Customer Success Manager - EMEA at Drata | London

Woven Capital serves as Toyota's dynamic venture capital arm, concentrating on the evolution of mobility—transforming how people, goods, information, and energy traverse our world. With a robust fund of $1.6 billion, we invest in pioneering companies that are reshaping mobility, enhancing emerging technologies, and fostering decarbonization and sustainability efforts. Our mission connects groundbreaking innovators to Toyota's expansive global platform, reinforcing the company's current capabilities while paving the way for new opportunities in the future.About the RoleAs part of Woven Capital's Portfolio Success team, we are dedicated to amplifying the impact of our investments by connecting innovative startups with Toyota's vast ecosystem. By working collaboratively with portfolio companies and various Toyota business units, we cultivate strategic partnerships that foster mutual growth and expedite the future of mobility.We are in search of a highly motivated Portfolio Success Manager to uncover strategic challenges and opportunities within Toyota and its affiliated companies, identify synergies with startups, and facilitate engagements that unlock commercial potential. Positioned at the crossroads of venture capital and corporate innovation, you will support the investment team on selected ventures while acting as a catalyst for collaboration.The ideal candidate is a results-driven, entrepreneurial individual with strong project management skills, capable of overseeing initiatives from conception to execution. You thrive in evolving environments, utilizing exceptional interpersonal and communication abilities to establish trust with diverse stakeholders. You are invigorated by the chance to transform strategic partnerships into impactful outcomes. Ultimately, your contributions will be vital in advancing open innovation at Toyota by linking the world’s most promising innovators with an esteemed automotive brand.

About AQR Capital Management AQR is an esteemed global quantitative investment management firm that stands at the intersection of economics, behavioral finance, data, and technology. Since its establishment in 1998, AQR has been on a relentless quest to understand market dynamics and leverage that knowledge to enhance our clients' portfolios. We provide a diverse array of traditional long-only and alternative investment strategies across equity, macro, arbitrage, and multi-strategy solutions to a global clientele. At AQR, we cultivate an environment of academic excellence, intellectual integrity, and a steadfast commitment to uncovering the truth. We encourage our team to question assumptions and embrace a spirit of collaboration, transparency, and openness to innovation. The Team The Portfolio Solutions Group operates within AQR’s Business Development department. Our mission is to tackle the broader portfolio challenges faced by our clients and the investment community at large by producing innovative thought leadership, including research papers and presentations, as well as conducting custom analyses for clients on various asset allocation and investment selection issues. Your Role We are in search of a Portfolio Solutions Associate who will assist in developing and delivering tailored analyses across a wide array of investment topics and asset classes, while also providing support for whitepapers and presentations aimed at AQR clients. Support senior members of the Portfolio Solutions Group in enhancing relationships with investors through insightful analysis and thought leadership. Develop and maintain analytical tools using Excel and/or Python. Conduct a variety of customized portfolio analyses in response to client inquiries. Cultivate a robust understanding of AQR products and multi-asset classes, demonstrating enthusiasm for the broader field of investing. Collaborate with various AQR teams (sales, marketing, research, portfolio management) across diverse projects, including asset class modeling, tool/infrastructure development, content creation, and distribution of white papers. Create and update high-quality presentation materials. What You’ll Bring A Bachelor’s or Master’s degree in Economics, Finance, Business, or a quantitative science/engineering discipline from a top-tier university is preferred. Other degrees with relevant work experience may also be considered. 3-5 years of pertinent post-undergraduate experience in a related field.

