Customer Success Manager - Deployments

Sourcing Manager - IT Infrastructure & ServicesLocation: San Carlos, CA (on-site)At 1X, we are at the forefront of innovation, creating humanoid robots that collaborate with humans to address labor shortages and foster prosperity. Join us in building the future of technology!Position OverviewWe are in search of a proactive and strategic Sourcing Manager to spearhead our sourcing and supplier strategy for IT infrastructure and technology services, ensuring that our operations at 1X are scalable, secure, and reliable.As part of a collaborative team within our infrastructure sourcing organization, the role involves category ownership, which is intentionally divided among various Global Supply Managers based on expertise and organizational needs. Candidates are encouraged to possess depth in specific areas rather than a broad but shallow experience across all infrastructure categories.Key ResponsibilitiesFormulate and implement strategic sourcing plans for designated IT infrastructure and technology categories.Oversee RFx processes, including supplier selection, negotiations, and contract execution.Develop and maintain supplier relationships, ensuring alignment with performance, cost, and scalability requirements.Collaborate closely with teams in IT, Security, Engineering, Operations, Legal, and Finance.Assist in site IT buildouts, infrastructure scaling, and technology initiatives.Drive cost efficiency, enhance supplier performance, and mitigate risks.Track supplier KPIs and ensure adherence to commercial agreements.Primary Areas of Expertise (Based on Experience)IT infrastructure hardware and servicesNetworking equipment and servicesManaged IT and support servicesSystem integrators and enterprise technology vendors

Join 1X as a Senior Sourcing Manager - Indirect OperationsLocation: San Carlos, CA (on-site)About 1XAt 1X, we are pioneering the development of humanoid robots that collaborate with humans to address labor shortages and foster a culture of abundance in the workforce.Role OverviewWe are looking for a dynamic Indirect Team Manager to spearhead our Infrastructure and Indirect Sourcing initiatives. This role will be pivotal in cultivating and scaling a highly effective sourcing team that will support facilities, IT infrastructure, factory operations, and corporate services as we expand. Your expertise in judgment, prioritization, and people leadership will be essential in navigating our evolving environment.Your ResponsibilitiesLead and mentor a team of Global Sourcing Managers and Sourcing Specialists.Develop and implement the indirect sourcing strategy across our global locations.Collaborate closely with Facilities, IT, Manufacturing, Real Estate, Finance, and HR to align goals.Establish priorities, manage escalations, and synchronize sourcing efforts with company growth objectives.Drive initiatives for cost optimization, supplier performance enhancement, and risk management.Formulate sourcing strategies and operating models for infrastructure and indirect expenditures.Assist in planning infrastructure for new locations, expansions, and operational scalability.Team-Based Commodity OversightIT infrastructure and network servicesFacilities maintenance and site servicesConstruction, CapEx, and site expansionFactory production support (tooling, MRO, consumables)Corporate services (travel, HR-related services)Commodity management will be distributed among team members based on their experience and business requirements.

Join Our Team as a Sourcing Manager for Facilities and ConstructionLocation: San Carlos, CAAbout 1XAt 1X, we are pioneering the development of humanoid robots designed to work alongside humans, addressing labor shortages and fostering abundance in various sectors.Role OverviewWe are on the lookout for an experienced Sourcing Manager to spearhead our sourcing and supplier strategy for facilities, construction, and physical infrastructure categories. This role is critical in supporting our site expansions and operational scaling initiatives.This position is part of a collaborative infrastructure sourcing team where category ownership is distributed among multiple Sourcing Managers, based on expertise and business requirements. We value depth of knowledge in specific areas over a broad but shallow understanding.Your ResponsibilitiesFormulate and implement effective sourcing strategies for designated facilities and infrastructure categories.Oversee RFx processes, supplier selection, contract negotiations, and execution.Establish and maintain strong supplier relationships focusing on quality, cost efficiency, and timely delivery.Collaborate effectively with Facilities, Real Estate, Engineering, Operations, Legal, and Finance teams.Assist in facility buildouts, expansions, and infrastructure enhancements.Drive initiatives for cost optimization, supplier performance enhancement, and risk management.Track supplier KPIs to ensure adherence to commercial agreements.Primary Category Focus AreasConstruction and site expansion services.Facilities maintenance and related infrastructure services (electrical, mechanical, HVAC).Site services including security, janitorial, landscaping, and food services.CAPEX equipment installation and infrastructure services.

