Customer Success Manager at plot | New York City

At PermitFlow, we are transforming the construction landscape in America through cutting-edge applied AI technology. Our mission is to simplify the complex process of construction by providing builders with insights on what can be built, where, and how. Our AI-driven solutions empower construction companies to tackle everything from permitting and licensing to inspections and project closeouts, expediting the development of housing, clean energy, and infrastructure nationwide.The construction industry, valued at $1.6 trillion, still faces significant challenges related to delays, inefficiencies, and missed opportunities. PermitFlow is at the forefront of addressing these issues, having already facilitated over $20 billion in development by enhancing speed, accuracy, and transparency for contractors. We help our clients minimize compliance time, mitigate project risks, and grow with confidence.As the U.S. embarks on a new capital expenditure supercycle in areas like data centers, manufacturing, housing, and renewable energy, joining PermitFlow means contributing to the foundational AI infrastructure that will drive the next wave of industrial advancement.With over $90 million raised in our recent Series B funding from esteemed investors such as Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, we are backed by influential leaders from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.Our headquarters is located in New York City, and we offer a hybrid work schedule (3 days in-office per week). We are looking for candidates based in NYC or those willing to relocate.Role OverviewWe are currently seeking a Customer Success Manager to engage with our midmarket customer base. Reporting directly to the VP of Customer Success, you will play a key role in maximizing value for our clients from their onboarding experience through to renewal. This position requires a proactive and collaborative individual who flourishes in an ever-evolving environment, prioritizing customer needs while aligning with PermitFlow's strategic objectives.What You'll DoOversee a portfolio of business relationships primarily with contractors and developers, fostering connections with key decision-makers and influencers.Manage customer onboarding, lifecycle, and renewal processes for your assigned accounts.

PermitFlow is revolutionizing the construction landscape in America. As a leader in applied AI, we empower builders nationwide by addressing critical information challenges in the industry: understanding what can be built, where, and how. Our innovative AI-driven solutions assist the most dynamic construction companies with navigating the complexities of permitting, licensing, inspections, and project completions, thereby accelerating the development of housing, clean energy, and vital infrastructure.Despite the construction industry being valued at $1.6T, it continues to face significant setbacks, including delays, wasted resources, and missed opportunities. PermitFlow has already facilitated remarkable speed, precision, and transparency in over $20B worth of developments, enabling contractors to minimize compliance timelines, mitigate risks, and grow confidently.With the U.S. poised to enter a new capital expenditure supercycle across sectors such as data centers, manufacturing, housing, and renewable energy, joining PermitFlow means contributing to the AI infrastructure that underpins every construction initiative, driving the next wave of industrial advancement.Having secured over $90M in funding, including our recent Series B round, we have the support of esteemed investors like Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, alongside endorsements from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.

At PermitFlow, we are transforming the construction landscape across America. As an innovative applied AI company, we are dedicated to addressing one of the most significant information challenges in the industry: determining what can be built, where, and how. Our AI-driven workforce empowers leading construction firms to efficiently manage the complexities of permitting, licensing, inspections, and project closeouts, thereby accelerating the development of housing, clean energy, and infrastructure nationwide.Despite the construction sector being valued at $1.6 trillion, it continues to face substantial delays, inefficiencies, and lost potential. PermitFlow has successfully facilitated over $20 billion in development, enhancing speed, accuracy, and transparency, enabling contractors to reduce compliance times, minimize project risks, and scale operations confidently.As the U.S. embarks on a new capital expenditure supercycle encompassing data centers, factories, housing, and renewable energy, joining PermitFlow means you will be at the forefront of building the AI infrastructure essential for every construction project, contributing to a new wave of reindustrialization.With over $90 million raised in funding, including our recent Series B, we are backed by premier investors such as Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, as well as industry leaders from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.Our headquarters is located in New York City, operating on a hybrid work model (3 days in-office per week). We prefer candidates based in NYC or those willing to relocate.

At PermitFlow, we're transforming the future of construction in America through the power of applied AI. Our innovative technology addresses one of the most significant challenges in the construction industry: understanding what can be built, where, and how. Our AI-driven solutions empower the nation’s leading construction firms to streamline processes from permitting and licensing to inspections and project completion, thereby catalyzing advancements in housing, clean energy, and infrastructure development nationwide.Despite the construction sector being valued at $1.6 trillion, it continues to face severe delays, inefficiencies, and missed opportunities. PermitFlow has successfully expedited over $20 billion in development projects, providing contractors with the tools they need to minimize compliance time, mitigate risks, and grow with assurance.As the U.S. embarks on a new capital expenditure supercycle encompassing data centers, manufacturing, residential development, and renewable energy, joining PermitFlow means playing a pivotal role in constructing the AI infrastructure that will underpin the next era of industrial revitalization.We’ve raised over $90 million, with our most recent funding round, the Series B, backed by renowned investors such as Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, along with support from thought leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.Our headquarters is located in New York City, with a hybrid work model requiring 3 in-office days each week. Preference will be given to candidates based in NYC or those willing to relocate.