Company Overview:Founded in 1983, Caxton Associates is a distinguished global trading and investment firm, boasting offices in major financial hubs including London, New York, Monaco, Singapore, and Dubai. Our core mission is to expertly manage both client and proprietary capital across a diverse array of liquid global hedge fund strategies. With a strong commitment to alpha generation, we leverage our broad trading mandate to navigate global markets and instruments effectively.The Role:We are actively searching for seasoned Portfolio Managers with experience across various strategies, including but not limited to:Discretionary MacroEmerging Markets MacroEquity Long/ShortEvent-DrivenFixed Income Relative ValueMedium-Frequency SystematicCommoditiesIn this pivotal role, you will manage a substantial capital allocation, apply rigorous risk management techniques, and thrive in our collaborative, research-centric environment. We prioritize teamwork, encouraging ongoing discussions about macroeconomic trends, geopolitical shifts, and financial market dynamics. We seek professionals capable of providing unique insights within their investment domain and contributing to the firm's overarching strategic vision, harnessing collective expertise to drive alpha generation.Key Responsibilities:Independently oversee a significant capital allocation by formulating, executing, and monitoring an alpha-oriented investment strategy.Develop portfolios that aim to achieve asymmetric returns with minimal correlation to traditional markets by leveraging variant market perspectives.Implement comprehensive risk management, consistently evaluating the value of all positions and investment hypotheses.Collaborate within a global team, enhancing and benefiting from shared insights and collective knowledge.Adhere strictly to all industry regulations and internal risk management protocols.

Company Overview:Founded in 1983, Caxton Associates is a prestigious global trading and investment firm with a presence in key financial hubs including London, New York, Monaco, and Singapore. Our primary focus lies in managing both client and proprietary capital through innovative global macro hedge fund strategies. Our diverse asset management approach allows us to engage in a wide array of global markets and financial instruments.About the Associate Portfolio Manager Program:At Caxton Associates, we pride ourselves on cultivating top-tier investment talent. This commitment inspired the launch of our comprehensive two-year Associate Portfolio Manager (APM) Program in 2012, designed as an exceptional pathway for high-potential buy-side investors, elite sell-side trading professionals, or distinguished quantitative analysts across various hedge fund disciplines, including discretionary macro, systematic macro, emerging markets macro, systematic trading, equity long-short, and event-driven strategies.The APM Program provides immersive exposure and rigorous training aimed at enhancing participants' investment acumen, ultimately facilitating their advancement to senior Portfolio Manager roles within Caxton. Notably, over a quarter of our current Portfolio Managers have successfully risen through this program, attesting to its effectiveness and significance.Candidate Profile:We are in search of candidates with 3 to 10 years of experience in asset management, hedge funds, and/or market-making. The ideal candidate will possess expertise in and ideally have direct experience implementing proposed investment strategies and associated markets. We value entrepreneurial risk-takers eager to develop and expand their investment strategies. The ability to work autonomously while also collaborating with diverse stakeholders is essential, as is a demonstrated commitment to ongoing growth and professional development.If you are passionate about the financial markets, possess a robust work ethic, and meet the outlined criteria, we encourage you to apply. Please submit your CV, investment track record (if available), and a comprehensive outline of your proposed investment strategy. A detailed strategy outline is a critical component of your application.We look forward to exploring your potential and welcoming you to contribute to the esteemed legacy of Caxton Associates.

At ITRS, we are dedicated to ensuring that society's critical technology operates seamlessly. Our mission is to provide automated and comprehensive IT observability solutions that protect vital applications while fostering innovation. We uniquely serve the most demanding and regulated industries, earning the trust of 90% of Tier 1 capital markets firms.We believe that when our team flourishes, our customers do too. Join us to experience:A supportive culture – We take pride in being recognized as a Great Place to Work for multiple consecutive years, thanks to our inclusive and nurturing environment.Meaningful work – Contribute significantly by engaging with thousands of global customers across industries that keep the world functioning, including 9 out of the top 10 investment banks.Opportunities for growth – Whether you are at the beginning of your career or are a seasoned professional, we are committed to your personal and professional development, as evidenced by team members who have thrived here for over a decade.With our headquarters based in London and teams spread across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner.Role OverviewIf you have hands-on experience with monitoring or observability tools and are looking for a new direction in your career, this position could be an excellent match. We are seeking an individual who not only comprehends the technology but also possesses a strong personality, excels at relationship building, and consistently prioritizes client value.Whether you are currently in a Customer Success, Technical Account Management, or a related role, what counts most is your proven experience in enterprise-scale environments and a genuine passion for leveraging monitoring and observability tools to create meaningful impact.At ITRS, Customer Success is about being a trusted partner. Our clients expect more than just theoretical knowledge; they seek professionals who have practical experience, understand the challenges first-hand, and can help translate technology into tangible outcomes.Your Responsibilities as a Customer Success Manager:Establish and nurture relationships with customers as their advocate and trusted advisor.Translate customer objectives into adoption and value strategies utilizing ITRS products.Monitor and analyze customer health, usage, and adoption to devise proactive interventions.Identify retention risks and take timely action to mitigate them.Facilitate workshops and business reviews to uncover client needs, track progress, and align on results.Gather and relay customer feedback to influence product development.Collaborate with internal teams (Support, Professional Services, Product, Account Management) to achieve customer objectives.Document engagements and maintain transparency regarding activity, outcomes, and risks.Contribute to the enhancement of Customer Success practices as our function evolves.

