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Customer Success Manager at Vooma | San Francisco

VoomaSan Francisco Office
On-site Full-time

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Experience Level

Entry Level

Qualifications

The ideal candidate should possess excellent communication skills, a strong customer focus, and the ability to prioritize tasks effectively. A background in logistics or technology is preferred, along with experience in customer success or account management.

About the job

About Vooma

Vooma is a rapidly expanding freight-tech startup dedicated to developing advanced AI agents for the logistics industry. Our goal is to enhance the efficiency and resilience of supply chains across the United States. With support from leading investors and a founding team with extensive industry experience, Vooma is poised for significant growth.

We collaborate with prominent logistics companies including Arrive Logistics, Echo Global Logistics, MoLo / Arcbest, MODE Global, NFI Logistics, Evans Transportation, and Sunset Transportation.

Founded by Jesse Buckingham and Mike Carter, our co-founders have impressive backgrounds in logistics and technology. Mike was a founding engineer at Kodiak Robotics, where he led teams on motion planning and safety for self-driving trucks. Jesse previously served as CEO of a logistics software company that he scaled from $2M to over $20M in annual recurring revenue.

Vooma is supported by top-tier investors such as Index Ventures and Y-Combinator, as well as industry leaders from companies like Nolan, Arrive, Ryder, and Convoy.

Role Overview

This role presents a unique opportunity to join a skilled team at the inception of an innovative company that is changing a crucial industry. If you have ever considered working in a startup environment and are eager to dive in and make a difference, this is the perfect chance to learn extensively and advance your career.

As our inaugural Implementation & Success Manager, you will collaborate with the entire team—including founders, product engineers, operations, and customer support—to ensure our clients receive substantial value from our offerings. You will act as the 'conductor,' coordinating between clients and the Vooma team to resolve issues and ensure an exceptional customer experience.

Key Responsibilities

  • Manage all aspects of the client relationship, including requirements gathering, onboarding, account setup, implementation, training, adoption, retention, and overall satisfaction.

  • Build and nurture customer relationships as a trusted advisor, ensuring ongoing value from Vooma's products and services.

  • Design and implement customer success strategies to accelerate the time it takes for customers to realize value from our solutions.

About Vooma

Vooma is at the cutting edge of freight technology, striving to revolutionize the logistics industry through innovative AI solutions. Our focus on enhancing supply chain efficiency positions us as a leader in this critical sector.

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