At PermitFlow, we are revolutionizing the construction industry in America by leveraging the power of applied AI. Our mission is to assist the nation's builders in overcoming one of the most significant challenges in the economy: determining what can be built, where, and how. Our innovative AI agent workforce enables the fastest-growing construction companies to navigate a wide array of processes, from permits and licensing to inspections and project closeouts. This accelerates the development of housing, clean energy, and infrastructure projects nationwide.Despite being a $1.6 trillion industry, construction continues to face substantial delays, capital waste, and missed opportunities. PermitFlow has already transformed over $20 billion in development by enhancing speed, accuracy, and visibility, helping contractors minimize compliance time and mitigate project risks, allowing them to scale confidently.As the U.S. enters a new capital expenditure supercycle, focusing on data centers, factories, housing, and renewable energy, your journey at PermitFlow will involve building the AI infrastructure that lies at the core of every construction project, driving the next wave of reindustrialization.With over $90 million raised, including our recent Series B funding, we are backed by leading investors such as Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, supported by industry leaders from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.Our headquarters is located in New York City with a hybrid work schedule (3 days in-office per week). We prefer candidates based in NYC or those willing to relocate.

At PermitFlow, we are transforming the construction landscape in America through innovative applied AI technology. Our mission is to assist builders across the nation in overcoming one of the most significant challenges in the industry: comprehending what can be built, where, and how. Our AI-driven solutions empower leading construction firms to navigate the complexities of permitting, licensing, inspections, and project closures, thereby accelerating the development of housing, clean energy, and vital infrastructure nationwide.Despite being a $1.6 trillion industry, construction continues to face substantial delays, inefficiencies, and lost opportunities. PermitFlow has successfully enhanced speed, accuracy, and transparency for over $20 billion in development projects, enabling contractors to minimize compliance durations, mitigate risks, and grow confidently.As the U.S. enters a new capital expenditure supercycle across various sectors including data centers, manufacturing, housing, and renewable energy, joining PermitFlow means contributing to the AI framework that underpins every construction project, paving the way for the next era of industrial growth.With over $90 million in funding, most recently from our Series B round, we are backed by prestigious investors such as Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, alongside industry leaders from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.Our headquarters are located in New York City, and we operate on a hybrid work schedule (3 days in-office per week). We encourage applications from candidates based in NYC or those willing to relocate.

At PermitFlow, we are revolutionizing the construction industry in America through applied AI. Our innovative technology addresses one of the most significant challenges facing builders: understanding what can be built, where, and how. Our AI-driven workforce empowers leading construction companies to efficiently manage everything from permitting and licensing to inspections and project completion, thereby accelerating the development of housing, clean energy, and infrastructure nationwide.Despite being a $1.6 trillion industry, construction is plagued by delays, wasted resources, and missed opportunities. PermitFlow has successfully enhanced the speed, accuracy, and transparency of over $20 billion in development projects, enabling contractors to minimize compliance time, mitigate risks, and scale their operations with confidence.As the U.S. embarks on a new capital expenditure supercycle encompassing data centers, factories, housing, and renewable energy, joining PermitFlow means contributing to the AI infrastructure that will underpin every construction project driving the next wave of industrialization.We have raised over $90 million, most recently finalizing our Series B funding, with backing from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, alongside leaders from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.Our headquarters is located in New York City, offering a hybrid work schedule (3 days in the office per week). We encourage applications from NYC-based candidates or those willing to relocate.

At PermitFlow, we are revolutionizing the construction landscape in America. As a pioneering applied AI company, we empower builders nationwide by addressing one of the most significant information hurdles in the economy: comprehending what can be built, where, and how. Our innovative AI-driven workforce assists leading construction firms in navigating the complexities of permitting, licensing, inspections, and project closeouts, thereby accelerating the development of housing, clean energy, and infrastructure across the country.Despite being a $1.6 trillion industry, the construction sector faces significant delays, wasted resources, and missed opportunities. PermitFlow has already achieved remarkable speed, precision, and transparency in over $20 billion of development, enabling contractors to streamline compliance, mitigate risks, and scale their operations confidently.As the U.S. embarks on a new capital expenditure supercycle encompassing data centers, manufacturing facilities, housing, and renewable energy, joining PermitFlow means contributing to the AI infrastructure that underpins every construction project and propels the next era of reindustrialization.Headquartered in New York City, we offer a hybrid work schedule (3 days in-office per week). We prefer candidates based in NYC or those willing to relocate.