Aetherflux develops advanced satellites to reshape the orbital economy, focusing on solar energy capture, energy transmission using infrared lasers, and high-bandwidth optical data delivery. The company, founded in 2024 by Baiju Bhatt (Robinhood co-founder), draws on expertise from leading aerospace and defense backgrounds and is backed by prominent investors. Aetherflux aims to transform how energy and data move in space and on Earth, taking on complex technical challenges to build new space infrastructure. Role overview The Senior Sourcing and Procurement Manager will drive hardware sourcing for Aetherflux’s ambitious satellite programs. This individual contributor role manages the full lifecycle of purchase orders and supplier relationships, ensuring teams receive the materials, components, and services needed to meet rapid development goals. The position suits someone who thrives in a high-growth environment and combines analytical rigor with practical supply chain execution. Advancement to supervisory or managerial roles is possible as the company grows. What you will do Oversee purchase orders from initiation through completion, including supplier negotiations, risk mitigation, and vendor management for key projects. Develop and maintain sourcing tools and dashboards to track supplier performance, spending, and delivery accuracy. Lead cost-saving efforts by working with suppliers and identifying opportunities for manufacturing or process improvements. Manage procurement workflows, conducting pre-award reviews to ensure quality and compliance in purchasing packages. Identify and implement automation to streamline procurement and reduce manual work. Work closely with engineering, finance, and operations teams to support hardware development and production. Requirements This role requires experience managing sourcing and procurement for engineered products, strong analytical and negotiation skills, and a hands-on approach to supply chain operations. Comfort working in a fast-moving, high-growth setting is essential.

Senior Indirect Sourcing SpecialistLocation: San Carlos, CAAbout 1XAt 1X, we are pioneering the future of work by developing humanoid robots that collaborate with humans to address labor shortages and drive productivity.Role OverviewWe are in search of a Senior Indirect Sourcing Specialist to spearhead sourcing initiatives and oversee category management related to infrastructure and indirect expenditures at 1X. This pivotal role requires close collaboration with Global Supply Managers and diverse stakeholders to implement sourcing strategies that enhance our facilities, IT infrastructure, factory operations, and corporate services. As a member of our dynamic infrastructure sourcing team, you will play a vital role in our organizational success.Commodity ownership assignments will be determined based on your experience and the current needs of the business. Prospective candidates are not required to possess experience in all specified categories.Your ResponsibilitiesImplement sourcing strategies across designated infrastructure and indirect categories.Lead RFQs, supplier assessments, negotiations, and contract management.Collaborate with Facilities, IT, Manufacturing, Operations, and Finance departments.Support infrastructure programs, site operations, and scaling efforts.Monitor supplier performance, costs, and sourcing metrics.Drive continuous improvement and cost-saving initiatives.Infrastructure & Indirect Categories Supported (one or more areas):Facilities maintenance and site services.Construction and site expansion services.CAPEX equipment and installation services.IT infrastructure and technology services.Support for factory production (tooling, MRO, consumables).Corporate services (travel, HR-related services, insurance).The scope of categories will be aligned with your experience and may evolve as the organization expands.

Robot Service Operations LeadSan Carlos, CA (on-site)About 1XAt 1X, we are at the forefront of innovation, developing humanoid robots designed to work collaboratively with humans, addressing labor shortages, and fostering a future of abundance.Role OverviewWe are in search of a dynamic and strategic operations leader who is passionate about continuous improvement and scaling performance. In this pivotal role, you will be responsible for establishing goals, setting priorities, and refining processes that empower our service team to achieve outstanding results. Success in this role demands exceptional problem-solving skills, a commitment to data-driven decision-making, and effective collaboration across functions. The ideal candidate will consistently challenge the status quo, pinpoint bottlenecks and risks, and devise innovative strategies to elevate the department's performance. This is a unique opportunity to influence the operational model significantly and deliver tangible outcomes.

Robot Service Technician - All LevelsSan Carlos, CA (On-site)At 1X, we are pioneering the development of humanoid robots that collaborate with humans to address labor shortages and unlock new possibilities for abundance.The Robot Service Technician role is vital in maintaining and enhancing our advanced robotic fleet. You will be engaged in high-precision mechanical assembly and digital communication networks, ensuring that all hardware adheres to rigorous safety and performance standards. Collaboration with engineering teams to provide data and feedback is a key component of this role.Your Responsibilities:Assemble and repair intricate electromechanical systems, including robot joints, internal motor components, and rope-driven systems.Perform all tasks in strict alignment with safety protocols for mid-voltage electricity (~60V) and delicate electronic components.Utilize basic command-line or terminal tools to interact with robot systems and diagnose hardware failures or communication errors.Execute thorough test sequences to validate the integrity of repairs and confirm that subsystems meet performance benchmarks prior to robot deployment.Keep meticulous service records documenting repairs, measurements, and root causes to facilitate fleet-wide reliability tracking.Work within a structured environment, taking ownership of your tasks and escalating technical obstacles through established communication pathways.Ensure maintenance of shop tools and fixtures to keep the service center operating at peak efficiency.

