Customer Success Manager at plot | New York City

Welcome to Alloy, Where Your Career Thrives! At Alloy, we tackle the identity risk challenges faced by companies offering financial products, empowering them to combat fraud and extend their services to a broader audience globally. Over 800 of the most prominent financial institutions and fintech companies rely on Alloy to manage fraud, credit, and compliance risks while gaining comprehensive insights into their customers. By embracing our core values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are cultivating a vibrant workplace where you can grow, excel, and truly belong. We are proud to be consistently recognized among Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, and Best Fintech to Work for by American Banker year after year. Discover more about our investors and our mission here.

Join Alloy as a Site Reliability Engineer and play a crucial role in ensuring the reliability, availability, and performance of our systems. You will work closely with development teams to design and implement robust infrastructure solutions that enable seamless user experiences. Your expertise will be vital in maintaining our high standards for uptime and efficiency.

Join Alloy - Where Your Career Thrives!At Alloy, we are at the forefront of tackling identity risk for businesses offering financial products. Our innovative solutions empower over 600 of the largest financial institutions and fintechs globally to combat fraud, manage credit, and ensure compliance, all while gaining a deeper understanding of their customers.Guided by our core values—Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences—we are committed to fostering a workplace where you can grow, excel, and truly belong. Join us as we celebrate our recognition as one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, and Best Fintech to Work for by American Banker, year after year.Explore more about our investors and our story here.

Join the Alloy Team!Alloy is at the forefront of solving identity risk for companies offering financial products, empowering them to combat fraud and confidently serve a global customer base. With over 800 of the largest financial institutions and fintechs relying on Alloy, we help our partners manage fraud, credit, and compliance risks while providing a clear view of their customers.Our core values—Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences—cultivate an environment where you can thrive and belong. Join us and discover why we are consistently recognized as one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, and Best Fintech to Work for by American Banker.Learn more about our investors and what we do here.

Join Alloy - Where Your Career Thrives! Alloy is at the forefront of tackling identity risk for businesses offering financial products, empowering them to combat fraud effectively and expand their reach globally. Over 700 of the world's leading financial institutions and fintech startups rely on Alloy to manage fraud, credit, and compliance risks while gaining a comprehensive understanding of their customers. Our core values—Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences—drive us to create an inclusive workplace where you can flourish. Discover how Alloy has been consistently recognized as one of Inc. Magazine's Best Workplaces, Forbes America's Best Startup Employers, and Best Fintech to Work for by American Banker year after year. Learn more about our investors and our mission here.

Your Impact The Senior Customer Success Manager at DISCO plays a pivotal role in ensuring a seamless onboarding experience for clients. This position provides strategic insights to help clients effectively leverage DISCO’s products and services in alignment with their unique objectives, while acting as their primary point of contact. You will collaborate intensively with our sales, services, and product teams to boost product utilization within designated accounts, pinpoint upselling opportunities, and collect user feedback to guide product enhancements. A profound understanding of all DISCO offerings and the EDRM framework, coupled with an innate problem-solving ability, is essential for addressing client challenges. Your expertise will significantly contribute to improving customer retention, nurturing loyalty, and fostering DISCO’s overall growth. What You'll Do Account Management: Serve as the primary liaison for assigned strategic accounts, cultivating executive-level relationships and ensuring internal team alignment to meet client needs. Client Success: Drive successful adoption of solutions, ensuring ROI and client satisfaction while identifying potential areas for expansion. Customer Advocacy: Represent client interests within DISCO, providing valuable feedback to drive product and service innovations. Sales Acumen: Clearly communicate the value of DISCO’s offerings, uncover upsell and cross-sell opportunities, and foster long-term client relationships to enhance revenue growth. Meeting & Event Management: Plan and execute educational and networking events that motivate and engage clients. Who You Are 4+ years of experience in post-sales, customer success, account management, or related roles. Strategic thinker with a proven track record in developing account plans and managing SaaS client relationships. Exceptional interpersonal and communication skills. Proficient in identifying and capitalizing on upselling and cross-selling opportunities. Demonstrated leadership skills with the ability to own, drive, and deliver on client initiatives. Experience in planning and executing both internal and external meetings. Customer-centric with a proactive approach to account management and problem-solving.