Join PermitFlow as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals through our innovative solutions. In this dynamic position, you will engage with customers, providing them with the support and guidance they need to maximize their use of our platform. Your focus will be on building strong relationships and driving customer satisfaction.

At PermitFlow, we are transforming the construction landscape in America through innovative applied AI solutions. Our mission is to streamline the building process by addressing one of the most significant challenges in the industry: understanding what can be built, where, and how. We empower the nation’s builders with our AI-powered workforce, assisting leading construction companies in navigating the complexities of permitting, licensing, inspections, and project closeouts. This accelerates development in housing, clean energy, and infrastructure nationwide.The construction sector, valued at $1.6 trillion, often faces significant delays, financial waste, and missed opportunities. PermitFlow has revolutionized this space by enhancing speed, accuracy, and visibility for over $20 billion in development projects, enabling contractors to minimize compliance time, mitigate risks, and scale their operations with assurance.As the United States embarks on a new capital expenditure supercycle encompassing data centers, factories, housing, and renewable energy, joining PermitFlow means contributing to the foundational AI infrastructure that powers every construction project, driving the next wave of reindustrialization.With over $90 million raised, including our recent Series B funding from prestigious investors such as Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, we have backing from industry leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.Our headquarters is located in New York City with a hybrid work schedule (3 days in-office each week). We are looking for candidates based in NYC or those willing to relocate.

At PermitFlow, we are revolutionizing the construction industry through advanced AI technology. Our mission is to empower builders across America by addressing one of the most significant challenges in the sector: understanding what can be built, where, and how. Our AI-driven solutions assist leading construction firms in navigating the complexities of permitting, licensing, inspections, and project completion, thereby accelerating the development of housing, clean energy, and vital infrastructure nationwide.Despite being a $1.6 trillion industry, construction continues to face substantial delays and inefficiencies. PermitFlow has been pivotal in delivering remarkable speed, accuracy, and visibility to over $20 billion in development projects, enabling contractors to minimize compliance burdens, mitigate risks, and confidently scale their operations.As America embarks on a capital expenditure super-cycle encompassing data centers, factories, housing, and renewable energy, joining PermitFlow means playing a crucial role in creating the AI solutions that will drive the next wave of industrial growth.Having raised over $90 million in funding, including our recent Series B round, from prestigious investors such as Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, we are backed by industry leaders from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.What You'll DoWe are seeking a seasoned Senior Recruiter to facilitate the growth of our team. This pivotal role will collaborate closely with executive leadership to establish hiring priorities, refine recruitment strategies, and attract outstanding talent.Manage the complete recruitment lifecycle for both technical and non-technical positions, with the option to specialize based on your strengths (either technical or go-to-market/operations).Drive Sourcing Strategy by designing and implementing robust sourcing plans that identify elite candidates while balancing speed and quality.Collaborate with leadership to assess hiring needs and priorities, deploying top-tier talent acquisition strategies that are measurable, accountable, and data-informed.Daily Responsibilities: Evaluate candidates to determine qualifications and cultural fit, guide hiring managers through candidate management processes, monitor internal service-level agreements (SLAs) and timelines, and maintain consistent communication with candidates.

At PermitFlow, we are revolutionizing the construction landscape in America. As a leader in applied AI, we empower builders across the nation to tackle one of the most significant information challenges in the economy: deciphering what can be built, where, and how. Our innovative AI solutions assist the fastest-growing construction firms in managing everything from permitting and licensing to inspections and project closeouts, thus accelerating the development of housing, clean energy, and infrastructure nationwide.Despite being a $1.6 trillion industry, construction is plagued by delays, capital wastage, and missed opportunities. PermitFlow has already enhanced the speed, accuracy, and visibility of over $20 billion in development projects, enabling contractors to minimize compliance time, mitigate risks, and scale their operations with confidence.As the U.S. embarks on a new capital expenditure supercycle focused on data centers, factories, housing, and renewable energy, becoming part of PermitFlow means contributing to the AI infrastructure that lies at the heart of each construction project fueling the next wave of reindustrialization.Our headquarters is situated in New York City, and we operate on a hybrid model, requiring 3 in-office days each week. Preference will be given to candidates based in NYC or those willing to relocate.