Vaxcyte, Inc. seeks a Manager of Quality Management System (QMS) Vendor Management & Supplier Notifications to lead supplier-related quality activities. Based in San Carlos, California, this position plays a key role in maintaining and improving supplier compliance within Vaxcyte’s QMS, with a focus on timely and accurate handling of supplier notifications. Role overview This manager oversees the intake, triage, and coordination of supplier notifications using Veeva QMS. The role requires close collaboration across departments to evaluate risks, support change controls, and ensure that supplier compliance standards are met. Responsibilities also include participating in vendor qualification, supplier management, and assisting with audits when needed. Main responsibilities Supplier notification management: Manage the full process for supplier notifications in Veeva QMS, from intake and triage to prioritization and tracking. Conduct initial reviews of supplier notifications to determine necessary actions and assess potential impacts. Coordinate with cross-functional teams to ensure thorough impact assessments and follow-up steps are completed. Collaboration and compliance This position works with teams across the company to evaluate supplier-related risks and support ongoing supplier management. The manager may also contribute to internal and external audits as required.

Robot Service SupervisorSan Carlos, CA (on-site)About 1XAt 1X, we are pioneering the development of humanoid robots designed to assist humans in addressing labor shortages and fostering abundance in various industries.The RoleAs a Robot Service Supervisor, you will lead and mentor a team of skilled technicians in our service repair shop. Your primary responsibility will be to ensure that the team delivers outstanding service while optimizing operational efficiency. You will work collaboratively with cross-functional teams to tackle challenges impacting service quality, repair efficiency, workstation ergonomics, and equipment upkeep. The ideal candidate will possess strong interpersonal, organizational, and leadership skills, showcasing the ability to instigate innovative solutions and drive positive change.Key ResponsibilitiesLead, mentor, and nurture a high-performing team of technicians to meet service delivery goalsOversee shop records and inventory management to ensure seamless operations within the service centerAct as the process leader for shop activities, refining work standards with input from technicians and diagnostic teamsCollaborate with the Service Manager and key stakeholders to set and achieve objectives related to quality, speed, and cost-effectiveness according to customer and business requirementsPartner with Diagnostic Engineers to spearhead training and development initiatives for techniciansEnsure compliance with safety regulations and the service center's safety protocols among all employeesAssist in schedule management and resolution of technical and personnel challengesConduct regular one-on-one developmental meetings with team members to facilitate professional growth and assess training needs

Robot Service ControllerSan Carlos, CA (on-site)About 1XAt 1X, we are at the forefront of innovation, creating advanced humanoid robots designed to collaborate with humans and address labor shortages, ultimately fostering a future of abundance.The RoleWe are in search of a meticulous execution specialist who thrives on the operational floor, ensuring that strategic plans are effectively put into action. This position is pivotal in transforming operational priorities into actionable execution plans while maintaining data integrity across all systems. A hands-on approach, analytical precision, and an unwavering commitment to process adherence are essential for success. The ideal candidate will conduct audits, identify discrepancies between digital and physical realities, and collaborate across departments to ensure seamless operational flow. This role empowers you to be the foundation of operational excellence, uniting strategy with execution.

Vaxcyte, Inc. seeks an IT Quality & Compliance Manager based in San Carlos, California. This role is central to upholding the integrity and compliance of the company’s IT systems. The manager leads efforts to maintain high quality standards throughout company operations. Key responsibilities Develop, implement, and monitor IT quality assurance processes Ensure IT practices follow both internal policies and external compliance requirements Collaborate with teams across the organization to support compliance initiatives Requirements Solid background in IT compliance frameworks Experience building and managing quality assurance processes for IT systems Strong ability to work with cross-functional groups to maintain compliance

