Customer Success Manager - EMEA

Role overview The Client Success Manager for the EMEA region at instanda plays a key role in helping clients get the most from the instanda platform. The position emphasizes building strong working relationships, providing thoughtful guidance, and encouraging clients to make effective use of instanda’s technology. What you will do Support clients across the EMEA region as they use the instanda platform Develop and maintain trusted partnerships with client teams Offer strategic advice to help clients reach their business goals Encourage adoption and effective use of instanda’s solutions Work to ensure client satisfaction and ongoing engagement Location London, England, United Kingdom

Are you a seasoned leader in Customer Success, eager to elevate our global customer relationships? Have you successfully managed high-performing, international teams that achieve measurable results and provide exceptional experiences? If so, we want to connect with you!Your Role and Impact:As the Regional Manager of Customer Success for EMEA & APAC, you will oversee a team of 10 Customer Success Managers (CSMs) and a portfolio of key accounts, collaborating with our most significant customers in two rapidly growing regions.Reporting directly to the Global Director of Customer Success, you will shape strategies, drive operational excellence, and enhance performance across both regions. Your focus will be ensuring customers derive substantial value from Elliptic’s blockchain analytics solutions, fostering strong retention, expansion, and advocacy.This role demands collaboration and strategic influence, contributing to product direction, scaling best practices across regions, and aligning your team’s efforts with overarching business goals. You will cultivate a cohesive, customer-centric culture while respecting local market dynamics and time zones.Key Responsibilities:Manage a select group of key accounts, ensuring their health and success with our products, while securing renewals and expanding Annual Recurring Revenue (ARR).Mentor, manage, and develop a geographically distributed team of Customer Success Managers across EMEA and APAC.Design and implement regional Customer Success strategies that align with our global vision while addressing regional market demands.Collaborate with the Global Director of Customer Success to establish goals, monitor key performance metrics (NDR, GDR, churn), and promote global consistency.Assist CSMs in managing high-value strategic accounts, ensuring customer adoption, retention, and growth.Develop scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization.Work alongside cross-functional stakeholders, including Sales, Product, Operations, and Marketing, to ensure seamless customer experiences.Act as the voice of our global customers by gathering regional insights to inform product roadmaps.Drive continuous process improvements, tools, and playbooks across both regions.

About Iru Iru is an innovative AI-driven security and IT platform that empowers some of the world's fastest-growing companies to protect their users, applications, and devices. Designed for the AI era, Iru seamlessly integrates identity and access management, endpoint security, and compliance automation—streamlining IT and security processes to restore control and efficiency. Supported by leading technology investors, including General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital, Iru secured $100 million in funding from General Catalyst in July 2024, raising the company’s valuation to an impressive $850 million. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, and we proudly collaborate with industry titans such as ServiceNow and AWS. Recognized for our commitment to employee engagement and satisfaction, Iru was listed among Forbes’ America’s Best Startup Employers for 2025.The OpportunityAs a Customer Success Manager at Iru, you will serve as a vital partner to strategic enterprise clients across the EMEA region, facilitating their long-term success and value realization. In this role, you will be a trusted advisor to senior stakeholders, guiding organizations in modernizing their IT and security frameworks through Iru’s comprehensive platform.This position is based in London and follows a hybrid work model, requiring in-office attendance from Tuesday to Thursday.You will oversee intricate, multi-country accounts, playing a pivotal role in enhancing Iru’s reputation throughout the region. Success in this position entails driving client retention and expansion within key accounts while adeptly managing regional complexities and delivering quantifiable business results.