Join Alloy: Your Future Awaits! At Alloy, we address the identity risk challenges faced by companies offering financial products. Our platform empowers over 800 of the largest financial institutions and fintechs to combat fraud, manage credit, and ensure compliance, all while gaining a clearer understanding of their customers. Guided by our core values—Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences—we aim to cultivate a workplace where everyone can flourish and feel a sense of belonging. Our efforts have repeatedly earned us accolades such as being recognized by Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, and Best Fintech to Work for by American Banker. Discover more about our investors and our mission here. About the Team We are on the lookout for a Senior Product Operations Manager to collaborate closely with our Product and Engineering teams. This role will involve creating cross-functional processes, launching innovative products, and enhancing team collaboration to maximize value delivery. Reporting directly to the Sr. Director of Operations, you will work in tandem with the CTO, VP of Product, and P&E leaders. Your contributions will be pivotal in establishing processes and insights that support a high-performing product engineering organization and facilitate the development of a world-class product. Alloy embraces a hybrid work environment designed to promote collaboration and community, with local employees working onsite three days per week and remote employees visiting the office once a quarter.

Join Alloy: Where You Truly Belong!At Alloy, we address the critical identity risk challenges faced by companies in the financial sector. Our innovative solutions empower over 800 top-tier financial institutions and fintechs to combat fraud effectively, ensuring they can serve more customers globally with confidence.Our core values—Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences—cultivate a vibrant workplace where you can grow, thrive, and feel a sense of belonging. Alloy has been consistently recognized as one of Inc. Magazine's Best Workplaces, Forbes America's Best Startup Employers, and Best Fintech to Work for by American Banker year after year.Discover more about our investors and learn more about us here.

We are seeking a highly skilled Senior Project Manager to join our dynamic team at the City of New York. As a Senior Project Manager, you will play a pivotal role in overseeing and executing various projects that enhance city operations and improve public services. You will be responsible for managing project timelines, collaborating with stakeholders, and ensuring that all projects align with the city’s strategic objectives.

Join the City of New York as a Senior Project Manager, where you will lead critical projects that shape the future of our vibrant communities. In this role, you will collaborate with various stakeholders to ensure project objectives are met efficiently and effectively. Your leadership will drive project success while adhering to budgetary and timeline constraints.

Role overview The Senior Project Manager at the City of New York leads complex city projects from initial planning through completion. Based in New York City, this position focuses on delivering results on time and within budget, while coordinating efforts across multiple departments. The role requires close collaboration with stakeholders to keep each initiative moving forward. Key responsibilities Manage the entire project lifecycle for major city initiatives Track progress to ensure deadlines are met and budgets are maintained Promote collaboration among teams and departments Work with stakeholders to align on project goals Impact This position plays a central role in shaping projects that affect New York City. Strong leadership and clear communication help set the standard for how city initiatives are delivered and maintained.

At Outtake, we are dedicated to empowering trust in a digital-first world. With the rapid spread of impersonation, fraud, and AI-driven scams, we have developed an innovative AI platform that proactively detects, monitors, and eliminates impersonators, ensuring protection in hours instead of weeks.Founded by a team of ex-Palantir, ex-CTO/founders, and ex-Notion engineers, Outtake is built for clarity, autonomy, and speed. Our ambitious goal is to establish the trust layer of the modern internet, driven by a lean and exceptionally talented team.About the RoleWe are seeking a Technical Account Manager who will spearhead customer engagements and ensure successful implementation from pilot to long-term integration. This position requires a unique blend of customer insight, product knowledge, and internal collaboration. If you are passionate about customer success, enjoy building trustworthy relationships, and are eager to tackle technical challenges, we want to hear from you!