Be Part of Our Mission to Safeguard Humanity!Vaxcyte is at the forefront of vaccine innovation, dedicated to developing high-fidelity vaccines aimed at protecting people from bacterial diseases that can have severe and costly health impacts if not addressed. Our commitment to eradicating or treating bacterial infections such as invasive pneumococcal disease, Group A Strep, and Shigella is just the beginning of our journey. With a clear and strategic roadmap, Vaxcyte is poised for significant impact in global health. Our Approach Matters: We are guided by four core values that shape our collaborative efforts: *RETHINK CONVENTION: We promote creative and intellectual diversity in all our endeavors to continuously innovate the delivery of vaccines. *AIM HIGH: Our ambitious goal is to develop the most complex biologics ever conceived to defend humanity. *LEAD WITH HEART: At Vaxcyte, everyone contributes to leadership through a kindness-first, inclusive collaboration approach that fosters vigorous debate and drives our business objectives forward. *MODEL EXCELLENCE: Our mission's scale requires a shared commitment to integrity, accountability, equality, and clarity in communications and decision-making.Position Overview:Vaxcyte is looking for a dynamic Manager of Quality Assurance and Compliance to oversee daily operational governance and strategic oversight of vital Quality System processes. This role will primarily focus on leading Change Control governance and managing deviation/investigation oversight, ensuring consistent, risk-based decision-making, inspection readiness, and cross-functional accountability across quality systems. The Manager will serve as a pivotal governance leader for cross-functional quality processes, proactively identifying systemic risks, ensuring compliance with procedures, driving performance metrics through KPIs, and presenting insights on quality system health and trends during Management Review.

We are seeking a dynamic and experienced Reservations Manager to join our team at dddsolucionesestratgicas. In this role, you will be responsible for overseeing and optimizing our reservations process, ensuring an exceptional customer experience. You will lead a team, manage booking systems, and collaborate with various departments to enhance service delivery.

Join Our Mission to Safeguard Humanity!Vaxcyte is a pioneering clinical-stage vaccine innovation company dedicated to engineering high-fidelity vaccines aimed at protecting humanity from the dire consequences of bacterial diseases. Our mission to combat and eradicate bacterial infections—including invasive pneumococcal disease, Group A Strep, and Shigella—is just the beginning. With a clear and defined path to success, Vaxcyte is positioned to make a lasting impact. Our Approach: At Vaxcyte, what we do is as crucial as how we achieve it. Our work is guided by four core values: *RETHINK CONVENTION: We leverage creative and intellectual diversity to innovate and redefine the delivery of vaccines. *AIM HIGH: We pursue our ambitious goal of developing the most complex biologics ever attempted for the protection of humanity. *LEAD WITH HEART: At Vaxcyte, we prioritize kindness and inclusivity in our collaborative efforts, fostering vigorous discussions that align with our business objectives. *MODEL EXCELLENCE: Our shared challenge necessitates a commitment to integrity, accountability, equality, and clarity in all communications and decisions.Summary:Vaxcyte is seeking a dynamic and skilled individual to join our Vaccine Product Development team as a Stability Manager within the Quality Control Unit. This role is vital for managing the stability program for various projects in preclinical and clinical development.In this position, you will play an essential role in implementing and upholding cGMP Stability for all stages of clinical development. Your primary responsibilities will include overseeing stability studies for individual projects and analyzing stability data. You will collaborate closely with QC team members in a highly cooperative and cross-functional environment. The ideal candidate will bring extensive stability experience, ensure compliant operations and documentation, promote open communication, and adopt data-driven methodologies.

Role Overview Vaxcyte is hiring a Senior Manager, Supply Chain Planning in San Carlos, California. This leader will guide a team responsible for demand planning, inventory management, and supplier coordination. The work supports smooth production and distribution of Vaxcyte’s vaccine products.

Role overview Natera Inc. seeks a Senior Product Manager specializing in Oracle Fusion Supply Chain Management (SCM) at its San Carlos, CA office. This position shapes the direction of SCM products and serves as a bridge between product development, customer needs, and evolving market trends in healthcare technology. Collaboration with teams across the company is central to this role. What you will do Define and manage the strategy and roadmap for Oracle Fusion SCM solutions Collaborate with engineering, operations, and cross-functional groups to deliver new features and ongoing improvements Spot opportunities to enhance SCM offerings by monitoring market trends and gathering customer feedback Align product development efforts with Natera’s objectives and the requirements of healthcare clients About Natera Natera creates technology-driven solutions for the healthcare industry, emphasizing innovation and meaningful results for customers.