About Notabene Notabene is focused on improving how money moves across the digital economy, with an emphasis on compliance and efficiency. Based in London, the team is expanding its reach across the EMEA region, supporting clients in the crypto industry. Role Overview: Customer Success Manager (EMEA) The Customer Success Manager plays a central part in supporting Notabene’s mission. This role manages and grows client accounts, shapes customer satisfaction strategies, and ensures clients reach their business objectives with Notabene’s products and services. What You Will Do Oversee the entire post-sales customer lifecycle, from onboarding through renewal and upsell. Build and maintain strong, long-term relationships with client stakeholders. Monitor and report on customer success metrics to ensure ongoing satisfaction. Guide clients through Travel Rule Compliance initiatives, offering expertise and support. Identify and pursue upsell opportunities, developing strategies to grow your accounts. What Success Looks Like Improved net retention rates within your managed accounts. Demonstrated in-depth knowledge of Notabene’s product suite and the broader industry. Recognition from customers as a reliable and trusted partner. Effective handling of commercial discussions, risk identification, and successful renewals and expansions. Why Join? This position offers the chance to contribute to a vital function supporting Notabene’s growth in the crypto sector. The Customer Success team is instrumental in driving both customer and business success across the EMEA region.

Job PurposeAs a Customer Success Manager (CSM) at Unily, you will leverage your experience to build strong partnerships with our clients, ensuring they realize the full value of our innovative products. Your role is crucial in enhancing client retention, satisfaction, revenue growth, advocacy, and product adoption. You will collaborate independently with various stakeholders, both within Unily and the client organizations. Ideal candidates will possess a perfect blend of relationship management skills and commercial insight, demonstrating structure, focus, adaptability, and a willingness to share their expertise with team members. Acting as the voice of the customer internally, you will also represent Unily positively within client businesses.Main Responsibilities:Serve as the primary contact for a designated portfolio of customers across diverse sectors, establishing a trusted advisor relationship and advocating for the customer within the organization.Collaborate with clients to define critical goals and key performance indicators to measure success.Guide customers towards achieving success and increasing product adoption by understanding their vision and providing tailored advice.

New Relic, Inc. seeks a Regional Marketing Manager for EMEA, based in Dublin or London. This position focuses on shaping and executing marketing strategies to expand the company’s presence and deepen customer relationships across Europe, the Middle East, and Africa. Key responsibilities Create and adapt marketing plans that address the unique needs of EMEA markets Lead campaign execution to drive business objectives and raise brand awareness Collaborate with colleagues from multiple departments to align marketing activities Review market trends and customer data to improve product and service positioning Use digital marketing, content strategy, and analytics to help meet growth goals Requirements Proven experience managing regional marketing, preferably within EMEA Expertise in digital marketing, content creation, and analytics Ability to analyze market trends and interpret customer insights Comfort working within cross-functional teams

Our Mission & Values:At Drata, we empower organizations to build and maintain the trust of their users, customers, partners, and prospects. We serve as the proof layer demonstrating that exceptional companies are worthy of the trust they seek to cultivate.Our core principles guide our actions daily. Built on Trust emphasizes the importance of consistency. We Act with Integrity by adhering to ethical standards. Our Customer-Obsessed focus positions those we serve at the heart of our endeavors. With a Competitive Fire, we strive to exceed expectations. Embracing Diversity enriches our perspectives, leading to innovative solutions. Prioritizing Automation First enables us to optimize resources and drive efficiency.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner‑Operator Mentality): Take ownership of your work, continuously improve, and deliver exceptional results.Move at Drata Speed (Precision & Velocity): Make swift decisions, learn quickly, and create immediate impact.Stay Mission-Driven (Customer‑Obsessed): Challenge the status quo, deliver value, and maintain an insatiable hunger for improvement.If you thrive in an environment that empowers you, energizes you, and allows you to collaborate with intelligent, mission-focused individuals, you will find a home here.Why Join The Drata Team?Experiencing the Driver’s Mindset in action is the best way to understand it. We are an award-winning, mission-driven team of 600+ individuals globally, united by a culture that values trust, speed, and continuous growth.See the Speed: Watch our CEO, Adam Markowitz, discuss our remarkable growth journey from $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page to read employee testimonials about our collaborative environment and growth opportunities.Experience the Impact: Discover why we consistently feature on Fortune's Best Workplaces lists.Connect with Us on Social Media: LinkedIn - follow us for updates...