Graham Capital Management, L.P. ("Graham") is a premier alternative investment manager established in 1994 by Kenneth G. Tropin. With a focus on both discretionary and quantitative macro strategies, Graham is committed to generating robust, uncorrelated returns across diverse market environments. As one of the longest-standing global macro and trend-following managers in the industry, Graham embraces innovation and continuously refines its strategies through a sophisticated investment, technology, and operational framework. The firm effectively integrates its discretionary and quantitative trading operations to deliver a comprehensive suite of alpha-generating strategies, all grounded in the principles of meticulous portfolio construction, proactive risk management, and intentional diversification. Graham invests significant proprietary capital alongside its clients, including esteemed global institutions, endowments, foundations, family offices, sovereign wealth funds, investment management advisors, and qualified individual investors, thereby ensuring alignment of interests across all strategies.The cornerstone of Graham’s sustainability and success lies in the talent and contributions of its people. The firm is dedicated to nurturing talent, fostering diverse perspectives, and valuing the contributions of all team members, empowering each employee to take part in enhancing the collective strength of the organization.DescriptionWe are looking for a motivated Portfolio Analyst to join our dynamic Portfolio Management team in London. The successful candidate will support a global macro strategy by trading across all major macro asset classes, with a specific emphasis on rates, FX, and inflation in both developed and emerging markets. This position is located on the trading floor, where you will collaborate closely with a Portfolio Manager and a senior analyst in all facets of trading and portfolio management. Candidates with macro market experience are preferred, and familiarity with derivatives and options will be considered a plus. This role demands a fast-paced environment with high expectations, necessitating strong ownership, meticulous attention to detail, and the ability to thrive under pressure.

Maven’s Systematic Alpha team is seeking exceptional portfolio managers to contribute to our global expansion. Our group utilizes meticulously researched strategies in trading across futures, options, and equities. We adopt a scientific and process-oriented trading approach, fostering a flexible research environment that efficiently facilitates the development, testing, and implementation of innovative ideas. The Role: This is a remarkable opportunity to research, develop, and execute systematic strategies across listed instruments such as futures and FX. You will take full ownership of the trade/strategy life-cycle, actively monitoring and managing portfolio risk to optimize the risk/reward profile. We promote a collaborative environment with our Quant PMs, encouraging teamwork and shared success. What We’re Looking For: The ideal candidate will possess a comprehensive understanding of the systematic inefficiencies they aim to exploit. They will have played a pivotal role in the research and execution of the strategy and will be adept at developing new strategies from concept to implementation. 3+ years of experience as a Portfolio Manager or 4-5 years as an Assistant Portfolio Manager; Realized Sharpe ratio greater than 2.5; Proven track record of successful strategy execution; In-depth knowledge of the strategy; Robust coding expertise; Strong research capabilities; Master's degree or PhD in a scientific discipline; Experience working with large time series data; Excellent programming skills in Python or Julia. Why You Should Apply: Join a highly rewarding, collaborative, and successful trading firm; Enjoy a flexible research environment for developing, testing, and deploying new ideas; Work in a tech-driven environment where technology is critical to our success; Thrive in a supportive atmosphere that empowers you to achieve your ambitions; Experience a friendly, informal, and rewarding culture.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

Join our dynamic team at Mavensecuritiesholdingltd as a Portfolio Manager specializing in capturing unique market inefficiencies. We are looking for a seasoned professional who has demonstrated expertise in both the research and execution of investment strategies. The ideal candidate will possess the ability to innovate and develop strategies from conception to execution.The successful Portfolio Manager will have a profound understanding of market dynamics, enabling them to assess and articulate when their strategies excel or falter.Our offices are located in both London and Monaco.