Join Our Team as a Senior Identity & Access Management (IAM) Lead in Security & ITLocated in San Carlos, CA (on-site)About 1XAt 1X, we are pioneering the creation of humanoid robots that collaborate with humans to address labor shortages and foster abundance across various industries. Our innovative approach is reshaping the future of work.Your RoleAs the Senior IAM Lead, you will take charge of developing and scaling our identity ecosystem, ensuring that access management is secure, automated, and compliant with audit requirements, all while maintaining high operational efficiency for our teams. This hands-on leadership position involves designing, implementing, and managing our IAM infrastructure across critical systems. You will focus on creating automation-driven lifecycle processes, enhancing authentication measures, and establishing robust governance standards. Your contributions will be vital in supporting our secure growth as we broaden our workforce and technological capabilities.Key ResponsibilitiesOversee end-to-end IAM operations utilizing tools such as Okta, Google Workspace, 1Password, and HRIS for lifecycle management.Develop and automate workflows for onboarding, transitioning, and offboarding personnel to facilitate swift and secure processes.Standardize single sign-on (SSO) and SCIM integrations across SaaS applications with a focus on secure practices.Design and implement role-based access control (RBAC), governance frameworks, administrative boundaries, and approval workflows.Enhance authentication and access controls through risk-based policies, least privilege principles, and privileged access management protocols.Directly configure, troubleshoot, and refine IAM systems, minimizing reliance on external consultants.Create dashboards, metrics, and streamlined documentation to monitor identity health as we expand.Ensure comprehensive revocation of access and credentials during offboarding processes.Maintain organized and well-governed 1Password vaults with clear ownership and regular credential rotation.

Role overview Natera seeks a Senior Manager of Research and Development to join the Oncology Product Development team in San Carlos, CA. This leader will oversee the development and optimization of next-generation sequencing (NGS)-based oncology diagnostic assays. The role also includes supporting product lifecycle management after launch. Success depends on technical leadership, strong collaboration across teams, and attention to product performance and scalability. What you will do Direct the technical development of NGS-based oncology assays, including project planning, execution, and coordination with multiple teams. Lead assay development from feasibility through verification and validation within a regulated CLIA environment. Work in partnership with Research, Informatics, Statistics, Software, Regulatory, Quality, and Commercial teams to bring products from concept to launch. Support post-launch activities such as process improvements, troubleshooting, and collaboration with Operations on commercialized assays. Prepare and review technical documents, including study protocols, reports, and validation materials to meet regulatory and product requirements. Mentor and manage team members, fostering their professional growth. Lead and oversee data analysis using statistical methods. Requirements PhD in Molecular Biology or a related field with at least 6 years of relevant industry experience, or BS/MS with a minimum of 8 years in biotech, including at least 2 years in management. Hands-on experience developing NGS-based assays in a regulated setting; CLIA experience preferred. Familiarity with CLIA laboratory workflows and implementing assays in production. Track record of leading projects and collaborating across functions; people management experience is a plus. Experience with high-throughput workflows or automation is beneficial. Knowledge and skills Strong technical background in oncology diagnostics and NGS technologies. Analytical thinking and problem-solving abilities. Proficiency in technical writing and documentation for regulated environments. Understanding of regulatory standards and design control processes, including LDT, CAP/CLIA, product development lifecycle, and change management. Excellent collaboration, communication, and interpersonal skills.

Global Supply Manager, Structures | Supply ChainLocation: San Carlos, CA (on-site)About 1XAt 1X, we are at the forefront of innovation, building humanoid robots that collaborate with humans to address labor shortages and foster a future of abundance.Role OverviewWe are in search of a dedicated Global Supply Manager to lead the global sourcing of structural components such as frames, enclosures, and pivotal structural systems. Your contributions will be crucial in establishing a robust and scalable supply chain that ensures the reliable production of our next-generation humanoid robots.Key ResponsibilitiesFormulate and implement sourcing strategies for structural components, encompassing metals, plastics, and composites.Identify, assess, and onboard global suppliers that fulfill our stringent quality, cost, and delivery criteria.Negotiate contracts, pricing, and delivery terms to secure advantageous agreements.Collaborate with engineering teams to ensure parts meet both mechanical and aesthetic specifications.Support initiatives aimed at cost optimization while maintaining durability and consistency.Conduct supplier benchmarking and stay abreast of technology and pricing trends.Monitor supplier performance metrics to ensure adherence to contractual obligations.Implement risk mitigation strategies, including alternate sourcing and diversification.Provide technical support for Design for Manufacturing (DFM) efforts with an emphasis on structural systems.Manage supplier audits and drive continuous improvements where necessary.Work collaboratively with manufacturing, operations, and quality teams to ensure seamless integration.