About PantheonPantheon is a leading WebOps platform that empowers organizations to harness the open web, hosting over 300,000 websites for esteemed clients such as Google, Princeton, Salesloft, and Doctors Without Borders. Each day, thousands of developers and marketers utilize our innovative platform to create, adapt, and scale WordPress and Drupal sites, reaching billions of users worldwide. Our multitenant, container-based architecture allows organizations to manage all their websites seamlessly from a single dashboard. Renowned organizations, including Clorox and the United Nations, achieve outstanding results through accelerated development and real-time publishing with Pantheon’s collaborative workflows.The RoleAs an EMEA Customer Success Manager, you will manage a portfolio of high-value clients, ensuring the delivery of measurable business outcomes throughout the customer lifecycle. You will focus on customer retention, growth, and cross-selling opportunities, while developing and executing strategic account plans. Acting as the primary advocate for your customers, you will align their business and digital objectives with the value offered by Pantheon’s platform.Your role will involve leveraging relationship management skills, data analytics, and operational excellence to guide customers through transitions, optimize platform adoption, and secure long-term success for both the customer and Pantheon.This position is highly collaborative, requiring close coordination with Sales, Marketing, Product, Support, and Services teams to deliver a consistent, high-quality, and outcome-driven experience for our customers.What You'll DoCore ResponsibilitiesOversee comprehensive customer lifecycle management—from onboarding through to renewal and expansion.Manage a portfolio of enterprise accounts, crafting engagement strategies tailored to customer needs, scale, and growth potential.Conduct strategic success planning, stakeholder mapping, and executive business reviews to align and achieve customer objectives.Monitor customer health signals, usage data, and sentiment to proactively identify risks, opportunities, and actionable insights.Implement lifecycle programs and playbooks designed to enhance adoption, value realization, satisfaction, and retention.Maintain precise documentation of activities, insights, and outcomes in CRM and customer success platforms.Growth & Expansion ResponsibilitiesDrive commercial outcomes within your portfolio, identifying, prioritizing, and executing expansion opportunities.Utilize data, product signals, and customer insights to discover upsell or cross-sell opportunities.

Role overview Pylon Labs is looking for a Customer Success Manager (EMEA Lead) to join the team in London. This position focuses on building strong client relationships and guiding the customer experience across the EMEA region. The role combines direct client work with leadership responsibilities for the regional customer success team. What you will do Set direction and priorities for customer success in EMEA, leading the regional team. Engage directly with clients to understand their objectives and help them achieve value from Pylon Labs products and services. Create and update strategic account plans that reflect each client’s needs. Organize and lead regular check-ins with key accounts to track satisfaction and resolve issues. Identify upsell and cross-sell opportunities based on client feedback and usage trends. Build lasting partnerships that encourage retention and business growth. Location This role is based in London, UK, and supports clients throughout the EMEA region.

Join Harvey as a Mid-Market Customer Success Manager for the EMEA region and be a pivotal part of our dynamic team. In this role, you will be responsible for ensuring the success and satisfaction of our mid-market clients. You'll leverage your expertise to build strong relationships, drive product adoption, and deliver exceptional service.

Join our passionate team at Climate Action as a Client Success Manager, where you will play a crucial role in ensuring our clients achieve their sustainability goals. You will be the primary point of contact for our clients, guiding them through our services and providing exceptional support to help them maximize their impact.

Join our dynamic team at Released as a Technical Account Manager for the EMEA region. In this pivotal role, you will be the primary point of contact for our esteemed clients, ensuring their technical needs are met and exceeded. You will facilitate communication between clients and our internal teams, driving customer satisfaction and technical success.Your ability to understand complex technical challenges and deliver tailored solutions will be key to helping our clients thrive. If you are passionate about technology and client success, we want to hear from you!