Capital.com seeks a Senior Video Producer in London to lead the creative and operational side of video content production. This position shapes the company’s visual storytelling across brand and performance campaigns, supporting both local and international growth. Role overview The Senior Video Producer manages the entire video production process, from developing concepts and planning shoots to overseeing editing and final delivery. Projects range from flagship brand films and educational explainers to digital ads and documentary-style videos. The role blends creative leadership with hands-on operational management. What you will do Oversee end-to-end video production, starting with strategy and concept through to final delivery Work across multiple formats, including brand films, explainers, advertisements, and documentaries Lead both the creative direction and daily operations for each project Collaborate with internal teams and external production partners Maintain Capital.com’s creative, compliance, and business standards in all content, serving international markets Requirements Strong background in video storytelling and technical production Proven experience leading creative and production teams Skill in balancing creative ideas with business and compliance needs Experience working with both internal stakeholders and external partners

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

Role Overview StructureFlow is looking for a Client Success Manager based in London. This role focuses on building strong client relationships and supporting organizations as they use our software solutions. The Client Success Manager acts as the main contact for clients, helping them get the most value from our platform. What You Will Do Serve as the primary point of contact for assigned clients throughout their journey with StructureFlow. Develop and maintain close relationships with clients to understand their needs and objectives. Facilitate clear and effective communication between clients and internal teams. Offer strategic guidance to help clients achieve their goals using our platform. Location This position is based in London, England, United Kingdom.

Join our dynamic UK office as a Senior Internal Auditor, where your analytical skills will play a pivotal role in evaluating and strengthening our internal controls, compliance frameworks, and risk management processes across various business functions. We are looking for a candidate who possesses a thorough understanding of financial regulations, particularly within the DIFC, DFSA, and SCA contexts, and is adept in navigating the complexities of a digital brokerage environment. Your ability to effectively audit agile and cross-functional teams will be essential in this role.

About DecagonDecagon stands at the forefront of conversational AI, enabling brands to provide exceptional concierge customer experiences.Our cutting-edge technology empowers renowned enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and enriching interactions across various channels, including voice, chat, email, and SMS.We envision a future where customer interactions transcend traditional support tickets and hold music, evolving into quicker resolutions, engaging conversations, and enduring relationships. Our vision is supported by distinguished investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.As an in-office company, we are motivated by a collective commitment to excellence and agility. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — define our collaborative work culture.About the TeamThe Agent Success team at Decagon is pivotal in optimizing the customer experience with our product. Collaborating with a talented and dedicated team of Agent Success Managers (ASMs), you will develop best practices, assist customers through significant implementations, and infuse customer insights into our product strategy. Together, we define how to deliver value to our enterprise clients as the company continues to grow.About the RoleAs a vital member of the Agent Success team, your role will involve partnering closely with clients to guide them through deployments, support user adoption, and ensure they have the necessary tools and insights to achieve impactful results. You will collaborate across functions with Product and Engineering to identify customer needs, troubleshoot issues, and enhance our technology's performance in real-world contexts. This position combines relationship management with practical execution, making it perfect for someone who thrives in a dynamic environment and desires to make a tangible impact in a rapidly expanding company.

Role Overview Utility Warehouse is looking for a Technology Portfolio Manager based in London. This role oversees a wide range of technology projects, guiding them from planning through to delivery. The position focuses on keeping projects aligned with business strategy, timelines, and budgets. What You Will Do Manage and prioritize a portfolio of technology initiatives. Work with teams across the business to coordinate project goals and resources. Monitor progress to ensure projects finish on schedule and within budget. Help align technology investments with company objectives. Collaboration This position involves close collaboration with cross-functional teams to make sure technology projects deliver value and support Utility Warehouse’s strategic direction.

Join our dynamic team as a Product Manager for Capital at Stripe, where you will play a pivotal role in shaping our financial products to empower businesses globally. You will collaborate closely with engineers, designers, and other stakeholders to develop innovative solutions that enhance user experience and drive business success.

