelligence. Rather than depending solely on off-the-shelf solutions or transformer-only architectures, we adopt a pragmatic approach that fuses cutting-edge research with real-world application. Our solutions are currently implemented on a global scale, and we continually enhance performance through rapid iterations driven by actual field usage. Based in San Francisco, our dedicated team is focused on delivering FieldAI’s innovative technology to our customers through effective sales, customer success initiatives, and solutions engineering. We work closely with clients to comprehend their operational requirements, translate real-world challenges into practical robotics solutions, and facilitate successful technology adoption in complex, unstructured environments.We are searching for a Senior Customer Success Manager who will take charge of strategic customer relationships within our construction sector accounts, ensuring the effective adoption of FieldAI’s technology in the field. This position blends relationship management, operational problem-solving, and cross-functional execution. You will be a trusted partner to our customers, guiding them through deployments, promoting technology adoption, resolving issues, and ensuring they derive measurable value from our robotics platform.This role is ideal for someone who thrives in fast-paced customer environments and is eager to play a pivotal role in scaling customer success at a pioneering robotics company. The ideal candidate will be invigorated by the prospect of establishing deep customer partnerships, tackling complex operational challenges, and serving as the voice of the customer internally as FieldAI expands its footprint in the construction market.

As the Mission Software Engineering Manager for Scale AI’s rapidly growing Public Sector division, you will be a pivotal member of our innovative Federal Engineering team. In this role, you will help government agencies leverage AI for essential national security, defense, and public missions. Your expertise will be vital in designing and implementing robust solutions that seamlessly integrate with our scalable, high-performance platform, enabling our customers to enhance their workflows effectively.Key Responsibilities:Build and mentor a high-performing engineering team dedicated to Generative AI projects.Boost engineering efficiency by providing technical leadership and guidance.Work collaboratively with cross-functional teams to define and execute a strategic roadmap.Engage directly with customers to translate their challenges into actionable features within Scale’s platform.Be prepared for approximately 25% travel or potential relocation to key customer locations.Partner with cross-functional teams to create backend solutions tailored for government agencies operating in secure environments.Oversee end-to-end data integrations, ensuring seamless synchronization between customer data and Scale’s platform.Deploy and maintain Scale software solutions on customer sites.Collaborate closely with customers to develop features that drive satisfaction and loyalty.Construct reliable backend systems that empower customers to accelerate their AI initiatives.Actively participate in customer engagements, working with stakeholders to comprehend requirements and deliver innovative solutions.This position requires a current TS/SCI security clearance or the capability to obtain one.

Join Cloudflare as a Senior Solutions Engineer focusing on the Public Sector Federal team. In this pivotal role, you will harness your expertise in solutions engineering to deliver innovative cloud solutions to federal clients. You will collaborate closely with cross-functional teams to understand client needs and craft tailored solutions that address their unique challenges.Your primary responsibilities include engaging with customers to gather requirements, presenting technical solutions, and ensuring successful implementations, while also providing ongoing support to maximize customer satisfaction.

About Ditto Ditto builds technology that keeps data connected at the edge, no matter the network conditions. Our peer-to-peer synchronization engine helps developers create real-time applications that work reliably, even in stadiums, airplanes, or remote military bases where internet access is limited or unavailable. With over $145 million in funding and partnerships with organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto supports mission-critical operations in aviation, retail, travel, hospitality, and defense. As a fast-growing startup, we value a diverse and inclusive team to help solve complex connectivity challenges worldwide. Role Overview Ditto is looking for an experienced Engineering Manager to lead our Forward Deployed Engineers (FDE) team, focusing on public sector clients. This is a customer-facing leadership role that blends technical depth with enterprise project delivery. The FDE team works closely with key customers, tackling integration challenges, building proof-of-concepts, supporting adoption, and channeling customer needs back to Ditto’s product and engineering groups. The manager will mentor engineers and act as a technical partner, helping Ditto deliver strong results in complex public sector environments. What You Will Do Lead, develop, and retain a team of Forward Deployed Engineers supporting enterprise and public sector customers. Set high standards for technical quality and customer engagement within the FDE team. Work closely with Sales, Customer Success, and Product teams to align engineering efforts with strategic account goals. Provide hands-on technical guidance on Ditto integrations, edge deployments, and architecture, including air-gapped, disconnected, and classified environments. Oversee project delivery: define scopes, manage workloads, remove blockers, and help clients achieve their objectives. Lead recruitment, onboarding, and career growth for FDE team members. Develop scalable processes, playbooks, and tools to improve team efficiency as the customer base grows. Champion the technical needs of public sector customers within Ditto. Location Remote. Candidates based in Atlanta, Austin, San Francisco, or Seattle are encouraged to apply.

Socure specializes in real-time identity verification, supporting businesses, government agencies, and individuals in preventing fraud before it occurs. The team addresses complex issues that influence the future of identity verification worldwide. The Senior Strategic Customer Success Manager position is based in San Francisco, CA and focuses on Socure’s largest enterprise clients. The role centers on building strong relationships with executive stakeholders, aligning on business objectives, and ensuring clients realize meaningful value from Socure’s solutions. Key Responsibilities Serve as a trusted advisor to major enterprise customers, emphasizing strategic alignment and long-term partnership. Collaborate with Account Executives to support renewals and identify upsell opportunities. Work alongside Solution Consultants to drive adoption and deliver strong customer outcomes. Lead executive business reviews, participate in governance forums, and coordinate cross-team alignment efforts. Spot and address potential risks, improve transparency, and foster lasting trust with enterprise clients. Who Succeeds in This Role Individuals who take ownership and adapt to evolving situations. Critical thinkers who tackle customer challenges with accuracy and care. Collaborative team players who set and uphold high standards. This position suits those interested in shaping the future of identity verification and working closely with enterprise clients in a collaborative environment.