At PermitFlow, we are transforming the future of construction across America. As a pioneering applied AI firm, we address one of the most significant information challenges in the construction industry: comprehending what can be built, where, and how. Our innovative AI-driven agents empower the nation’s most rapidly growing construction companies to navigate the complexities of permitting, licensing, inspections, and project closeouts—thereby expediting housing, clean-energy, and infrastructure development nationwide.The construction sector, valued at $1.6 trillion, faces substantial delays, resource wastage, and unrealized opportunities. PermitFlow has successfully provided enhanced speed, accuracy, and visibility to over $20 billion in development projects, aiding contractors in minimizing compliance time, mitigating project risks, and scaling operations with assurance.As the U.S. enters a new capital expenditure supercycle encompassing data centers, factories, housing, and renewable energy, becoming a part of PermitFlow means constructing the AI infrastructure that underpins every construction project and propels the upcoming wave of reindustrialization.We have raised over $90 million, recently completing our Series B funding round, backed by prestigious investors such as Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with support from industry leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.Our headquarters are located in New York City, offering a hybrid work schedule (3 days in the office per week). Preference will be given to candidates based in NYC or those willing to relocate.

At PermitFlow, we're revolutionizing the construction landscape in America. As an innovative applied AI company, we empower builders by addressing a significant information challenge: understanding what can be built, where, and how. Our AI-driven workforce aids the fastest-growing construction firms in navigating essential processes like permitting, licensing, inspections, and project closeouts, thereby accelerating the development of housing, clean energy, and infrastructure nationwide.In a $1.6 trillion industry plagued by delays and inefficiencies, PermitFlow has already facilitated over $20 billion in projects, significantly enhancing speed, accuracy, and transparency for contractors. Our technology enables clients to streamline compliance efforts, mitigate risks, and expand their operations with confidence.As the U.S. embarks on a new capital expenditure supercycle across sectors like data centers, housing, and renewable energy, joining PermitFlow means contributing to the AI foundation that will drive the next wave of reindustrialization.Located in New York City, our HQ offers a hybrid work schedule (3 days in-office per week). We invite NYC-based candidates or those willing to relocate to apply.

About UsAt Sweep, we are redefining the way enterprise systems operate. We provide an intuitive layer that empowers teams and metadata agents to plan, modify, and govern systems with unparalleled agility and confidence.Your RoleAs a Customer Success Manager, you will play a pivotal role in nurturing relationships with Sweep’s most significant and intricate enterprise clients. You will serve as both a strategic advisor and a technical expert, ensuring a smooth integration of our solutions into each client's Salesforce ecosystem, while driving their long-term business success.Key ResponsibilitiesCultivate trusted partnerships with executive sponsors and RevOps leaders within key accounts.Lead the onboarding process, technical configuration, and development of strategic enablement plans for enterprises.Gain a deep understanding of each client's Salesforce infrastructure, data flow, and go-to-market strategy.Act as the technical liaison between client teams and Sweep’s Product, Engineering, and Support divisions.Proactively monitor account health, usage trends, and adoption metrics to enhance retention and drive expansion.Conduct quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.Manage and facilitate annual customer contract renewals to sustain long-term relationships.Create scalable best practices and playbooks for enterprise success and growth.

Your Impact The Senior Customer Success Manager at DISCO plays a pivotal role in ensuring a seamless onboarding experience for clients. This position provides strategic insights to help clients effectively leverage DISCO’s products and services in alignment with their unique objectives, while acting as their primary point of contact. You will collaborate intensively with our sales, services, and product teams to boost product utilization within designated accounts, pinpoint upselling opportunities, and collect user feedback to guide product enhancements. A profound understanding of all DISCO offerings and the EDRM framework, coupled with an innate problem-solving ability, is essential for addressing client challenges. Your expertise will significantly contribute to improving customer retention, nurturing loyalty, and fostering DISCO’s overall growth. What You'll Do Account Management: Serve as the primary liaison for assigned strategic accounts, cultivating executive-level relationships and ensuring internal team alignment to meet client needs. Client Success: Drive successful adoption of solutions, ensuring ROI and client satisfaction while identifying potential areas for expansion. Customer Advocacy: Represent client interests within DISCO, providing valuable feedback to drive product and service innovations. Sales Acumen: Clearly communicate the value of DISCO’s offerings, uncover upsell and cross-sell opportunities, and foster long-term client relationships to enhance revenue growth. Meeting & Event Management: Plan and execute educational and networking events that motivate and engage clients. Who You Are 4+ years of experience in post-sales, customer success, account management, or related roles. Strategic thinker with a proven track record in developing account plans and managing SaaS client relationships. Exceptional interpersonal and communication skills. Proficient in identifying and capitalizing on upselling and cross-selling opportunities. Demonstrated leadership skills with the ability to own, drive, and deliver on client initiatives. Experience in planning and executing both internal and external meetings. Customer-centric with a proactive approach to account management and problem-solving.