At SuperSeed, we cultivate talent from within. This position is exclusively available for former founders, first hires, or operators keen to dive into venture capital at its grassroots and contribute to establishing a leading European VC firm.SuperSeed is a prominent early-stage B2B SaaS venture capital firm located in London. We specialize in investing in exceptional industrial startups at their inception and supporting them in their journey to market readiness.Our investment focus spans various sectors including genomic sequencing, pharmacological design, continuous manufacturing, construction, and infrastructure. We back software innovations that revolutionize production processes, logistics, and supply chain management. Furthermore, we invest in fintech solutions, developer tools, cybersecurity, and enterprise automation technologies that reshape the modern workplace.Founded in 2018 by Mads Jensen and Dan Bowyer, our team comprises entrepreneurs dedicated to empowering fellow entrepreneurs. With fewer than 10% of VCs in the UK being former founders, we believe this needs to change, particularly at the earliest stages of venture capital. Our successful track record includes eight exits as both entrepreneurs and investors, and we have generated millions in contract value globally. Our approach is to provide value that extends beyond financial investment, collaborating closely with founding teams to determine the necessary active support at any stage of their journey—from reaching their first million to Series A funding and beyond.Having invested in 27 companies so far, we are eager to identify the next generation of outstanding technical founders, innovative products, and exceptional teams. Our investment team is expanding to continue this vital mission.The Opportunity:This is where you come into play.We seek intelligent, insightful, persistent, detail-oriented, and engaging individuals who aspire to gain exposure to the dynamic and exhilarating landscape of startups and venture capital.This is an entry-level role, but we expect all candidates to demonstrate potential partner characteristics. You will be immersed in a fast-paced environment, working closely with our cohesive team. Daily interactions with partners and senior investors will provide you with comprehensive insights into all business facets. Your primary responsibilities will include engaging with founders, sourcing deals, conducting interviews, performing market analysis, and executing due diligence. Leveraging your networking abilities, you will research compelling companies and trends and represent SuperSeed at various events.

Identify and recommend new investment opportunities through data-driven analysis.Screen deals: Engage with prospects through calls and meetings, evaluate potential opportunities.Analyze company documents and materials for insights.Conduct thorough evaluations of industry landscapes.Perform market sizing and competitor analysis to identify trends.Develop financial models to assess and stress-test unit economics.**Additional skills in Computer Programming (Python, Java) are a plus.

Join DigitalGenius (DG), where we leverage the power of AI Agents to revolutionize customer experiences for eCommerce brands. Our innovative approach to agentic AI positions us as a potential leader in the industry. We are seeking passionate, skilled individuals to join our dedicated and dynamic team to help us realize this vision.With a global presence, including offices in London and New York, we proudly support renowned retail brands such as On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.We are in search of an experienced Customer Success Manager who thrives on scaling AI, enjoys problem-solving, and is eager to work on exciting projects.Role Overview:The Customer Success team at DigitalGenius is responsible for all post-sales customer interactions. This encompasses everything from project scoping and implementation management to defining KPIs, ensuring ongoing improvement after implementation, generating impactful case studies, and securing renewals.This position will oversee and ensure the success of both new and existing clients throughout the UK and Europe. Candidates from both the UK and EU are encouraged to apply.Key Responsibilities:Manage multiple client projects concurrently across various segments (SMB, Mid-Market, Enterprise), covering all stages of the post-sales customer journey.Understand and gather customer requirements to effectively scope projects, implement solutions successfully, and meet KPIs to ensure customer referenceability, satisfaction, and retention.Take charge of product performance reporting, business-value analysis, and ongoing project planning for your customer portfolio.Stay informed about best practices, industry trends, and customer challenges to enhance our product's competitive edge.Collaborate with clients to create mutually agreed implementation plans, project timelines, and delivery milestones.Coordinate with Solution Engineers to guarantee timely delivery and ongoing improvement of implemented solutions.Communicate project requirements, status, and results effectively to clients within a high-touch customer success model.Handle customer support inquiries and manage escalations throughout the customer lifecycle.Generate case studies, secure renewals, and drive growth within your client portfolio.