Role Overview PagerDuty is hiring a Senior Principal Customer Success Manager to lead client engagement for enterprise customers in New York City. This remote position focuses on building strong partnerships and helping clients reach their goals with PagerDuty’s platform. What You Will Do Develop and maintain trusted relationships with enterprise customers. Guide clients through onboarding and implementation, ensuring they have the resources and support needed for success. Collaborate with teams across PagerDuty to address customer needs and drive satisfaction. Create strategic plans tailored to each customer’s objectives. Advocate for customer feedback within the company to improve products and services. Who We’re Looking For Experience managing enterprise customer relationships. Strong communication and collaboration skills. Ability to develop strategies that align with customer goals. Comfort working in a remote, collaborative setting. Location Remote within the USA, focused on New York City, NY clients.

About StainlessStainless is an innovative and rapidly expanding tech startup dedicated to shaping the future of APIs. We proudly serve esteemed clients such as OpenAI, Anthropic, and Cloudflare.With over $35 million raised from notable investors including a16z and Sequoia, as well as support from founders and C-level executives from companies like Stripe, Datadog, Segment, and Linear, we are well-positioned for growth.Based in New York City, just west of SoHo, our dynamic team of around 60 is set to double in size within the next 9 to 12 months.About the RoleAs a Technical Success Manager at Stainless, you will play a pivotal role in ensuring the success of our most valued customers, which include industry leaders such as Cloudflare, Google, Anthropic, and OpenAI. Your mission will be to guarantee that these clients achieve outstanding results with our platform while managing intricate technical relationships and advocating for product enhancements based on their insights.This position merges extensive technical knowledge with exceptional interpersonal skills. You will troubleshoot and resolve complex technical challenges, handle escalations with poise, and maintain alignment between customers and internal teams. Most importantly, you will cultivate relationships that inspire enthusiasm for working with Stainless.What You'll DoAct as the primary technical liaison for Stainless's most strategic clients.Foster and sustain robust relationships with technical stakeholders within customer organizations.Investigate, triage, and resolve intricate technical issues, collaborating across engineering, product, and support teams.Effectively manage escalations to ensure customers feel valued and that issues are resolved swiftly.Organize and track numerous customer requests, issues, and initiatives across multiple accounts concurrently.Convert customer needs and feedback into actionable insights for the product and engineering teams.Develop in-depth expertise in the Stainless platform and remain informed on customer use cases.Proactively identify potential risks to customer satisfaction and work to mitigate them before they escalate.Identify opportunities for customers to expand their use of new products and services.Who You AreYou possess a strong technical background (engineering, computer science, or a related field) and can engage confidently with senior engineering teams.

The City of New York is seeking a highly skilled and motivated individual for the position of Deputy Director (Technical). This pivotal role involves overseeing technical operations, ensuring effective project management, and driving innovation within the organization. The successful candidate will collaborate with various departments to optimize processes and implement cutting-edge solutions that align with the city's goals.

The Technical Account Manager at vCluster in New York City blends technical know-how with a focus on customer outcomes. This position supports clients after the sales handoff, working with both emerging AI cloud providers and established Fortune 500 firms. The main goal: help clients get the most from their vCluster investments and encourage ongoing growth in usage. Key Responsibilities Lead customer onboarding: Guide clients from the sales transition through project delivery. Organize architecture workshops, oversee platform installations, manage access setup, and carry out operational readiness checks to ensure a smooth start. Drive success planning: Create and maintain customer success plans that outline business goals, key metrics, adoption milestones, and strategies for future engagement. Translate value: Connect platform usage data to business outcomes. Show how improvements such as Tenant Cluster growth, faster provisioning, and enhanced developer self-service lead to cost savings, increased engineering speed, risk reduction, and stronger platform ROI. By renewal time, ensure the business case is well established. Proactive relationship management: Set and manage the cadence of customer interactions, including regular check-ins and both Quarterly and Executive Business Reviews. Take initiative in leading these discussions to reinforce strategic partnerships. Build technical trust: Engage in detailed technical conversations with platform engineers, DevOps leads, and architects. Use expertise in vCluster’s architecture to advise on Tenant Cluster deployment, RBAC, Tenant Isolation, integrations, and ongoing operations. Offer independent guidance to help clients design effective deployment architectures. Oversee renewals and growth: Manage account renewals, beginning at least 90 days before expiration. Identify opportunities for expansion and build a business case to support growth. Collaboration This role works closely with Platform Engineering leaders, DevOps teams, and executive stakeholders. Communication spans all levels within client organizations, requiring both technical credibility and strong relationship skills.