At Coast, we are revolutionizing the U.S. B2B card payments landscape, targeting the vast network of 500,000 commercial fleets, 40 million commercial vehicles, and countless drivers across the nation. As traditional technologies fall short of modern demands, we are committed to providing innovative digital experiences and transparent financial services. Our mission is to empower our clients with the Coast Fleet and Fuel Card, a state-of-the-art spend management platform designed for transformative growth. About the Role We are seeking a dynamic and empathetic Manager of Customer Success to spearhead our frontline Customer Success Managers (CSMs) while also managing a dedicated portfolio of accounts. This player-coach approach is essential to fostering trust, empathy, and excellence throughout the customer journey. You will be responsible for mentoring, hiring, and developing a team that ensures outstanding onboarding, activation, and retention for all customer segments. What Success Looks Like Consistently deliver exceptional customer value throughout the customer lifecycle. Achieve excellent Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) through proactive health monitoring and effective retention and expansion strategies. Accelerate the onboarding process and fleet activation to ensure customers realize value quickly and consistently. Be an engaged player-coach, managing accounts and demonstrating product knowledge and customer service fluency to elevate team performance through structured coaching. Enhance the expansion pipeline by identifying and nurturing Customer Success Qualified Opportunities (CSQOs) into viable expansion avenues. What You’ll Do Lead & Coach: Oversee and mentor a team of high-performing CSMs, prioritizing call coaching, onboarding execution, fleet activation, and account health. Own Accounts: Maintain a personal portfolio to remain close to the customer experience and exemplify best practices in onboarding, retention, and account expansion. Drive Activation: Ensure your team expedites onboarding processes and enhances customer engagement. Create Value: Guide CSMs in demonstrating customer value throughout the lifecycle, developing account-specific strategies linked to clear use cases. Maximize Expansion: Assist CSMs in generating CSQOs and establishing a proactive expansion pipeline. Upskill the Team: Implement a systematic 1:1 coaching and enablement framework to elevate onboarding, account health, and overall team performance. Build Systems Excellence: Promote operational rigor and data proficiency across Salesforce, Sigma, Outreach, and other tools.

About CasapCasap is an innovative Series A startup headquartered in San Francisco, having successfully secured over $30 million in funding from top investors such as Emergence, Lightspeed, and Primary Ventures. Founded by seasoned product leaders from renowned companies like Robinhood and Chime, we are dedicated to transforming the banking landscape through our automated solutions for disputes and fraud prevention. Our platform has garnered appreciation from a diverse range of users, including both everyday consumers and major financial institutions.We are seeking a Customer Success Manager to become an integral part of our expanding team. In this pivotal role, you will act as a trusted advisor to our customers, managing relationships with banks, credit unions, and fintechs. Your mission will be to ensure a smooth post-onboarding experience, enhance product adoption, and help clients fully realize the value of Casap's offerings. This position requires close collaboration with our Implementation, Product, Engineering, and Sales teams to advocate for customer needs and influence the future development of our platform.

About Moonshot AI Moonshot AI is building a digital future where websites adjust on their own to drive sales and improve conversion. The team blends generative AI, large-scale data systems, and ongoing experimentation to create a self-improving online platform. Based in New York City, Moonshot AI is an early-stage, well-funded startup with ambitious goals. Joining now means helping to shape both the technical and cultural backbone of the company. Employees work with real autonomy, supported by top-tier investors. Role Overview: Customer Success Manager The Customer Success Manager will work closely with leading eCommerce brands. The focus: build strong relationships, help clients turn AI-driven insights into practical strategies, and support their growth through Moonshot AI’s platform. What You Will Do Guide new customers through onboarding and help them see value quickly. Serve as a trusted advisor, surfacing opportunities, sharing insights, and keeping clients updated on strategies and upcoming initiatives. Work with the technical team to design, launch, and track conversion experiments. Prepare and deliver reports that clearly show ROI and business impact. Troubleshoot client issues and coordinate with product and engineering teams to resolve them efficiently. Gather client feedback and turn it into actionable ideas to influence the product roadmap. Build and refine scalable customer success processes as the company grows, including playbooks and reporting tools. What We’re Looking For At least 3 years in Customer Success, Account Management, or CRO roles within SaaS or eCommerce (not large enterprise CS organizations). Ability to quickly spot revenue leaks in a sales funnel. Comfortable with data: able to pull your own metrics and build reports independently. Experience holding strategic conversations with VPs and other senior leaders. This role is based in New York City.