About DeepL DeepL builds AI-driven language solutions trusted by over 200,000 business clients and millions of users worldwide. Since 2017, our team has grown to more than 1,000 employees, with support from investors including Benchmark, IVP, and Index Ventures. Our platform offers human-like translation, advanced writing tools, and real-time voice translation, serving users in 228 countries. Our Mission and Culture We aim to lead in trusted AI technology, creating products that improve communication and help people connect. Our team values innovation, growth, and well-being. Employees often highlight our supportive culture and the real-world impact of our technology. Learn more about our work and team on LinkedIn, Instagram, and the DeepL Blog. Role Overview: Renewal Success Manager - EMEA Region Based in London, the Renewal Success Manager plays a key role in managing customer contract renewals across the EMEA region. This position focuses on building strong relationships, ensuring customers see ongoing value, and supporting long-term commercial partnerships. The Renewal Success Manager guides clients through the renewal process, aiming to retain and grow DeepL’s business relationships.

Join Harvey as the Head of Customer Success for the EMEA region, where you will lead our efforts in delivering exceptional customer experiences. You will be responsible for developing and implementing customer success strategies that foster long-term relationships with our clients, ensuring they achieve maximum value from our solutions.This role will involve collaboration with cross-functional teams to drive customer engagement and retention, while also identifying opportunities for growth within existing accounts.

About DroneDeployDroneDeploy revolutionizes field teams through the integration of robotics and AI. As the sole reality capture platform that merges robotic automation, AI agents, and a cohesive system, DroneDeploy empowers vital industries to function with agility and assurance.From construction and energy to agriculture, the world's foremost companies utilize DroneDeploy to streamline field operations, enhance safety, and accelerate informed decision-making. By fusing aerial drones, 360 and fixed cameras, ground robots, and proprietary AI, we equip stakeholders—ranging from the field to the boardroom—with the advantages of automation and visual intelligence.At DroneDeploy, we thrive in a predominantly remote-first culture that values innovation and impactful work. Recognized as one of the Best Places to Work in the SF Bay Area and hailed as one of America's Great Places to Work, what distinguishes us is the opportunity to tackle real-world challenges using cutting-edge technology alongside dedicated team members. Our mission-driven team is bold and committed to creating something significant, fostering an environment where diverse perspectives inform sound decisions, and personal and professional growth is woven into the experience. Whether through flexible schedules, family-friendly benefits, or our strong history of internal promotions, we invest in our people as much as we do in our products. If you're eager to contribute to something ambitious, genuine, and transformative, you'll find your place at DroneDeploy.About the Role:As a Customer Success Manager, you will play a pivotal role in enabling customers post-sales, fostering adoption within their organizations, and ensuring high retention and account growth. You will leverage your strong relationship-building skills, strategic acumen, product knowledge, technical proficiency, and empathy to drive customer success.In this role, you will partner closely with customers as a trusted advisor, product expert, and advocate, facilitating meaningful product adoption to bolster customer retention and long-term value. Your contributions will be crucial in helping customers fully realize the benefits of DroneDeploy's platform.Candidates should possess a background in customer success within data-driven, automation, or AI-focused SaaS platforms. Familiarity with GIS, photogrammetry, reality-capture tools (drones, 360° cameras), and APIs would be advantageous. Strong coordination skills and the ability to collaborate effectively with customers and internal teams across time zones are essential.

Role Overview Anaplan is seeking a Partner Success Director for the EMEA region, based in London. This leadership role focuses on building and maintaining strong relationships with partners, helping them succeed as they work with Anaplan’s planning platform. What You Will Do Guide partners through integrating and using Anaplan’s platform Support partners in improving their operational capabilities Work closely with collaborators to achieve shared goals Serve as a strategic advisor to ensure partner success What We Look For Experience leading partner relationships in a technology or SaaS environment Strategic thinking and a collaborative approach Strong communication and relationship-building skills Ability to deliver results through teamwork This position is based in London and covers the EMEA region.