About UsAt Sweep, we are redefining the way enterprise systems operate. We provide an intuitive layer that empowers teams and metadata agents to plan, modify, and govern systems with unparalleled agility and confidence.Your RoleAs a Customer Success Manager, you will play a pivotal role in nurturing relationships with Sweep’s most significant and intricate enterprise clients. You will serve as both a strategic advisor and a technical expert, ensuring a smooth integration of our solutions into each client's Salesforce ecosystem, while driving their long-term business success.Key ResponsibilitiesCultivate trusted partnerships with executive sponsors and RevOps leaders within key accounts.Lead the onboarding process, technical configuration, and development of strategic enablement plans for enterprises.Gain a deep understanding of each client's Salesforce infrastructure, data flow, and go-to-market strategy.Act as the technical liaison between client teams and Sweep’s Product, Engineering, and Support divisions.Proactively monitor account health, usage trends, and adoption metrics to enhance retention and drive expansion.Conduct quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.Manage and facilitate annual customer contract renewals to sustain long-term relationships.Create scalable best practices and playbooks for enterprise success and growth.

Join Alloy as a Senior Solutions Architect, where you will play a pivotal role in designing and implementing innovative solutions for our clients. You will collaborate with cross-functional teams to understand client needs, develop technical specifications, and ensure project success from conception to deployment.

At Coast, we are revolutionizing the U.S. B2B card payments landscape, targeting the vast network of 500,000 commercial fleets, 40 million commercial vehicles, and countless drivers across the nation. As traditional technologies fall short of modern demands, we are committed to providing innovative digital experiences and transparent financial services. Our mission is to empower our clients with the Coast Fleet and Fuel Card, a state-of-the-art spend management platform designed for transformative growth. About the Role We are seeking a dynamic and empathetic Manager of Customer Success to spearhead our frontline Customer Success Managers (CSMs) while also managing a dedicated portfolio of accounts. This player-coach approach is essential to fostering trust, empathy, and excellence throughout the customer journey. You will be responsible for mentoring, hiring, and developing a team that ensures outstanding onboarding, activation, and retention for all customer segments. What Success Looks Like Consistently deliver exceptional customer value throughout the customer lifecycle. Achieve excellent Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) through proactive health monitoring and effective retention and expansion strategies. Accelerate the onboarding process and fleet activation to ensure customers realize value quickly and consistently. Be an engaged player-coach, managing accounts and demonstrating product knowledge and customer service fluency to elevate team performance through structured coaching. Enhance the expansion pipeline by identifying and nurturing Customer Success Qualified Opportunities (CSQOs) into viable expansion avenues. What You’ll Do Lead & Coach: Oversee and mentor a team of high-performing CSMs, prioritizing call coaching, onboarding execution, fleet activation, and account health. Own Accounts: Maintain a personal portfolio to remain close to the customer experience and exemplify best practices in onboarding, retention, and account expansion. Drive Activation: Ensure your team expedites onboarding processes and enhances customer engagement. Create Value: Guide CSMs in demonstrating customer value throughout the lifecycle, developing account-specific strategies linked to clear use cases. Maximize Expansion: Assist CSMs in generating CSQOs and establishing a proactive expansion pipeline. Upskill the Team: Implement a systematic 1:1 coaching and enablement framework to elevate onboarding, account health, and overall team performance. Build Systems Excellence: Promote operational rigor and data proficiency across Salesforce, Sigma, Outreach, and other tools.