At Anaplan, we pride ourselves on being a team of innovators dedicated to transforming business decision-making through our cutting-edge AI-driven scenario planning and analysis platform. Our goal is to empower customers to stay ahead of the competition and navigate the marketplace with confidence.What binds Anaplanners across different teams and regions is our unwavering commitment to our customers’ success and our vibrant Winning Culture.Our esteemed clientele includes notable Fortune 50 companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global organizations that trust our premier platform.Our Winning Culture fuels our innovative teams. We celebrate diverse perspectives and ideas, act as leaders regardless of our titles, strive to achieve ambitious objectives, and relish in celebrating our victories – both great and small.Guided by principles of strategic leadership, values-driven actions, and disciplined execution, you will find inspiration, connection, growth, and recognition here. Embrace your uniqueness and join us in shaping the future – together!Anaplan is seeking a motivated and dynamic Customer Success Operations Manager to join our EMEA Customer Success Operations Organization. In this pivotal role, you will oversee the daily operations for one of our most rapidly expanding regions. Your leadership will be crucial in driving strategic projects that refine our post-sales processes, enhance operational efficiency, and yield impactful outcomes throughout the organization. You will serve as a trusted advisor to the Customer Success Vice President for the EMEA region, equipping our post-sales team to meet ambitious targets while fostering continuous improvement and transformative change.Your Role and ResponsibilitiesDriving Change & Business Outcomes:Evaluate existing post-sales operations processes to pinpoint opportunities for enhancement and innovation.Implement strategic initiatives aimed at boosting post-sales productivity, improving forecast accuracy, and increasing pipeline visibility.Collaborate with post-sales leadership to craft strategies for scaling operations and achieving revenue goals.Act as a catalyst for change by introducing new tools, technologies, and methodologies to elevate post-sales performance.Customer Success Operations Support:Oversee the design, implementation, and optimization of post-sales processes, tools, and systems.Provide strategic insights and support to enhance operational workflows and achieve organizational objectives.

About Harvey Harvey brings together AI technology, an enterprise platform, and deep industry experience to reshape legal and professional services. With over 1,000 clients in more than 60 countries, Harvey is growing quickly and backed by leading investors. The team is committed to high standards and works closely with customers to solve complex problems, supporting both personal and professional growth along the way. Based in London, Harvey’s environment rewards initiative and ownership. Team members collaborate directly with clients at all levels, from executives to engineers, and play a key part in shaping the company’s future. Role Overview The Major Customer Success Manager, EMEA, guides Harvey’s largest clients through every stage of their partnership. This position focuses on supporting elite law firms, Fortune 500 businesses, and top asset managers as they adopt Harvey’s technology. Acting as a trusted advisor, the Major Customer Success Manager helps clients embed Harvey’s platform into their daily operations, shares industry knowledge, and relays client feedback to shape the product roadmap. What You Will Do Client Relationship Management: Serve as the main point of contact for major clients, using a consultative approach to strengthen relationships and deliver value. Strategic Implementation: Lead the integration of Harvey’s platform into client workflows, making sure adoption is smooth and clients get the most from AI capabilities. Customer Health Monitoring: Track account health using key performance indicators, address issues early, and take action to support long-term client success and retention. Training & Enablement: Promote Harvey’s benefits through direct user engagement and work with Legal Product Specialists to support effective adoption.

Role overview AssembledHQ is hiring an Account Executive in London to support business growth throughout the EMEA region. The position centers on developing strong client partnerships, finding new sales opportunities, and contributing to the company’s expansion efforts. What you will do Identify and pursue new business opportunities across EMEA Manage and expand relationships with existing clients Collaborate with internal teams to ensure clients receive excellent service Create and implement sales strategies that align with company objectives Requirements Clear and effective communication skills Background in building and maintaining client relationships Experience planning and executing sales tactics Comfort working alongside colleagues from different teams